If you have only one mobile number on your account you can receive your bill via email. If you would like to set up email my bill to receive your bill directly to your mailbox, follow the online instructions here.

If you have more than one number on your account, you can view bills for these numbers by logging into My Vodafone

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

• These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

• These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Here's a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

• Eircom.net dial-up internet packages
• Voicemail
• Call barring
• Equipment rental etc.

They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.

If you would like to stop any of these services, contact us on 1800 800 020.

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

• See how much data or minutes you’ve used
• View your bills
• Track your orders
• Change your services

Make sure you have the following to register...

• A valid email address
• Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
• Your landline number

Yes, you get separate bills for each account.

You will receive one bill for your landline account and one bill for your mobile account.

Fibre to the Premise (FTTP) is the fastest type of fibre connection Vodafone offers. FTTP service brings the fibre cables directly into your office - delivering speeds of up to 2,000 Mbps.

Vodafone offers a number of FTTP broadband products called 'Simply Broadband for Business 500’, 'Simply Broadband for Business 1000’ and 'Simply Broadband for Business 2000’. Find out about the speeds and broadband types available at your address by using our broadband and speed availability checker.

Please note that in order to achieve speeds above 1,000Mbps on a wired connection on a Gigabit 2000 Fibre Broadband plan, you must have a small form-factor pluggable transceiver (SFP). This must be purchased separately and can be purchased here for €75. This is for wired connections only, if you use a WiFi connection you do not need to purchase an SFP to achieve these speeds.

We try to ensure that we provide you with accurate information on the speeds available on your Business broadband line. If you have a full-fibre service then we will provide that detail when you are connecting.

For other broadband services, we need to contact you after connection to run a speed test on the line. The table below details the download speed you should expect to get.

To get the best speed test results we recommend running a wired test as this will be more accurate than over Wi-Fi. To do this, connect your device (laptop etc.)
directly to the modem with an ethernet / LAN cable then run a speed test.

Please Note: in order to achieve speeds above 1,000Mbps on a wired connection on your Gigabit 2000 Fibre Broadband product, you must have a small form-factor pluggable transceiver (SFP). This must be purchased separately and can be purchased here for €75. This is for wired connections only, if you use a WiFi connection you do not need to purchase an SFP to achieve these speeds. This SFP device will connect your Gigabox+ modem to the ONT box, which will be attached to the wall beside your modem. The SFP Device will be connected using the SFP Port on the Gigabox+. You can then connect your device (e.g. laptop) to the LAN port using a suitable internet cable (e.g. CAT 6 internet cable).

Please note that speeds are based on maximum attainable download speed, subject to network coverage, customer device capability and service usage.

If you are testing your speed over a wireless connection (Wi-Fi), bear in mind that it can be impacted by a number of things:

• Where the modem is and how far your device is from the modem when you run the test.
• Interference from other wireless and electronic devices (e.g. cordless phones, microwaves, baby monitors).
• Device capability. Not all devices are capable of high speeds and if you test on one that isn’t, your results may be lower than your speed really is.
• Other devices using the same connection can slow down your speed test. So try to run the test with no other devices connected to the Wi-Fi network.
• Other networks sharing or overlapping the Wi-Fi channel used by your access point will reduce capacity. Try to ensure the channel used by your Wi-Fi is not the same as neighbouring Wi-Fi access points.
  

You can log in to your modem to access a range of features, including the priority third network. These steps are outlined in the Gigabox+ Quick start guide. The steps are:

1. Open the internet browser on your device.
2. Enter the URL found on the label at the bottom of your Gigabox+.
3. Enter the username and password also printed on the same label.
4. Click on ‘WiFi’ in the menu bar, and ‘Premium Wifi’ from the sidebar. Then switch the premium-wifi to on (green).

Always connected is a service which provides connection to Vodafone’s award winning 4G mobile network in the event of a total loss of service on your fixed line broadband connection.

An always connected 4G dongle which plugs directly into the back of your Gigabox or Gigabox+ modem automatically kicks to free you from interruptions to your business.

The dongle can be installed in three easy steps;

1. Open your Always Connected Dongle and input the sim

2. Insert the Always Connected device into the USB port at the back of your modem

3. You are now ready and set up to be Always Connected

There are a number of scenarios where Always Connected will not provide connection on the 4G mobile network – these are as follows;

a. Where there is a general electricity power outage. Always Connected requires electricity power to operate. In particular, your modem must be plugged in and powered on;

b. Where there is damage to the modem, the Dongle or the sim card;

c. Where there is an outage or impairment on the Domain Network Servers, on which connectivity on both the mobile and fixed network depends;

d. Where there is an Access Point Name (APN) outage or impairment, the APN being the gateway to the internet for devices connected over the mobile network;

e. If there is a general service outage on the mobile network or both the mobile and fixed network.  A general service outage is when there is a service or network issue and multiple customers will be affected at the same time;

f. If there are billing issues and therefore your Vodafone Business broadband service has been suspended;

g. In the case of scheduled or unplanned maintenance works;

h. Where there is no, poor, or intermittent 4G coverage;

i. As a replacement to poor fixed connectivity. Always Connected is not a direct replacement for your fixed line broadband;

j. Where the Vodafone 4G mobile network is congested or otherwise impaired;

k. Where you have exceeded the 300GB data bundle included as part of Always Connected. Please see clause 3 on how to receive additional
data;

l. Where the Dongle is not properly connected to the modem, the sim not properly connected within the Dongle, or where the modem is
located in a position with poor mobile coverage; or,

m. If you terminate your fixed broadband contract with Vodafone.

There are two indicators to show that your Always Connected dongle is working correctly:

On the Dongle: The LED light intermittently flashes purple

On the Modem: The space above the ‘Mobile’ emits a flashing white light

If one or both of these are not appearing, then you may not receive the full benefit of your Always Connected technology. 

There is a data limit of 300Gb on each Always Connected dongle, this is only a backup service which kicks in when there is a total loss of service to the customer’s broadband.

At the beginning of every month the customer’s Always Connected allowance will reset and they will be provided with a new 300Gb allowance.

Yes, Vodafone Always Connected is available for existing Vodafone Business Broadband customers. They can avail of this by calling 1907.

If the customer has a Gigabox modem with their existing Vodafone Broadband plan, order a Huawei K5161 dongle via the order form, sending it to businessorders.ie@vodafone.com. The customer’s Always Connected device will be sent to them within 2-3 working days.

If the customer does not have a Gigabox modem (e.g. HG659), order a Huawei K5160 dongle via the order form, sending it to businessorders.ie@vodafone.com. The customer's Always Connected Device will be sent to them within 2-3 working days.

OneDrive for Business is a place where you can store, sync and share all kind of files with other people and devices on the web. You can create and edit Office documents online, share your files from anywhere, and work on these documents with others at the same time. We have a number of options to get it.

Sign up to Vodafone Office Unlimited or Simply Broadband for business plans to get it for free by going here or calling 1800 805 010.

Purchase the monthly add on. Go to https://onedrive.live.com/about/en-us/download/ from a browser to download the app or on a desktop. Use the log in details you will receive via email within 48 hours of signing up to access your OneDrive for Business account.

Already have a OneDrive account?

If you already have a OneDrive for Business account you can transfer your files to your new account by using the OneDrive for Business Sync client, for more details visit here.

Don't have a OneDrive account?

If you haven’t used OneDrive for Business previously, you will need to create an account using the login details received in the welcome email. Simply go here from a browser to download the app or on a desktop.

If you have not received login details via email within 48 hours of signing up to OneDrive for business, please call 1800855715