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OneNumber

Vodafone OneNumber Service (access PDF)
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OneNumber - do not use this one

YOU MUST READ AND ACCEPT THE FOLLOWING BEFORE USING THIS SERVICE:


These terms govern the provision of the Vodafone OneNumber connectivity service add-on (the “OneNumber Service”) to you, the customer, by us, Vodafone. These terms will apply in addition to the General Terms and Conditions of Vodafone Mobile Telecommunications Service viewable on https://n.vodafone.ie/terms/bill-pay.html and any additional service specific terms and conditions which you have signed up to. These terms form part of your agreement with us.

  1. Vodafone OneNumber Service:
    a) The OneNumber Service is provided to you by Vodafone Ireland Limited, registered in Ireland at Mountainview, Central Park, Leopardstown, Dublin 18, Ireland, under registered number 326967. For more information see www.vodafone.ie.

    b) The OneNumber Service is a connectivity service add-on which can be added on to your existing Vodafone mobile telecommunications service (your “Primary Account”). It allows you to use your Primary Account Phone Number and your Primary Account mobile Price Plan allowance (minutes, SMS, and data) on your cellular enabled smartwatch (your “OneNumber equipment”). This allows you to stay connected on the Vodafone Network without always having your smartphone device nearby, subject to the limitations set out below. You can use the OneNumber Service to make and receive calls, send and receive SMS’s and use data services from your Primary Account (using the same Phone Number) on your OneNumber equipment.

    c) Unless otherwise stated, you can only avail of one OneNumber Service subscription per mobile Price Plan subscription on your Primary Account.

    d) The OneNumber Service is an add-on service which, for the avoidance of doubt, is independent of your Primary Account mobile services contract.

    e) The OneNumber Service is available to eligible customers (“Eligible Customers”) only. Eligible Customers are Vodafone mobile customers who have:
     i) an active Vodafone Consumer BillPay, Business SOHO or small SME account (with less than <25 mobile subscriptions);
     ii) an active Vodafone Red Unlimited Price Plan, including Red Lite but excluding our 30-day SIM Only plans;
     iii) a compatible smartphone device (please see our website https://n.vodafone.ie/shop/onenumber.html for smartphone device compatibility information); and,
     iv) a compatible cellular enabled smartwatch (please see our website https://n.vodafone.ie/shop/onenumber.html for smartwatch compatibility information).

    f) Your OneNumber Service must be on the same Vodafone account as your Primary Account and your OneNumber equipment must be paired with the smartphone device on your Primary Account. Your OneNumber equipment must be paired to the smartphone device on your Primary Account to enable data or receive/make calls and receive/send messages on your OneNumber equipment. Without a Primary Account, your OneNumber equipment will not function correctly.

    g) By purchasing a OneNumber Service, you acknowledge and consent to Vodafone downloading an eSIM profile to your OneNumber equipment. Please see here for more information: https://n.vodafone.ie/support/mobile/esim-support-faqs.html

  2. Duration and Cost of Service
    a) The OneNumber Service is a provided on a rolling 30-day subscription basis, which we will continue to provide to you until either of us cancels this service.

    b) The OneNumber Service is charged in advance for each 30-day billing period. You will be billed for the OneNumber Service at the same time and on the same Vodafone bill as your Primary Account.

    c) Billing for the OneNumber Service will commence when this service is activated, see section 3 below.

    d) The OneNumber Service is subject to a recurring fee, as set out on our charge’s webpage here: https://n.vodafone.ie/terms/rates.html. Unless otherwise advised, this fee is €5 per month. Vodafone reserves the right to amend this fee and/or remove discounts at any time.

    e) Your OneNumber Service does not include any allowance for calls, messaging, or data usage; you will use the allowance from the associated mobile Price Plan on your Primary Account. If your Primary Account allowance is exhausted or additional services not included in your Primary Account are used, out of bundle charges will apply. These charges are set out on our charges webpage here https://n.vodafone.ie/terms/rates.html and will be added to your Primary Account bill as and when you use them.

  3. Starting to use the Service
    a) Please note that when you choose to purchase a OneNumber Service, it may take up to 24 hours for the service to be activated on your account. Once activated, you will receive an SMS message confirming your OneNumber Service is active and available for you to use.

    b) Setting up and starting to use the OneNumber Service for your chosen OneNumber equipment is quick and easy. Find out more about setting up your OneNumber Service here https://n.vodafone.ie/support/bill-pay-hub/bill-pay/onenumber.html

  4. Ending your use of the Service
    a) The OneNumber Service can be cancelled any time by contacting us; you can do so by calling 1907, visiting a Vodafone retail store or by visiting onenumber.vodafone.com/ie. If you cancel the service mid billing period; you will be refunded the charges paid in advance for any days remaining in that subscription period. This refund will be applied by way of a credit to your Primary Account.

    b) If you enter a “distance” or “off-premises” contract with us under the Consumer Rights Act 2022 you may have the right to cancel this Agreement within your cooling off period, which expires 14 days from the date your contract starts for a distance contract and 30 days from the date your contract starts for an off-premises contract. To exercise this right to cancel you must notify us before the expiry of your cooling off period. You can do this through the OneNumber portal onenumber.vodafone.com/ie or visiting a Vodafone retail store.

    c) Please note if you (i) terminate or cancel your Primary Account; or, (ii) migrate your Primary Account from a Vodafone OneNumber compatible Price Plan [see eligibility under 1.(e) above] to a non-compatible Price Plan the OneNumber Service will be automatically ceased.

    d) Please note if at any point during your OneNumber Service subscription you no longer have a compatible smartphone device or compatible cellular enabled smartwatch we cannot guarantee any level of OneNumber Service, the service functionality may be restricted in part, or it may not work in its entirety. You can decide to end your One Number Service at any time as set out at (a) above.

    e) If you migrate your Primary Account from a Vodafone OneNumber compatible mobile bill pay Price Plan to another OneNumber compatible mobile bill pay Price Plan, we will continue to provide you with the OneNumber Service.

    f) If your OneNumber equipment is lost or stolen, you can suspend your OneNumber Service however please note this will not cancel your OneNumber Service and therefore you will still be charged the recurring fee for this service during any period of suspension. You will be responsible for all out of bundle charges incurred until you suspend your OneNumber Service. You can suspend your One Number Service by following the steps on onenumber.vodafone.com/ie. You can reactivate this service at any time. If you wish to fully cancel the service, you can do so at any time in the ways set out at (a) above.

    g) You can transfer ownership of your Primary Account that has a OneNumber Service active. This can be done using the transfer of ownership process and the transfer of ownership is completed on the Primary Account. In this case, all services will be transferred. If you wish to do a transfer of ownership on your Primary Account, and you do not wish to transfer the OneNumber Service, you must cancel your OneNumber Service before completing the transfer of ownership. You can cancel the OneNumber Service at any time in the ways set out at (a) above.

    h) We may suspend or stop providing the OneNumber Service to you if you do not comply with our terms, including if you fail to pay the relevant fees (as detailed above) for your use of this service.

  5. Limitations of the service
    a) The OneNumber Service works on the Vodafone mobile network and network speeds & limitations (including in particular coverage limitations) apply. Your OneNumber equipment must have mobile network coverage and network speeds of 3G or higher to avail of the OneNumber Service. Please see https://n.vodafone.ie/support/mobile/data-speed-information.html for more information on network speeds. Please note that certain cellular enabled smartwatches or cellular enabled equipment have specific limitations and do not support specific network speeds (for example, 2G or 5G) or network capabilities. These limitations and/or capabilities will vary per piece of equipment, which you are advised to check before signing up for a OneNumber Service. You should also note equipment support and functionality may change from time to time.

    b) Depending on your OneNumber equipment type, if the smartphone device paired to your Vodafone OneNumber equipment is switched off, or does not have mobile network coverage, you may not send or receive text messages on your Vodafone OneNumber equipment. Please note, this limitation includes the sending of an emergency SMS to 112.

    c) Roaming is not supported with the OneNumber Service. If you wish to use your OneNumber equipment while abroad, please ensure Bluetooth is enabled and paired on both your smartphone device and your OneNumber equipment. You may also wish to connect your OneNumber equipment to Wi-Fi networks. Always bring your smartphone device while travelling abroad. For more information on roaming please see www.vodafone.ie/roaming.

    d) The OneNumber Service is only supported with cellular enabled smartwatches. Bluetooth only smartwatches are not supported with OneNumber. If you’re not sure whether your smartwatch is cellular enabled, check in your device settings or with your manufacturer. Please note; where your smartwatch and smartphone device are connected via bluetooth, this may impact your ability to make simultaneous outgoing calls on these devices.

    e) A customer can only have 1 OneNumber subscription per mobile subscription.

    f) Where your smartwatch and smartphone are connected via bluetooth, this may impact your ability to may simultaneous outgoing calls on these devices

    g) If your Primary Account service is suspended in full or in part, your OneNumber Service will also be suspended to the same extent for the duration of your Primary Account Service suspension.

    h) While we monitor the OneNumber Service and will aim to fix all bugs and errors with the service that we are aware of, we don’t warrant that your use of the service will be error-free, uninterrupted, or available at all times.

    i) Unless otherwise agreed, we are not legally responsible for the operation of any smartwatch or equipment that you use with the OneNumber Service.

    j) The OneNumber Service is provided ‘as is’ and as far as we are able to under the law we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third-party rights and fitness for a particular purpose in relation to your use of the service.

    k) We are legally responsible to you if our negligence causes death or personal injury, or we act fraudulently.

    l) We will not be legally responsible to you, or for any damages, for:
     i) any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps;
     ii) loss of income or profits;
     iii) loss of use of the OneNumber Service;
     iv) loss of data;
     v) lost business or missed opportunities;
     vi) or any loss or damage that is not directly caused by us, that is outside our reasonable control, or which we could not reasonably expect at the time you entered into this agreement.

    m) We will not be legally responsible to you if we cannot provide the OneNumber Service because of something outside of our reasonable control.

    n) Unless our negligence causes death or personal injury or we act fraudulently, our legal responsibly to you will not be more than €500 for each claim or a series of related claims.

    o) The terms of this agreement will not affect any rights which you may have as a consumer under any applicable law and which we cannot exclude by agreement with you.

