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Gigabox Modem

Vodafone Gigabox modem troubleshooting

Below you will fnd information on common problems that may be encountered while using this device and some possible solutions to them. 

You can download a PDF of the Vodafone Gigabox modem Simple Setup Guide.

You can also download the full Vodafone Gigabox modem user's guide for further information.

The device cannot find the WAP (Wireless Access Point)

Try the following methods:

  • Check if you have enabled the Wi-Fi schedule in the Wi-Fi GUI.
  •  Check if the Broadcast SSID is enabled.
  • Check the Wi-Fi channel, or change it to another channel.
  • Check if the Wi-Fi driver has been installed correctly in the PC.
  • Locate the WAP, PC or notebook to a better place.
  • Check if the wireless MAC filter has been enabled or not.

The Internet connection cannot be established

Try the following methods:

  • Check if the PC gets the correct IP address.
  • Ping the IP to see if it is working.
  • Check the DNS server is working properly or not. Try to ping a domain, such as “” and an IP address e.g.: “”.
  • Check the WAN status. The Internet LED should be ON, and route should be installed properly.

Does Vodafone have any support videos?

Yes, we do!

You can find some support videos on our Vodafone Support channel.

Please note: standard connection charges will apply when viewing these videos. 

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