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My credit is lower than expected - why?

If you need to know what your credit has been spent on, you should check your usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:

  1. Data charges - Check to see if you have gone over the allowance that you have in your monthly top up offer, charges for usage outside of your allowance can be found here. Also, if you are using your phone to tether, or using the hotspot function, make sure you are using the live.vodafone.com APN as this is the only one covered in your offer allowance. You can check this in your handset settings.
  2. Premium Texts – Some competitions and other services operate on a subscription basis, sending you jokes, sports results or similar content by text message on a regular basis, in exchange for credit. For details on how to unsubscribe from such services and contact information for the content provider, please visit the Comreg website, then enter the 5 digit number the text comes from.

How do I remove a network lock from my phone?

You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

Apple 3 Days
Alcatel 4 Days
Doro 7 Days
Nokia 7 Days
Huawei 7 Days
LG 7 Days
Blackberry 7 Days
Sony 7 Days
ZTE 7 Days
HTC 12 Days
Samsung 12 Days

I’m unable to browse certain sites on my phone, what can I do?

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: ‘10.163.18.69:80/XMPBLOCKED/HOLDING’). As a Pay as you go customer, you can change the content filtering settings by visiting your local Vodafone store with ID.

My Caller ID doesn’t work?

For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to ‘Basic Use’ and then ‘Making Calls’ and there is an instruction there called ‘Turn your own caller identification on or off’.

If it still doesn’t work, then contact one of our agents on our Community for help. 

How do I reset my Voicemail greeting?

To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

Cherry Points 

How can I check my Cherry Points balance?

You can either free text BAL to 50233, or you can view your points online in the Cherry Points section of My Vodafone. If you've got a smartphone just download the My Vodafone app and take your cherry points with you.

How can I swap my Vodafone Cherry Points for rewards?

Choose from lots of free rewards when you pick up points each time you top up with Cherry Points.

You can also use the My Vodafone App to get your rewards. Visit our My Vodafone App page for more.

When do Vodafone Cherry Points expire?

Cherry Points need to be redeemed on or before 28 February, two calendar years after you first earn them. For example:

  • Any points collected between January - December 2016 will need to be used by 28 Feb 2018.

Can I transfer my Cherry Points to another phone?

No, Cherry Points can only be used to redeem rewards against the mobile number on which they are applied.

If you switch from pay as you go to bill pay on the same number, your Cherry Points will be automatically carried over for you to use at a later date.

I topped up today, but can’t see the Cherry Points on my balance. When will they appear?

Your Cherry Points will be added to your account the day after you top up. 

Registration Credit

How do I register to get my free credit?

Existing customers

If you were already a Vodafone customer before you bought your new phone, simply:

  1. Update your new phone details on My Vodafone within 60 days of using your phone for the first time.
  2. Top up by €20 or more in one go and you will receive €5 extra.

New customers

  1. Put your new SIM into your phone.
  2. Register your details on My Vodafone within 60 days of using your new SIM.
  3. Top up by €20 or more in one go (top up not required for SIM only customers who keep their existing phone when they join Vodafone).

Account

I want to change my price plan.

How often can I change my price plan?

As long as you are not within your tariff lock in period, bill pay customers can change their plan once a month via this website. See the tariff lock in periods below.

  1. If you connected to a Vodafone RED tariff (other than RED 12 Month or RED 30 Day) with a handset or upgrade on or after 2nd July '14 you have a lock in period of 24 months.
  2. If you connected to a Vodafone RED tariff (other than RED 12 Month or RED 30 Day) with a handset or upgrade before 2nd July '14 you have a lock in period of 12 months.

Click here to change your Bill Pay plan 

Find out what plan is best for you

See our bill pay plans to figure out your best option based on how much:

  • you talk, text or use the internet on your phone
  • you'd like to spend each month

How long is top up credit valid?

When you top up, you can make calls for 6 months and receive calls for 8 months. After 8 months your call credit will expire.

Once you top up, all previous credit (even expired credit) becomes valid.

  • For example, if you go 9 months without topping up but have €5.00 credit left, you won't be able to make calls.
  • But if you then top up by €10.00, all €15.00 of your credit will be available for making calls over the next 6 months.

What are add ons & how do I get them?

What are add ons?

When you buy in bundles, you get better value. For example: 

  • If you buy a text message add on, you can get unlimited texts for a fixed rate.
  • If you frequently use the internet from your phone, you'll probably be better off getting a data add which will give you 5GB of data for a fixed rate.
  • If you enjoy music or sports, you can get a Spotify Premium or Sky Sports Mobile TV add on.

For information on add-on prices, have a look at our Pay as you go add-ons page.

