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Vodafone

Paying your bill

How can I pay my Vodafone at Home bill?

The quickest and easiest way to make a payment is Online:

It's quick and painless to set up Direct Debit via My Vodafone At Home. To set-up a Direct Debit online please login and complete the DD mandate form. You can also set up a recurring payment on your debit or credit card if you so wish.

Alternatively, you can make one-off payments (€5 or more) with your Credit or Debit card here

If you have never accessed My Vodafone At Home you can quickly register here.

Other payment options:

By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

  1. Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then
  2. Select 1 for ‘Making a Payment, Subscribed Services or any Open Line Faults’ then
  3. Select 2 for ‘Make a Payment’

Post Office - Pay your bill by cash, debit card or cheque / postal order / bank draft (credit card not accepted). Retain your receipt for future reference.

An Post mybills.ie – Pay your bill via debit card online at www.mybills.ie

PostPoint - You can pay your bill in any retail outlet where the PostPoint Logo is displayed. Retain your receipt for future reference.

Electronic Fund Transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: AIBKIE2D,

IBAN: IE11AIBK93338451281721.

Please ensure you use your ten digit Vodafone customer number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee please contact your bank who can advise further.

Banking Services - If you're with AIB you can set-up Internet banking and pay your Vodafone bill using 'Transfers & Payments'. 

By Post - Send a cheque / postal order / bank draft made payable to Vodafone Ltd. with your customer number on the back to Vodafone, PO Box 42, Clonakilty, Co. Cork.

Bank giro credit transfer - Complete the bank giro credit transfer form at the bottom of your Vodafone Account Statement and present it, along with the amount to be paid off your bill at any Bank / Building Society.

Note: when checking your online balance for receipt of payment, it can take up to 5 working days for payment to clear. Direct Debit customers will see the date of payment printed on your Vodafone bill.

Can I change my direct debit details?

You can change your payment details online via My Vodafone At Home.

How do I set up direct debit payments?

Setting up your direct debit is now easier than ever – just a few clicks and your done.

There are 2 quick and easy ways you can set up payment by direct debit.

  1. Log into My Vodafone At Home, select ‘Manage my Bill’, then select and enter in your International Bank Account Number (IBAN) and Bank Identifier Code (BIC).
  2. Call us on 1907, making sure you have your International Bank Account Number (IBAN) and Bank Identifier Code (BIC) to hand.

I'm having trouble paying my bill online

If you are having problems making a payment online you can call our automated phone service on 1907 to pay by Credit or Debit Card. When you dial please follow these steps:

  1. Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then
  2. Select 1 for ‘Making a Payment, Subscribed Service or Open Line Faults’ then
  3. Select 2 for Make a payment

How do I know when my payment is received?

The easiest way to check if your payment has been applied to your account is online:

Log into your My Vodafone At Home and you can see your current account balance on the top left hand corner of the screen. If you pay by Direct Debit you can see what date your payment will be collected on your bill. If you have never accessed My Vodafone At Home you can quickly register here.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service.

  1. Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then
  2. Select 1 for ‘Making a Payment, Subscribed Service or Open Line Faults’ then
  3. Select 1 to hear your account balance

Can I change my payment due date?

No, unfortunately it's not possible. Your Vodafone at Home payment due date forms part of your contract and cannot be changed.

Manage your account

How long does a fixed services cancellation take?

The cancellation period varies depending on the service you are cancelling.

But the longest it will take is 30 days.

I can’t remember my My Vodafone at Home password

No problem! You can reset your Vodafone At Home password anytime!

All you have to do is go to the Forgot Your Password section, enter your email address and landline number then click 'Continue'. You'll receive an email with instructions on how to change your online password.

I am moving. Can I take my telephone number with me?

It depends on the area you are moving to.

Your telephone number is allocated to a defined geographic area called a Minimum Numbering Area (MNA). Your MNA is part of a wider STD (Subscriber Trunk Dialling) area which has a defined dialling code.

For example the STD code for Dublin is 01 and there are 3 MNAs within the 01 Dublin area.

If you are moving from one address within your current MNA to another address within the MNA, then it should be possible to move your number, although there may be some exceptions to this for technical reasons.

If, however, you are moving from Dublin to Cork, then you will be moving from the 01 area (Dublin) to the 021 area (Cork), it will therefore not be possible to move your number to a different STD dialling code area.

Please contact us at least 28 days before you want the change to happen.

How do I add a name to my account?

To add additional name(s) to an account please complete section 1 and 2 in the linked form below. The existing terms and conditions will apply to additional name(s) added to the account along with the existing customer name.

Download the Vodafone At Home change application form and complete relevant sections in full.

Send the completed form to the following address:

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

How do I change the name or transfer ownership of a landline?

What is change of name?

