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One Net Express

What is Vodafone One Net Express?

Vodafone One Net Express is a unique solution that integrates fixed and mobile voice communications, combining the features of landline with your mobile phone.

One Net Express offers

  • A landline number on your mobile - so that fixed calls can ring on a mobile phone (known as mobile twinning)
  • A range of fixed phone system features on your mobiles and desk phones, with no need for a fixed phone system (also known as a PABX), making your landline mobile.
  • Ability to automatically route unanswered calls to the next available colleague - known as hunt groups
  • Transfer calls at no cost to any colleague whether in the office or on their mobile call divert, music on hold, auto attendant - press 1 for sales, press 2 for support
  • As this phone system is hosted in the cloud by Vodafone, it means you don't have to worry about the expense of an on-site system (PABX). There is no capital investment or maintenance cost associated
  • One contract, one service, one bill, and one voicemail

Is One Net Express the right solution for me?

One Net Express is an ideal solution for companies with fewer than 15 employees who don't want to miss calls on their advertised landline number while they are out of the office. You can be reached no matter which number your customer dials - because mobile and landline work together as one.

Do I have to install any equipment to use One Net Express?

Just plug in your desk phone - there's no other hardware required for One Net Express.

How does One Net Express work?

One Net Express works on Vodafone's mobile GSM network. We transfer your landline numbers onto our network so we can deliver all the great features of a hosted phone system across your mobile and desk users.

Is there anything I should know before buying One Net Express?

One Net Express offers the same coverage you get on your Vodafone mobile. This means that there are some areas in buildings or blackspots that may not get coverage. Our sales advisers will check where you use your office phones and make sure One Net Express is a suitable solution for you.

Then, when we are setting up your service, our Vodafone site partners will do extensive coverage checks to ensure you get the best experience.

What happens if the mobile network goes down?

In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage

One Net Express terms & conditions.

Is One Net Express secure?

Yes. Vodafone applies the same security policies to the Vodafone One Net Express solution as it does to its mobile phone network.

How is my data protected?

All desk phones using One Net Express use rigorous encryption algorithms to protect our clients' information.

How am I billed for One Net Express?

A bill is issued on the 14th of every month with Vodafone One Net Express.

What happens during the installation?

We expect the process to take up to 30 days from receipt of your application form. But don't worry, there will be a project co-ordinator dedicated to you throughout. They will contact you to give you their contact details should you have any queries during the installation process. There are three steps in the installation

  1. Site Survey - Our site services engineers will call you within three days to arrange a site survey to ensure One Net Express will meet your technical requirements
  2. Review - Your dedicated project co-ordinator will call you to review the details of your survey and confirm your requirement
  3. Set up and migration – our site services engineers will visit your site to set up, configure and test your Vodafone One Net desk phones and ensure you know how to use them.

Finally, your project co-coordinator will contact you to give you details on how to use One Net and provide you some handy tips on how to make the most of the service.

Will I have to move billing day with One Net Express?

Unfortunately at this time we can only bill One Net Express customers on bill day 14. However, you don't need to advise your bank, once we change you to bill day 14 we will not apply for payment until 14 days after the invoice date of the bill. You just need to make sure sufficient funds are available for payment on the date advised.

If we don't answer a customer's call will they still be charged?

Yes they will. When customers call your One Net Express landline number a message will be played advising them “Please hold the line while we transfer your call”. As with a normal PABX, once the message is played it is deemed a connection. In order to maximise your company's chances of answering all your customer calls, we advise you to have a hunt group set up. You also have the ability to tailor the recorded message to your own requirements.

Can I set up my company main number to ring on specific phones?

Yes. Vodafone Site Services will take you through all elements of setting up your One Net Express account.

Can I use non geographic numbers on One Net Express?

Yes, customers who have the One Net Express service can terminate 18xx, 15xx and 0818 numbers on a One Net Express device.

Will customers be played music if they are put on hold? 

Customers will hear an "on hold" tone. You can discuss this with the Vodafone sales agent and Vodafone site services.

How do I change the features on my One Net Express account?

You can change any of the features on your self-service portal after you go live. Or you can call Customer Care on 1907 or the Technical Support team on 1800 818 353.

What do I do if there's a fault with my One Net Express service?

Call 1800 818 353.

Choose Option 3 for One Net.

Then choose Option 1 for One Net Express.

How do I add a new user to my One Net Express account?

If you wish to add new users to your account with new hardware you first need to decide on what services you want, i.e. fixed and mobile user, or just fixed, or just mobile. Once you have decided contact your sales rep or 1907 to complete a new customer application form.

Premium rate services 

What are premium rate services?

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

  • These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

  • These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.

 

How to stop receiving text messages from 5XXXX numbers

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

Who sent me these premium rate messages?

if you would like further information or would like to contact the company providing the 5XXXX shortcode, you can use the search facility on the ComReg website www.comreg.ie/premium-rate

Internet on your phone

How do I set up email on my phone?

It's easy to set up email on your phone when you use our device guides. Simply go to device guides and choose your phone for step by step guides on how to set up email on your phone.