  6. Customer Contact and Complaints
    a) If you have any questions concerning these terms, or you would like to contact us for any other reason, please go instore or visit https://n.vodafone.ie/support/bill-pay-hub/onenumber.html

    b) If you have a complaint, you can contact us at https://n.vodafone.ie/aboutus/code.html and your complaint will be managed in accordance with our complaints code of practice which is available here: https://n.vodafone.ie/aboutus/code.html

  7. Privacy
    a) For general information about how we process your data as part of providing mobile connectivity, you can view our main privacy policy here www.vodafone.ie/aboutus/privacy. For the OneNumber privacy statement; please see here https://n.vodafone.ie/privacy/products-and-services.html#onenumber

  8. General
    a) This is the entire agreement between you and us for the OneNumber Service. This agreement does not cover buying or maintaining your OneNumber equipment.

    b) We may change, update, suspend, or discontinue the OneNumber Service at any time. For example, we may change, update or upgrade the service in order to ensure we can comply with new legal or technological developments.

    c) We may change these terms at any time. Where required, and if the changes are likely to materially disadvantage you, we will endeavour to give you a minimum of 30 days’ notice. By continuing to use the service after that time, you are expressing and acknowledging your acceptance of the changes.

    d) This agreement is under Irish law. Any disputes can be dealt with the by courts in Ireland.
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Contact: 01 2079130  

Opening Hours:

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30
Saturday 09:00 - 17:30
Sunday 09:00 - 17:30

 

 

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Vodafone Shake To Win June campaign 2023

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Vodafone Shake To Win June campaign 2023

  1. The following terms and conditions apply to the Vodafone Shake To Win Campaign (the “Competition”) pursuant to which Eligible Customers can win a range of prizes more particularly detailed in the Prize Schedule below (the “Prizes”).
  2. These terms and conditions apply in addition to the Vodafone General Competition Terms and Conditions which can be found at: https://n.vodafone.ie/terms/comp.html. By entering the Competition, the “Entrant” agrees to be bound by these terms and conditions and agrees that the decisions of the Promoter are binding and final.
  3. The “Promoter” is Vodafone Ireland Limited of Mountainview, Leopardstown, Dublin 18. The “Administrator” is Kasulabo Ltd of 3 Harmony Court, Harmony Row, Dublin 2. Trading as Sweete.
  4. This Competition is open to Eligible Customers only. “Eligible Customer” means; (i) any existing Vodafone customer who has an active PAYG account (“active” means that the customer must have topped up their account by at least €20 in the preceding 180 days prior to entry), or (ii) any Existing Vodafone Bill Pay customer whose monthly repayments are up to date and not in arrears at the time of entry. In addition, Eligible Customers must also be resident in the Republic of Ireland and over 18 years of age. This Competition is not open to employees or agents of the Promoter or any of its affiliated companies or subsidiaries, or to family members of such employees or agents, or to employees or agents of any third parties who are professionally connected with the Competition. Eligibility is determined by Vodafone in accordance with these terms and conditions. Vodafone’s determination in respect thereof shall be final.
  5. In entering the Competition you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter. Eligible Customers who enter the Competition are “Entrants”.
  6. The Competition will commence on 06 June 2023 and will close on 20 June 2023.
  7. Entrants may submit only one entry per day. Any entries received after the above closing date will be automatically disqualified.
  8. To enter the Competition, Entrants must use the My Vodafone app. The Competition sign up page is located under the “Offers” section, and as part of the entry process, Entrants must provide the email address associated with their MyVodafone account. Entrants will then be provided with the start of the game, they can then shake their device or tap their device screen three times to reveal whether they have won a Prize.
  9. Successful Entrants (“Winners”) will then be presented with instructions on how to redeem their Prize. All Prizes must be redeemed within 60 minutes. If Prizes are not redeemed within 60 minutes, the Winner will be deemed to have forfeited any right or entitlement to the Prize, and the Prize will be re-entered into the Competition to be won by an alternative Entrant.
  10. Once Winners have redeemed their Prize, they will be sent an email with further instructions on how to claim their Prize. To claim the Prize, the winner (and any third parties that may be permitted to share in the Prize) may have to accept additional terms and conditions.
  11. The Promoter accepts no responsibility for entries that are incomplete, lost, delayed in transit, corrupt or incorrect, regardless of cause, including, for example, as a result of any malfunctions, errors or viruses in the software, systems, network, server, or for any, hardware and/or software failure of any kind, or due to any incompatibility with the software and/or hardware used by Entrants to enter. The Promoter will not accept proof of posting or transmission (including screenshots) as proof of receipt of entry to the competition
  12. No purchase is necessary for entry into the Competition.
  13. Prizes will be allocated only to entries that satisfy the entry requirements outlined in these terms.
  14. The allocation of Prizes will be automatically determined by the Promoter’s electronic systems in accordance with an algorithm employed by the Promoter to ensure fair and random selection. Prizes will be pre-selected to be awarded to Entrants based on what point they randomly enter the Competition (e.g. a particular Prize may be pre-selected to be awarded to the 1000th Entrant). The Promoter reserves the right to vary the pre-selected entry points for Prizes based on the response rates and level of entries to the Competition. The decision of the Promoter in respect of the allocation of Prizes is final and no correspondence or discussion will be entered into.
  15. In the event that a Winner fails to redeem, claim or use the Prize within the applicable time frames notified to the Winner, or chooses not to accept the Prize, or is deemed ineligible for the Competition or fails to duly complete, execute and return any document required by the Promoter, he or she shall forthwith relinquish any right or entitlement to the Prize. The Promoter does not accept any responsibility if an Entrant is not able to take up the Prize.
  16. The receipt by an Entrant of any Prize is conditional upon that Entrant (and any third parties that may be entitled to share in the Prize) executing all relevant releases and other documentation, and providing such assistance as the Promoter may reasonably require.
  17. Prizes are non-transferable and cannot be redeemed for cash or goods. The Promoter reserves the right to substitute any Prize with an alternative prize or cash alternative, each of equal or greater value to the Prize, if circumstances beyond the Promoter’s control make it necessary to do so.
  18. Winners will be responsible for all taxes, costs and other expenses not expressly provided for in the Prize Schedule, and Winners agree that upon accepting the Prize, they do so entirely at their own risk.
  19. Insofar as is permitted by law, each Entrant releases and holds the Promoter and its employees, agents, sub-contractors and consultants harmless for any and all losses, damages, rights, claims and actions of any kind in connection with the Competition or resulting from acceptance, possession, or use of any Prize, including without limitation, personal injury, property damage and claims based on publicity rights, defamation or invasion of privacy, except where it is caused by the negligence of the Promoter and its employees, agents, sub-contractors and consultants.
  20. The Promoter shall not be liable for any breach of its obligations hereunder resulting from causes beyond its reasonable control including but not limited to fires, strikes (of its own or other employees), insurrection or riots, pandemics, embargoes, delays in transportation, requirements or regulations of any civil or military authority, computer viruses, bugs, tampering, unauthorized intervention, fraud or technical failure and the Promoter shall be entitled to cancel, terminate, modify or suspend the Competition and these terms and conditions without liability.
  21. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human, mobile or computer) affects or could affect the proper operation of this Competition or the awarding of Prizes, and where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavor to minimize the effect to Entrants or Winners in order to avoid undue disappointment.
  22. The Promoter may not own or run any of the services which are provided as part of the Prize. In order to avail of the Prize, the Winners (and any third parties that may be permitted to share in the Prize) will be required to agree to any relevant terms and conditions or contract required by the third parties supplying the Prize, including, where relevant, the Administrator. The Winners acknowledge that the Promoter will not be a party to any such agreements with third party suppliers, and will not be liable to the Winners in respect of the terms of those agreements whether directly or indirectly.
  23. By entering the Competition each Entrant agrees, in the event they are a Winner, to participate in such promotional activity as is reasonably requested by the Promoter, such as providing the Promoter with content (e.g. pictures, videos etc.) for the Promoter website and social media channels for further marketing purposes following the Competition.
  24. Results of Prize winners will be published at: https://www.vodafonefantasticfreebies.com/. By entering the Competition, each Entrant agrees to allow the Promoter and the Administrator to publish their name and county of residence on its website and any other media in the event that they are successful.
  25. By entering this Competition, each Entrant consents to their data being provided to the Administrator for the purposes of processing entries, contacting Winners and rewarding Prizes.
  26. For any queries on this Competition, please contact us at our customer care line, 1907. For any prize queries please contact customercare@sweete.ie.

 

Prize Schedule:

 

Prize Terms and Conditions: Free Costa Iced Coffee

  1. Description of Prize: Free Costa Iced Coffee.
  2. Number of Winners: 25,000 Winners selected.
  3. Unique voucher code is sent via email instantly to Winner making claim.
  4. This offer is valid at participating Costa stores in Republic of Ireland only.
  5. All instructions and descriptions form part of these terms and conditions.
  6. The free medium Costa iced coffee code sent to customers via email is valid between 00:00 Tuesday 06 June 2023 and 23:59 Monday 31 July 2023. 
  7. Offer valid for a free medium iced coffee; latte, cappuccino or americano.
  8. Milk alternatives available; Soya is free of charge however almond and coconut will be charged at an additional cost as they are not included in this offer.
  9. This offer is not redeemable at Applegreen, Costa Express, or Proud To Serve outlets.
  10. In order to claim your free medium Costa iced coffee you must present the code on the email received at the till to the staff member.
  11. Only one voucher per transaction may be used.
  12. This offer is not available in conjunction with any other offers. 
  13. The vouchers cannot be exchanged for cash or goods, are not transferable and must not be traded in any way. Vouchers which are defaced, photocopied, damaged or lost will not be accepted. Vouchers which the promoter reasonably suspects have been traded or transferred will be void. This offer is non refundable and there is no cash alternative. Cash value €0.001c. 
  14. Any additional services taken up will be charged at the normal rate by the store.
  15. General terms and conditions of the business apply.
  16. The Promoter, suppliers, or any of their partners, cannot accept liability for errors, oversights, or delays in processing this offer, and will not accept any responsibility in the event of any delay, loss, stolen, damage, physical injury, cost, expense, or liability, arising directly from this offer.
  17. The Promoter can accept no responsibility for lost or stolen vouchers.
  18. For any queries please contact customercare@sweete.ie.

 

Prize Terms and Conditions: Free Can of Coke Zero

  1. Description of Prize: Free Can of Coke Zero.
  2. Number of Winners: 12,000 Winners selected.
  3. Unique voucher code is sent via email instantly to Winner making claim.
  4. Your Code is valid for 7 days from the date of issue.
  5. Code can be used in SuperValu stores in the Republic of Ireland.
  6. Code must be presented before purchasing items at the till.
  7. One code allowed per transaction.
  8. Each code can only be used once and will become invalid after use.
  9. Customers may only redeem 330ml cans, no upsizing is allowed.
  10. Offer is subject to availability.
  11. The codes remain the property of Coke and are not for resale or publication.
  12. Cannot be used in conjunction with any other promotional offer.
  13. For any queries please contact customercare@sweete.ie.

 

Prize Terms and Conditions: Free HB Ice Cream

  1. Description of Prize: Free HB Ice Cream.
  2. Number of Winners: 20,000 Winners selected.
  3. Unique voucher code is sent via email instantly to Winner making claim.
  4. This prize code entitles customers to one free HB Ice Cream. Customers can choose one HB Ice Cream product from the following selection: Iceberger (100ml), Brunch (95ml), Loop The Loop (65ml), Feast Chocolate (90ml), Twister Pineapple & Vanilla (80ml), Twister Phoenix Ooh (70ml), Twister Fruit Zinger (70ml), Calippo Orange (105ml) and Calippo Cola (105ml).
  5. Your Code is valid for 7 days from the date of issue.
  6. Code can only be used in SuperValu stores in the Republic of Ireland.
  7. Code must be presented before purchasing items at the till.
  8. One code is allowed per transaction.
  9. Each code can only be used once and will become invalid after use.
  10. Offer is subject to availability.
  11. The codes remain the property of HB Ice Cream and are not for resale or publication.
  12. Cannot be used in conjunction with any other promotional offer.
  13. For any queries please contact customercare@sweete.ie.

