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Vodafone

Online billing & self-care

Are all my personal details secure?

We make it a critical priority to make your details secure.

We use industry standard secure sockets layer (SSL) technology and encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted.

How do I set up an online self-care account?

All you need is your Vodafone at Home customer account number, your landline (or CRN number) and your email address.

You can find your customer account number in your Vodafone at Home welcome letter or on the front page of your bill. If you don't know your phone number then lift your handset and dial 199000, the automated message will announce your phone number.

To get started click here and register your details!

How do I get a printed copy of my bill?

Printing your bills is easy! Just follow the steps below.

  • Login to your My Vodafone at Home online account.
  • Your latest bill will be at the top of the page
  • Simply click on the 'View' link to see a PDF version of your bill
  • You can also download your bill in Excel and CSV formats.

The online PDF version of your bill is the exact same as the paper bill delivered in the post. You can view your last 12 months of bills from your online account

Can I check my broadand and calls usage since my last bill?

To check your usage since your last bill:

  • Login to your My Vodafone at Home online account.
  • Scroll down the page to view your usage since your last bill was issued.
  • You will be able to see the number dialled and the duration of each call.

How do I change the email address my bill notifications are sent to?

Changing your email address online is simple, just follow the steps below.

  • Login to your My Vodafone at Home online account.
  • In the 'Your Account Details' section click on the 'Change details' button.
  • Update your contact and billing email addresses as required.
  • Click on the 'Save' button to make the change.

You can also update your mobile and work contact phone numbers and your online account password from this page.

In addition, at the bottom of the page you can make changes to the various ways you would like to stay in contact with Vodafone regarding marketing, service and billing information updates.

How can I retreive the email address I registered with?

If you can't remember the email address you used to register for your Vodafone online self-care acccount then you'll need to give us a call on freephone 1907.

If you can recall your email address but you've forgotten the password to your account then you can reset it using this link. You'll need your customer account number which you can find in the top right corner of your bill.

Where can I check my account balance?

Checking your balance online is quick and convenient. To do so, simply login to your My Vodafone at Home online account, your current balance will be shown in the top left corner of the screen.

Please note that any recent payments you may have made can take up to 5 working days to be reflected on your account balance.

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