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I received a high bill - why?

Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

  1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

  2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

 

Can you explain the charges on my bill?

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

Inclusive minutes - are the minutes that are included in your monthly price plan.

Change your Price plan & add ons when you sign into My Vodafone.

 

Why are there different dates for my service and usage charges?

We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

 

I don't recognise these numbers?

If you have used a Vodafone service it may appear as a number that you don't know. For example:

  1. 087 2292222 - Vodafone's mobile internet number
  2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
  3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

 

How much are call charges on Vodafone bill pay price plans?

The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

 

Why is my first bill greater than my stated monthly charge?

The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

 

Why is my mobile bill higher than normal?

There are a few reasons why your bill may be higher than you expect:

  • A promotional offer may have ended
  • You may have ordered a new phone or accessories in the past month
  • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
  • Increased usage may have meant you exceeded your allowance and received charges
  • You may have changed your price plan part way through the month. Manage your price plan & add ons

 

What period does my bill cover?

The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

 

When does my monthly allowances refresh?

You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

 

I’ve changed my monthly add ons - when will they activate?

Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

What is RED Connect?

RED Connect is our suite of Bill Pay plans. With RED Connect plans you can stay connected at home and abroad. You can use your plan in Europe just like you would at home with access to unlimited calls and texts home and within the country you're visiting plus your home data and international allowance in 32 European destinations.

It's also free to receive calls and texts when you are travelling in Europe helping you stay connected with friends and family.  This means you can use maps to explore, discover things to do, and post selfies worry free, without the endless search for WiFi.

How do I unlock my phone?

Check if your mobile is locked

Try a SIM card from another network in your phone. If your phone still works, then it isn't locked and you don't need the NAC.

Get your NAC

You can get your Network Access Code (NAC) online in My Vodafone or you can complete a request form. Please note that you will need your phone’s International Mobile Equipment Identity (IMEI) number to complete this request. All mobile devices have an IMEI. To find out your IMEI number, look behind the battery or dial *#06# into your phone and it will display on screen.

Make sure to read the instructions to complete the form and check that you are eligible for an unlocking code. You'll normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:

  • Apple - 2 working days.
  • Samsung & HTC - 10 working days.
  • All other - 5 working days.
  • All Motorola Handsets purchased over 1.5 Years ago will take up to 15 working days.

How do I check my broadband usage?

To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

How do I top up my phone?

There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

Am I eligible for an upgrade?

Bill pay customers can upgrade their phones anytime so long as 3 months of their current contract have been completed with 3 bills fully paid.

Upgrade Anytime is exclusive to Vodafone and gives you the flexibility to upgrade before the end of your contract, so if you lose, break or have your phone stolen you can choose a new one.

To find out more please visit this page.

I received a high bill - why?

Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

  1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

  2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

 

Can you explain the charges on my bill?

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

Inclusive minutes - are the minutes that are included in your monthly price plan.

Change your Price plan & add ons when you sign into My Vodafone.

 

Why are there different dates for my service and usage charges?

We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

 

I don't recognise these numbers?

If you have used a Vodafone service it may appear as a number that you don't know. For example:

  1. 087 2292222 - Vodafone's mobile internet number
  2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
  3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

 

How much are call charges on Vodafone bill pay price plans?

The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

 

Why is my first bill greater than my stated monthly charge?

The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

 

Why is my mobile bill higher than normal?

There are a few reasons why your bill may be higher than you expect:

  • A promotional offer may have ended
  • You may have ordered a new phone or accessories in the past month
  • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
  • Increased usage may have meant you exceeded your allowance and received charges
  • You may have changed your price plan part way through the month. Manage your price plan & add ons

 

What period does my bill cover?

The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

 

When does my monthly allowances refresh?

You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

 

I’ve changed my monthly add ons - when will they activate?

Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

When will I be eligible for an upgrade?

The best way to find out if you’re eligible for an upgrade is to check the ‘My Plan’ section in the My Vodafone App. If you’re not currently eligible for a standard upgrade, this section will tell you when your next upgrade date will be. Alternatively, check out our Upgrade Anytime offer if you’d like to get hold of a new handset without needing to wait.

The My Vodafone App is available in both iTunes and the Google Play Store.

My caller ID doesn't work?