Managing your add-ons

You can sign up for all of the add ons, or manage your existing ones, within MyVodafone.

You can also get your add ons balances within My Vodafone, or sent to your phone via text message (for example, how many texts you have left).

How do I top up my mobile phone and broadband?

My Vodafone App

The easiest and quickest way to top up is through the My Vodafone App. Our My Vodafone App page gives you all the information you need to download the app.

Quick Top Up

With Vodafone you can do a quick top up without calling into a store, simply log onto My Vodafone or call 1741 option 2 and top up directly, while you’re there you can also save your payment card details and use our other quick top up services.

Once your details are saved, you can now top up in the following ways:

  1. Automatic Top up - Schedule a top up for each week or month by calling 1741 or logging onto MyVodafone.
  2. Text - Text "TOPUP" followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234) to top up by 30euro.
  3. Online - Log onto My Vodafone to top up instantly.
  4. Free Call - 1741 option 2 to talk to a customer rep and top up.

Banking

You can also top up online or at any ATM with the following banks:

  • aib.ie
  • bankofireland.com
  • ptsb.ie

In Store

You can buy a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone Store.

Can I get my friend to top me up?

Top Me Up

With Vodafone Top Me Up, there's always someone who'll give you credit. All you need are family or friends on a Vodafone bill pay price plan. They can top you up online or by text at any time. It's quick, it's easy and it's free.

I'm on pay as you go - How do I get credit sent to me?

  1. To get credit from a family member or friend, on a Vodafone bill pay price plan, all you have to do is text their number to 50228.
  2. The person you're asking will receive a text from you, that reads 'Please Top Me Up'.
  3. They can then top you up by texting your number, followed by a space and the amount they want to top you up with, to 50228. For example, if your number is 0877654321 and they want to top you up by €20, their reply text will be: 0877654321 20. They will need to send their reply text within 24 hours of receiving your request.
  4. They will receive a three-digit PIN code from 50228.
  5. To confirm the top up, they text this PIN code back to 50228.
  6. The credit is automatically added to your mobile and you will both receive a text confirming this. All texts involved in Vodafone Top Me Up are free.

Terms and conditions apply.

How can I receive IOU credit?

Never get stuck without credit.Now there are two ways to get IOU credit with Vodafone - IOU credit and IOU Buddy.

Vodafone IOU & Super IOU

With Vodafone IOU, you can get a €2 or €4 boost of credit to keep you going until the next time you top up. So when you get that punctured tyre or absolutely have to respond to that special someone... you can! The next time you top up, you'll be charged for the amount of the IOU you used plus 15c for a €2 IOU or 30c for a €4 Super IOU.

How do I get it?

  • Text IOU to 50223 and receive €2 credit instantly!
  • Text SUPER to 50223 and receive €4 credit instantly!
  • You can also get IOU & Super IOU on My Vodafone.

Vodafone IOU Buddy

With IOU Buddy, you can ask any of your friends or family for call credit if you're running low, or you can send some call credit to a buddy in need to say thanks, or even if you're just feeling generous! You can send or request any amount between €2 and €20.

How do I get it?

  • Ask for a lend - Just text "ASK" followed by your Buddy's number and the amount you need to 50223. So you would text "Ask 0872233445 8" if you needed €8 credit.
  • Want to say thanks or send a little gift to someone who's running low? Just text "SEND" followed by your friend's number and the amount to 50223. So texting "Send 0871234567 5" will send your friend €5 credit.
  • You can also manage all your IOU Buddy requests on My Vodafone.

View terms and conditions for IOU Credit.

View terms and conditions for IOU Buddy.

How do I see how much credit I have left?

Online

On My Vodafone, you can see your remaining call credit and view your top up history.

On your phone

Simply type *174# and press call or send. You’ll see your credit immediately – and the text is free. If you have a selected smartphone you can download the My Vodafone app for free and check your balance on the go!

How much does it cost to use data on my phone?

It depends. If you have a Pay as you go data add-on or you've signed up for one of our competitive data offers then any data you use will be deducted from this allowance.

Check out our pay as you go top up offers & add ons.

View pay as you go out of offer charges.

Find out more about data usage.

How much are call charges with Pay as you go price plans?

The best way to check your price plan – and to find out how much you're being charged – is to register your account on My Vodafone.

My Vodafone allows you view your pay as you go call charges and to check or change your price plan.

Alternatively, you can find out more about Vodafone Pay as you go price plans in the sales brochure pages of our site.

What countries can I call with my international top up offer?

