CONSUMER BILLING/INVOICE FORMATS

There are 0 errors:

Updated: 13/05/2024
Home

What is a billing format?

A billing or invoice format is the way we present information on a customer’s bill, and they have several options to choose from.

The default option for all new connections is Summary and will present the plan charges and detailed usage on chargeable calls and data (Detail on chargeable calls/data used only).

The second option is Detailed, and this will display the plan charges including the detailed usage on chargeable and non-chargeable calls and data (Detail on all calls/data used (chargeable and non-chargeable).

The third option is Non-Itemised, which present the plan charge and doesn’t include any chargeable detail on calls and data (No detail on calls/data used).

{{feedbackMessage}}

How to change a billing format in UFE?

Customers can change their billing format within My Vodafone, so, always think digital promotion first.

However, once you are in a contextualised account in UFE you can access the process flow via the smart menu and select “Billing > Invoice Format”.

Select the “Edit” option and you will be presented with the available options.

Once you have selected the applicable option, then select “Confirm” to save your changes.

Log an interaction to wrap and close.

Mobile Account: Mobile Billing > Bill Type > Invoice only  

Fixed Account: Fixed Billing > Bill Preference > Information 

{{feedbackMessage}}
Close message
    5GCreated with Sketch. add-icon add-ons-boosts-midalways-connected icon-app-storeauto-top-up basket-changebill-or-report-midbill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1bintoaster-black block-system blockbonusbroadband-darkbroadband-iconbroadband-lightbroadband-new broadband-or-wifi 1 broadband-or-wifi-midbroadband bundles-midbusinessCalendarCreated with Sketch. calendarIcons+Indicators / System-Icons / landline_or_call / #333333Created with Sketch. callCallsCreated with Sketch. cameracarer-system case-study-midcaseschart-line-midchat-midchevron-down-system chevron-downchevron-left chevron-rightchevron-up-system chevron-upchromecast clock-new clock-or-timedclock close-smallclosecollectionscomment-midcommunity-or-foundation-midcommunitycompleted-midconnected-devices-midconsultant contractconverged-proposition-midDataCreated with Sketch. Icons+Indicators / System-Icons / data / #333333Created with Sketch. data-middatadeals-middelete-bin delete-icondelivery deliveryNew device dislike document-middownload-bicolor Downloadedit-icon editengineer-miderror-circle-system-red error-circle-system error-circleeSim data eyefacebookfilters fixed-line-midgame-console generic-tariff-plan-midGift Icon Gift gogreen-tick help-midhidden-password home-midhome-phone info-circle-grey info-circle international-system landline-or-call-midletterslike lock-sslmail-new-midmenumessageminutes-sms-midmobilemobile-midmobile-vtv mobilemy-vodafone-or-my-profile-midmy-vodafoneneed-help-midnetwork-signal-midnotification-new object-type-default onenumberorderspayg-midpayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836payment-midphone-mini-icon photosplaceholderplay-circle play-storeplayplus-new plusportals-for-videos reloadreportreturn-product-midroaming-midroamingsearch-system searchsecurity-midsettings-bicolor settings-midroaming shopping-trolley-midshoppingsign-up-icon Sim card sim-midsim-swap-midsimIcons+Indicators / System-Icons / sms / #333333Created with Sketch. sms-or-text-midsms-text-mid spinnersquaresssl-lock step-1 step-2 step-3 super-wifi-selected super-wifi-un-selected superwifi sync tablet technologysquares theft-system three-points Tick-icontick-simpletick-outline-system tick-outline tick-simpletick-thankyou-pageinfo-circle top-up-2021top-up-icontop-up-midtopup travellers-info-midroaming tv-midtv-new tv-vtv block twitterup-arrow upgrade-midv-sim-and-device valuevf-tv-iconvisible-password vodafone-business-inverse vodafonevodafone-store-midvodafone-tv vodafone voice-of-vodafone-alerts-midVTV warning-midwarning-orange warning-red warning-system watch-tick watch-with-tick watch web-protection-red web-protection worldX-icon
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog

    You entered the wrong security code 3 times

    Please wait minutes before signing in again.

    Close dialog
    Skip to content
    Close dialog
    Skip to content