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Products and solutions on Vodafone IE

Products and solutions

Mobile online billing

What is online billing?

As part of our ongoing efforts to help sustain the planet, Vodafone are no longer printing paper bills and moving you to online billing. This means that, instead of receiving your bill by post, you will be able to view and manage your bill online on My Vodafone.
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How do I access online billing?

You can view your account online, by simply registering or logging into My Vodafone using your Key Account Contact mobile number.
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I would like to receive my bill via email – is this possible?

If you have only one mobile number on your account you can receive your bill via email. If you would like to setup email my bill to receive your bill directly to your mailbox, follow the online instructions here.

If you have more than one number on your account, you can view bills for these numbers by logging into My Vodafone

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Are there other online billing resources available?

See our online guide on paperless billing here.

Or, check out our video tutorial on paperless billing here.

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Vodafone business plans

RED Business Unlimited plan

How do I get unlimited data?

You can now get unlimited data with Vodafone. 

See our full range of plans and exactly what’s included in each to choose the right one for you here.

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Is unlimited data really unlimited?

No matter what Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. If you are on RED Business Unlimited Max, you’ll have unlimited data to use in Ireland, Europe, the US and Canada. 

See our full range of plans and exactly what’s included in each plan here.

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What is included when I roam on a RED Business Unlimited plan?

Vodafone customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. Outside Europe in a RED Roaming country, you get unlimited calls and texts home and within the visited country and 30GB of data per month. All this for €3.24 or €4.06 a day depending on where you go. 

For more information on roaming in Europe and outside Europe, click here.

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Mobile speed explained

No matter what Unlimited plan you choose, you’ll have unlimited data to use in Ireland and Europe. Our plans come with different maximum mobile data speeds, to match how you use your data. 

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device. 

Not everyone uses their phone in the same way. Our Unlimited plans are built to match how you use yours. For more information on speeds and how we recommend using each plan for data click here.

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What mobile data speed will I avail of when I roam?  

You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country. 
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How do I join a RED Business Unlimited plan?

The easiest way to sign up for a RED Business Unlimited plan is online. 

If you are new to Vodafone see our plans page where you can see all the details of our Unlimited plans. You can then call our Sales team or request a callback.

If you are an existing Vodafone customer and wish to sign up to a Vodafone Unlimited plan please log into My Vodafone and select your plan or request a callback and an agent will assist you.

If you have never accessed My Vodafone before you can register easily here

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I am already signed up to a Vodafone plan, can I move to a RED Business Unlimited plan?

Yes – if you’re already a Vodafone Bill Pay customer, you can move to an Unlimited plan. Connect with our live chat by clicking the Chat button on this screen for more information on changing your plan. 

See our bill pay plans to figure out which option suits you best.

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I cannot access all plans when I try to update my plan on My Vodafone.

Plan availability is subject to your current contract. All eligible plans which you can move to will be displayed.
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Will my current plan automatically update to Unlimited? 

Plans will not update automatically. You must choose which Unlimited plan best suits your needs, upgrade through My Vodafone or via a sales agent and agree to the terms of you new plan in order to activate the new plan. 
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One Net Express

What happens if the mobile network goes down?

In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage

One Net Express terms & conditions.

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Is One Net Express secure?

Yes. Vodafone applies the same security policies to the Vodafone One Net Express solution as it does to its mobile phone network.
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How is my data protected?

All desk phones using One Net Express use rigorous encryption algorithms to protect our clients' information.
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How am I billed for One Net Express?

A bill is issued on the 14th of every month with Vodafone One Net Express.
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If we don't answer a customer's call will they still be charged?

Yes they will. When customers call your One Net Express landline number a message will be played advising them “Please hold the line while we transfer your call”. As with a normal PABX, once the message is played it is deemed a connection. In order to maximise your company's chances of answering all your customer calls, we advise you to have a hunt group set up. You also have the ability to tailor the recorded message to your own requirements.
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Premium rate services

What are premium rate services?

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

  • These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

  • These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.

 

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How to stop receiving text messages from 5XXXX numbers

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

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Who sent me these premium rate messages?

if you would like further information or would like to contact the company providing the 5XXXX shortcode, you can use the search facility on the ComReg website www.comreg.ie/premium-rate
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Internet on your phone

How do I set up email on my phone?

It's easy to set up email on your phone when you use our device guides. Simply go to device guides and choose your phone for step by step guides on how to set up email on your phone.

 

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How do I use my phone as a wireless hotspot?

Make sure you’re connected to the Internet, and then connect your phone to your computer via Bluetooth or using a USB cable. Check out our interactive device guides for step-by-step instructions for your phone. Once you have chosen your phone, look under "Customise", then "Connecting phone and computer".
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Office landline and broadband

Account and billing

Can I change my bank details?

Yes, of course! You can change your payment details online via My Vodafone At Home, or by calling our customer service team on Freefone 1907
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How can I change my package plan?

It's easy! To change your package plan simply contact your Account Manager to find a new plan that suits you.
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What if I cancel landline or broadband while in contract?

