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I received a high bill - why?

Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

  1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

  2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

 

Can you explain the charges on my bill?

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

Inclusive minutes - are the minutes that are included in your monthly price plan.

Change your Price plan & add ons when you sign into My Vodafone.

 

Why are there different dates for my service and usage charges?

We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

 

I don't recognise these numbers?

If you have used a Vodafone service it may appear as a number that you don't know. For example:

  1. 087 2292222 - Vodafone's mobile internet number
  2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
  3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

 

How much are call charges on Vodafone bill pay price plans?

The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

 

Why is my first bill greater than my stated monthly charge?

The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

 

Why is my mobile bill higher than normal?

There are a few reasons why your bill may be higher than you expect:

  • A promotional offer may have ended
  • You may have ordered a new phone or accessories in the past month
  • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
  • Increased usage may have meant you exceeded your allowance and received charges
  • You may have changed your price plan part way through the month. Manage your price plan & add ons

 

What period does my bill cover?

The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

 

When does my monthly allowances refresh?

You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

 

I’ve changed my monthly add ons - when will they activate?

Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

How do I remove a network lock from my phone?

You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

Apple 3 Days
Alcatel 4 Days
Doro 7 Days
Nokia 7 Days
Huawei 7 Days
LG 7 Days
Blackberry 7 Days
Sony 7 Days
ZTE 7 Days
HTC 12 Days
Samsung 12 Days

How do I unlock my phone?

Check if your mobile is locked

Try a SIM card from another network in your phone. If your phone still works, then it isn't locked and you don't need the NAC.

Get your NAC

You can get your Network Access Code (NAC) online in My Vodafone or you can complete a request form. Please note that you will need your phone’s International Mobile Equipment Identity (IMEI) number to complete this request. All mobile devices have an IMEI. To find out your IMEI number, look behind the battery or dial *#06# into your phone and it will display on screen.

Make sure to read the instructions to complete the form and check that you are eligible for an unlocking code. You'll normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:

  • Apple - 2 working days.
  • Samsung & HTC - 10 working days.
  • All other - 5 working days.
  • All Motorola Handsets purchased over 1.5 Years ago will take up to 15 working days.

How do I check my broadband usage?

To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

Am I eligible for an upgrade?

Bill pay customers can upgrade their phones anytime so long as 3 months of their current contract have been completed with 3 bills fully paid.

Upgrade Anytime is exclusive to Vodafone and gives you the flexibility to upgrade before the end of your contract, so if you lose, break or have your phone stolen you can choose a new one.

To find out more please visit this page.

What is RED Connect?

RED Connect is our suite of Bill Pay plans. With RED Connect plans you can stay connected at home and abroad. You can use your plan in Europe just like you would at home with access to unlimited calls and texts home and within the country you're visiting plus your home data and international allowance in 32 European destinations.

It's also free to receive calls and texts when you are travelling in Europe helping you stay connected with friends and family.  This means you can use maps to explore, discover things to do, and post selfies worry free, without the endless search for WiFi.

I received a high bill - why?

Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

  1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

  2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

 

Can you explain the charges on my bill?

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

Inclusive minutes - are the minutes that are included in your monthly price plan.

Change your Price plan & add ons when you sign into My Vodafone.

 

Why are there different dates for my service and usage charges?

We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

 

I don't recognise these numbers?

If you have used a Vodafone service it may appear as a number that you don't know. For example:

  1. 087 2292222 - Vodafone's mobile internet number
  2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
  3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

 

How much are call charges on Vodafone bill pay price plans?

The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

 

Why is my first bill greater than my stated monthly charge?

The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

 

Why is my mobile bill higher than normal?

There are a few reasons why your bill may be higher than you expect:

  • A promotional offer may have ended
  • You may have ordered a new phone or accessories in the past month
  • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
  • Increased usage may have meant you exceeded your allowance and received charges
  • You may have changed your price plan part way through the month. Manage your price plan & add ons

 

What period does my bill cover?

The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

 

When does my monthly allowances refresh?

You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

 

I’ve changed my monthly add ons - when will they activate?

Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

When will I be eligible for an upgrade?

The best way to find out if you’re eligible for an upgrade is to check the ‘My Plan’ section in the My Vodafone App. If you’re not currently eligible for a standard upgrade, this section will tell you when your next upgrade date will be. Alternatively, check out our Upgrade Anytime offer if you’d like to get hold of a new handset without needing to wait.

The My Vodafone App is available in both iTunes and the Google Play Store.

My caller ID doesn't work?

For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to 'Basic Use' and then 'Making Calls' and there is an instruction there called 'Turn your own caller identification on or off'.

