Mobile online billing
What is online billing?
I would like to receive my bill via email – is this possible?
If you have only one mobile number on your account you can receive your bill via email. If you would like to setup email my bill to receive your bill directly to your mailbox, follow the online instructions here.
If you have more than one number on your account, you can view bills for these numbers by logging into My Vodafone
Vodafone business plans
RED Business Unlimited plan
Is unlimited data really unlimited?
No matter what Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. If you are on RED Business Unlimited Max, you’ll have unlimited data to use in Ireland, Europe, the US and Canada.
See our full range of plans and exactly what’s included in each plan here.
What is included when I roam on a RED Business Unlimited plan?
Vodafone customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. Outside Europe in a RED Roaming country, you get unlimited calls and texts home and within the visited country and 30GB of data per month. All this for €3.24 or €4.06 a day depending on where you go.
For more information on roaming in Europe and outside Europe, click here.
Mobile speed explained
No matter what Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. Our plans come with different maximum mobile data speeds, to match how you use your data.
Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device.
Not everyone uses their phone in the same way. Our Unlimited plans are built to match how you use yours. For more information on speeds and how we recommend using each plan for data click here.
What mobile data speed will I avail of when I roam?
How do I join a RED Business Unlimited plan?
The easiest way to sign up for a RED Business Unlimited plan is online.
If you are an existing Vodafone customer and wish to sign up to a Vodafone Unlimited plan please log into My Vodafone and select your plan or request a callback and an agent will assist you.
If you have never accessed My Vodafone before you can register easily here.
I am already signed up to a Vodafone plan, can I move to a RED Business Unlimited plan?
Yes – if you’re already a Vodafone Bill Pay customer, you can move to an Unlimited plan. Connect with our live chat by clicking the Chat button on this screen for more information on changing your plan.
See our bill pay plans to figure out which option suits you best.
I cannot access all plans when I try to update my plan on My Vodafone.
Will my current plan automatically update to Unlimited?
One Net Express
What happens if the mobile network goes down?
In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.
If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage
Is One Net Express secure?
How is my data protected?
How am I billed for One Net Express?
If we don't answer a customer's call will they still be charged?
Premium rate services
What are premium rate services?
Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc
- These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.
Text (SMS) services
- These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.
You can stop or unsubscribe from these services.
How to stop receiving text messages from 5XXXX numbers
Easy! Just text the word STOP!
To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.
You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.
Who sent me these premium rate messages?
Internet on your phone
How do I use my phone as a wireless hotspot?
Office landline and broadband
Account and billing
How can I change my package plan?
What if I cancel landline or broadband while in contract?
If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).
Why did I get another bill from my previous operator?
Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.
At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.
Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.
Why is my first month’s bill larger than my stated monthly charge?
If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.
Here's a summary of the charges that appear on your bill.
Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.
Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.
Usage charges – this is the total amount due for calls made in the billing period.
What are 'other operator charges' on my bill?
Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.
These charges include services such as:
- Eircom.net dial-up internet packages
- Call barring
- Equipment rental etc.
They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.
If you would like to stop any of these services, contact us on 1800 800 020.
How can I see my landline or broadband bills online?
If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.
- See how much data or minutes you’ve used
- View your bills
- Track your orders
- Change your services
Make sure you have the following to register...
- A valid email address
- Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
- Your landline number
Do I get a separate bill for my mobile and landline?
Yes, you get separate bills for each account.
You will receive one bill for your landline account and one bill for your mobile account.
How does Super WiFi work?
Super WiFi provides enhanced wireless coverage throughout the office using innovative mesh technology. Super WiFi extenders connect to your Vodafone Gigabox modem to create a unified WiFi network throughout your office, delivering reliable coverage to every corner.
Super WiFi is only compatible with our Gigabox modem. If you are new to Vodafone, we will include a Gigabit modem as part of the installation. Existing Vodafone Business Broadband customers will also receive a Gigabit modem as part of their Super WiFi order.
Super WiFi connects your device to the strongest WiFi point in your office, meaning you can seamlessly move throughout your office and never lose signal. In addition, Super WiFi can detect electronic interference from other devices and adapt to compensate, giving you the best in-office WiFi experience.
Do I need to switch off the WiFi on my router to use Super WiFi?
How do I update the firmware of my Super WiFi extender?
How much time will it take for the Super WiFi installation?