 

Prize Terms and Conditions: Safari Holiday for 2

  1. Description of Prize: Safari Holiday for 2.
  2. Number of Winners: 1 Winner selected.
  3. This prize entitles the winner to a stay for 2 adults return flights from the Dublin to Johannesburg for two adults, 7 nights’ at 4-star Kruger Gate Hotel, local return transfers, half board basis, double/twin room, Bush walk with specially trained guide in Kruger National Park Night, Game drive in Kruger National Park, Experience the Big 5 on safari in Kruger National Park, 3 full-day safaris in Kruger National Park, full-day trip along the Panorama Route through the Drakensberg Mountains and Bourke’s Luck Potholes and emergency hotline staffed 24/7 throughout your trip.
  4. All elements of the prize must be taken together.
  5. You must be 18 years or over to enter the competition.
  6. To book your holiday prize please call Sweete on 01 5545770 quoting your unique prize code a minimum of 45 days before your preferred travel date.
  7. All bookings are subject to the availability of Sweete including tour and restaurant reservations.
  8. Your holiday booking is valid for travel from 01 August 2023 - 31 January 2024 and excludes Halloween, mid-term, bank holiday, Christmas and New Year periods (18 December - 04 January).
  9. Prizes are non-transferable, non-refundable and no cash alternative is available. Prizes cannot be sold or auctioned. Any person found in breach of this term will be disqualified from participating. Cash value €0.001c.
  10. The prize excludes meals and drinks, excursions, mini bar, attractions, car hire and personal expenses and anything not expressly included in the prize details.
  11. Your prize cannot be used against a holiday booking already made.
  12. Your prize must be booked and taken prior to the expiry date which is 31 January 2024. Once your booking is made, your holiday contract will be with the selected tour operator whose booking conditions apply.
  13. The winner shall be responsible for any damage to the accommodation or other venues (including their contents) visited by the winner and their guest throughout the trip caused as a result of a deliberate or negligent act or omission of the winner or their guest.
  14. The promoter’s decision is final in all matters pertaining to the prize.
  15. If you cancel your trip for any reason, no alternative will be offered.
  16. To the extent permitted by law, the Promoter and Administrator accepts no liability for any damage, loss or injury suffered due to entering this promotion or taking up a prize.
  17. Limitations of liability: insofar as permitted by law, neither the Promoter, Administrator, nor the promotional parties assume any responsibility or liability for: i. any incorrect or inaccurate entry, or for any faulty, incorrect, failed, erroneous or failed electronic data transmissions; ii. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion causing delays or disruption; 
  18. Sweete or any of its partners will not accept any responsibility in the event of any loss or damage or physical injury, cost, expense or liability arising directly from participating in any of the activities of this prize.
  19. For any queries please contact customercare@sweete.ie.

 

Prize Terms and Conditions: Return European Flight Voucher

1.          Description of Prize: Free Return European Flight Voucher.
2.          Number of Winners: 10,000 Winners selected.
3.          Free Return European Flight Voucher with unique voucher code is sent via email instantly to Winner making claim.

 

Free Return European Flight Voucher Specific Terms and Conditions

1.          This promotion is operated and administered by Sweete Ltd. In conjunction with travel partner Platinum Travel, TA 0634.
2.          This Promotion is open to Republic of Ireland residents aged 18 years and over.
3.          The free European return flight voucher entitles the bearer to one return economy flight for one adult including airport taxes and charges to one of the following destinations: Amsterdam, Barcelona, Brussels, Edinburgh, Frankfurt, London, Madrid, Milan, and Paris.
4.          You must provide an email address and mobile number on your flight application form.
5.          Only one free return flight voucher is allowed per person, per household and per booking. Multiple voucher holders cannot travel together. Customers will be given the option on their application form to advise if they wish to bring additional passengers with them for the set rate for a return flight of €99 plus airport taxes and charges.
6.          Only one flight application form may be enclosed per envelope or per email.
7.          A minimum of 45 days advance notice from the date you send in your application form must be provided before your requested first month of travel. The lead name on the booking must be aged at least 18 years at the time of applying. A maximum length of stay of 30 days applies. Travel may be on any day of the week.
8.          Customers will be contacted within 30 business days of receipt of successful application with date options based on the application form.
9.          Flight applications must be submitted by post or email between 01 July and 31 July 2023 and all travel must be completed by the valid for travel until date, which is stated on this voucher. Applications received after 31 July 2023 and with travel date requests after the travel until date cannot be processed.
10.     To process your application, you must give three different destinations and three different months of travel. If your application is not completed in this way, your application will not be processed.
11.     Flights departures are from Dublin. Other departure airports may be available at a supplement. Under the terms of this offer, Sweete may not offer all flights direct from the other chosen departure airports to the listed destinations and non-direct flights may incur a supplement and/or a short stopover. The departure airport and routes available will depend on the destination, time of travel and airline used. The airline booked will be at the discretion of Sweete. All flights are subject to promotional availability.
12.     The voucher holder will be contacted with an offer of a return flight. Once a flight offer has been made, you must confirm acceptance within 24 hours. Flights cannot be held on your behalf and are subject to availability. Should you fail to confirm your flight within 24 hours for whatever reason, you will need to contact Sweete to check alternative availability based on your application form.
13.     Once your flight has been booked and confirmed no amendments can be made to your booking and any monies paid cannot be refunded.
14.     From 19th July 2021, new advice and rules for international travel came into effect in Ireland. Customers are responsible for making themselves aware of any restrictions provided by the authorities on arrival and at your selected destinations and information about entry restrictions currently applied by those countries which is available on www.gov.ie. Customers are also advised to monitor the official advice and information for their selected destinations. Information on the operation of the EU Digital COVID Certificate is also available on www.gov.ie.
15.     In light of any further lockdowns, with travel restrictions enforced by the Irish government, your voucher validity will be extended at the discretion of the Promoter and Administrator. If flight bookings already made are affected by lockdown travel restrictions, the Administrator, Sweete will make every effort to ensure customer flight bookings are amended to suit the customer’s preferred travel dates, subject to availability.
16.     Free flight bookings do not include additional costs such as priority boarding, seats selection or luggage check-in which may be incurred by certain airlines. Online check in applies to all flight bookings. Therefore, please contact Sweete prior to your flight departure providing your passport details for online check in. It is advisable that all customers book seat selection to ensure receiving their boarding passes for both their outbound and return flight before their departure.
17.     This offer is not valid for travel during the Christmas & New Year (18 December – 4 January), Easter, mid-term, and bank holiday periods.
18.     Any additional supplements, transfers or costs must be paid in full at time of booking. All additional costs will be charged through and appear on your statement as K&L Gift House. Sweete will be delighted to book your hotel accommodation and have fantastic rates with hotels worldwide.
19.     Cancellations and No Shows: Any confirmed booking which is either cancelled or the passenger does not show up for the flights are subject to an administration charge. This charge will be €25 per person where the passenger cancels and €85 per person for passengers who fail to show up for their flight.
20.     The application instructions (how to apply) and all other information stated within this document also form part of the terms and conditions of this offer.
21.     Original vouchers only. Vouchers which are defaced, photocopied, or damaged will not be accepted. The promoter cannot take responsibility for vouchers lost in the post or stolen. The voucher cannot be exchanged for cash or used in any other way than that described. Cash value €0.001c.
22.     The Promoter or Administrator, Sweete cannot be held responsible for any alterations or cancellations to flight schedules, routes and destinations and reserve the right to use alternative suppliers. We reserve the right to withdraw this promotion without notice in the event of war, terrorism, earthquake, catastrophe, or similar event.
23.     There can be no guarantee that your requested choices of destinations and/or dates are available at time of booking, nor can we guarantee travel on a specific route or on a specific date.
24.     The voucher is non-transferable and can only be used by the person to whom it is issued. Vouchers cannot be resold or given away. The voucher may not be used in conjunction with any other voucher or promotion.
25.     Proof of postage is not acceptable as proof of receipt. No responsibility can be accepted for lost or damaged application forms. Please note it is not possible for the promoter or Sweete to replace this voucher if it is lost or deleted.
26.     It is strongly recommended that adequate travel insurance is purchased to cover all passengers on this booking. Sweete will be pleased to assist you with your travel insurance requirements, but this is not compulsory. However, Sweete cannot be held responsible should you fail to take out adequate travel insurance. By confirming a booking with Sweete you are agreeing on behalf of all passengers, to this contract. You will be asked to confirm that you have read and accept this on your application form, please do so to ensure that Sweete can process your application.
27.     It is the voucher holder’s responsibility to arrange passport and visa requirements. You must ensure that you have at least six months validity after the return date back to the ROI.
28.     Once your flight is booked your contract is with the airline supplier. The airline may change or cancel your flight for several reasons beyond the control of Sweete. These include adverse weather conditions, terrorist activities, political incidences, supplier change of ownership, supplier insolvency and airline operational difficulties. If this occurs, you will need to contact Sweete Customer Care.
29.     Please be aware that the airline companies may be running their own unrelated reduced flight offers at the time you are applying with your voucher. It is always worth checking to see whether any of these offers are available before you use your flight voucher and whether you could be making better savings.
30.     Sweete cannot be held responsible for the exchange rate used by your credit card issuer.
31.     Sweete does not accept any responsibility for goods and services supplied by third parties. All correspondence should be directed to Sweete, PO Box 12948, Blackrock, Co. Dublin.
32.     The voucher will be issued by and may only be used through our official travel partner, Sweete. Once the voucher is issued to the recipient, Vodafone Ireland is no longer involved in the booking or enjoyment of the flight in any way. When accepting the voucher, you are agreeing to the terms and conditions set out by the official travel partner.
33.     Personal data will be collected at several points in this promotion by Sweete. Entrants will be required to provide personal data (e.g., name, address, date of birth & passport numbers) to Sweete and their travel partner in order to administer the promotion and to make travel bookings for and on behalf of the Entrant and their additional passengers (if any). Sweete will only use personal data provided by customers for purposes that are set out in these terms and conditions. All customer data is destroyed once customers have completed check in for their free flight.
34.     The Promoter’s decision is final in all matters pertaining to the promotion.
35.     In the event of circumstances outside the reasonable control of the Promoter and/or Administrator, or otherwise where fraud, abuse, and/or an error (human, mobile or computer) affects or could affect the proper operation of this promotion or the awarding of vouchers, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavor to minimize the effect to participants in order to avoid undue disappointment.
36.     Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for: i. Any incorrect or inaccurate entry, or for any faulty, incorrect, failed, erroneous or failed electronic data transmissions; ii. Communications line failure, regardless of cause, regarding any equipment, systems, networks, lines, satellites, servers, computers, or providers utilized in any aspect of this promotion causing delays or disruption.
37.     These terms and conditions shall be governed by and construed in accordance with the laws of The Republic of Ireland and any disputes shall be subject to the exclusive jurisdiction of the Irish Courts.
38.     Sweete will be able to investigate complaints or queries up to 14 days after we have processed your flight application form. Once the 14 days have passed, we will not be able to provide any further investigations and the offer is deemed closed.
39.     Please direct any queries relating to the promotion to: Sweete, PO Box 12948, Blackrock, Co. Dublin or customercare@sweete.ie

 

Prize Terms and Conditions: Ireland Rugby Jersey

  1. Description of Prize: Ireland Rugby Jersey
  2. Number of Winners: 200 Winners selected.
  3. Unique voucher code is sent via email instantly to Winner making claim.
  4. Prize can be redeemed via www.vodafone.ie/teamofus with the Voucher Code provided.
  5. Once redeemed, this prize may be claimed until 15th July 2023.
  6. For any queries please contact customercare@sweete.ie.

 

Description of Prize: €10 Vodafone Accessories Voucher

  1. Description of Prize: €10 Vodafone Accessories Voucher.
  2. Number of Winners: 20,000 Winners selected.
  3. Unique voucher code is sent via email instantly to Winner making claim.
  4. Once redeemed, this prize will be valid until 6th December 2023.
  5. For any queries please contact customercare@sweete.ie.

 

Description of Prize: €5 Vodafone Accessories Voucher

1.          Description of Prize: €5 Vodafone Accessories Voucher.
2.          Number of Winners: 20,000 Winners selected.
3.          Unique voucher code is sent via email instantly to Winner making claim.
4.          Once redeemed, this prize will be valid until 6th December 2023.
5.          For any queries please contact customercare@sweete.ie.