If it still doesn’t work, then contact one of our agents on our Community for help.

How do I activate my new SIM card?

1. Dial 1907

If you're a Bill pay customer, you can activate your own SIM card by dialling 1907 from another phone and follow these steps. You will need your new sim card number and Self Service PIN to complete this task.

  1. Choose Option 1 for Mobile Services.
  2. Choose Option 3 for SIM Activation.
  3. Then Option 1 for SIM Activation.
  4. Enter your SIM Number and Self Service PIN.

2. Text 50005

Alternatively, if you have upgraded, you can text SIM followed by the below details to 50005. Your new SIM will be active within 1 hour.

  • Name
  • Number
  • New SIM card number
  • Old SIM card number OR 3 of your most frequently dialled numbers

I'm unable to browse certain sites on my phone?

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: '10.163.18.69:80/XMPBLOCKED/HOLDING').

As a Bill pay customer, you can change the content filtering settings at any time, through your My Vodafone account. Just log in and click 'Manage my details' and you can set your 'Content Access Profile' there.

How do I reset my voicemail greeting?

To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

Analyse your bill with the My Vodafone app

The My Vodafone app gives you instant access to all the information you need just where you need it.

  • Your latest bills - download and analyse your latest bill
  • Your plan allowance - find out how much data you have in your plan every month.
  • Real-time data usage - keep track of all the data you use in real-time.
  • Smartphone support - tips & guides for all devices.

Get help and support with phones, devices and modems

Please select the brand of your phone, modem or device

 

Need your NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

 

Need your NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

I have lost some of my credit - why?

If you are trying to figure out what your credit has been spent on, you should check your usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:

  1. Data charges - Check to see if you have gone over the allowance that you have in your monthly top up offer. Also, if you are using your phone as a hotspot, make sure you are using the live.vodafone.com APN as this is the only one covered in your allowance.

  2. Premium Texts - Keep an eye out for texts from 5 digit numbers that cost you money. You can sometimes get signed up to these unknowingly by entering certain competitions etc. You can visit the Comreg website and enter the 5 digit number to see how to unsubscribe and who the company are. 

How do I remove a network lock from my phone?

You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

Apple 3 Days
Alcatel 4 Days
Doro 7 Days
Nokia 7 Days
Huawei 7 Days
LG 7 Days
Blackberry 7 Days
Sony 7 Days
ZTE 7 Days
HTC 12 Days
Samsung 12 Days

I’m unable to browse certain sites on my phone, what can I do?

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: ‘10.163.18.69:80/XMPBLOCKED/HOLDING’). As a Pay as you go customer, you can change the content filtering settings by visiting your local Vodafone store with ID.

My Caller ID doesn’t work?

For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to ‘Basic Use’ and then ‘Making Calls’ and there is an instruction there called ‘Turn your own caller identification on or off’.

If it still doesn’t work, then contact one of our agents on our Community for help. 

How do I reset my Voicemail greeting?

To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

How do I top up my mobile phone or broadband?

There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

For more information on the various ways to top up please visit this page.

Download the My Vodafone app

The My Vodafone app gives you instant access to all the information you need just where you need it.

  • Top up - you can top up on the go.
  • Your plan allowance - find out how much data you have in your plan every month.
  • Real-time data usage - keep track of all the data you use in real-time.
  • Smartphone support - tips & guides for all devices.

Get help and support with phones, devices and modems

Please select the brand of your phone, modem or device

 

Need you NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

 

Need you NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

My internet isn't working

If you’re having an issue with your broadband service, then try our interactive Device Guides.

Alternatively, have a look at the troubleshooting below.

The power lights are off

If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.

Reset your modem

If you are having difficulty connecting to the Internet or if you changed the modem's password and have since forgotten it then you can restore your Vodafone broadband modem to its default settings (which can be found on the sticker at the back of the modem):

  • Ensure the modem is powered on
  • Using a paperclip, press and hold the Reset button (on lower back panel) for 10 seconds or until the power light goes red

The LAN lights won’t come on

Please check the Ethernet (yellow) cable connected to the LAN port on the modem is not damaged  - if it’s okay, try the cable in a different LAN port on the back of the modem

The Link/WAN light won't turn on

Check that the DSL port is connected to the left-hand side of the telephone socket using a standard telephone cable. Make sure the cable is not damaged and if you’re using a filter, try a different one.

For more, visit the guides on our Community Forum.

How do I reschedule my engineer appointment?

You can reschedule your appointment online through My Vodafone Home.  You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register. 

Our Virtual Assistant Tobi can also help you change your appointment.

