In the event of disruption to the mobile network, services to both desk and mobile phones will be affected.

If you need back-up or contingency service we can provide a Sure Signal device, which works off an existing DSL line. Alternatively you can advise us to keep an existing PSTN line as back-up. Call divert can then be applied to mitigate the extent of any disruption for the duration of the outage

One Net Express terms & conditions.

Premium Rate Services are provided by private companies for a higher price than ordinary texts or phone calls. Such services typically include horoscopes, football scores, news, etc

Telephone services

• These are easily recognised by a range of prefixes: 1530, 1540, 1550, 1559, 1560, 1570 and 1580.

Text (SMS) services

• These are recognised by a 5 digit Short Code beginning with the number 5 e.g. 5XXXX.

You can stop or unsubscribe from these services.

Easy! Just text the word STOP!

To unsubscribe from a Premium Rate SMS Service, text the word STOP to the 5XXXX you want to stop receiving.

You should be unsubscribed within 24 to 48 hours, and will no longer be charged for these services.

It's easy to set up email on your phone when you use our device guides. Simply go to device guides and choose your phone for step by step guides on how to set up email on your phone.

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

More information on Vodafone Terms & Conditions.

Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred.

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Here's a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

• Eircom.net dial-up internet packages
• Voicemail
• Call barring
• Equipment rental etc.

They are charged on to you at exactly the same price as Eircom charged before you joined Vodafone.

If you would like to stop any of these services, contact us on 1800 800 020.

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

• See how much data or minutes you’ve used
• View your bills
• Track your orders
• Change your services

Make sure you have the following to register...

• A valid email address
• Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
• Your landline number

Yes, you get separate bills for each account.

You will receive one bill for your landline account and one bill for your mobile account.

For help with your Broadband Modem and Gigabox Modem, see here.

See our guides on how to set up your Gigabox Modem.

Super WiFi provides enhanced wireless coverage throughout the office using innovative mesh technology. Super WiFi extenders connect to your Vodafone Gigabox modem to create a unified WiFi network throughout your office, delivering reliable coverage to every corner.

Super WiFi is only compatible with our Gigabox modem. If you are new to Vodafone, we will include a Gigabit modem as part of the installation. Existing Vodafone Business Broadband customers will also receive a Gigabit modem as part of their Super WiFi order.

Super WiFi connects your device to the strongest WiFi point in your office, meaning you can seamlessly move throughout your office and never lose signal. In addition, Super WiFi can detect electronic interference from other devices and adapt to compensate, giving you the best in-office WiFi experience.

The Super WiFi installation takes place with the support of our skilled engineers who will minimise the impact on your day.

The duration of the install will depend on how many extenders you need, whether your extenders can be connected to the modem wirelessly or if they need to be wired to the modem, and the WiFi environment.

We expect an installation to take no longer than 2 hours to complete.

However, if an installation of SuperWiFi is taking place in conjunction with an installation of Fixed Business Broadband or Fixed Business Broadband and Voice, it is likely that the installation will take longer.

The engineer will consult with you to understand your current in office WiFi environment, such as whether there are any known WiFi issues or blackspots within the premises. The engineer will then run tests using our WiFi analyser tool to determine where the Super WiFi extender(s) should be installed to give you optimal coverage.

If you do not have Gigabox modem the engineer will replace your current modem with the Gigabox.

Once you are happy with the proposed extender location, the engineer will proceed to install the Super WiFi extender(s) and run WiFi tests again to demonstrate the improvement in WiFi coverage in your office.

A person over the age of 18 must be present during the installation, though this does not need to be the billpayer.

Please note, however, that Super WiFi comes with an expert install, catered to your office’s specific WiFi needs. As part of this service, our engineer will consult with you to try to understand your current in-office WiFi environment, and work with you to determine where the extender(s) should be installed to give you optimal coverage.

For this reason, we recommend that the person present during the installation can talk to your current in-office WiFi experience and coverage requirements, such as any existing coverage blackspots, any areas/rooms in the office where improved coverage is required etc.

You will receive a call to arrange a date for your installation. Engineers will conduct the installation in adherence to COVID 19 health and safety guidelines.

Once you have cancelled a Super WiFi subscription, a Vodafone agent will call you to organise for the Vodafone equipment to be collected by a courier. Once the appointment is confirmed, a courier will call to your office or work to collect the equipment.

An agent will try to contact you two or three times to arrange this appointment. If these attempts are unsuccessful, you will get a text message informing you of the equipment recovery attempt and advising you to call to make an appointment for collection. If you don’t arrange another collection you will be charged for the unreturned equipment.

Vodafone Super WiFi comes with a custom installation by an engineer. The engineer will advise on where the extender(s) should be installed in order to provide optimal WiFi coverage. Please note that failure to follow the engineer’s recommendation on modem/extender placement may impact the performance of Super WiFi.

If you currently have a Super WiFi extender but are still experiencing WiFi coverage issues, please call 1907. Our WiFi experts have real-time visibility into your in-office WiFi environment, enabling prompt identification and resolution of your WiFi issues.

Due to the size of your premises, layout or physical obstructions, it is possible that more than one Super WiFi extender may be required to cover every corner of your office. Our WiFi experts will be able to identify if this is the case and may recommend a further extender to provide enhanced coverage.

If you require additional support please call 1907.

You can track the speed at which your broadband loads webpages and downloads files using speed checkers on the internet, for example Speedtest.net.

They measure your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.

Your speed is determined by many things:

• The speed of your phone line
• The speed of your computer
• Congestion in the telephone network
• Congestion on the Internet
• The speed of website servers

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

Your data usage limit depends on the broadband package or bundle you’ve chosen. You can check what your usage limit is as well as how much data you have used so far this month from your My Vodafone Office online account.

Once you've exceeded your usage limit you will be charged the standard fee for any additional data used.

All the latest Vodafone Home Phone and Broadband bundles include an unlimited data uage limit. To upgrade your broadband package give us a call on freephone 1907.

To check your broadband usage simply login to your My Vodafone Office online account.Click on the 'View usage' link to see your data and call usage so far this month.

To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

OneDrive for Business is a place where you can store, sync and share all kind of files with other people and devices on the web. You can create and edit Office documents online, share your files from anywhere, and work on these documents with others at the same time. We have a number of options to get it.

Sign up to Vodafone Office Unlimited or Simply Broadband for business plans to get it for free by going here or calling 1800 805 010.

Purchase the monthly add on. Go to https://onedrive.live.com/about/en-us/download/ from a browser to download the app or on a desktop. Use the log in details you will receive via email within 48 hours of signing up to access your OneDrive for Business account.

Already have a OneDrive account?

If you already have a OneDrive for Business account you can transfer your files to your new account by using the OneDrive for Business Sync client, for more details visit here.

Don't have a OneDrive account?

If you haven’t used OneDrive for Business previously, you will need to create an account using the login details received in the welcome email. Simply go here from a browser to download the app or on a desktop.

If you have not received login details via email within 48 hours of signing up to OneDrive for business, please call 1800855715