International Top Up Offer Countries

With the Vodafone Pay as you go international top up offer you can call any of the following countries:

  • Albania
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Island
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Rep
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Grenada
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands
  • New Zealand
  • Nigeria
  • Northern Ireland Landlines (048 prefix)
  • Norway
  • Pakistan
  • Palestinian Territory, Occupied
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russian Federation
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saudi Arabia
  • Serbia and Montenegro
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam
  • Virgin Islands, U.S.
  •  

    Data Rollover

    What is data rollover?

    Data rollover means that you can keep any unused data from the previous month, provided you re-activate your top up offer by topping up on or before day 28.

    What top up offers are eligible for data rollover?

    The top up offers eligible for data rollover include Chat Extra, Smart Extra and Extra only.

    Is it only data that can be rolled over?

    Yes, nothing else is rolled over (calls/texts).

    If I don’t top up within 28 days, will I get the rollover?

    If you forget to top up by day 28 and still have data remaining to rollover, no need to worry – you have another two days to top up and rollover your unused data. 

    I changed my top up offer mid-month – can I still rollover my unused data?

    If you switch top up offers in the middle of the month, you will lose any benefits related to this top up offer.

    What is the maximum amount that can be rolled over?

    The max amount you can rollover is whatever you have remaining in your plan. (i.e. if you are on EXTRA (8GB) and you use 4GB you therefore have 4GB to rollover once you re-activate your offer. This will give you a balance of 8GB +4GB (Rollover from previous month) =12GB

    What Data is consumed first? 

    The rolled over data amount is always consumed first, your data allowance in your top up offer is consumed after this.

    If I buy extra data as an add on can I still carry over my data?

    You will rollover any data from your top up offer, data add ons are not eligible for data rollover. 

    Will I see details of my Data Rollover in the App/online?

    Yes, on my Vodafone you will see your total data allowance (a combination of your top up offer plus your rolled over data from the previous month).

    If I text BAL to 50233 will it show me my Data allowance?

    Yes, it will show your total data allowance and also your top up offer details. However, you will receive a message once you top up which will show your rolled over data amount along with your top up offer data amount. You can also see your total data amount in the My Vodafone app.

    My Contract

    How and where can I find the terms and conditions of my contract? 

    At the time of signing up

    In a store: Our retail agents will always be happy to provide you with a paper copy of the General Terms and Conditions of our Mobile Pay As You Go services.

    Online: If you who purchase Vodafone services via our website, you can receive a confirmation email which contains a link to the General Terms and Conditions of our Mobile Pay As You Go services.

    Over the Phone: If you sign up to Vodafone services over the phone, you will be directed on the call that the contract terms you are accepting are viewable on Vodafone.ie/terms. You can also receive a confirmation email following their phone order which contains a link to the General Terms and Conditions of our Mobile Pay As You Go services.

    During the lifetime of the contract

    At any time during the lifetime of their contract, you can view your applicable terms and conditions here. You can also contact Vodafone directly on 1907 at any point during your contract term to request a paper, braille or other accessible version of the General Terms and Conditions of our Mobile Pay As You Go services. 

    Ownership of my Phone

    Do I own the phone that I entered into the contract for? If not when will I own it? 

    Yes, as a Pay As You Go customer, you own your handset from the moment you purchase it from our retail store or online. 

    Phone Restrictions

    Are there restrictions on the use of my phone on other networks? 

    Yes, handsets bought from Vodafone are locked to the Vodafone network. 

    How do I remove a network lock from my phone?

    You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

    Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

    Apple 3 Days
    Alcatel 4 Days
    Doro 7 Days
    Nokia 7 Days
    Huawei 7 Days
    LG 7 Days
    Blackberry 7 Days
    Sony 7 Days
    ZTE 7 Days
    HTC 12 Days
    Samsung 12 Days

    Is there a charge for unlocking my phone, and if so why? 

    Yes, there is a minimum charge from €30 to €127 depending on how much a customer has topped up by over the previous 12 months.  

    However if a customer satisfies the following criteria there is no charge:-

    • You have topped up by at least €127 in the last 12 months for your first unlock code.
    • You have topped up by at least €254 in the last 12 months for your second unlock code.
    • You have topped up by at least €381 in the last 12 months for your third unlock code.
    • Your phone was purchased from Vodafone Ireland.
    • You have not requested three or more unlock codes in the past 12 months.

    Where can I find information on the process and charges for unlocking my phone?

    All the information you need about the unlocking process is available on our NAC page.

    How long will it take to unlock my phone successfully? 

    You will normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below: 

    Apple 3 Days
    Alcatel 4 Days
    Doro 7 Days
    Nokia 7 Days
    Huawei 7 Days
    LG 7 Days
    Blackberry 7 Days
    Sony 7 Days
    ZTE 7 Days
    HTC 12 Days
    Samsung 12 Days

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