If the above options don’t suit, you can contact us on Live Chat on our Support page.

I’m moving house, can I bring my broadband and landline with me?

Yes, no problem. Our dedicated Home Move team can sort all this out for you. Just send them an email at homemove.ie@vodafone.com

Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;

  1. If you don’t have access to the property then this will cause a delay in getting your service installed.
  2. Previous occupiers haven’t disconnected their service.
  3. Moving into a new estate that requires a new line.

If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.

For more, see the rest of our Home Move FAQs.

I received a high bill - why?

Let’s start by explaining the charges on your bill.

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. These will be charged for a month in advance.

Usage charges - are the total of all the calls that you made in the previous month. 

Inclusive calls - are the calls that are included in your monthly price plan.

Pro-rata or Part month charges - where your service went live in the middle of a bill cycle and the previous part month charge will be included in the following full months bill.

The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Usage Charges section to see did you make any calls outside of your plan. 

For more help on this, visit our Understanding your bill section.

I’m experiencing slow speeds on WiFi - what can I do?

If you are experiencing slow speeds it’s crucial to distinguish whether your connection is slow or whether your WiFI environment is causing the speed issues. To do this, follow the steps below:

  1.  Bring your laptop beside your modem
  2. Connect your yellow ethernet cable to your modem and your laptop
  3. Go to speedtest.net and run a speed test

If after this, your speeds have increased, this means there is something within your environment causing the speeds to slow down on WiFi. Have a look at this thread on our Community Forum for tips on how to fix this.

If your speeds are still slow, then it’s an issue with your connection and you’ll need to go to our Support page to contact us. 

How do I pay my home phone & broadband bill?

The quickest and easiest way to make a payment is Online:

It's quick and painless to set up Direct Debit via My Vodafone At Home. To set-up a Direct Debit online please login and complete the DD mandate form. You can also set up a recurring payment on your debit or credit card if you so wish.

Alternatively, you can make one-off payments (€5 or more) with your Credit or Debit card here

If you have never accessed My Vodafone At Home you can quickly register here.

 

Other payment options:

By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

  1. Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then
  2. Select 1 for ‘Making a Payment, Subscribed Services or any Open Line Faults’ then
  3. Select 2 for ‘Make a Payment’

Post Office - Pay your bill by cash, debit card or cheque / postal order / bank draft (credit card not accepted). Retain your receipt for future reference.

An Post mybills.ie – Pay your bill via debit card online at www.mybills.ie

PostPoint - You can pay your bill in any retail outlet where the PostPoint Logo is displayed. Retain your receipt for future reference.

Electronic Fund Transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: AIBKIE2D,

IBAN: IE11AIBK93338451281721.

Please ensure you use your ten digit Vodafone customer number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee please contact your bank who can advise further.

 

Banking Services - If you're with AIB you can set-up Internet banking and pay your Vodafone bill using 'Transfers & Payments'. Learn more about AIB Transfer & Payments

By Post - Send a cheque / postal order / bank draft made payable to Vodafone Ltd. with your customer number on the back to Vodafone, PO Box 42, Clonakilty, Co. Cork.

Bank giro credit transfer - Complete the bank giro credit transfer form at the bottom of your Vodafone Account Statement and present it, along with the amount to be paid off your bill at any Bank / Building Society.

Note: when checking your online balance for receipt of payment, it can take up to 5 working days for payment to clear. Direct Debit customers will see the date of payment printed on your Vodafone bill.

Analyse your bills on My Vodafone at Home

My Vodafone at Home gives you instant access to all the information you need just where you need it.

  • Your latest bills - download and analyse your latest bill
  • Your plan allowance - find out how much data you have in your plan every month.
  • Device support - tips & guides for your modem.

Get help and support with phones, devices and modems

Please select your modem below
HG658c
HG659

How do I reschedule my engineer appointment?

You can reschedule your appointment online through My Vodafone Home.  You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register. 

Our Virtual Assistant Tobi can also help you change your appointment.

If the above options don’t suit, you can contact us on Live Chat on our Support page.

I'm having an issue recording on my Vodafone TV

Is the memory on the main TV box less than 5%?

The main TV box’s recording capacity might be full and some older recordings may need to be deleted in order to make space for new ones.

Have you tried turning it off and back on again?

It sounds simple but it can genuinely fix some issues - If the main TV Box has not had a reset or a power-down in some time it can have an effect on some features, including ensuring your recordings are working correctly.

Has the programme that did not record been correctly set up for Series Record?

