What make and model is your phone?
What type of issue are you having?
When did the issue last occur?
Does the issue happen always or only some of the time?
Do any of these describe your issue?
If you can't see your issue above, please provide steps for reproducing the issue: (Use ‘>’ to separate each step)
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What make and model is your phone?
What type of issue are you having?
I can't open the Trade in portal
I can't select my device on the first page
I can't find my device in dropdown menu on the first page
I can't enter my IMEI
I'm getting Invalid IMEI message but the IMEI number is correct
My IMEI is showing as blocked
I can't complete mirror screen damage test
I can't complete the touch screen test
I can't complete the dead pixel test
I can't complete the camera test
I'm getting wrong offered price
I'm told my credentials are invalid
I can't enter my number or PIN
I didn't receive a confirmation email
I'm getting "Unexpected error" on any page
Other
When did the issue last occur?
Does the issue happen always or only some of the time?
Always
Some of the time
Do any of these describe your issue?
Entered the Make and model of phone > Error Screen
Entered the Make and model of phone > Entered the IMEI Number > Error Screen
... > Entered the IMEI Number > Answer Health Question > Error Sceen
... > Answer Health Question > Enter Test >Error Sceen
... > Answer Health Question > Enter Test > Get offered Quotes >Error Sceen
... > Answer Health Question > Enter Test > Get offered Quotes>Enter Username >Error Sceen
If you can't see your issue above, please provide steps for reproducing the issue: (Use ‘>’ to separate each step)
Contact email
Please enter a valid contact email
Submit