 

Prize Terms and Conditions: €1,000 Cash Prize

  1. Description of Prize: €1,000 Cash Prize. 
  2. Number of Winners: 3 Winners selected.
  3. A €1,000 cash prize letter will be sent via email instantly to Winner making claim. 
  4. The Administrator will also contact the winner directly on the mobile number provided when claiming their prize to confirm their prize.
  5. The €1,000 cash prize will be delivered into the winner’s valid personal bank account in the Republic of Ireland by the Administrator. 
  6. The winner must supply their full bank account details which include Name on Account, Bank name, IBAN and BIC to the Administrator. Cheques or cash cannot be issued.
  7. The €1,000 cash prize will be credited by the Administrator, Kasulabo Ltd trading as Sweete. Kasualbo Ltd will appear on the bank transaction. Please note depending on your bank, lodgment may take additional 3 to 5 working days to clear into the account details provided.
  8. This prize is valid to claim until 31 December 2023.
  9. For any queries please contact customercare@sweete.ie.

 

 Prize Terms and Conditions: iPhone 14

  1. Description of Prize: iPhone 14
  2. Number of Winners: 2 Winners selected.
  3. Prize will be delivered within 2-10 business days after redemption. This prize will be delivered to the address on record for each customer. Please ensure your address is up to date in the MyVodafone App.
  4. For any queries please contact customercare@sweete.ie.

 

 Prize Terms and Conditions: Samsung S23

  1. Description of Prize: Samsung S23.
  2. Number of Winners: 2 Winners selected.
  3. Prize will be delivered within 2-10 business days after redemption. This prize will be delivered to the address on record for each customer. Please ensure your address is up to date in the MyVodafone App.
  4. For any queries please contact customercare@sweete.ie.

 

Prize Terms and Conditions: Bonus €5 Credit

  1. Description of Prize: Bonus €5 Credit.
  2. Number of Winners: 25,000 Winners selected.
  3. Once redeemed, the prize will be applied to the winners account within 7 days.
  4. Once applied, add on will expire after 28 days.
  5. This bonus credit can be used on calls, texts and data only.
  6. For any queries please contact customercare@sweete.ie

 

Prize Terms and Conditions: Bonus €10 Credit

  1. Description of Prize: Bonus €10 Credit.
  2. Number of Winners: 15,000 Winners selected.
  3. Once redeemed, the prize will be applied to the winners account within 7 days.
  4. Once applied, add on will expire after 28 days.
  5. This bonus credit can be used on calls, texts and data only.
  6. For any queries please contact customercare@sweete.ie

 

Prize Terms and Conditions: You Bill Paid for 1 Year

  1. Description of Prize: You Bill Paid for 1 Year.
  2. Number of Winners: 5 Winners selected.
  3. Once redeemed, the prize will be applied to the winners account within 7 days.
  4. For any queries please contact customercare@sweete.ie

 

 Prize Terms and Conditions: €500 Brown Thomas Gift Card

  1. Description of Prize: €500 Brown Thomas Gift Card.
  2. Number of Winners: 5 Winners selected.
  3. The Administrator will also contact the winner directly on the mobile number provided when claiming their prize to confirm their prize.
  4. Prize will be delivered via courier within 2-10 business days after redemption.
  5. Brown Thomas gift card have no expiry date.
  6. Gift Cards are non-transferable for any alternative product or service, other than against the purpose for which it is intended. Cash redemption value is €0.001c.
  7. For any queries please contact customercare@sweete.ie

 

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How it all began

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At Vodafone, we have an extraordinary 23-year history in pioneering mobile communications. Here are some of the highlights so far.

As Chairman of the Racal Radio Group in 1982, Gerald Whent had the vision and fortitude to convince the Racal Electronics Group Board that it should bid for the private sector UK cellular licence that was then being offered by the UK government. Whent masterminded the successful bid, and went on to set up the Racal Telecomms Division. Vodafone was chosen as the name of the network, to reflect the provision of voice and data services over mobile phones.

The Vodafone analogue network was launched on 1 January 1985, the first call being made from St Katherine’s Dock in London to Newbury. It was the first cellular network to launch in the UK.

In the Beginning: 1982-1990

1987: Vodafone is acknowledged as the largest mobile communications company in the world.

Value added services are added such as recall, the voicemail service, and the first information lines: Financial Times CityLine and the AA’s Roadwatch.

1988: Racal Telecomms Plc floats.

Racal Telecomms Division demonstrates its success and profitability - it accounts for a third of Racal’s profits in this year. 20% of the ordinary share capital of Racal Telecomms Division is floated on the London and New York Stock Exchanges at 170p per share.

1989: Building up the network.

Network coverage and capacity continue to increase. A back-up network is introduced to minimise the effects of any faults occurring.

The Early Days: 1991-1996

1991: Racal & Vodafone demerge. The Vodafone Group is listed as an independent company on the London and New York stock exchanges.

Vodafone and Telecom Finland make the world’s first international roaming call. Vodafone’s digital (GSM) mobile phone service is launched - the first such service in the UK.

1993: First high street Vodafone store opens. The company also announces its first distribution agreement with Comet, a major UK high street retailer.

International partnerships are also formed with consortia in Germany, South Africa, Australia, Fiji and Greece. This results in the formation of Vodafone Group International, which goes on to acquire further licences and supervise overseas interests.

1994: Data, fax and SMS digital services are launched. Vodata becomes the first network operator in the UK to launch these services over a digital network.

1996: Vodafone is the first to launch a pay as you go analogue package in the UK. It requires no contract and no credit check.

Going Global: 1997-1999

1997: A new identity

As a new Vodafone corporate identity is unveiled, our 100th roaming agreement is announced. Vodafone’s ‘Pay As You Talk’ digital package also launches, offering no bills, no credit check, no fixed term contract and advanced digital services. Plans are announced to seek a new headquarters site just outside of Newbury.

1998: A new chairman

The Millennium Share Options Scheme is announced, which gives all U employees share options to the value of half their basic salary as of 1 July 1998. Lord MacLaurin, former chairman of Tesco, becomes the new chairman of the Vodafone Group.

The Misrfone consortium, in which Vodafone holds a 30% interest, is awarded the licence to build a second mobile network in Egypt.

Vodafone purchases the New Zealand GSM network.

1999: Vodafone AirTouch is created: an engine for growth in the 21st Century.

Vodafone AirTouch is created out of the merger between Vodafone Group and the US group AirTouch Communications Inc on 30 June 1999.

The company is now one of the top 25 companies in the world. At the end of September 1999, Vodafone AirTouch Plc had over 31 million cellular customers worldwide, and interests in 24 countries across five continents.

Adding Value: 2000-2003

2000: Vodafone acquires part of German company Mannesmann AG. Our effective interest in both Mannesmann Mobilfunk and Omnitel Pronto Italia has since increased to approximately 99.1% and 76% respectively.

Vizzavi is launched, a 50/50 joint venture between Vodafone AirTouch and VivendiNet which delivers a multi-access branded Internet portal for Europe.

Vodafone's enlarged Group is now the largest mobile telecommunications company in the world and one of the top ten companies, by market capitalisation, in the world.

Verizon Wireless launches - a combination of Vodafone AirTouch’s and Bell Atlantic’s US cellular, PCS and paging assets. Verizon Wireless ranks as the market leader in the US wireless industry, serving more than 23 million customers and covering 96 of the top 100 US markets. Vodafone Group has a 45% interest in Verizon Wireless .

Vodafone in the UK acquires the largest available 3G licence. It also announces its intention to offer  GPRS (General Packet Radio Service) to corporate customers.

The Globalstar satellite communications service is launched in the UK.

Vodafone is Globalstar’s largest service provider partner and offers the Globalstar service in the UK, US, Mexico, the Caribbean, Canada, Australia, Southern Africa and Greece.

2001: Vodafone acquires Ireland’s leading mobile communications company, Eircell.

Vodafone and China Mobile (Hong Kong) Ltd (CHMK) sign a "strategic alliance agreement". The Group completes the acquisition of a 25% stake in Swisscom Mobile.

Vodafone acquires British Telecommunication Plc’s 17.8% shareholding in Airtel Movil S.A., increasing its shareholding to 91.6%.

Vodafone introduces instant messaging to its networks, a faster and more efficient way to communicate using text messages via SMS or WAP.

Vodafone launches its first global communications campaign at the beginning of August. The campaign features TV, cinema, print, online and outdoor media, each version asking the question, “How are you?”.

Telecel Vodafone and Airtel Vodafone migrate to a single Vodafone brand.

In November Vodafone opens its China office in Beijing and Hong Kong. The opening coincides with China’s entry into the World Trade Organisation.

Vodafone announces its first Vodafone Partner Agreement with TDC Mobil A/S, Denmark’s leading mobile operator. The agreement is the first of its kind in the mobile industry and means Vodafone and TDC Mobil will cooperate in developing, marketing and advertising international roaming products and services to international travellers and corporate customers.

Vodafone closes the year by making the word’s first 3G roaming call (between Spain and Japan).

2002: Vodafone trials its global mobile payment system in the UK, Italy and Germany. The trial enables customers to purchase physical and digital goods using their mobile phone.

In January, Panafon Vodafone migrates to the single Vodafone brand.

Vodafone signs Ericsson as a global Multimedia Messaging Supplier (MMS). MMS is an evolution of SMS, allowing customers to send and receive messages using text, pictures, audio and video.

Vodafone signs a Vodafone Partner Agreement with Oy Radiolinja Ab, the leading private mobile operator in Finland.

In March Vodafone launches the first commercial European GPRS roaming service. Customers are able to seamlessly access services such as corporate e-mail, intranet and personalised information on their mobile phones, laptops or PDAs over GPRS.

In June the Vodafone Group Foundation is launched. In 2002, the Group and its subsidiaries plan to contribute £20 million to community programmes, guided by the Group Social Investment Policy.

In July Vodafone launches the world’s first pre-paid top up for international travellers. This allows Vodafone customers to top up their pre-paid mobiles when abroad.

In August Vodafone acquires Vivendi’s 50% stake in Vizzavi. Vodafone now owns 100% of Vizzavi.

Vodafone signs a partner agreement with MTC, the leading mobile operator in Kuwait.

Eurocall Platinum launches in September, a new Eurocall option offering greater value to high volume roaming customers.

Vodafone agrees to acquire BT’s 26% and SBC’s 15% Cegetel interests.

At a presentation on 24 October, Vodafone announces the launch of Vodafone live!, a new consumer proposition, and Mobile Office, a new business proposition. The new services lay the foundations for the next stage in Vodafone’s strategic development.

On 19 November, Vodafone Remote Access is launched as part of Mobile Office. The service gives business customers an easy way to connect to their corporate LAN to access e-mail, calendar and other business specific applications whilst on the move.

The partnership network agreement with Radiolinja Eesti AS is extended into Estonia.

On 18 December, Vodafone announces that Arun Sarin has been selected to succeed Sir Christopher Gent as chief executive of Vodafone Group Plc immediately following the Annual General Meeting on 30 July 2003.

2003: A group-wide Partner Network Agreement is signed with Mobilkom Austria Group to introduce Vodafone’s global services into Austria, Croatia and Slovenia.

At the 2003 GSM Association Awards Ceremony in Cannes, France, Vodafone is awarded the mobile industry’s most prestigious awards in two categories, Best Consumer Wireless Application or Service and Best Television or Broadcast Commercial for its global consumer service, Vodafone live! In addition, Vodafone’s premium handset for Vodafone live!, the Sharp GX10, wins the Best Wireless Handset Award for the Sharp Corporation. Vodafone live! attracts 1 million customers in its first six months.

SAP AG, HP and Vodafone announce a letter of intent to work together to bring to market a suite of mobile capabilities designed to increase the workforce productivity of large enterprises initially in Europe, the Middle East, and Africa.