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

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Why did I get another bill from my previous operator?

Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

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Why is my first month’s bill larger than my stated monthly charge?

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Here's a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

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What are 'other operator charges' on my bill?

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

  • Eircom.net dial-up internet packages
  • Voicemail
  • Call barring
  • Equipment rental etc.

They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.

If you would like to stop any of these services, contact us on 1800 800 020.

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How can I see my landline or broadband bills online?

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

  • See how much data or minutes you’ve used
  • View your bills
  • Track your orders
  • Change your services

Make sure you have the following to register...

  • A valid email address
  • Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
  • Your landline number
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Do I get a separate bill for my mobile and landline?

Yes, you get separate bills for each account.

You will receive one bill for your landline account and one bill for your mobile account.

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Modem help

I need help with my Office/Gigabit Broadband modem

For help with your Broadband Modem and Gigabox Modem, see here.

See our guides on how to set up your Gigabox Modem.

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Super WiFi

How does Super WiFi work?

Super WiFi provides enhanced wireless coverage throughout the office using innovative mesh technology. Super WiFi extenders connect to your Vodafone Gigabox modem to create a unified WiFi network throughout your office, delivering reliable coverage to every corner.

Super WiFi is only compatible with our Gigabox modem. If you are new to Vodafone, we will include a Gigabit modem as part of the installation. Existing Vodafone Business Broadband customers will also receive a Gigabit modem as part of their Super WiFi order.

Super WiFi connects your device to the strongest WiFi point in your office, meaning you can seamlessly move throughout your office and never lose signal. In addition, Super WiFi can detect electronic interference from other devices and adapt to compensate, giving you the best in-office WiFi experience.

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Do I need to switch off the WiFi on my router to use Super WiFi?

No, there’s no need for that. We have updated the software on your router (Gigabox Modem), to make it compatible with the Super WiFi service. This means Super WiFi seamlessly extends your router’s WiFi following the installation of your Super WiFi extender. If you do not have Gigabox modem the engineer will replace your current modem with the Gigabox.
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How do I update the firmware of my Super WiFi extender?

The firmware of your Super WiFi extender is upgraded automatically by the system, without you needing to take any action. This is typically planned during the night to minimise disruption to your services. In some scenarios, you may need to reboot your modem – if this does not work you may need to factory reset your modem.
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How much time will it take for the Super WiFi installation?

The Super WiFi installation takes place with the support of our skilled engineers who will minimise the impact on your day.

The duration of the install will depend on how many extenders you need, whether your extenders can be connected to the modem wirelessly or if they need to be wired to the modem, and the WiFi environment.

We expect an installation to take no longer than 2 hours to complete.

However, if an installation of SuperWiFi is taking place in conjunction with an installation of Fixed Business Broadband or Fixed Business Broadband and Voice, it is likely that the installation will take longer.

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What happens during the Super WiFi installation?

The engineer will consult with you to understand your current in office WiFi environment, such as whether there are any known WiFi issues or blackspots within the premises. The engineer will then run tests using our WiFi analyser tool to determine where the Super WiFi extender(s) should be installed to give you optimal coverage.

If you do not have Gigabox modem the engineer will replace your current modem with the Gigabox.

Once you are happy with the proposed extender location, the engineer will proceed to install the Super WiFi extender(s) and run WiFi tests again to demonstrate the improvement in WiFi coverage in your office.

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Will the engineer need to run wires throughout my office for Super WiFi?

In some cases, wiring may be required to connect the extender back to the modem.  This is dependent on environmental factors, such as office layout and building materials. The engineer will advise and consult with you on any wiring required.
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Does the billpayer need to be present for the Super WiFi installation?

A person over the age of 18 must be present during the installation, though this does not need to be the billpayer.

Please note, however, that Super WiFi comes with an expert install, catered to your office’s specific WiFi needs. As part of this service, our engineer will consult with you to try to understand your current in-office WiFi environment, and work with you to determine where the extender(s) should be installed to give you optimal coverage.

For this reason, we recommend that the person present during the installation can talk to your current in-office WiFi experience and coverage requirements, such as any existing coverage blackspots, any areas/rooms in the office where improved coverage is required etc.

You will receive a call to arrange a date for your installation. Engineers will conduct the installation in adherence to COVID 19 health and safety guidelines.

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I already have a Super WiFi extender. Can I add another one?

If you would like to add another Super WiFi extender, you can do so by calling 1907.
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How do I cancel my Super WiFi subscription?

Please contact our customer care team on 1907 and they will assist you. Please ensure you have your account number so we can correctly identify the correct team to place your call.
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How can I return my Super WiFi extenders when I no longer need them?

Once you have cancelled a Super WiFi subscription, a Vodafone agent will call you to organise for the Vodafone equipment to be collected by a courier. Once the appointment is confirmed, a courier will call to your office or work to collect the equipment.

An agent will try to contact you two or three times to arrange this appointment. If these attempts are unsuccessful, you will get a text message informing you of the equipment recovery attempt and advising you to call to make an appointment for collection. If you don’t arrange another collection you will be charged for the unreturned equipment.

