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Gigabit broadband on Vodafone IE

Gigabit Broadband

Gigabit Broadband

How do get Gigabit broadband?

To enquire about Vodafone Gigabit broadband, please visit our Gigabit Broadband page to find out the benefits of this amazing service and request a call from one of our agents.

How long does it take to set up Gigabit broadband?

Once we can confirm your address is eligible for Gigabit Broadband, we will schedule a time that will suit you for an engineer to call to your home to install the service, this can sometimes be a two-step process. The engineer will connect your modem and support the setup of up to two devices in your home to ensure the service is working properly so you can start to enjoy your Gigabit Broadband straight away!

The following devices will be supported:

  • Tablets
  • Smartphones
  • Laptops / desktops

Other devices such as game consoles, Smart TVs will be supported on a “reasonable endeavors” basis 

Will an engineer call to my house to install the modem if I get Gigabit Broadband?

Yes an engineer will visit your home to deliver the connection directly to your home. This means you’ll get your own fibre connection directly into your home or business so you won’t have to share one with the rest of your area.

What times are available for Fibre installation appointments?

Appointments are available from Monday to Friday. You can choose from one of two slots: either 8am- 1.00pm or 1.00pm - 6pm. You will receive confirmation of this date and time via email and SMS after you sign up.

What if I need to reschedule my installation appointment for Gigabit Broadband?

If you are an existing Vodafone customer , please login to your My Vodafone at Home account, which requires your Customer Number and email address to reschedule your appointment.

Your Customer Number can be found on your welcome letter/email. If you cannot locate this, then please call our Customer Care team on 1907 to reschedule.  Please call before 4pm  on the day before your appointment in order to successfully re-schedule.

If your appointment is on a Monday, please call before 4pm the previous Friday.

Why can’t I use my monitored alarm with Gigabit Broadband?

Monitored alarms run over a landline telephone service (PSTN). Gigabit Broadband does not support this service as it does not use a standard landline. If you wish to continue using a monitored alarm system, please contact our Customer Care Team on 1907 to discuss what Vodafone bundle is best for you. 

Will I get a new landline number when I switch to Vodafone Gigabit Broadband?

Unless you have moved to a new area code, you can keep your old landline number. 

Do I need a new modem with Vodafone Gigabit Broadband?

Yes, only the modem supplied as part of your order will work on the Vodafone Gigabit Broadband service. Any older Vodafone modem supplied for a standard broadband service will not work on Gigabit broadband. If you are upgrading from standard broadband (with Vodafone or any other provider) to Gigabit broadband then you will need a new modem. With all packages the modem and installation fee are free of charge.

I heard Gigabit Broadband is fast but how does it work?

Gigabit Broadband is a brand new broadband delivery technology. It is the first of its kind in Ireland. The service is delivered by a brand new 100% fibre optic network and powered by light delivering speeds up to 1000Mbps.

The fibre optic network provides a far superior service without the challenges of older copper services. This means a more reliable broadband service that the whole household can use without any worries of congestion on multiple devices simultaneously.

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