Check your scheduled viewing list and ensure the TV show you wanted to record is listed or if the TV show is currently on, it should have this recording symbol on it for season record

If you are still having issues recording TV shows after these checks, please chat to our Virtual Assistant TOBI below or contact us on our support page

I'm having an issue with my multi-room on Vodafone TV

Check the lights on the front of your multi-room TV box

Ensure the following lights are 'On' on the front of your multi-room box:

  1. Power – Solid Green Light
  2. WiFi Symbol – Solid Green Lights
  3. Net – Solid Green
  4. HDMI – Solid Blue Light

If these lights are on and lit in the correct sequence as above, please try the following:

  • Ensure that the correct source/input is selected on your TV (Non-Vodafone TV) remote control and that this source is receiving Vodafone TV.
  • Turn the multi-room TV box off for at least 30 seconds, then power back on – the power light will turn Orange first, then turn on the TV box using your Vodafone TV remote control. The light sequence detailed above will appear and you should now be able to see your Vodafone TV loading screen.
  • Ensure that no objects are blocking the signal between your VAP (Video Access Point) and your multi-room box as this can cause issues with the wireless signal strength. Your VAP is the black box, plugged into your internet router.
  • Check the lights on the front of the VAP and ensure the following are 'On':
    1. Power – Solid Green Light (Top)
    2. WiFi – Solid Green Light (Middle)
    3. Net – Solid Green Light  (Bottom)
  • If the WIFI light on the VAP is flashing, the connection between your VAP and multi-room boxes may have disconnected . To resolve this, please turn off and on your multi-room box and it will prompt you to press and hold the WPA key button on the VAP.
  • Once this has been pressed, the light sequence on the multi-room box detailed above will appear and you should now be able to see your Vodafone TV loading (splash) screen.

If your main TV box is still not working, please chat to our Virtual Assistant TOBi below or contact us on our support page

I received a high bill - why?

Let’s start by explaining the charges on your bill.

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. These will be charged for a month in advance.

Usage charges - are the total of all the calls that you made in the previous month. 

Inclusive calls - are the calls that are included in your monthly price plan.

Pro-rata or Part month charges - where your service went live in the middle of a bill cycle and the previous part month charge will be included in the following full months bill.

The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Usage Charges section to see did you make any calls outside of your plan. 

For more help on this, visit our Understanding your bill section.

I’m moving house, can I bring my Vodafone Broadband and TV with me?

Yes, no problem. Our dedicated Home Move team can sort all this out for you. Just send them an email at homemove.ie@vodafone.com

Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;

  1. If you don’t have access to the property then this will cause a delay in getting your service installed.
  2. Previous occupiers haven’t disconnected their service.
  3. Moving into a new estate that requires a new line.

If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.

For more, see the rest of our Home Move FAQs.

How do I get subtitles on Vodafone TV?

To get subtitles on Vodafone TV, follow the steps below:

  1. Select 'Info' on your remote
  2. Then choose 'Language'
  3. And choose 'Subtitles'

If you are deaf or hard of hearing and need specialised subtitles, you will need to contact us through Live Chat on our support page to get a specialised remote. Once you have this,  follow the simple steps below. Please note that subtitles may not be available on all channels.

  1. Select the channel you would like to watch.
  2. Press the blue button
  3. Press 888
  4. This will enable subtitles for this channel, when available

Analyse your bills on My Vodafone at Home

My Vodafone at Home gives you instant access to all the information you need just where you need it.

  • Your latest bills - download and analyse your latest bill
  • Your plan allowance - find out how much data you have in your plan every month.
  • Device support - tips & guides for your modem.

Get help and support with phones, devices and modems

Please select your modem below
HG658c
HG659
  • Most Popular

    I received a high bill - why?

    Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

    1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

    2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

     

    Can you explain the charges on my bill?

    Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

    Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

    Inclusive minutes - are the minutes that are included in your monthly price plan.

    Change your Price plan & add ons when you sign into My Vodafone.

     

    Why are there different dates for my service and usage charges?

    We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

     

    I don't recognise these numbers?

    If you have used a Vodafone service it may appear as a number that you don't know. For example:

    1. 087 2292222 - Vodafone's mobile internet number
    2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
    3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

     

    How much are call charges on Vodafone bill pay price plans?

    The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

    My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

     

    Why is my first bill greater than my stated monthly charge?

    The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

     

    Why is my mobile bill higher than normal?

    There are a few reasons why your bill may be higher than you expect:

    • A promotional offer may have ended
    • You may have ordered a new phone or accessories in the past month
    • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
    • Increased usage may have meant you exceeded your allowance and received charges
    • You may have changed your price plan part way through the month. Manage your price plan & add ons

     

    What period does my bill cover?