For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to 'Basic Use' and then 'Making Calls' and there is an instruction there called 'Turn your own caller identification on or off'.

If it still doesn’t work, then contact one of our agents on our Community for help.

How do I activate my new SIM card?

1. Dial 1907

If you're a Bill pay customer, you can activate your own SIM card by dialling 1907 from another phone and follow these steps. You will need your new sim card number and Self Service PIN to complete this task.

  1. Choose Option 1 for Mobile Services.
  2. Choose Option 3 for SIM Activation.
  3. Then Option 1 for SIM Activation.
  4. Enter your SIM Number and Self Service PIN.

2. Text 50005

Alternatively, if you have upgraded, you can text SIM followed by the below details to 50005. Your new SIM will be active within 1 hour.

  • Name
  • Number
  • New SIM card number
  • Old SIM card number OR 3 of your most frequently dialled numbers

I'm unable to browse certain sites on my phone?

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: '10.163.18.69:80/XMPBLOCKED/HOLDING').

As a Bill pay customer, you can change the content filtering settings at any time, through your My Vodafone account. Just log in and click 'Manage my details' and you can set your 'Content Access Profile' there.

How do I reset my voicemail greeting?

To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

Analyse your bill with the My Vodafone app

The My Vodafone app gives you instant access to all the information you need just where you need it.

  • Your latest bills - download and analyse your latest bill
  • Your plan allowance - find out how much data you have in your plan every month.
  • Real-time data usage - keep track of all the data you use in real-time.
  • Smartphone support - tips & guides for all devices.

Get help and support with phones, devices and modems

Please select the brand of your phone, modem or device

 

Need you NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

 

Need you NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

Cherry Points: More info

  1. Online - swap your Cherry Points for rewards in our online catalogue by selecting the reward you want from any of the different categories.
  2. By phone - swap your Cherry Points for Top Up or any of the Cherry bundles, such as free minutes or texts, by calling freefone 1800 800 087. Please note when calling this number you will need to call from your Vodafone mobile and have your caller ID turned on.

How long is my top up credit valid for?

It depends. When you top up, you can make calls for 6 months and receive calls for 8 months. After 8 months your call credit will expire.

Please visit this page for more information on how long credit is valid for.

How do I receive IOU credit?

Stuck without credit but need to make a call? You can get a lend of credit from us or a friend with Super IOU and IOU Buddy.

For more information on how to receive an IOU credit please visit this page.

How do I top up my mobile phone or broadband?

There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

For more information on the various ways to top up please visit this page.

How do I check my reamaining credit and usage details?

There are several ways to view your credit balance:

  1. On My Vodafone, you can see your remaining call credit and view your top up history.
  2. In the My Vodafone App on the home page
  3. On your phone - Simply type *174# and press call or send. You’ll see your credit immediately. This text is free.

You can now view your usage details in the My Vodafone App. This shows you exactly how your credit was spent. Go to ‘My balance’ and clicik on ‘Usage details’.

How do I register to get my free credit?

Existing customers

If you were already a Vodafone customer before you bought your new phone, simply:

  1. Update your new phone details on My Vodafone within 60 days of using your phone for the first time.
  2. Top up by €20 or more in one go and you will receive €5 extra.

New customers

  1. Put your new SIM into your phone.
  2. Register your details on My Vodafone within 60 days of using your new SIM.
  3. Top up by €20 or more in one go (top up not required for SIM only customers who keep their existing phone when they join Vodafone).

Download the My Vodafone app

The My Vodafone app gives you instant access to all the information you need just where you need it.

  • Top up - you can top up on the go.
  • Your plan allowance - find out how much data you have in your plan every month.
  • Real-time data usage - keep track of all the data you use in real-time.
  • Smartphone support - tips & guides for all devices.

Get help and support with phones, devices and modems

Please select the brand of your phone, modem or device

 

Need you NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

 

Need you NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

Request NAC code now

How do I check my broadband usage?

To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

What is my UAN number?

Your UAN number is an 8-digit number that telecoms providers use to identify phone lines.If you’re a Vodafone At Home customer then this number should be available on your latest bill. Login to My Vodafone At Home to download your latest bill. You can also contact us by phone or you can ask our community moderators.

Where do I find my wireless WPA key?

The WPA Key is the case-sensitive password you need to access your the wireless network broadcast from your Vodafone modem.