The Super WiFi installation takes place with the support of our skilled engineers who will minimise the impact on your day.
The duration of the install will depend on how many extenders you need, whether your extenders can be connected to the modem wirelessly or if they need to be wired to the modem, and the WiFi environment.
We expect an installation to take no longer than 2 hours to complete.
However, if an installation of SuperWiFi is taking place in conjunction with an installation of Fixed Business Broadband or Fixed Business Broadband and Voice, it is likely that the installation will take longer.
What happens during the Super WiFi installation?
The engineer will consult with you to understand your current in office WiFi environment, such as whether there are any known WiFi issues or blackspots within the premises. The engineer will then run tests using our WiFi analyser tool to determine where the Super WiFi extender(s) should be installed to give you optimal coverage.
If you do not have Gigabox modem the engineer will replace your current modem with the Gigabox.
Once you are happy with the proposed extender location, the engineer will proceed to install the Super WiFi extender(s) and run WiFi tests again to demonstrate the improvement in WiFi coverage in your office.
Will the engineer need to run wires throughout my office for Super WiFi?
Does the billpayer need to be present for the Super WiFi installation?
A person over the age of 18 must be present during the installation, though this does not need to be the billpayer.
Please note, however, that Super WiFi comes with an expert install, catered to your office’s specific WiFi needs. As part of this service, our engineer will consult with you to try to understand your current in-office WiFi environment, and work with you to determine where the extender(s) should be installed to give you optimal coverage.
For this reason, we recommend that the person present during the installation can talk to your current in-office WiFi experience and coverage requirements, such as any existing coverage blackspots, any areas/rooms in the office where improved coverage is required etc.
You will receive a call to arrange a date for your installation. Engineers will conduct the installation in adherence to COVID 19 health and safety guidelines.
I already have a Super WiFi extender. Can I add another one?
How do I cancel my Super WiFi subscription?
How can I return my Super WiFi extenders when I no longer need them?
Once you have cancelled a Super WiFi subscription, a Vodafone agent will call you to organise for the Vodafone equipment to be collected by a courier. Once the appointment is confirmed, a courier will call to your office or work to collect the equipment.
An agent will try to contact you two or three times to arrange this appointment. If these attempts are unsuccessful, you will get a text message informing you of the equipment recovery attempt and advising you to call to make an appointment for collection. If you don’t arrange another collection you will be charged for the unreturned equipment.
I have a Super WiFi extender but I’m still having WiFi coverage issues
Vodafone Super WiFi comes with a custom installation by an engineer. The engineer will advise on where the extender(s) should be installed in order to provide optimal WiFi coverage. Please note that failure to follow the engineer’s recommendation on modem/extender placement may impact the performance of Super WiFi.
If you currently have a Super WiFi extender but are still experiencing WiFi coverage issues, please call 1907. Our WiFi experts have real-time visibility into your in-office WiFi environment, enabling prompt identification and resolution of your WiFi issues.
Due to the size of your premises, layout or physical obstructions, it is possible that more than one Super WiFi extender may be required to cover every corner of your office. Our WiFi experts will be able to identify if this is the case and may recommend a further extender to provide enhanced coverage.
What do the lights on my Super WiFi extender mean?
If you require additional support please call 1907.
Transfer of Ownership for Vodafone Office and Multiline services
How do I track my speeds?
You can track the speed at which your broadband loads webpages and downloads files using speed checkers on the internet, for example Speedtest.net.
They measure your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.
Your speed is determined by many things:
- The speed of your phone line
- The speed of your computer
- Congestion in the telephone network
- Congestion on the Internet
- The speed of website servers
Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.
What happens if I go over my broadband download limit?
Your data usage limit depends on the broadband package or bundle you’ve chosen. You can check what your usage limit is as well as how much data you have used so far this month from your My Vodafone Office online account.
Once you've exceeded your usage limit you will be charged the standard fee for any additional data used.
All the latest Vodafone Home Phone and Broadband bundles include an unlimited data uage limit. To upgrade your broadband package give us a call on freephone 1907.
How do I check my broadband usage?
To check your broadband usage simply login to your My Vodafone Office online account.Click on the 'View usage' link to see your data and call usage so far this month.
To view your usage for previous months simply change the 'Period' in the drop down menu.
All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.
OneDrive for Business
What is OneDrive for Business and how do I get it?
