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Vodafone

4G

What is 4G (LTE)?

4G's or LTE is the latest generation of mobile phone network. It provides almost instantaneous web page loading, faster photo viewing on Facebook and streaming media experiences - without the wait. And if you're a business customer it means smooth video conferencing, seamless connection to the cloud, and no delays when using hosted applications.

What is the difference between 3G and 4G?

In a word: Speed. Vodafone 4G provides faster data speeds - up to ten times faster than the standard 3G speeds.

How do I know if I am browsing in 4G?

“4G” will appear by the coverage signal on your device. Also you will find a noticeable improvement in the speed of loading pages and downloading and uploading files.

How do I know my actual speed of navigation?

Download the free app SpeedTest for your device and use this to test the 4G connection

Can I switch off 4G on my handset?

Yes, you can go into settings then mobile data and select network mode

  1. Go into settings
  2. Select mobile data
  3. Select network mode, phone will default to LTE auto (LTE is 4G)
  4. Select GSM/WCDMA auto

Will I use more data when using 4G?

You’ll use more data on 4G because you’ll be able to view your favourite content faster and on the go. The available data speeds on 4G are much higher so things that you access online such as videos can be viewed in higher quality.

Find out more about data usage.

Don't worry, the Vodafone 4G plans are made with this in mind and should have enough data so you can make the most of your 4G access.

Find out more about the Vodafone 4G Network.

What is 4G+?

4G simply makes data on your phone faster, giving you a much better experience. Now Vodafone offers 4G+, the fastest speed available and up to 3 times faster than standard 4G (up to 225Mbps ).

We already provide 4G+ in over 12 counties including Dublin, Cork, Limerick, Galway, Waterford, Wexford, Kilkenny, Kerry, Kildare, Meath, Wicklow and Tipperary with more to come.

How can I check if I have 4G coverage?

Your device will switch between 3G and 4G coverage as you move around. That’s because your phone will automatically select the strongest signal for the area you’re in. To find out the coverage in a particular location Freephone 1740 (from any Vodafone mobile number) to ask our Network Crew.

HD Voice

What is HD voice?

HD Voice gives you crystal clear high definition calls without the background noise. Calls are more natural and it's easier to hear and be heard. It means you can have private conversations in public places without the need to shout to be heard. It's as if the person is actually in the room with you!

How can I get HD Voice?

HD Voice is available on all Vodafone to Vodafone calls with a HD Voice enabled phone over the 3G network. It happens automatically and it's free, so just enjoy the experience!

Network Satisfaction Guarantee

Who does the Network Satisfaction Guarantee apply to?

Network Satisfaction Guarantee applies to new Vodafone mobile customers within the first 30 days of their contract who join on or after 11th October 2016 to a 12 or 24 month mobile contract.

It does not apply to Pay as you go customers, existing Vodafone Pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, Mobile Broadband, Vodafone Home or TV customers.

Please note that if you joined Vodafone Bill Pay before 11th October 2016 you are not eligible for the Network Satisfaction Guarantee.

Our Network Crew dedicated team can assist you with any network coverage or connectivity query you may have. Freephone 1740 from any Vodafone mobile.

If I have a mobile network issue how do I apply for the Network Satisfaction Guarantee?

I bought in a retail store:

  1. Return to the same store you signed your contract in
  2. Bring the following:
    • Your purchase receipt
    • If your plan included a new phone, bring the phone with you - including all packaging, in box contents
    • If you intend to immediately switch to another provider, bring an additional spare unlocked phone.
    Important: The phone you are returning must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee.
  3. Confirm to the Vodafone store team member that you wish to avail of the Network Satisfaction Guarantee and provide us with an alternative contact number and email address
  4. Hand back your phone, packaging & in box contents and receive your full phone refund
  5. Confirm whether you wish to keep your number or have the number disconnected
    • If you are keeping your number, we’ll ask you to switch to another provider within 7 working days (if you are still on the Vodafone network at the end of that period we’ll move your number to pay as you go)
    • If you wish to have the number disconnected, you don’t need to do anything else.

I bought online:

If you connected to Vodafone through through a distance selling channel (i.e. online through www.vodafone.ie or through a telesales channel) you must call us on 1907 to confirm you wish to avail of the Network Satisfaction Guarantee and & cancel your contract.

Our Care team will organise the return of your phone, accessories and manage the processing of your Network Satisfaction Guarantee request.