    The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

     

    When does my monthly allowances refresh?

    You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

     

    I’ve changed my monthly add ons - when will they activate?

    Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

    How do I remove a network lock from my phone?

    You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

    Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

    Apple 3 Days
    Alcatel 4 Days
    Doro 7 Days
    Nokia 7 Days
    Huawei 7 Days
    LG 7 Days
    Blackberry 7 Days
    Sony 7 Days
    ZTE 7 Days
    HTC 12 Days
    Samsung 12 Days

    How do I unlock my phone?

    Check if your mobile is locked

    Try a SIM card from another network in your phone. If your phone still works, then it isn't locked and you don't need the NAC.

    Get your NAC

    You can get your Network Access Code (NAC) online in My Vodafone or you can complete a request form. Please note that you will need your phone’s International Mobile Equipment Identity (IMEI) number to complete this request. All mobile devices have an IMEI. To find out your IMEI number, look behind the battery or dial *#06# into your phone and it will display on screen.

    Make sure to read the instructions to complete the form and check that you are eligible for an unlocking code. You'll normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:

    • Apple - 2 working days.
    • Samsung & HTC - 10 working days.
    • All other - 5 working days.
    • All Motorola Handsets purchased over 1.5 Years ago will take up to 15 working days.

    How do I check my broadband usage?

    To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

    All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

    Am I eligible for an upgrade?

    Bill pay customers can upgrade their phones anytime so long as 3 months of their current contract have been completed with 3 bills fully paid.

    Upgrade Anytime is exclusive to Vodafone and gives you the flexibility to upgrade before the end of your contract, so if you lose, break or have your phone stolen you can choose a new one.

    To find out more please visit this page.

    What is RED Connect?

    RED Connect is our suite of Bill Pay plans. With RED Connect plans you can stay connected at home and abroad. You can use your plan in Europe just like you would at home with access to unlimited calls and texts home and within the country you're visiting plus your home data and international allowance in 32 European destinations.

    It's also free to receive calls and texts when you are travelling in Europe helping you stay connected with friends and family.  This means you can use maps to explore, discover things to do, and post selfies worry free, without the endless search for WiFi.

  • Bill pay

    I received a high bill - why?

    Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

    1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

    2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

     

    Can you explain the charges on my bill?

    Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

    Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

    Inclusive minutes - are the minutes that are included in your monthly price plan.

    Change your Price plan & add ons when you sign into My Vodafone.

     

    Why are there different dates for my service and usage charges?

    We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

     

    I don't recognise these numbers?

    If you have used a Vodafone service it may appear as a number that you don't know. For example:

    1. 087 2292222 - Vodafone's mobile internet number
    2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
    3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

     

    How much are call charges on Vodafone bill pay price plans?

    The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

    My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

     

    Why is my first bill greater than my stated monthly charge?

    The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

     

    Why is my mobile bill higher than normal?

    There are a few reasons why your bill may be higher than you expect:

    • A promotional offer may have ended
    • You may have ordered a new phone or accessories in the past month
    • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
    • Increased usage may have meant you exceeded your allowance and received charges
    • You may have changed your price plan part way through the month. Manage your price plan & add ons

     

    What period does my bill cover?

    The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

     

    When does my monthly allowances refresh?

    You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

     

    I’ve changed my monthly add ons - when will they activate?

    Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

    When will I be eligible for an upgrade?

    The best way to find out if you’re eligible for an upgrade is to check the ‘My Plan’ section in the My Vodafone App. If you’re not currently eligible for a standard upgrade, this section will tell you when your next upgrade date will be. Alternatively, check out our Upgrade Anytime offer if you’d like to get hold of a new handset without needing to wait.

    The My Vodafone App is available in both iTunes and the Google Play Store.

    My caller ID doesn't work?

    For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to 'Basic Use' and then 'Making Calls' and there is an instruction there called 'Turn your own caller identification on or off'.

    If it still doesn’t work, then contact one of our agents on our Community for help.

    How do I activate my new SIM card?

    1. Dial 1907

    If you're a Bill pay customer, you can activate your own SIM card by dialling 1907 from another phone and follow these steps. You will need your new sim card number and Self Service PIN to complete this task.

    1. Choose Option 1 for Mobile Services.
    2. Choose Option 3 for SIM Activation.
    3. Then Option 1 for SIM Activation.
    4. Enter your SIM Number and Self Service PIN.

    2. Text 50005

    Alternatively, if you have upgraded, you can text SIM followed by the below details to 50005. Your new SIM will be active within 1 hour.