Vodafone increases shareholding in Telecel to 70.3%

In April, Vodafone announces it is to increase its shareholding in Vodafone Libertel to 98.2%

A Partner Network Agreement is signed with Islandssimi hf (formerly the merged companies Islandssimi and Tal) to introduce Vodafone’s global mobile services into Iceland.

In June, Vodafone announces the sale of stakes in Mexican and Indian operators.

In July, Vodafone extends its mobile community to Lithuania through a Partner Network Agreement with Bite GSM.

Vodafone acquires the remaining 20% of Vodafone Malta Limited. 

Huawe Buds SE

Online exclusive! Limited time offer.

€150 off the iPhone 12, iPhone 13 and Samsung Galaxy S22 across a range of plans. Use voucher code VF150 in the checkout. Terms apply.

Step 2

Your new discount

Your new discount and contract will take effect once your order has completed. You will be notified when this happens.

Broadband recommit offer

Your Contract:
Renew your Vodafone Home contract for a 12-month minimum term and receive €15 off your Vodafone Home bill each month for 12 months.

Billing Information:
Your bill will be issued out on 8th/16th (depending on bill day). Payment will be taken each month 14 days after your bill date via your existing payment method.

Cooling Off Rights:
You can cancel this contract before the expiry of your cooling off period which expires 14 days from the date your contract is concluded. You can cancel by using the cancellation form on our website and you will be liable for any cost of return. We will then refund payment made by you without undue delay. Vodafone will begin providing your services immediately and you will be charged for services used during your cooling off period. I request Vodafone to provide my services and charge me for those services during this period.

Cancellation:
We will continue to provide service after your 12 month minimum contract term expires unless you notify us otherwise. Please provide us with 30 days notice to cancel your service, you can contact us to provide notice in any of the ways set out in our Code of Practice (https://n.vodafone.ie/aboutus/code.html). If you cancel within the minimum term, an early termination fee may apply.

Direct Marketing:
Vodafone will process your personal data in accordance with our Privacy Statement, viewable on www.vodafone.ie. Your account is opted in to receive marketing communications by text from Vodafone. You can check and change your preferences online at My Vodafone or by calling 1800 200 234.

Terms & Conditions
I accept the terms of my contract which include the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service along with any applicable service specific terms, our online shop terms and the terms of any add-ons which you have selected as part of your agreement, all of which can be viewed and downloaded at https://n.vodafone.ie/terms/fixed.html. Your Welcome Letter, which contains a copy of your agreement information, is available to view in your MyVodafone account.

In April each year, the monthly price of your Price Plan (excluding any discounts) will increase by the annual Consumer Price Index published in January of that year plus an additional 3%. If your plan has a thereafter price, the price adjustment will be calculated based on that price. For more see here Information On Annual Price Adjustment | Vodafone Ireland

 

By clicking below; I accept these terms and, in particular, I acknowledge that:

  1. My order will be placed within 5 working days of my order submission, my new contract will take effect once my order has completed and I will be notified of same.
  2. For information on speed, including estimates of the maximum download and upload speeds that you may experience on our network; see broadband speed information. Information on your rights, should you experience issues with your service including significant deviations from estimated speeds is set out in our Code of Practice.
  3. If you exceed your package plan allowance, out-of-bundle charges will apply or if you downgrade your service during your minimum term a downgrade fee may apply.
  4. For details about our customer care policies, our code of practice, your consumer rights, and how to contact us, please visit customer information.
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Broadband & Voice recommit offer

Your Contract:
Renew your Vodafone Home contract for a 12-month minimum term and receive €20 off your Vodafone Home bill each month for 12 months.

Billing Information:
Your bill will be issued out on 8th/16th (depending on bill day). Payment will be taken each month 14 days after your bill date via your existing payment method.

Cooling Off Rights:
You can cancel this contract before the expiry of your cooling off period which expires 14 days from the date your contract is concluded. You can cancel by using the cancellation form on our website and you will be liable for any cost of return. We will then refund payment made by you without undue delay. Vodafone will begin providing your services immediately and you will be charged for services used during your cooling off period. I request Vodafone to provide my services and charge me for those services during this period.

Cancellation:
We will continue to provide service after your 12 month minimum contract term expires unless you notify us otherwise. Please provide us with 30 days notice to cancel your service, you can contact us to provide notice in any of the ways set out in our Code of Practice (https://n.vodafone.ie/aboutus/code.html). If you cancel within the minimum term, an early termination fee may apply.

Direct Marketing:
Vodafone will process your personal data in accordance with our Privacy Statement, viewable on www.vodafone.ie. Your account is opted in to receive marketing communications by text from Vodafone. You can check and change your preferences online at My Vodafone or by calling 1800 200 234.

Terms & Conditions
I accept the terms of my contract which include the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service along with any applicable service specific terms, our online shop terms and the terms of any add-ons which you have selected as part of your agreement, all of which can be viewed and downloaded at https://n.vodafone.ie/terms/fixed.html. Your Welcome Letter, which contains a copy of your agreement information, is available to view in your MyVodafone account.

In April each year, the monthly price of your Price Plan (excluding any discounts) will increase by the annual Consumer Price Index published in January of that year plus an additional 3%. If your plan has a thereafter price, the price adjustment will be calculated based on that price. For more see here Information On Annual Price Adjustment | Vodafone Ireland

 

By clicking below; I accept these terms and, in particular, I acknowledge that:

  1. My order will be placed within 5 working days of my order submission, my new contract will take effect once my order has completed and I will be notified of same.
  2. For information on speed, including estimates of the maximum download and upload speeds that you may experience on our network; see broadband speed information. Information on your rights, should you experience issues with your service including significant deviations from estimated speeds is set out in our Code of Practice.
  3. If you exceed your package plan allowance, out-of-bundle charges will apply or if you downgrade your service during your minimum term a downgrade fee may apply.
  4. For details about our customer care policies, our code of practice, your consumer rights, and how to contact us, please visit customer information.
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Broadband & TV recommit offer

Your Contract:
Renew your Vodafone Home contract for a 12-month minimum term and receive €25 off your Vodafone Home bill each month for 12 months.

Billing Information:
Your bill will be issued out on 8th/16th (depending on bill day). Payment will be taken each month 14 days after your bill date via your existing payment method.

Cooling Off Rights:
You can cancel this contract before the expiry of your cooling off period which expires 14 days from the date your contract is concluded. You can cancel by using the cancellation form on our website and you will be liable for any cost of return. We will then refund payment made by you without undue delay. Vodafone will begin providing your services immediately and you will be charged for services used during your cooling off period. I request Vodafone to provide my services and charge me for those services during this period.

Cancellation:
We will continue to provide service after your 12 month minimum contract term expires unless you notify us otherwise. Please provide us with 30 days notice to cancel your service, you can contact us to provide notice in any of the ways set out in our Code of Practice (https://n.vodafone.ie/aboutus/code.html). If you cancel within the minimum term, an early termination fee may apply.

Direct Marketing:
Vodafone will process your personal data in accordance with our Privacy Statement, viewable on www.vodafone.ie. Your account is opted in to receive marketing communications by text from Vodafone. You can check and change your preferences online at My Vodafone or by calling 1800 200 234.

Terms & Conditions
I accept the terms of my contract which include the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service along with any applicable service specific terms, our online shop terms and the terms of any add-ons which you have selected as part of your agreement, all of which can be viewed and downloaded at https://n.vodafone.ie/terms/fixed.html. Your Welcome Letter, which contains a copy of your agreement information, is available to view in your MyVodafone account.

In April each year, the monthly price of your Price Plan (excluding any discounts) will increase by the annual Consumer Price Index published in January of that year plus an additional 3%. If your plan has a thereafter price, the price adjustment will be calculated based on that price. For more see here Information On Annual Price Adjustment | Vodafone Ireland

 

By clicking below; I accept these terms and, in particular, I acknowledge that:

  1. My order will be placed within 5 working days of my order submission, my new contract will take effect once my order has completed and I will be notified of same.
  2. For information on speed, including estimates of the maximum download and upload speeds that you may experience on our network; see broadband speed information. Information on your rights, should you experience issues with your service including significant deviations from estimated speeds is set out in our Code of Practice.
  3. If you exceed your package plan allowance, out-of-bundle charges will apply or if you downgrade your service during your minimum term a downgrade fee may apply.
  4. For details about our customer care policies, our code of practice, your consumer rights, and how to contact us, please visit customer information.
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Broadband & Voice & TV recommit offer

Your Contract:
Renew your Vodafone Home contract for a 12-month minimum term and receive €30 off your Vodafone Home bill each month for 12 months.

Billing Information:
Your bill will be issued out on 8th/16th (depending on bill day). Payment will be taken each month 14 days after your bill date via your existing payment method.

Cooling Off Rights:
You can cancel this contract before the expiry of your cooling off period which expires 14 days from the date your contract is concluded. You can cancel by using the cancellation form on our website and you will be liable for any cost of return. We will then refund payment made by you without undue delay. Vodafone will begin providing your services immediately and you will be charged for services used during your cooling off period. I request Vodafone to provide my services and charge me for those services during this period.

Cancellation:
We will continue to provide service after your 12 month minimum contract term expires unless you notify us otherwise. Please provide us with 30 days notice to cancel your service, you can contact us to provide notice in any of the ways set out in our Code of Practice (https://n.vodafone.ie/aboutus/code.html). If you cancel within the minimum term, an early termination fee may apply.

Direct Marketing:
Vodafone will process your personal data in accordance with our Privacy Statement, viewable on www.vodafone.ie. Your account is opted in to receive marketing communications by text from Vodafone. You can check and change your preferences online at My Vodafone or by calling 1800 200 234.

Terms & Conditions
I accept the terms of my contract which include the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service along with any applicable service specific terms, our online shop terms and the terms of any add-ons which you have selected as part of your agreement, all of which can be viewed and downloaded at https://n.vodafone.ie/terms/fixed.html. Your Welcome Letter, which contains a copy of your agreement information, is available to view in your MyVodafone account.

In April each year, the monthly price of your Price Plan (excluding any discounts) will increase by the annual Consumer Price Index published in January of that year plus an additional 3%. If your plan has a thereafter price, the price adjustment will be calculated based on that price. For more see here Information On Annual Price Adjustment | Vodafone Ireland

 

By clicking below; I accept these terms and, in particular, I acknowledge that:

  1. My order will be placed within 5 working days of my order submission, my new contract will take effect once my order has completed and I will be notified of same.
  2. For information on speed, including estimates of the maximum download and upload speeds that you may experience on our network; see broadband speed information. Information on your rights, should you experience issues with your service including significant deviations from estimated speeds is set out in our Code of Practice.
  3. If you exceed your package plan allowance, out-of-bundle charges will apply or if you downgrade your service during your minimum term a downgrade fee may apply.
  4. For details about our customer care policies, our code of practice, your consumer rights, and how to contact us, please visit customer information.
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Vodafone Mobile Connect Card/Data Services

Vodafone Mobile Connect Card/Data Services - Terms and Conditions

THIS AGREEMENT is made the date set out on the Initial Order Form completed by the parties and is made between VODAFONE IRELAND LIMITED having its registered office at MountainView, Leopardstown Dublin 18 (hereinafter “Vodafone”) AND the party named in the Initial Order Form having its address/registered office/principal place of business at the address set out in the Initial Order Form (hereinafter “You”).