Change of name will change the name on an existing landline/broadband account. Billing will remain unchanged and the new name on the account will be liable for all outstanding monies due on the account. Change of name is permitted in the following circumstances:

  • Maiden/family name change
  • Transfer to spouse or close family member (son/daughter)
  • Shared tenancy
  • Death of account holder

Download the Vodafone At Home change application form and complete relevant sections in full. Send it along with any required documents to the address below.

What is adding of name?

Adding of name will add a name onto an existing landline/broadband account. The existing terms and conditions will now apply to additional names added to the account along with the existing customer name.

Download the Vodafone At Home change application form and complete relevant sections in full. Send it along with any required documents to the address below.

What is transfer of ownership?

Transfer of ownership will move all services from your Vodafone account to a new customer account on a particular day. Billing for services will cease on the existing account and commence on the newly created account. The new customer will be entering a new contract with Vodafone & this will be decided by the product chosen. Transfer of ownership is permitted in the following circumstances:

  • New tenant in premises
  • Move from teleworker account

Download BOTH the transfer of ownership form and new application form and complete BOTH in full. Send it along with any required documents to the below address.

Fixed Services Operations,
Vodafone Ireland,
Mountainview,
Leopardstown, 
Dublin 18.

Once the fully completed forms have been received by Vodafone the order will be processed. The new account holder will receive the standard provisioning communications. The transfer of services will be completed within 3 days of receipt of the forms into Order Operations.

What kind of contract do I sign for Vodafone At Home?

When you agree to sign up to Vodafone at Home, a minimum contract period applies (also known as a minimum term). For most Vodafone at Home Voice and Broadband bundles the minimum contract period is 18 months unless otherwise stated.

If you decide to stop receiving a service within this minimum contract period, you'll normally have to pay an early termination charge.

What if I cancel landline or broadband while in contract?

If you cancel your Vodafone landline or broadband service before the end the minimum contract period, you will be required to pay the outstanding balance on your contract (ie your monthly commitment multiplied by the number of months remaining).

What is my UAN number?

Your UAN number is an 8-digit number that telecoms providers use to identify phone lines.

If you’re a Vodafone At Home customer then this number should be available on your latest bill. Login to My Vodafone At Home to download your latest bill. 

What is my landline number?

Your Vodafone landline number can be located in the following places:

  • On the front page of your Vodafone at Home bill.
  • Log into your My Vodafone at Home online account and click on the My Details link.
  • Using your landline handset dial 199000, an automated message will announce your landline number.

Your Vodafone landline number can be located in the following places:On the front page of your Vodafone at Home bill.Log into your My Vodafone at Home online account and click on the My Details link. Using your landline handset dial 199000, an automated message will announce your landline number.

Understanding your bill

I have my bill but I don't understand it

We've put together this handy guide to your bill – we hope you find it useful.

Why did I receive another bill from my previous operator?

It should be your final bill. Once your phone line and services have moved to Vodafone, you will receive your final bill from your previous provider that includes charges up to the date that your line was transferred. 

At Vodafone we consolidate your call charges, line rental, broadband and other services on to one single bill.

Plus, we will automatically transfer over all of your call management, forwarding, voice mail and other services from your previous provider.

What are other operator charges on my bill?

Other Operator charges are services that you had in place with your previous provider and are automatically transferred over when you join Vodafone.

These charges include services such as:

  • Eircom.net dial-up internet packages
  • Voicemail
  • Call barring
  • Equipment rental etc.

They are charged on to you at exactly the same price as charged before you joined Vodafone.

I am being charged for services I didn't request

When you switch to Vodafone, we automatically transfer all of your existing call management, forwarding, voice mail and other services from your previous provider.

You can decide whether you want to keep these services or have them cancelled.

Basic phone charge

This is a charge that has been passed onto us from Eircom as you are renting a phone from them. On your Eircom bill this charge would have appeared as equipment rental.

We can take this charge off your bill and would advise you to purchase your own phone, as it's expensive to rent one in the long run.

Call answering

You may not have explicitly paid for this service before if it was included with your phone package. Since we transfer over all your existing services, this would be included on your Vodafone bill at the standard charge. Learn more about Vodafone At Home charges.

Call barring

If Eircom call barring was automatically transferred over to your Vodafone account, then you are charged for this each month. We can remove this Eircom service for you and apply Vodafone call barring, which is free of charge. Learn more about Vodafone At Home charges.

Why is my first month’s bill larger than my stated monthly charge?

If your first bill is higher than expected this is because you have been billed part-month rental charges and one month in advance. This will only be applied to your first bill.

Below is a summary of the charges that appear on your bill.

Part-month charges – these are simply rental charges for your Vodafone at Home services. They are charged from the date it went live, to the end of that month. If you have ordered a home phone and broadband package, the home phone service goes live first and you will only be charged for this service until your broadband service goes live.

Recurring items – this is the total amount due for your rental package for the billing period. It is charged monthly in advance.