OneDrive for Business is a place where you can store, sync and share all kind of files with other people and devices on the web. You can create and edit Office documents online, share your files from anywhere, and work on these documents with others at the same time. We have a number of options to get it.
Sign up to Vodafone Office Unlimited or Simply Broadband for business plans to get it for free by going here or calling 1800 805 010.
Purchase the monthly add on. Go to https://onedrive.live.com/about/en-us/download/ from a browser to download the app or on a desktop. Use the log in details you will receive via email within 48 hours of signing up to access your OneDrive for Business account.
How do I activate my OneDrive account?
Already have a OneDrive account?
If you already have a OneDrive for Business account you can transfer your files to your new account by using the OneDrive for Business Sync client, for more details visit here.
Don't have a OneDrive account?
If you haven’t used OneDrive for Business previously, you will need to create an account using the login details received in the welcome email. Simply go here from a browser to download the app or on a desktop.
If you have not received login details via email within 48 hours of signing up to OneDrive for business, please call 1800855715
Can I use OneDrive on another device?
I'm having problems with my OneDrive?
How do I cancel OneDrive for Business?
Vodafone Office with OneDrive customers
You can cancel OneDrive for Business at the end of your agreement. You can do this by contacting customer care on 1907.
OneDrive add on customers
If you have purchased OneDrive for Business as an add on, you can cancel at any time by contacting customer care on 1907.
You lose access to your OneDrive for Business data when your cancellation becomes effective, so save your files to another location before you go. Any data that you leave behind is permanently deleted 90 days after cancellation.
National Broadband Ireland
How does Vodafone Fibre Broadband Pre-Order work?
If Vodafone Fibre Broadband is available for pre-order at your address, this means that high-speed fibre broadband will be available at your address very soon. Placing a pre-order with us guarantees the installation of your Vodafone Fibre Business Broadband service as soon as it becomes available. Direct debit details are taken when you place your pre-order, however you will not be charged until your service has been installed.
When you place a pre-order, you will be given the timeframe within which it is expected that your Business Fibre Broadband service will be available for installation. This date range is determined by National Broadband Ireland (NBI), who are rolling out the fibre broadband network in your area, and is subject to change. When your Vodafone Fibre Business Broadband is ready for installation, we will notify you immediately to organise a suitable date and time for install.
Why is my high-speed fibre business broadband not ready for installation now?
Your Vodafone Fibre Broadband service will be ready for installation within the timeframe indicated on your pre-order summary email. This date range has been provided to us by NBI, who are rolling out the fibre broadband network in your area. When your Vodafone Fibre Business Broadband is ready for installation, we will notify you immediately to organise a suitable date and time. Please note, the delivery time is determined by NBI and is the same for all broadband providers. No other provider will be able to provide you with Fibre Broadband at an earlier date.
When will I be charged for my service?
You will not be charged for your Vodafone Fibre Broadband until installation is complete.
Why have I been given a date range rather than a specific date for installation?
Your Vodafone Fibre Broadband service will be ready for installation within the timeframe indicated on your Pre-Order Summary email. We cannot provide a more specific date as this date range has been provided to us by NBI, who are rolling out the fibre broadband network in your area. When your Vodafone Fibre Broadband is ready for installation, we will notify you immediately to organise a suitable date and time for install.
NBI have provided the same ready-for-installation window to all Retail Broadband Providers. As such, by placing a Pre-Order with Vodafone, we will provide you with Fibre Business Broadband as soon as it becomes available at your address. No other provider will be able to give you a more specific timeframe or provide you with Fibre Busines Broadband at an earlier date.
How do I know my Vodafone Fibre Broadband is ready for installation?
Once your address is broadband enabled, the installation team will contact you to schedule your appointment on a date that suits you.
You will also receive a call from our installation team before your appointment to confirm, and the engineer will contact you on the day of your installation.
How do I reschedule my installation appointment?
If you need to reschedule your installation appointment, you can call 1907 where the team will be happy to schedule a new date if you are no longer available. Please ensure you have your account number to hand, this can be found on your pre-order summary email.
Does the billpayer need to be present for the Vodafone Fibre Business Broadband installation?
A person over the age of 18 must be present during the installation, though this does not need to be the billpayer.
How do I cancel my Vodafone Fibre Broadband pre-order?
Please contact our customer care team on 1907 and they will assist you. Please ensure you have your account number to hand, this can be found on your pre-order summary email.