IT IS AGREED AS FOLLOWS :

General

  1. This document establishes the general terms and conditions applicable to Vodafone’s data products and services.
  2. You may choose to avail of any Product or various combinations of the Products from time to time by completing the relevant Order Form for the Product.
  3. Certain Products (e.g. EmailAnywhere, Vodafone Mail, Vodafone Business Email, BlackBerry® from Vodafone) may have additional terms and conditions applying to them (including third party license terms), please contact Vodafone or check www.vodafone.ie for details, You are strongly advised to read these in advance of using a Product, by using the Product You are confirming Your full acceptance of these additional terms and conditions.
  4. This agreement is independent of any other existing contract(s) that You may have with Vodafone for the provision of voice based mobile telephony services, it applies only to the Selected Products as identified in the Order Form(s).
  5. The terms and conditions set out in this agreement together with the Order Form(s) and any necessary Application Form constitute a legally binding contract between Vodafone and You.
  6. These terms and conditions shall commence on the date when Vodafone first connects You to a Selected Product (“the Commencement Date”).
  7. This agreement shall continue from the Commencement Date for so long as You avail of any Selected Product.
  8. This agreement shall terminate simultaneously with the termination of the last Selected Product used by You. You are expressly advised that the supply of the individual Selected Products may be subject to Minimum Periods.
  9. Vodafone may vary or change the agreement and/or the scope of the Selected Products for any commercial, technical or operational reason, changes shall be notified to You in advance.
  10. This agreement is personal to You and may not without the written consent of Vodafone be assigned, mortgaged, charged or disposed of nor may You sub-contract or delegate any of Your obligations or appoint any third party in respect of any of Your rights or obligations hereunder save and subject to terms explicitly stating otherwise herein. Vodafone may assign this Agreement and its rights and obligations hereunder without seeking or obtaining Your consent.

Connection to Selected Products

  1. Connection and use of the Selected Products shall be conditional on:
  2. Your accurate completion of the Order Form(s) and Application Form(s) (where required) and the provision of such other reasonable information as Vodafone may request for any valid reason;
  3. Your Equipment meeting the technical requirements applicable to the Selected Product (the technical requirements are subject to change from time to time in keeping with industry and technological advancements);
  4. Your notifying Vodafone in advance of any planned changes to Your IT infrastructure or internet connectivity likely to affect the Selected Products (dependent on the changes You propose to make Vodafone may not be able to ensure continuation of the Selected Products);
  5. Your timely payment of all Charges.
  6. Vodafone shall endeavour to connect You to the Selected Product as soon as is possible after accepting Your fully completed Order Form however any anticipated or scheduled connection dates given by Vodafone are indicative only and cannot be taken as absolute.
  7. The quality and the availability of the Selected Products over the Vodafone Network and otherwise (e.g. internet (ISP) connectivity) is subject to the same limitations that:
  8. mobile telephony services are subject (as described below); and/or
  9. fixed telephony and internet services are subject (as may be described in any separate agreement You have with third parties for the supply of such fixed telephony or internet services).

Products

  1. Vodafone shall during the course of the Term provide You with the Selected Products. The Selected Products shall be made available to You upon the terms of this agreement and any applicable additional terms and conditions for the particular Product.
  2. Vodafone’s general mobile telecommunications network underlies the Selected Products. Vodafone shall during the Term of the Selected Product (where appropriate to the Selected Product) provide You with access to the Vodafone Network. The quality and the availability of the Vodafone Network is subject to certain limitations, including the proximity of base stations and circumstances beyond Vodafone’s reasonable control including, but not limited to, geographic and atmospheric conditions.
  3. Vodafone does not represent or warrant that the operation of any Selected Product, SIM Cards or the Vodafone Network will be uninterrupted, timely, secure or error-free or that it will meet any of Your specific requirements. In particular Vodafone does not represent or warrant that Data and/or SMS (whether over GSM, HSCSD, 3G, GPRS or WLAN) will not be dropped, Network connections will not be lost, transmission of Data and/or SMS shall occur at any particular speed or that all traffic can or will be transmitted by the Network.
  4. Vodafone does not accept responsibility for the security of connections over any technology. In particular Vodafone does not accept responsibility for the security of connections to the Selected Products, of internet connections or of Your Equipment. You use any data or network connection at Your own risk and You are solely responsible for adopting such appropriate security measures against unauthorised access to and interference with Your Equipment, associated software, hardware and data (whether transmitted or received by You) as You deem necessary. The availability of connection to the Selected Products may depend on Your Equipment, Vodafone makes no representation or warranty in respect of the suitability or quality of Your Equipment.
  5. You acknowledge that certain Selected Products or some functionality of Selected Products (e.g. accessing Vodafone Mail/ EmailAnywhere over the internet) may not be available to You in the event that You are denied access or are unable to access Your Equipment and/or the internet. Vodafone shall not be responsible for Your inability to use the Selected Products in these circumstances. You acknowledge that access to certain Selected Products is dependent on the connectivity of Your Equipment to either the internet or the Vodafone Network and that this connectivity is dependent on factors outside of Vodafone’s control.
  6. Vodafone may modify or suspend a Selected Product wholly or partially, with or without notice, if such action is deemed necessary by Vodafone (e.g. for maintenance, security or other valid reasons) or if Vodafone is requested to do so by an authorised authority. All reasonable efforts shall be made to minimise such disruptions to the Selected Product. You shall remain liable for any Charges incurred during any such disruptions unless Vodafone agrees otherwise.
  7. Vodafone reserves the right, without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of the Selected Products as may be necessary in the interests of: safety, quality of service, other customers or telecommunications services as a whole or for any other valid reason that Vodafone reasonably deems appropriate.
  8. In order to connect to new Selected Products, You (or for corporate/business customers, Your authorised personnel (i.e. Account Contacts)) shall be required to complete the appropriate Vodafone Order Form and, where applicable, the relevant Application Form. Each Selected Product may have an applicable minimum contractual term i.e. a Minimum Period.
  9. You are solely responsible for the installation of the Licensed Materials, the configuration of Your Equipment and Your internet connectivity, Vodafone will not be liable for anything pertaining to these matters.
  10. Vodafone may maintain a list of recommended system integrators, should You wish to avail of their services, Your contractual arrangements (if any) between You and these parties will be a matter solely for You and them, Vodafone makes no representation or warranty in this regard and Vodafone will not be liable for any matters pertaining to the acts or omissions of these systems integrators.

Account Administration – Business/Corporate Customers

  1. If you are dealing with Vodafone as a business or corporate customer You will be required to supply Vodafone with the identity of person(s) within Your organisation to be nominated as Your “Account Administrator” and Your “Account Contact”.
  2. Your Account Administrator will be Your sole point of contact with Vodafone for technical matters relating to the Selected Products, only the Account Administrator can contact the technical support line provided by Vodafone. You must agree the identity of Your Account Administrator with Your Vodafone account manager.
  3. Your Account Contact will be the principal point of contact with Your Vodafone account manager for non-technical issues.

License(s)

  1. In order to use certain Selected Products You must enter into licence agreement(s) in respect of the Licensed Materials , certain of these Licensed Materials are owned by third parties. You must comply with the terms of any relevant Licence at all times. The terms of the relevant Licenses are available on request from Vodafone. By placing an Order Form for a Selected Product You confirm your acceptance of the applicable License provisions. It is a condition of Your signing this agreement that You have accepted the relevant License terms for the Selected Products as selected by You on the Initial Order Form.
  2. Upon first installation of the Licensed Materials (either by You or your sub-contractors, if applicable) You may be asked to re-confirm Your acceptance of the License by means of ‘click wrap’ or ‘web wrap’ license, You may at that stage be offered the opportunity to reject the License however by signing this agreement or completing an Order Form You accept that you are accepting the relevant License terms and any ‘Click Wrap’ or ‘Web Wrap’ offer to reject to License at that stage is null and void and over-ridden by Your signing of this agreement or Your subsequent submission of a completed Order Form for the Selected Product.
  3. The Licensed Materials must be installed at a location within the Territory. You shall advise Vodafone of the location of the installation upon request. If installation is required outside of the Territory You must obtain Vodafone’s prior written consent to such installation.
  4. You acknowledge and agree that the Licensed Materials and all copyrights, trademarks and other intellectual property rights in the Licensed Materials are the exclusive property of Vodafone or Vodafone’s third party licensors and You shall not do or permit anything to be done to infringe or violate such property rights or title. You shall notify Vodafone immediately if You become aware of any unauthorised use of the whole or any part of the Licensed Materials.
  5. Upon installation, the Licensed Materials shall provide Your Users with basic Selected Product functionality. No installation, configuration or systems integration services or training are provided under this agreement.

Use of Service & Users

  1. You may only use the Selected Products for up to and including the number of Users accepted by Vodafone and for whom You discharge the Charges. Details of proposed users including name, mobile number (MSISDN) and device details must be submitted to Vodafone. Only Users may use the Selected Products. If Your usage of the Selected Products exceeds the permitted number of Users, Vodafone may, at its sole discretion invoice You at its standard rates for all users exceeding Your User limit, alternatively Vodafone may suspend, restrict or terminate Your access to the Selected Product immediately. Vodafone reserves the right to conduct remote audits of Your usage of the Selected Products, by agreeing to this agreement You hereby expressly consent to same.
  2. Certain hardware (including but not limited to Your Equipment) is necessary for You to be able to use the Selected Products (e.g. data cards, mobile handsets, PDAs, laptop computers, etc). It is Your responsibility to obtain, install and maintain any such hardware and to ensure that it is technically compatible to use with Your Equipment and the Selected Products.

Content

  1. Vodafone shall not be responsible or liable for any content of messages sent or received by You (including content which contains a virus or other harmful or unlawful material). Vodafone makes no representation and gives no warranty as to the quality, accuracy, correctness, completeness or suitability of any content transmitted over the Vodafone Network. Your reliance on or use of content is at Your sole risk. Recipients of certain content (in particular, multi-media messages) from You may only be able to fully access it if the receiving Equipment has the necessary functionality.
  2. You acknowledge and accept that content may be protected by copyright, trademark or other intellectual property rights. You accept and agree that Your content may be manipulated, distorted, adapted, modified, stored or forwarded by those who receive it without restriction on wireless networks and the internet. Vodafone shall not be responsible or liable for such acts. You agree not to manipulate, distort, adapt, modify or forward any content without the prior consent of the holder of the rights in such content. You waive any right to be identified as the author of content and the right not to have content subject to derogatory treatment by others.
  3. You may, depending on the functionality of Your Equipment and the Products selected by You, be able to store content in storage libraries hosted by Vodafone. Storage libraries may be password protected, in which case the provision relating to account security set out below shall also apply to such libraries. You shall be solely responsible for and shall notify Vodafone immediately of any unauthorised use of storage libraries. Storage libraries may have a limited capacity and Vodafone reserves the right to charge for storage capacity. Vodafone shall not be responsible for any loss or corruption of content in storage libraries. Vodafone does not monitor storage libraries on an ongoing basis but it may be required to suspend access to or remove content from storage libraries for legal reasons. There may be a charge for uploading or downloading content to and from storage libraries hosted by Vodafone or other third parties, which shall be based on the volume of such content and/or the airtime transmission. Vodafone shall be entitled to delete the contents of storage libraries after the termination of this agreement or if the storage library has not been accessed for a period of 6 months.
  4. You may be advised of certain restrictions relating to the storage, manipulation and forwarding of certain content and You shall be responsible and liable for any failure to comply with such restrictions.

Change of Users

  1. A new Order Form must be submitted to Vodafone for any additional Users or Products, Vodafone reserves the right to accept or reject any Order Form submitted. Subject to Vodafone’s discretion to accept or reject new Users, on termination of a User’s account You may substitute a new User for the User terminated.