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I have a Super WiFi extender but I’m still having WiFi coverage issues

Vodafone Super WiFi comes with a custom installation by an engineer. The engineer will advise on where the extender(s) should be installed in order to provide optimal WiFi coverage. Please note that failure to follow the engineer’s recommendation on modem/extender placement may impact the performance of Super WiFi.

If you currently have a Super WiFi extender but are still experiencing WiFi coverage issues, please call 1907. Our WiFi experts have real-time visibility into your in-office WiFi environment, enabling prompt identification and resolution of your WiFi issues.

Due to the size of your premises, layout or physical obstructions, it is possible that more than one Super WiFi extender may be required to cover every corner of your office. Our WiFi experts will be able to identify if this is the case and may recommend a further extender to provide enhanced coverage.

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What do the lights on my Super WiFi extender mean?

table sowing what the different signals on a Super WiFi extender mean

If you require additional support please call 1907.

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Moving premises

Transfer of Ownership for Vodafone Office and Multiline services

To ensure we process your request quickly and efficiently we advise that you should download the Transfer of Ownership application form. It should be fully completed by the existing Vodafone business customer and the new business customer (include any documentation to support the transfer). The completed form can be returned by email to our business care team office.ie@vodafone.com for Vodafone Office or directly to your Vodafone Business Account Manager.On receipt of the completed form, we will endeavour to complete the requested transfer by the next bill day and update you once completed. Customers wishing to transfer service must ensure their account balance is paid up to date and on completion of the transfer a final bill will issue.
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How do I track my speeds?

You can track the speed at which your broadband loads webpages and downloads files using speed checkers on the internet, for example Speedtest.net.

They measure your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.

Your speed is determined by many things:

  • The speed of your phone line
  • The speed of your computer
  • Congestion in the telephone network
  • Congestion on the Internet
  • The speed of website servers

 

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

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What happens if I go over my broadband download limit?

Your data usage limit depends on the broadband package or bundle you’ve chosen. You can check what your usage limit is as well as how much data you have used so far this month from your My Vodafone Office online account.

Once you've exceeded your usage limit you will be charged the standard fee for any additional data used.

All the latest Vodafone Home Phone and Broadband bundles include an unlimited data uage limit. To upgrade your broadband package give us a call on freephone 1907.

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How do I check my broadband usage?

To check your broadband usage simply login to your My Vodafone Office online account.Click on the 'View usage' link to see your data and call usage so far this month.

To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

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OneDrive for Business

What is OneDrive for Business and how do I get it?

OneDrive for Business is a place where you can store, sync and share all kind of files with other people and devices on the web. You can create and edit Office documents online, share your files from anywhere, and work on these documents with others at the same time. We have a number of options to get it.

Sign up to Vodafone Office Unlimited or Simply Broadband for business plans to get it for free by going here or calling 1800 805 010.

Purchase the monthly add on. Go to https://onedrive.live.com/about/en-us/download/ from a browser to download the app or on a desktop. Use the log in details you will receive via email within 48 hours of signing up to access your OneDrive for Business account.

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How do I activate my OneDrive account?

Already have a OneDrive account?

If you already have a OneDrive for Business account you can transfer your files to your new account by using the OneDrive for Business Sync client, for more details visit here.

Don't have a OneDrive account?

If you haven’t used OneDrive for Business previously, you will need to create an account using the login details received in the welcome email. Simply go here from a browser to download the app or on a desktop.

If you have not received login details via email within 48 hours of signing up to OneDrive for business, please call 1800855715

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Can I use OneDrive on another device?

Yes, OneDrive for Business is available for IOS, Android and Windows Phone alongside Windows desktop and Mac.
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I'm having problems with my OneDrive?

For any issues relating to OneDrive for Business please visit the OneDrive support page or the Office 365 community for comprehensive support. If you require further support, please contact our technical support line on 1800 855 715 or email cloud.services@vodafone.com
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How do I cancel OneDrive for Business?

Vodafone Office with OneDrive customers

You can cancel OneDrive for Business at the end of your agreement. You can do this by contacting customer care on 1907.

OneDrive add on customers

If you have purchased OneDrive for Business as an add on, you can cancel at any time by contacting customer care on 1907.

You lose access to your OneDrive for Business data when your cancellation becomes effective, so save your files to another location before you go. Any data that you leave behind is permanently deleted 90 days after cancellation.

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I need help with ...

Roaming

 

View FAQs

Security

 

View FAQs

Need help? Contact us

Call business support

For Business Mobile queries, please connect with our Business Live Chat team by clicking the ‘Chat’ button on the right of the screen. Alternatively, please call us
on 1907 or +353 1 203 8232.

For Business Fixed Landline and Broadband queries, please call 1907.

 

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Email business support

For Business Fixed Landline or Broadband Vodafone office queries, please email office.ie@vodafone.com.

For Business Mobile queries, please click the Live Chat button on this screen.

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