    • Name
    • Number
    • New SIM card number
    • Old SIM card number OR 3 of your most frequently dialled numbers

    I'm unable to browse certain sites on my phone?

    To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: '10.163.18.69:80/XMPBLOCKED/HOLDING').

    As a Bill pay customer, you can change the content filtering settings at any time, through your My Vodafone account. Just log in and click 'Manage my details' and you can set your 'Content Access Profile' there.

    How do I reset my voicemail greeting?

    To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

    Analyse your bill with the My Vodafone app

    The My Vodafone app gives you instant access to all the information you need just where you need it.

    • Your latest bills - download and analyse your latest bill
    • Your plan allowance - find out how much data you have in your plan every month.
    • Real-time data usage - keep track of all the data you use in real-time.
    • Smartphone support - tips & guides for all devices.

    Get help and support with phones, devices and modems

    Please select the brand of your phone, modem or device

     

    Need your NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

     

    Need your NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

  • Pay as you go

    I have lost some of my credit - why?

    If you are trying to figure out what your credit has been spent on, you should check your usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:

    1. Data charges - Check to see if you have gone over the allowance that you have in your monthly top up offer. Also, if you are using your phone as a hotspot, make sure you are using the live.vodafone.com APN as this is the only one covered in your allowance.

    2. Premium Texts - Keep an eye out for texts from 5 digit numbers that cost you money. You can sometimes get signed up to these unknowingly by entering certain competitions etc. You can visit the Comreg website and enter the 5 digit number to see how to unsubscribe and who the company are. 

    How do I remove a network lock from my phone?

    You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

    Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

    Apple 3 Days
    Alcatel 4 Days
    Doro 7 Days
    Nokia 7 Days
    Huawei 7 Days
    LG 7 Days
    Blackberry 7 Days
    Sony 7 Days
    ZTE 7 Days
    HTC 12 Days
    Samsung 12 Days

    I’m unable to browse certain sites on my phone, what can I do?

    To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: ‘10.163.18.69:80/XMPBLOCKED/HOLDING’). As a Pay as you go customer, you can change the content filtering settings by visiting your local Vodafone store with ID.

    My Caller ID doesn’t work?

    For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to ‘Basic Use’ and then ‘Making Calls’ and there is an instruction there called ‘Turn your own caller identification on or off’.

    If it still doesn’t work, then contact one of our agents on our Community for help. 

    How do I reset my Voicemail greeting?

    To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

    How do I top up my mobile phone or broadband?

    There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

    For more information on the various ways to top up please visit this page.

    Download the My Vodafone app

    The My Vodafone app gives you instant access to all the information you need just where you need it.

    • Top up - you can top up on the go.
    • Your plan allowance - find out how much data you have in your plan every month.
    • Real-time data usage - keep track of all the data you use in real-time.
    • Smartphone support - tips & guides for all devices.

    Get help and support with phones, devices and modems

    Please select the brand of your phone, modem or device

     

    Need you NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

     

    Need you NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

  • Broadband & landline

    My internet isn't working

    If you’re having an issue with your broadband service, then try our interactive Device Guides.

    Alternatively, have a look at the troubleshooting below.

    The power lights are off

    If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.

    Reset your modem

    If you are having difficulty connecting to the Internet or if you changed the modem's password and have since forgotten it then you can restore your Vodafone broadband modem to its default settings (which can be found on the sticker at the back of the modem):

    • Ensure the modem is powered on
    • Using a paperclip, press and hold the Reset button (on lower back panel) for 10 seconds or until the power light goes red

    The LAN lights won’t come on

    Please check the Ethernet (yellow) cable connected to the LAN port on the modem is not damaged  - if it’s okay, try the cable in a different LAN port on the back of the modem

    The Link/WAN light won't turn on

    Check that the DSL port is connected to the left-hand side of the telephone socket using a standard telephone cable. Make sure the cable is not damaged and if you’re using a filter, try a different one.

    For more, visit the guides on our Community Forum.

    How do I reschedule my engineer appointment?

    You can reschedule your appointment online through My Vodafone Home.  You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register. 

    Our Virtual Assistant Tobi can also help you change your appointment.

    If the above options don’t suit, you can contact us on Live Chat on our Support page.

    I’m moving house, can I bring my broadband and landline with me?

    Yes, no problem. Our dedicated Home Move team can sort all this out for you. Just send them an email at homemove.ie@vodafone.com

    Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;

    1. If you don’t have access to the property then this will cause a delay in getting your service installed.
    2. Previous occupiers haven’t disconnected their service.
    3. Moving into a new estate that requires a new line.

    If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.

    For more, see the rest of our Home Move FAQs.