Account Security

  1. Before using certain Selected Products for the first time You will be required to register with Vodafone. You must immediately inform Vodafone of any changes to the information supplied by You to Vodafone during registration. If Your underlying access to the Vodafone Network is terminated or suspended for any reason You will no longer be entitled to use the Selected Product.
  2. You and Your Users are entirely responsible for maintaining the integrity and security of any accounts granted to You for use with a Selected Product. When You register for a Selected Product You will be supplied with a login password. You and Your Users must change login password on first login.
  3. You must take all necessary steps to ensure Your password(s) is kept confidential, used properly and not disclosed to other persons. You agree to notify Vodafone immediately if Your password has or is likely to become known to person(s) not authorised to use it or is being or is likely to be used in an unauthorised manner. You are advised to change Your password regularly.
  4. If You forget or lose Your password, You should contact Vodafone and satisfy such security measures as Vodafone may require before Your password will be re-issued or a new password assigned. Vodafone reserves the right at its absolute discretion to require You to change any password used by You in connection with a Selected Product. The requirements relating to passwords above will also apply in respect of PINs if the option of using PINs is available to You and Your Users.

Customer Obligations

  1. You are responsible for the acts and omissions of all Users using the Products(s).
  2. Without prejudice to any other provision of this agreement, You agree that neither You nor any User of a Selected Product shall:
  3. use or permit the use of the Equipment or the Selected Products for any improper, indecent, obscene, unlawful, harmful, unauthorised or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages (spam) to any person;
  4. use or permit the use of the Equipment or the Selected Products so as to cause the operation of the Vodafone Network or the quality of the Selected Products to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system;
  5. incite, encourage or induce members of the public to call or transmit data to a particular number, address or destination simultaneously where this may adversely affect the Selected Products, the Vodafone Network or any telecommunications or IT network or system;
  6. use the access to the Vodafone Network provided as part of the Selected Products for any purpose other than the transmission of Data and/or SMS;
  7. use the SIM Cards provided under this Agreement for any purpose other than availing of the Selected Products and in particular You shall not use the SIM Cards in any manner to provide services similar to those described herein to a third party or for the routing of any third party call traffic.
  8. Without prejudice to any provision of this agreement, You further agree to:
  9. comply with all laws, regulations and user guides governing use of the Selected Products and to remain solely responsible for the manner in which the Selected Products are used;
  10. comply with all reasonable instructions or requests of Vodafone or an authorised authority, in particular as to the manner of using the Selected Product and in relation to the investigation of any offences;
  11. be solely responsible for all acts and omissions of all persons, authorised or unauthorised, who may use the Selected Products and SIM Cards;
  12. only use Vodafone approved Data Devices;
  13. promptly notify Vodafone of any change of address or required cessation of a Selected Products;
  14. immediately inform Vodafone if any Vodafone owned Equipment is lost, stolen or damaged;
  15. immediately inform Vodafone if You become aware of any unauthorised use of any Selected Product or SIM Card;
  16. take all reasonable steps to prevent tampering with the SIM Cards;

Charges

  1. Subject to Clauses 47 to 49 (inclusive) You will be entitled to avail of the Rates for the Selected Products. For consumer/personal customers Vodafone shall normally offer a range of tariff plans, Vodafone may from time to time vary the Rates (and applicable tariff rules), Vodafone reserves the right to cease offering and/or replace tariff plans and existing tariff plans may not always be available. You are strongly advised to read and familiarise yourself with the Rates and any tariff rules applicable thereto before completing this agreement or any Order From for Products.
  2. It is a condition of the application of the Rates to calls made in connection with a Selected Product that:
  3. the User of the Selected Product is either You or Your employee;
  4. the data transmitted in the call is transmitted from Equipment owned by You, is not transmitted from any form of central server and the origination and termination of the call is directly and solely within Your control or the control of Your User;
  5. the data content of the call is directly originated by You or your User;
  6. the call is not originated by an Unauthorised Device.
  7. In the event that:
  8. call traffic not related to a Selected Product is generated on a SIM Card supplied for that Selected Product; or
  9. the User of a Selected Product is not You, Your authorised User; or
  10. the use is not in compliance with Clauses 47 (a) to (d); then Vodafone’s highest published retail rates will apply to such call traffic and You are expressly advised that these rates may be applied retrospectively in respect of any invoice previously issued where misuse of the Selected Product is subsequently discovered.
  11. You are expressly advised that the SIM Cards and Rates have been provided strictly for the Selected Products.
  12. Vodafone may from time to time require You to confirm that all use of the Selected Products is in compliance with clauses 47, 48, and 49, failure to provide such confirmation will entitle Vodafone at it sole discretion to suspend or terminate this agreement.

Fulfilment – Business/Corporate Customers

  1. Business or corporate requirements for Equipment (if required by You) may be fulfilled either by Direct Fulfilment or Retail Fulfilment.
  2. If You have selected Retail Fulfilment You will be obliged to sign a standard Vodafone “Business Application Form” (“the Form”) each time You want to acquire Equipment and/or Selected Products from Your chosen Vodafone retail agent. The Forms state that the application is subject to the terms and conditions appearing on the reverse side of the Form, You expressly agree that the Form is to be used solely as an application and processing device (for Vodafone information and sales processing purposes) and that the terms and conditions appearing thereon are expressly excluded and that for each Retail Fulfilment application for Equipment and/or Selected Products made by You, that the terms and conditions set out herein shall apply.

Roaming

  1. You may use certain Selected Products whilst located outside the Territory, however access to local networks shall depend upon the arrangements between local operators and Vodafone. Special charges shall apply to all call traffic in connection with use of a Selected Product outside the Territory. Please refer to Vodafone’s current tariff rules for details, contact Vodafone for details or if You are a business/corporate customer, ask Your account manager.

Support

  1. Vodafone will provide limited technical support in the form of an advice line for the Selected Products. For business/corporate customers this support team may only be accessed directly by Your nominated Account Administrator.

Risk and Title

  1. All risk in any Vodafone owned Equipment supplied to You shall be borne by You from the time You are supplied with same until such time as You safely return the Equipment to Vodafone’s possession (and safe receipt is confirmed by Vodafone).
  2. Title to such Equipment as is the property of Vodafone shall at no time pass to You and You shall ensure that all Equipment in Your possession that is the property of Vodafone is clearly marked as being the property of Vodafone. Without prejudice to the generality of the foregoing You shall not attach any asset identification tag or similar marking device to any Equipment that is the property of Vodafone.

Billing

  1. You shall be liable for all Charges incurred through the use of the Selected Products calculated according to the Rates and for all costs incurred in enforcing this agreement including administrative costs and the cost of collecting any payments. If Vodafone Equipment or SIM Cards are lost or stolen, You shall remain liable for all Charges incurred until Vodafone is so informed.
  2. You acknowledge that the Charges may incorporate any or all of the following depending on the Selected Products chosen by You:
  3. rental or purchase charges for Data Devices;
  4. recurring monthly “line rental” charges for connection to the Vodafone Network;
  5. call charges for all Data and/or SMS traffic transmitted over the Vodafone Network;
  6. recurring or once off Service Charges;
  7. charges applied pursuant to clause 48.
  8. Please note that calls over certain technologies (e.g. GPRS) are charged on the basis of the volume of data sent and received by Your Equipment over the Vodafone Network. Vodafone’s determination of the volume of data shall be conclusive. Minimum charges based on set minimum volumes per transmission or GPRS connection to the Network apply.
  9. All invoices shall be sent to Your billing address as set out in the Order Form (or as otherwise agreed with Vodafone) and shall be deemed received 48 hours after the date of posting. VAT at the appropriate rate shall be added to all invoices unless otherwise specified. Vodafone may for operational reasons change its invoicing methods and periods and issue interim invoices.
  10. All Charges and other payments must be paid by the Due Date.
  11. Where payment of Charges is not made by such Due Date, Vodafone may apply interest on sums due at the rate of 2% above the then prevailing base rate of Allied Irish Bank Plc from the Due Date until the date of payment, the Parties expressly acknowledge and agree that this clause 62 is in substitution of and in place of any statutory entitlement to interest on late payments.
  12. You may also be liable for all traffic charges incurred through the use of the Selected Products on non-Vodafone networks (e.g. Your ISP or fixed line service provider may levy charges for internet access).
  13. The functionality of the Selected Products may be upgraded from time to time, depending on the nature of the upgrade there may be additional charges payable to Vodafone to avail of such enhanced functionality.

Suspension and Termination

  1. Vodafone may, without notice, suspend any or all Selected Products where:
  2. there is a failure to pay Vodafone any sums on the Due Date, notwithstanding the issue of any invoices thereafter; or
  3. Vodafone reasonably believes that You are unable or unwilling to comply with payment obligations, represent a credit risk or exceed any limit on Charges imposed by Vodafone or if Vodafone is unable to contact You following reasonable efforts; or
  4. You fail to observe any term or obligation set out herein (and in particular Your obligations referred to in Clauses 43 to 45 (inclusive)) or any relevant law; or
  5. You make changes to Your IT infrastructure or internet connectivity that affect the Selected Products to the extent that Vodafone is no longer able to ensure continuation of the Selected Products.
  6. During any period of suspension You shall remain liable for all Charges incurred unless Vodafone agrees otherwise. Vodafone reserves the right to decline to reconnect terminated services to the Vodafone Network and/or to levy a fee for any reconnection of suspended or terminated connections or to require revised payment terms (including security payments).
  7. Subject to Your payment of any applicable Cancellation Charges any individual Users subscription to a Selected Product may be terminated by either party by giving to the other at least twenty-eight (28) days written notice.
  8. Subject to Your payment of any Cancellation Charges this entire agreement may be terminated by either party giving to the other at least three (3) months written notice.
  9. Notwithstanding any other provision contained herein, Vodafone may terminate this Agreement with effect from the date set out in any notice sent to You or if the circumstances are deemed sufficiently serious by Vodafone forthwith and Vodafone may thereupon cease to provide the Selected Products to You where:
  10. there is a serious failure by You to observe or perform any term or obligation set out herein; or
  11. You fail to rectify a situation which has given rise to a suspension within 14 days of the suspension being imposed; or
  12. You supply any false, inaccurate or misleading information to Vodafone; or
  13. You are adjudicated bankrupt, become insolvent or make any composition or arrangement with or assignment for the benefit of creditors;
  14. any meeting of Your creditors is called pursuant to Section 266, Companies Act, 1963 or if You enter any liquidation or have a receiver of Your assets or a provisional liquidator appointed or should a petition for winding up be presented or advertised or a petition for the appointment of an examiner be presented.
  15. Where a notice of termination of this agreement is issued by either party hereto, all Charges will continue to accrue and be payable until the date of termination. Vodafone may issue You with an invoice subsequent to termination in the event that Charges become known to Vodafone after disconnection (e.g. roaming charges submitted to Vodafone after Vodafone’s “final” invoice has issued to You).
  16. Upon suspension or termination of this agreement, Vodafone shall disconnect all connections to the Vodafone Network. Upon the suspension or termination of a particular User’s subscription, Vodafone shall disconnect that particular connection only from the Vodafone Network.
  17. Where Vodafone exercises any of its powers under Clauses 65 to 71 (inclusive) such exercise shall not prejudice or affect the exercise of any other right or remedy which may be available to Vodafone.

Reviews of Usage – Corporate Customers

  1. Corporate/Business Rates for some Products set are calculated by reference to Your number of connections to the Vodafone Network and Your usage (either estimated or actual) of the Product. For such Products Vodafone and You shall review number of connections and the usage on a quarterly basis. You agree that if the number of connections or Your usage increases or decreases over any quarter period the Rates shall be revised in accordance with Vodafone’s tariff plans.

