Vodafone Business UC with RingCentral: Making communication easy

There is one thing that more employees and businesses want now - flexibility. This new way of working means that more businesses need new solutions, especially communication solutions. Vodafone Business Unified Communications (UC) with RingCentral is a flexible communication and collaboration solution that helps businesses take control and become more efficient. Our solution provides enterprise-grade calling capabilities, high-definition video and audio conferencing, real-time messaging and file sharing, and comprehensive user and platform analytics.

Being able to connect with your customers, clients and employees is a top priority for businesses, and it's important that this connection remain strong. Having Vodafone Business UC with RingCentral as your unified communications solutions allows employees and the business to work from anywhere, whether it's desktop or mobile, securely. Flexible on features, pricing and licences, it can be used either as a self-contained phone messaging service for a joined-up experience or as a voice-only service that can be integrated into your CRM or preferred collaboration app, such as Microsoft Teams, allowing you to use applications that you've already invested in.

Vodafone Business UC with RingCentral supercharges productivity, differentiating your service experience and making your business more able to adapt.

Vodafone Business UC with RingCentral is almost here. Register your interest below to learn more about a flexible solution to combining your phone, video, messaging and file sharing from anywhere.

Vodafone Interactive Voice:
Transforming your customer
experience through intelligent voice technology

As digitisation continues to evolve at pace, businesses are seeking innovative solutions with intelligent voice technology to deliver national and international voice communication services with greater speed andflexibility.

When your business delivers services either globally or locally, it is important to ensure a seamless customer experience and that no customer gets left behind, wherever they are.

However, to provide a flexible and hassle-free experience for your employees, while keeping them connected with all your customers, your business has to find ways to always be within reach.

Vodafone Interactive Voice: The Intelligent Way to Connect with Customers

Vodafone Interactive Voice makes it easier than ever for your customers to reach you.

Buy an 0818 or 1800 number from Vodafone Business and with a simple, self-serve portal, you can build call flows to ensure your customers are routed to the right department first time, wherever they’re calling from.

Calls can be routed to a mobile, call centre solution, on-premises telephone system or cloud voice solution.

With detailed, historical calling reports also available, you benefit from the right insights to help you continually deliver an even better customer experience.

Direct Routing with Microsoft Teams: Unlock the benefits of seamless external communication to and from Teams

The transition to a largely remote workforce has seen more and more people use their mobiles and make telephone calls over the internet for work. This has contributed to Microsoft Teams being the go-to enterprise collaboration platform, with 115 million daily active users as of October 2020.

What’s more, the physical office is in a state of flux and an on-site phone set-up is being used far less or not at all. Now is an opportunity for businesses to save money and loosen the constraints of a traditional phone system to truly embrace flexible working.

With businesses under increasing pressure to cut costs, using Microsoft Teams as a phone system has the potential to unify communication systems and allow organisations to get even more from their Microsoft investment, while offering much more flexibility for the future.

Vodafone Direct Routing and the Power of Microsoft Teams
Phone System

Vodafone Direct Routing with Microsoft Teams is a unified communications service that integrates the telephone network with Microsoft’s Office 365 environment in a single, secure cloud-based system.

Vodafone Business delivers direct routing to Microsoft Teams’ cloud-based platform to enable external calling to and from Microsoft applications on any device, essentially empowering the platform to act as a fully-fledged phone system.

SIP Voice Services: Simplify your fixed voice and data services, gaining greater control and cost savings at the same time

As more and more businesses pay closer attention to their long-term transformation and continuity plans, the benefits of bringing together their voice and data networks to deliver new efficiencies, greater flexibility and value for money become increasingly relevant.

What is SIP Voice Services?

SIP Voice Services, also known as SIP trunking, is a technology that lets businesses make and receive phone calls over the Internet. It works by using a protocol called Session Initiation Protocol (SIP) to set up, manage, and end voice calls. Instead of relying on traditional phone lines, SIP Voice Services transmits calls using an internet connection, offering features like lower costs, advanced call functionalities, and clearer audio quality.  This makes it a cost-effective and feature-rich alternative to traditional phone systems for businesses.

SIP Voice Service offers a robust, reliable way forward to solve these challenges. It enables your data, voice, and video calls to be delivered over your IP network, instead of physical ISDN or POTS telephone lines. With SIP at the heart of Unified Communications, you’re ready to explore the best that communications technology has to offer, today and tomorrow.

Vodafone Global and National SIP Voice Services provide a highly dependable, enterprise-grade replacement for traditional voice services that consolidates them into one centrally-managed service.

They are delivered either over dedicated data circuits, via internet or cloud-to-cloud. These choices allow for growth and resilience in connecting your business communications or call-centre environment, regardless of whether they are on-site or in the cloud.

In addition, Vodafone Business also provide inbound connectivity terminating on your LAN network, resulting in an efficient and cheaper way of handling all your inbound requirements, be it voice or internet access for your business.