    I received a high bill - why?

    Let’s start by explaining the charges on your bill.

    Service charges - cover the monthly fees for your price plans and any Add Ons you buy. These will be charged for a month in advance.

    Usage charges - are the total of all the calls that you made in the previous month. 

    Inclusive calls - are the calls that are included in your monthly price plan.

    Pro-rata or Part month charges - where your service went live in the middle of a bill cycle and the previous part month charge will be included in the following full months bill.

    The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Usage Charges section to see did you make any calls outside of your plan. 

    For more help on this, visit our Understanding your bill section.

    I’m experiencing slow speeds on WiFi - what can I do?

    If you are experiencing slow speeds it’s crucial to distinguish whether your connection is slow or whether your WiFI environment is causing the speed issues. To do this, follow the steps below:

    1.  Bring your laptop beside your modem
    2. Connect your yellow ethernet cable to your modem and your laptop
    3. Go to speedtest.net and run a speed test

    If after this, your speeds have increased, this means there is something within your environment causing the speeds to slow down on WiFi. Have a look at this thread on our Community Forum for tips on how to fix this.

    If your speeds are still slow, then it’s an issue with your connection and you’ll need to go to our Support page to contact us. 

    How do I pay my home phone & broadband bill?

    The quickest and easiest way to make a payment is Online:

    It's quick and painless to set up Direct Debit via My Vodafone At Home. To set-up a Direct Debit online please login and complete the DD mandate form. You can also set up a recurring payment on your debit or credit card if you so wish.

    Alternatively, you can make one-off payments (€5 or more) with your Credit or Debit card here

    If you have never accessed My Vodafone At Home you can quickly register here.

     

    Other payment options:

    By Phone - Call our automated phone service on 1907 and follow these instructions to make a payment:

    1. Select 2 for ‘Landline, Broadband and Vodafone TV Services’ then
    2. Select 1 for ‘Making a Payment, Subscribed Services or any Open Line Faults’ then
    3. Select 2 for ‘Make a Payment’

    Post Office - Pay your bill by cash, debit card or cheque / postal order / bank draft (credit card not accepted). Retain your receipt for future reference.

    An Post mybills.ie – Pay your bill via debit card online at www.mybills.ie

    PostPoint - You can pay your bill in any retail outlet where the PostPoint Logo is displayed. Retain your receipt for future reference.

    Electronic Fund Transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

    Swift Code: AIBKIE2D,

    IBAN: IE11AIBK93338451281721.

    Please ensure you use your ten digit Vodafone customer number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee please contact your bank who can advise further.

     

    Banking Services - If you're with AIB you can set-up Internet banking and pay your Vodafone bill using 'Transfers & Payments'. Learn more about AIB Transfer & Payments

    By Post - Send a cheque / postal order / bank draft made payable to Vodafone Ltd. with your customer number on the back to Vodafone, PO Box 42, Clonakilty, Co. Cork.

    Bank giro credit transfer - Complete the bank giro credit transfer form at the bottom of your Vodafone Account Statement and present it, along with the amount to be paid off your bill at any Bank / Building Society.

    Note: when checking your online balance for receipt of payment, it can take up to 5 working days for payment to clear. Direct Debit customers will see the date of payment printed on your Vodafone bill.

    Analyse your bills on My Vodafone at Home

    My Vodafone at Home gives you instant access to all the information you need just where you need it.

    • Your latest bills - download and analyse your latest bill
    • Your plan allowance - find out how much data you have in your plan every month.
    • Device support - tips & guides for your modem.

    Get help and support with phones, devices and modems

    Please select your modem below
    HG658c
    HG659
  • TV

    How do I reschedule my engineer appointment?

    You can reschedule your appointment online through My Vodafone Home.  You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register. 

    Our Virtual Assistant Tobi can also help you change your appointment.

    If the above options don’t suit, you can contact us on Live Chat on our Support page.

    I'm having an issue recording on my Vodafone TV

    Is the memory on the main TV box less than 5%?

    The main TV box’s recording capacity might be full and some older recordings may need to be deleted in order to make space for new ones.

    Have you tried turning it off and back on again?

    It sounds simple but it can genuinely fix some issues - If the main TV Box has not had a reset or a power-down in some time it can have an effect on some features, including ensuring your recordings are working correctly.

    Has the programme that did not record been correctly set up for Series Record?