Confidentiality

  1. Each party shall at all times during the term of this agreement and after its termination keep all information received by it from the other party (the “Disclosing Party”) which is by its nature confidential or secret (“Confidential Information”) in a safe and secure place and shall not use that Confidential Information for any purpose other than the purpose for which it was disclosed to that party (“the Receiving Party) and shall not disclose such Confidential Information of the Disclosing Party to any third party otherwise than in accordance with this clause or with the prior written consent of the Disclosing Party. For the avoidance of doubt and without limitation the Rates shall be treated as Confidential Information. Subject to the foregoing, the Receiving Party may disclose Confidential Information in the following cases:
  2. where it is lawfully requested by any Governmental or regulatory authority or any other person entitled by law to have access to it, provided that the Disclosing Party shall be informed of such disclosure before it is made and afforded a reasonable opportunity to seek relief therefrom;
  3. or where such information is at the date here of or hereafter becomes public knowledge through no fault or breach of this agreement by the Receiving Party.
  4. Nothing in this agreement shall prohibit or limit the right of Vodafone to share such Confidential Information with its parent company Vodafone Group Plc and other Vodafone group companies.

Exclusion of Liability

  1. Insofar as it is permissible by law, Vodafone shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:
  2. any failure, interruption, delay, suspension or restriction in providing the Selected Products to You which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labour disputes or any other cause whatsoever which is beyond the reasonable control of Vodafone;
  3. any unlawful or unauthorised use of or access to the Vodafone Network, Selected Products, Licensed Materials or Equipment by You or third parties;
  4. any claim arising out of any act or omission by You or Your Users, employees, servants or agents;
  5. any valid suspension of the Selected Products or termination of this agreement;
  6. any loss, theft or malfunction of any SIM Card or Equipment;
  7. any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of calls being dropped or 3G or GPRS connections being lost for any reason;
  8. any claim arising out of or resulting from the quality of fitness for the purpose of, compliance with description of, or compliance with sample of any goods supplied to a Customer unless You “deal as a consumer” within the meaning of the Sale of Goods and Supply of Services Act, 1980.
  9. Vodafone will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill.
  10. Nothing herein shall have the effect of excluding or limiting the liability of Vodafone for death or personal injury resulting solely from its act or omission. Otherwise any liability of Vodafone for any claim or series of related claims arising in any one year to You pursuant to this agreement shall not exceed the greater of the total Charges paid by You per annum or €1,500.00.
  11. Vodafone shall exercise such reasonable skill and care in the provision of the Selected Product(s) as may be expected of a reasonably competent mobile telecommunications operator. Except as expressly provided in the agreement, all conditions, terms, warranties and representations whether express or implied by law in relation to the provision of the Selected Products are excluded to the fullest extent permitted by the applicable law.

Your Information

  1. Your information, including traffic data (data relating to the conveyance of calls and the billing of such calls, including data relating to the routing, duration or time of calls, the location of equipment making or receiving calls, the network on which calls originate or terminate and the time of the beginning or end, or the duration of the connection to that telecommunications network) may be processed by Vodafone for its own business purposes. By entering into this Contract, You explicitly consent to the use of this information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care. Personal information will be retained for a reasonable period of time in a secure environment in accordance with Vodafone’s privacy policies. Please note that calls to Vodafone customer care may be recorded for training and quality control purposes. Vodafone will find it necessary to disclose certain customer information to other licensed telecommunications operators and Vodafone's agents for the purposes providing its services and also to third parties (including credit bureaux and other telecommunications operators) for the purpose of credit referencing, fraud prevention, debt collection and insurance claims processing. Personal data is not otherwise disclosed to third parties, save where required or permitted by law. Vodafone or Vodafone agents may from time to time contact You by post, telephone, e-mail or text message regarding details of specific promotions or information on various Vodafone products or services. You hereby explicitly consent to such contact. If You do not wish to receive details of such promotions, You should contact Vodafone customer care.

Miscellaneous Provisions

  1. This Agreement shall not be deemed to create any partnership, joint venture, agency or contract of employment between the parties. Neither party shall commit or endeavour or purport to commit the other to any legally binding obligation or agreement or hold itself out as being able so to commit the other without the specific consent in writing the other.
  2. You shall not without the prior consent of Vodafone employ sub-agents or sub-contractors to perform all or part of Your obligations hereunder. In the event that such consent is obtained, every act or omission of the sub-agent or sub-contractor shall for the purposes of this agreement be deemed to be an act or omission of Yours.
  3. Any notice of termination to be given shall be in writing and delivered or sent by ordinary post or by facsimile transmission to the addresses given in the Order From or any agreed facsimile number or such other address or number as may have been subsequently notified and any such notice shall be deemed to have been served (if delivered) at the time of delivery, (if sent by post) upon the expiration of 48 hours after posting and (if sent by facsimile) upon the expiration of 12 hours after dispatch.
  4. If any provision of this agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement which shall remain in full force and effect.
  5. If either party is affected by Force Majeure, it shall notify the other party of the nature and extent thereof as soon, as is reasonably practicable. Neither party shall be deemed to be in breach of this Agreement or otherwise be liable to the other by reason of any delay in performance or non-performance of any of its obligations hereunder to the extent that such delay or non-performance is due to any event of Force Majeure of which it has notified the other party. If the Force Majeure in question prevails for a continuous period in excess of one (1) month the parties shall enter into bona fide discussions with a view to alleviating its effects or to agreeing upon such alternative arrangements as may be fair and reasonable.
  6. No failure or delay of Vodafone to exercise any power given to it hereunder or to insist upon Your strict compliance with any obligation or condition of this agreement and no custom or practice of the parties at variance with the terms of this agreement shall constitute a waiver of any of Vodafone’s rights hereunder.
  7. This agreement constitutes the entire agreement between the parties in respect of the subject matter hereof and it supersedes and replaces any prior written or oral agreement, representation or understandings between them relating to such subject matter. The parties confirm that they have not entered into this agreement on the basis of any representation that is not expressly incorporated into this agreement. Vodafone reserves the right at any time without liability and without compensation to alter or replace a mobile phone number (MSISDN) allocated to a SIM Card or any other name, code, email address or number whatsoever associated with a Selected Products.
  8. Vodafone shall issue You with and license You to use a Vodafone SIM Card with certain Selected Products on the condition that the Vodafone SIM Card shall remain the property of Vodafone and shall be returned to Vodafone upon request. Vodafone may charge You for the cost of checking, repairing or replacing any SIM Card.
  9. If You choose to port the MSISDN assigned to You to another mobile network, this will serve as termination of Your contract(s) for the Selected Products (and will be subject to all clauses that come into effect on termination). Porting is subject to terms ands conditions and You are strongly advised to read these prior to porting. You are expressly advised that on termination/porting the network that You port to may not be in a position to offer or support the Selected Products and the Selected Products may no longer be available to You. You are expressly advised that requests to port off the Vodafone Network may be declined by Vodafone in the event that Your account is in arrears.
  10. Unless otherwise expressly provided herein, no amendment may be made to this Agreement without the agreement of both parties which agreement shall be recorded in writing and appended to this agreement.
  11. This Agreement shall be governed by and construed in accordance with the laws of Ireland and the parties hereto shall submit to the exclusive jurisdiction of the Irish Courts.
  12. This Agreement may be executed in any number of counterparts which together shall constitute one agreement. 
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Business Passport

Vodafone Business Passport - Terms and Conditions

  1. The tariff tables are designed as a guide for you to calculate your roaming charges. All Prices are displayed in Euro per minute but may change without notice
  2. All Vodafone calls will be subject to a call connection fee of 79c inc VAT. However, for Business Passport customers travelling to UK and Northern Ireland no call connection fee will apply.
  3. A minimum call charge of 1 minute applies. After 1 minute, calls are charged at 30 second increments. Call rounding may vary.
  4. It is Vodafone's policy not to charge Customers for diverted voicemail calls received by Customers while roaming internationally. However, there may be rare occasions where, due to circumstances beyond Vodafone's control, this technically will not happen and Customers will be charged for diverted voicemail. In such circumstances, upon receipt of a request from a Customer, Vodafone will reimburse the entire amount charged for such diverted voicemail calls.
  5. These rates apply only to voice calls made and received while roaming in Vodafone Passport countries.  Calls to 171 Voicemail and 1907 Customer Care will only be charged the call connection fee.
  6. Vodafone Passport does not apply to SMS messages, data transfer, calls to premium rate numbers and excludes special offers.
  7. Vodafone Business Passport is only available to customers on Wireless Office & Wireless Office Share price plans
  8. International calls made while roaming e.g. making a call on VF Spain network which terminates in France, will default to the standard Vodafone World rates.
  9. Vodafone Business Passport will only be available when roaming in the following selected countries: UK (excluding Channel Islands), Guernsey, Isle of Man, Jersey, Spain, Greece, Netherlands, Italy, Portugal, Germany, Malta, Sweden, Hungary, Albania, Australia, New Zealand, Japan, Switzerland, Belgium, France, Czech Republic, Romania, Lithuania, Estonia, Slovakia, Slovenia, Finland, Norway, Cyprus, Croatia, Bulgaria, Austria, Luxembourg, Denmark, Turkey, Latvia, Poland and Iceland.
  10. Any bundle minutes included in the eligible Wireless Office plans cannot be used whilst roaming. Whilst customers on the eligible Wireless Office plans making a call back to Ireland will receive their normal out of bundle domestic rates as split by peak/off-peak and on-net/off-net where applicable. This does not apply to customers on unlimited or bespoke tariffs as these tariffs will have a different specified rate per minute for calls made while roaming.
  11. Charges for premium rate and satellite calls will be exempt from Business Passport. Charges for these calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and may include minimum charges. A network-handling fee will be applied to these calls.
  12. Vodafone cannot guarantee access to or coverage within any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country.
  13. For excessive or unreasonable usage of Business Passport, Vodafone refers the customer to the Fair Usage Policy on the website.
  14. Vodafone may vary or change the Terms and Conditions of the Contract for any commercial, technical or operational reason and any material changes shall be notified to the Customer in advance.
  15. These terms and conditions are in addition to the general terms and conditions of the Vodafone service. Please see our website for details.
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I signed up for my broadband plan after 31st January 2023. What can I expect?

You will see an increase in your monthly price plan charge each April, based on the annual Consumer Price Index (“CPI”) plus 3%. We use the CPI figure published by the Central Statistics Office in January and apply the change in April each year, in line with your terms and conditions. In the event that the CPI rate is negative,
then no CPI amount is applicable but the additional 3% will still apply.
 
The 3% charge is to reflect ongoing investments we make in our mobile and fixed networks, products, and services.
If you signed up to your current fixed services contract before 31st January 2023, and you have not since re-contracted, this price adjustment does not apply to you.
 
Important note: the annual price adjustment will always be calculated based on the full undiscounted price plan cost (excluding any discounts e.g., promo, introductory or re-contracting discounts)
 
Price Adjustment Examples: Please see below examples of how a 5.5% adjustment would apply to your price plan. Note, this assumes the annual CPI Increase from the CSO is 2.5% + 3% and so a total increase is 5.5%.
  • A customer who has a €35 (€60 thereafter) a month Vodafone Home Broadband Only price plan would see their price plan increase by €3.30 a month from their April 2023 bill;    
  • A customer who has a €45 (€70 thereafter) a month Vodafone Home Broadband & Talk price plan would see their price plan increase by €4.13 a month from their April 2023 bill.    
  • A customer who has a €55 (€80 thereafter) a month Vodafone Home Broadband and TV price plan, with the €10 a month GigaHome addon would see their price plan increase by €4.95 a month from their April 2023 bill. Note, the price adjustment is only applied to the Broadband & TV price plan. GigaHome is a connectivity add-on and the
    price adjustment does not apply to connectivity add-ons.
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