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Take control with My Vodafone
Download the My Vodafone App. The easiest way to top up, customise your plan and add ons.
Frequently asked questions
I just topped up - why do I have no credit?Â
I just topped up - why do I have no credit?Â
Your pay as you go plan will be activated every time you top up by your top up amount or more in one transaction. €20 / €30 will be used to activate your pay as you go plan allowance depending on your chosen plan. As a result, your balance will appear as €0.00 on your account but you will have activated your chosen top up offer.
For Example, on Extra Unlimited when you top up by €30 or more in one transaction, the €30 is used to activate your allowance of unlimited calls, text and data and 100 international minutes.
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I'm having issues topping up
I'm having issues topping up
Bank top up
A bank top up can take up to 5 minutes to be added to your pay as you go balance. If you don't see the credit being added after this period, please connect with our live chat team by clicking the Chat button on this screen.
Vouchers
If you are having issues with your top up voucher, ensure you have entered the 13-digit number correctly. If you are still having issues, then you should request a new code from a retail store or customer care agent. If you are still having issues, please connect with our live chat team by clicking the Chat button on this screen.
Auto top up
For information on how to set this up, see our auto top up information page.
If you’re having any further problems with topping up through auto top up, please connect with our live chat team by clicking the Chat button on this screen.
Credit / debit card
When topping up with you credit / debit card you may see a slight delay in this being added to your account. If you don’t see the credit added within 5 minutes please connect with our live chat team by clicking the Chat button on this screen.
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My Vodafone
The quickest and easiest way to top up is through the My Vodafone app or on vodafone.ie. Here you can top up, check your balance and much more including getting exclusive offers with Fantastic Freebies.
Auto top up
Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information on see our auto top up FAQs below.
Free call or text
You can top up by speaking to one of our agents on 1741 and selecting option 2. While on the call, you can also opt to save your card details so that you can top up by SMS in the future.
If you have set up top up via SMS, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234 to top up by €30)
Banking
You can also top up online or at any ATM with the following banks:
- aib.ie
- bankofireland.com
- ptsb.ie
In store
You can purchase a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone store.
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Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days.
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