 

How do I use my phone as a wireless hotspot?

Make sure you’re connected to the Internet, and then connect your phone to your computer via Bluetooth or using a USB cable. Check out our interactive device guides for step-by-step instructions for your phone. Once you have chosen your phone, look under "Customise", then "Connecting phone and computer".

Office landline and broadband

Account and billing

Can I change my bank details?

Yes, of course! You can change your payment details online via My Vodafone At Home, or by calling our customer service team on Freefone 1907

How can I change my package plan?

It's easy! To change your package plan simply contact your Account Manager to find a new plan that suits you.

What if I cancel landline or broadband while in contract?

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

Why did I get another bill from my previous operator?

Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

Why is my first month’s bill larger than my stated monthly charge?

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Here's a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

What are 'other operator charges' on my bill?

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

  • Eircom.net dial-up internet packages
  • Voicemail
  • Call barring
  • Equipment rental etc.

They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.

If you would like to stop any of these services, just contact us.

How can I see my landline or broadband bills online?

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

  • See how much data or minutes you’ve used
  • View your bills
  • Track your orders
  • Change your services

Make sure you have the following to register...

  • A valid email address
  • Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
  • Your landline number

Do I get a separate bill for my mobile and landline?

Yes, you get separate bills for each account.

You will receive one bill for your landline account and one bill for your mobile account.

Moving premises

Transfer of Ownership for Vodafone Office and Multiline services

To ensure we process your request quickly and efficiently we advise that you should download the Transfer of Ownership application form. It should be fully completed by the existing Vodafone business customer and the new business customer (include any documentation to support the transfer). The completed form can be returned by email to our business care team office.ie@vodafone.com for Vodafone Office or directly to your Vodafone Business Account Manager.On receipt of the completed form, we will endeavour to complete the requested transfer by the next bill day and update you once completed. Customers wishing to transfer service must ensure their account balance is paid up to date and on completion of the transfer a final bill will issue.

How do I track my speeds?

You can track the speed at which your broadband loads webpages and downloads files using speed checkers on the internet, for example Speedtest.net.

They measure your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.

Your speed is determined by many things:

  • The speed of your phone line
  • The speed of your computer
  • Congestion in the telephone network
  • Congestion on the Internet
  • The speed of website servers

 

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

What happens if I go over my broadband download limit?

Your data usage limit depends on the broadband package or bundle you’ve chosen. You can check what your usage limit is as well as how much data you have used so far this month from your My Vodafone Office online account.

Once you've exceeded your usage limit you will be charged the standard fee for any additional data used.

All the latest Vodafone Home Phone and Broadband bundles include an unlimited data uage limit. To upgrade your broadband package give us a call on freephone 1907.

How do I check my broadband usage?

To check your broadband usage simply login to your My Vodafone Office online account.Click on the 'View usage' link to see your data and call usage so far this month.

To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

OneDrive for Business

What is OneDrive for Business and how do I get it?

OneDrive for Business is a place where you can store, sync and share all kind of files with other people and devices on the web. You can create and edit Office documents online, share your files from anywhere, and work on these documents with others at the same time. We have a number of options to get it.

Sign up to Vodafone Office Unlimited or Simply Broadband for business plans to get it for free by going here or calling 1800 805 010.

Purchase the monthly add on. Go to https://onedrive.live.com/about/en-us/download/ from a browser to download the app or on a desktop. Use the log in details you will receive via email within 48 hours of signing up to access your OneDrive for Business account.

How do I activate my OneDrive account?

Already have a OneDrive account?

If you already have a OneDrive for Business account you can transfer your files to your new account by using the OneDrive for Business Sync client, for more details visit here.

Don't have a OneDrive account?

If you haven’t used OneDrive for Business previously, you will need to create an account using the login details received in the welcome email. Simply go here from a browser to download the app or on a desktop.

If you have not received login details via email within 48 hours of signing up to OneDrive for business, please call 1800855715

Can I use OneDrive on another device?

Yes, OneDrive for Business is available for IOS, Android and Windows Phone alongside Windows desktop and Mac.

I'm having problems with my OneDrive?

For any issues relating to OneDrive for Business please visit the OneDrive support page or the Office 365 community for comprehensive support. If you require further support, please contact our technical support line on 1800 855 715 or email cloud.services@vodafone.com

How do I cancel OneDrive for Business?

Vodafone Office with OneDrive customers

You can cancel OneDrive for Business at the end of your agreement. You can do this by contacting customer care on 1907.

OneDrive add on customers

If you have purchased OneDrive for Business as an add on, you can cancel at any time by contacting customer care on 1907.

You lose access to your OneDrive for Business data when your cancellation becomes effective, so save your files to another location before you go. Any data that you leave behind is permanently deleted 90 days after cancellation.

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Roaming

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Need help? Contact us

Call business support

For all mobile queries call 1907 or  +353 1 203 8232.

For Fixed Line and Broadband queries call 1800 800 020.

Email business support

For Vodafone Office queries, email office.ie@vodafone.com or for business customer care queries, email businesscustomercare.ie@vodafone.com

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