My Vodafone at Home

We make it a critical priority to make your details secure.

We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted.

To manage your account, view & pay your bills, check your add-ons and lots of other helpful features, please make sure to register for My Vodafone at Home.

You will need your Customer Account Number, Email Address and Mobile/Landline/CRN number to register.

The CRN can be found on your Service Activation letter. 

Printing your bills is easy! Just follow the steps below.

• Login to your My Vodafone at Home online account.
• Your latest bill will be at the top of the page
• Simply click on the 'View' link to see a PDF version of your bill
• You can also download your bill in Excel and CSV formats.

The online PDF version of your bill is the exact same as the paper bill delivered in the post. You can view your last 12 months of bills from your online account

To check your usage since your last bill:

• Login to your My Vodafone at Home online account.
• Scroll down the page to view your usage since your last bill was issued.
• You will be able to see the number dialled and the duration of each call.

Changing your email address online is simple, just follow the steps below.

• Login to your My Vodafone at Home online account.
• In the 'Your Account Details' section click on the 'Change details' button.
• Update your contact and billing email addresses as required.
• Click on the 'Save' button to make the change.

You can also update your mobile and work contact phone numbers and your online account password from this page.

In addition, at the bottom of the page you can make changes to the various ways you would like to stay in contact with Vodafone regarding marketing, service and billing information updates.

If you can't remember the email address you used to register for your Vodafone online self-care acccount then you'll need to give us a call on freephone 1907.

If you can recall your email address but you've forgotten the password to your account then you can reset it using this link. You'll need your customer account number which you can find in the top right corner of your bill.

Checking your balance online is quick and convenient. To do so, simply login to your My Vodafone at Home online account, your current balance will be shown in the top left corner of the screen.

Please note that any recent payments you may have made can take up to 5 working days to be reflected on your account balance.