I bought via my company / account manager:

For Enterprise customers who received their device via Telesales or their Account Manager they must contact Business Customer Care on 1907 OR email businesscustomercare.ie@vodafone.com to apply for the Network Satisfaction Guarantee.

How long does Network Satisfaction Guarantee last for?

Network Satisfaction Guarantee is valid for the first 30 days of connecting to Vodafone

Can I return to any store under the Network Satisfaction Guarantee?

No. If you connected to Vodafone in one of our retail stores or third party partners you must return to the exact store in order to activate the Network Satisfaction Guarantee and cancel your contract.

If you connected to Vodafone through a distance selling channel (ie online through www.vodafone.ie or through telesales) you must call us on 1907 in order to activate the Network Satisfaction Guarantee and cancel your contract.

What happens to my phone if I activate the Network Satisfaction Guarantee?

If you received a phone as part of your contract and want to exit from contract as a result of poor network coverage then you must return the phone to us when you return to inform us that you want to activate the Network Satisfaction Guarantee. The phone must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee. Before you activate the Network Satisfaction Guarantee you should remove any personal data from the phone and deactivate find my iPhone (if applicable)

Can I avail of it if I throw out the box for my phone or my receipt?

No. You must keep all packaging from the phone (including all in-box contents) plus your receipt from the time of connection in order to avail of the Network Satisfaction Guarantee.

Will any accessories I bought be refunded if I activate the Network Satisfaction Guarantee?

If you are cancelling your contract and returning a phone as part of the Network Satisfaction Guarantee you can also return phone covers and/or screen protectors purchased at the time you connected to the network. These accessories will only be accepted for return and refund when you are returning to the original point of sale in order to avail of the Network Satisfaction Guarantee.

All other accessories purchased at the time of connection to Vodafone will not be refunded under the Network Satisfaction Guarantee.

Customers who did not receive a phone as part of their bill pay contract cannot return accessories for refund under the Network Satisfaction Guarantee.

How long will it take for me to get my advance payment back?

If you were required to pay an advance payment at point of connection to Vodafone you will receive a refund (via cheque) within 4 weeks of activating the Network Guarantee, of that amount less any outstanding charges still owed to us.

What will I be billed for if I decide to leave under Network Guarantee?

If you decide to leave under Network Satisfaction Guarantee (regardless of how many days you are on the network before you avail of the Network Satisfaction Guarantee), you’ll receive your first bill covering the first 30 days of contract.

You’ll receive a second bill covering any out of plan charges you may have incurred up until the date of cancellation.

If you have given us an advance payment on signing your contract, this amount will be returned to you via cheque refund within 4 weeks of contract cancellation, less any outstanding charges.

Depending on the billing day selected for your contract, you may receive up to 3 bills and associated bill notifications as we process your contract cancellation.

If I cancel my contract, what happens to my Add ons?

All add ons (including content add ons) will be cancelled under Network Guarantee. You will be charged the monthly fee for any add ons you have purchased for the first month.

Any content which is included as part of your price plan will be deactivated upon cancellation.

If I cancel my contract, what happens to my Vodafone covered insurance policy?

When your contract is cancelled your Vodafone covered Insurance policy will also be cancelled. You will be charged for the first month – regardless of what day in the first 30 days you cancel your contract.

(Standard 14 days cooling off period applies to Vodafone covered insurance).

For all other insurance products which are not provided by Vodafone you will need to contact that service provider.

I have coverage issues but want to stay with Vodafone, what can I do?

You can call our Network Crew. Network Crew is our dedicated team who deal with all network coverage and connectivity queries. Freephone 1740 from a Vodafone mobile and 1850 99 51 33 from a landline or non-Vodafone mobile.

If I leave the Vodafone network without confirming my intention to cancel my contract what happens?

If you choose to cancel your contract without communicating this to us, you will receive a final bill and termination charges covering early exit from contract penalties. If we do not know you are leaving the network, we will not be able to waive any penalties.

I'm a business customer, does the Network Satisfaction Guarantee apply to me?

Yes new business customers can take advantage of the Network Satisfaction Guarantee. It applies to new customers on mobile bill pay plans who join on or after 11th October 2016 to a 12 or 24 month mobile contract.

It does not apply to existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, One Net Express, One Net Business, Vodafone Office and Mobile Broadband plans.

If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Satisfaction Guarantee.

Our Network Crew dedicated team can assist you with any network coverage or connectivity query you may have. Freephone 1740 from any Vodafone mobile.

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