    Check your scheduled viewing list and ensure the TV show you wanted to record is listed or if the TV show is currently on, it should have this recording symbol on it for season record

    If you are still having issues recording TV shows after these checks, please chat to our Virtual Assistant TOBI below or contact us on our support page

    I'm having an issue with my multi-room on Vodafone TV

    Check the lights on the front of your multi-room TV box

    Ensure the following lights are 'On' on the front of your multi-room box:

    1. Power – Solid Green Light
    2. WiFi Symbol – Solid Green Lights
    3. Net – Solid Green
    4. HDMI – Solid Blue Light

    If these lights are on and lit in the correct sequence as above, please try the following:

    • Ensure that the correct source/input is selected on your TV (Non-Vodafone TV) remote control and that this source is receiving Vodafone TV.
    • Turn the multi-room TV box off for at least 30 seconds, then power back on – the power light will turn Orange first, then turn on the TV box using your Vodafone TV remote control. The light sequence detailed above will appear and you should now be able to see your Vodafone TV loading screen.
    • Ensure that no objects are blocking the signal between your VAP (Video Access Point) and your multi-room box as this can cause issues with the wireless signal strength. Your VAP is the black box, plugged into your internet router.
    • Check the lights on the front of the VAP and ensure the following are 'On':
      1. Power – Solid Green Light (Top)
      2. WiFi – Solid Green Light (Middle)
      3. Net – Solid Green Light  (Bottom)
    • If the WIFI light on the VAP is flashing, the connection between your VAP and multi-room boxes may have disconnected . To resolve this, please turn off and on your multi-room box and it will prompt you to press and hold the WPA key button on the VAP.
    • Once this has been pressed, the light sequence on the multi-room box detailed above will appear and you should now be able to see your Vodafone TV loading (splash) screen.

    If your main TV box is still not working, please chat to our Virtual Assistant TOBi below or contact us on our support page

    I received a high bill - why?

    Let’s start by explaining the charges on your bill.

    Service charges - cover the monthly fees for your price plans and any Add Ons you buy. These will be charged for a month in advance.

    Usage charges - are the total of all the calls that you made in the previous month. 

    Inclusive calls - are the calls that are included in your monthly price plan.

    Pro-rata or Part month charges - where your service went live in the middle of a bill cycle and the previous part month charge will be included in the following full months bill.

    The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Usage Charges section to see did you make any calls outside of your plan. 

    For more help on this, visit our Understanding your bill section.

    I’m moving house, can I bring my Vodafone Broadband and TV with me?

    Yes, no problem. Our dedicated Home Move team can sort all this out for you. Just send them an email at homemove.ie@vodafone.com

    Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;

    1. If you don’t have access to the property then this will cause a delay in getting your service installed.
    2. Previous occupiers haven’t disconnected their service.
    3. Moving into a new estate that requires a new line.

    If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.

    For more, see the rest of our Home Move FAQs.

    How do I get subtitles on Vodafone TV?

    To get subtitles on Vodafone TV, follow the steps below:

    1. Select 'Info' on your remote
    2. Then choose 'Language'
    3. And choose 'Subtitles'

    If you are deaf or hard of hearing and need specialised subtitles, you will need to contact us through Live Chat on our support page to get a specialised remote. Once you have this,  follow the simple steps below. Please note that subtitles may not be available on all channels.

    1. Select the channel you would like to watch.
    2. Press the blue button
    3. Press 888
    4. This will enable subtitles for this channel, when available

    Analyse your bills on My Vodafone at Home

    My Vodafone at Home gives you instant access to all the information you need just where you need it.

    • Your latest bills - download and analyse your latest bill
    • Your plan allowance - find out how much data you have in your plan every month.
    • Device support - tips & guides for your modem.

    Get help and support with phones, devices and modems

    Please select your modem below
    HG658c
    HG659

Need to talk to us about your query?

Need to talk to us about your query?

Need to talk to us about your query?

Phone numbers

  Number Cost
Bill Pay Customer Care 1907 FREE
Pay As You Go Customer Care 1747 FREE
Fixed & TV Customer Care 1907 FREE
Mobile Technical Support (from Vodafone mobiles) 1740 FREE
Fixed & TV Technical Support (from Vodafone mobiles) 1907 FREE
Mobile Technical Support (from all other phones) 1850 99 51 33
Call Save, 31c / call
Fixed & TV Technical Support (from all other phones)
1907 FREE
Mobile Network Crew (from Vodafone mobiles) 1740
FREE
Mobile Network Crew (from all other phones) 1850 99 51 33
Call Save, 31c / call
Fixed Network Crew 1907 FREE
Mobile Customer Care (from abroad) +35312038232 FREE
Mobile Customer Care (from abroad, from all other phones) +35312038232 Normal rates apply
Join Vodafone 1800 595 595 FREE

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