My internet isn't working
If you’re having an issue with your broadband service, then try our interactive Device Guides.
Alternatively, have a look at the troubleshooting below.
The power lights are off
If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.
Reset your modem
If you are having difficulty connecting to the Internet or if you changed the modem's password and have since forgotten it then you can restore your Vodafone broadband modem to its default settings (which can be found on the sticker at the back of the modem):
- Ensure the modem is powered on
- Using a paperclip, press and hold the Reset button (on lower back panel) for 10 seconds or until the power light goes red
The LAN lights won’t come on
Please check the Ethernet (yellow) cable connected to the LAN port on the modem is not damaged - if it’s okay, try the cable in a different LAN port on the back of the modem
The Link/WAN light won't turn on
Check that the DSL port is connected to the left-hand side of the telephone socket using a standard telephone cable. Make sure the cable is not damaged and if you’re using a filter, try a different one.
For more, visit the guides on our Community Forum.
I received a high bill - why?
Let’s start by explaining the charges on your bill.
Service charges - cover the monthly fees for your price plans and any Add Ons you buy. These will be charged for a month in advance.
Usage charges - are the total of all the calls that you made in the previous month.
Inclusive calls - are the calls that are included in your monthly price plan.
Pro-rata or Part month charges - where your service went live in the middle of a bill cycle and the previous part month charge will be included in the following full months bill.
The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Usage Charges section to see did you make any calls outside of your plan.
For more help on this, visit our Understanding your bill section.
How do I reschedule my engineer appointment?
You can reschedule your appointment online through My Vodafone Home. You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register.
Our Virtual Assistant Tobi can also help you change your appointment.
I’m experiencing slow speeds on WiFi - what can I do?
If you are experiencing slow speeds it’s crucial to distinguish whether your connection is slow or whether your WiFI environment is causing the speed issues. To do this, follow the steps below:
- Bring your laptop beside your modem
- Connect your yellow ethernet cable to your modem and your laptop
- Go to speedtest.net and run a speed test
If after this, your speeds have increased, this means there is something within your environment causing the speeds to slow down on WiFi. Have a look at this thread on our Community Forum for tips on how to fix this.
If your speeds are still slow, then it’s an issue with your connection and you’ll need to go to our Support page to contact us.
I’m moving house, can I bring my broadband and landline with me?
Yes, no problem. Our dedicated Home Move team can sort all this out for you. Just send them an email at firstname.lastname@example.org.
Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;
- If you don’t have access to the property then this will cause a delay in getting your service installed.
- Previous occupiers haven’t disconnected their service.
- Moving into a new estate that requires a new line.
If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.
For more, see the rest of our Home Move FAQs.
How do I pay my home phone & broadband bill?
The quickest and easiest way to make a payment is to set up a Direct Debit:
It's quick and painless to set up Direct Debit via My Vodafone Home. To set-up a Direct Debit online please login and complete the DD mandate form. You can also set up a recurring payment on your debit or credit card if you so wish.
Alternatively, you can make one-off payments (€5 or more) with your Credit or Debit card here
If you have never accessed My Vodafone Home you can quickly register here.
Other payment options:
By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:
- Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then
- Select 1 for ‘Making a Payment, Subscribed Services or any Open Line Faults’ then
- Select 2 for ‘Make a Payment’
Post Office - Pay your bill by cash, debit card or cheque / postal order / bank draft (credit card not accepted). Retain your receipt for future reference.
PostPoint - You can pay your bill in any retail outlet where the PostPoint Logo is displayed. Retain your receipt for future reference.
Electronic Fund Transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:
Swift Code: AIBKIE2D,
Please ensure you use your ten digit Vodafone customer number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee please contact your bank who can advise further.
Banking Services - If you're with AIB you can set-up Internet banking and pay your Vodafone bill using 'Transfers & Payments'.
By Post - Send a cheque / postal order / bank draft made payable to Vodafone Ltd. with your customer number on the back to Vodafone, PO Box 42, Clonakilty, Co. Cork.
Bank giro credit transfer - Complete the bank giro credit transfer form at the bottom of your Vodafone Account Statement and present it, along with the amount to be paid off your bill at any Bank / Building Society.
Note: when checking your online balance for receipt of payment, it can take up to 5 working days for payment to clear. Direct Debit customers will see the date of payment printed on your Vodafone bill.