Usage charges – this is the total amount due for calls made in the billing period.

How can I start viewing my landline or broadband bills online?

If you've got a Vodafone at Home landline or broadband plan, you can register to view all your account activity online on My Vodafone At Home.

You can:

  • See how much data or minutes you’ve used
  • View your bills
  • Track your orders
  • Change your services

How to register

Make sure you have the following....

  • A valid email address
  • Your Vodafone account number (you’ll find this on your Vodafone at Home bill)
  • Your landline number

How can I pay my Vodafone at Home bill?

You can pay your bill using: 

  • Credit card
  • Debit card
  • Or by direct debit

Log into My Vodafone at Home to pay your bill online.

Where can I get a copy of my last Vodafone bill?

Login to your Vodafone At Home account to view your phone and broadband bills. Up to your last 12 months of bills are available to view, download and print online.

When do I need to pay my bill?

You'll be charged for your Vodafone at Home service(s) at the same time each month. The date by which you have to pay is shown on each bill. If you have an automatic payment set up, like Direct Debit, you don't need to worry about when to pay as it will be automatically debited from your account 14 days after the due date.

If you have registered for online billing, we will send you an email to let you know your most recent Vodafone at Home bill is available to view online. That's why it's important that we have the correct email address for you. Please let us know if you change your email address by visiting your My Vodafone at Home online account and updating your profile.

Online billing & self-care

Are all my personal details secure?

We make it a critical priority to make your details secure.

We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted.

How do I set up an online self-care account?

All you need is your Vodafone at Home customer account number, your landline (or CRN number) and your email address.

You can find your customer account number in your Vodafone at Home welcome letter or on the front page of your bill. If you don't know your phone number then lift your handset and dial 199000, the automated message will announce your phone number.

To get started click here and register your details!

How do I get a printed copy of my bill?

Printing your bills is easy! Just follow the steps below.

  • Login to your My Vodafone at Home online account.
  • Your latest bill will be at the top of the page
  • Simply click on the 'View' link to see a PDF version of your bill
  • You can also download your bill in Excel and CSV formats.

The online PDF version of your bill is the exact same as the paper bill delivered in the post. You can view your last 12 months of bills from your online account

Can I check my broadand and calls usage since my last bill?

To check your usage since your last bill:

  • Login to your My Vodafone at Home online account.
  • Scroll down the page to view your usage since your last bill was issued.
  • You will be able to see the number dialled and the duration of each call.

How do I change the email address my bill notifications are sent to?

Changing your email address online is simple, just follow the steps below.

  • Login to your My Vodafone at Home online account.
  • In the 'Your Account Details' section click on the 'Change details' button.
  • Update your contact and billing email addresses as required.
  • Click on the 'Save' button to make the change.

You can also update your mobile and work contact phone numbers and your online account password from this page.

In addition, at the bottom of the page you can make changes to the various ways you would like to stay in contact with Vodafone regarding marketing, service and billing information updates.

How can I retreive the email address I registered with?

If you can't remember the email address you used to register for your Vodafone online self-care acccount then you'll need to give us a call on freephone 1907.

If you can recall your email address but you've forgotten the password to your account then you can reset it using this link. You'll need your customer account number which you can find in the top right corner of your bill.

Where can I check my account balance?

Checking your balance online is quick and convenient. To do so, simply login to your My Vodafone at Home online account, your current balance will be shown in the top left corner of the screen.

Please note that any recent payments you may have made can take up to 5 working days to be reflected on your account balance.

Cancelling your services

How do I cancel my Vodafone Home services?

Please contact our care team on 1907 and they will assist you. Please note: if you are outside your cooling off period, your contract terms and conditions will apply and you may incur a cancellation fee.

How long does a Vodafone Home cancellation take?

The cancellation period varies depending on the service/s you are cancelling but in all cases will be complete within 30 days.

What if I cancel my Vodafone Home services while in contract?

If you cancel your Vodafone Home (TV, broadband or landline) service before the end of the minimum contract period, you will be required to pay the outstanding balance on your contract (i.e. your monthly charge multiplied by the number of months remaining). You must also return all equipment you were provided by Vodafone (e.g. the modem, Set Top Box, Multiroom and remote control).

Do I need to return my modem when I cancel Vodafone Home?

Yes – you must return all equipment you were given when you joined Vodafone Home (e.g. the modem, Set Top Box, Multiroom and remote control); if you do not,  you may incur a fee on your final bill.

Do I need to return my TV Set Top Box & Modem when I cancel Vodafone TV?

Yes – you must return all TV equipment you were given; the modem (if you have also cancelled your broadband), Set Top Box, Multiroom and remote control/s; if you do not you may incur a fee on your final bill.
 
To return your Vodafone Home TV equipment & modem please call us on 1907 and we will arrange for a courier to collect your equipment from your home or office, when convenient

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