The WPA security key is located on the label on the back panel of your Vodafone wireless modem.

What do I need to get LightSpeed Broadband?

It's easy! To sign up for Vodafone broadband, you just need:

  1. To request that one of our agents check the eligibility at your address. The rollout of our LightSpeed Broadband network means that more and more locations will have the service over time so keep checking on its availability in your location here to receive updates.
  2. Once this is confirmed we will arrange an engineer to call to your home to set up your new LightSpeed broadband service

How long does it take to set up broadband?

Before we can activate your broadband service, your landline will need to be switched over to Vodafone. This can take up to 10 working days (the average time is 5 days).

Once that happens, your broadband service will be switched on (or switched over) to Vodafone within 15 working days (although the average time is only 10 days). These are industry defined timelines, and we of course aim to provide you with service as soon as possible.

What is Broadband Voice?

Broadband Voice is a technology which enables Vodafone to provide the customers voice service over their fixed broadband/internet. You will no longer use your normal landline when making / receiving calls.

You are required to plug your phone directly into your modem.

Analyse your bills on My Vodafone at Home

My Vodafone at Home gives you instant access to all the information you need just where you need it.

  • Your latest bills - download and analyse your latest bill
  • Your plan allowance - find out how much data you have in your plan every month.
  • Device support - tips & guides for your modem.

Get help and support with phones, devices and modems

Please select your modem below
HG658c
HG659

How long does an installation take?

When you order Vodafone TV we will organise with you a date to send an engineer out to install your TV

Installation times vary based on a number of factors. We aim to have you Live in the shortest time possible but certain installs may take up to 2/3 hours in extreme cases.

What is Restart TV?

Vodafone TV offers a unique feature called 'Restart TV'. Now you can restart any Live TV show even if you forgot to record it. Simply press the 'OK' button wherever you see the Restart icon to start from the beginning.

*Restart TV is subject to content licenses agreements. Certain shows may not be supported.

How do I register for Vodafone TV Anywhere?

To register you need to be a Vodafone TV Subscriber. Just register at My Vodafone Home as a new customer. You can then open TV Anywhere and log in using these details.

Do I need a satellite dish for Vodafone TV?

No. Vodafone TV is delivered over our broadband service and does not required a satellite dish.

Can I reschedule my installation appointment?

You can reschedule your appointment by contacting us through 1907 or Live Chat on our Contact Us page.

Vodafone TV Welcome Guide

Download the Vodafone TV Welcome Guide. If you are a new Vodafone TV customer, have a read of it to bring yourself up to speed on everything you need to know to get started.

Analyse your bills on My Vodafone at Home

My Vodafone at Home gives you instant access to all the information you need just where you need it.

  • Your latest bills - download and analyse your latest bill
  • Your plan allowance - find out how much data you have in your plan every month.
  • Device support - tips & guides for your modem.

Get help and support with phones, devices and modems

Please select your modem below
HG658c
HG659
  • Most Popular

    I received a high bill - why?

    Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

    1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

    2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

     

    Can you explain the charges on my bill?

    Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

    Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

    Inclusive minutes - are the minutes that are included in your monthly price plan.

    Change your Price plan & add ons when you sign into My Vodafone.

     

    Why are there different dates for my service and usage charges?

    We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

     

    I don't recognise these numbers?

    If you have used a Vodafone service it may appear as a number that you don't know. For example:

    1. 087 2292222 - Vodafone's mobile internet number
    2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
    3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

     

    How much are call charges on Vodafone bill pay price plans?

    The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

    My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

     

    Why is my first bill greater than my stated monthly charge?

    The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

     

    Why is my mobile bill higher than normal?

    There are a few reasons why your bill may be higher than you expect:

    • A promotional offer may have ended
    • You may have ordered a new phone or accessories in the past month
    • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
    • Increased usage may have meant you exceeded your allowance and received charges
    • You may have changed your price plan part way through the month. Manage your price plan & add ons

     

    What period does my bill cover?

    The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

     

    When does my monthly allowances refresh?

    You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

     

    I’ve changed my monthly add ons - when will they activate?

    Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

    What is RED Connect?

    RED Connect is our suite of Bill Pay plans. With RED Connect plans you can stay connected at home and abroad. You can use your plan in Europe just like you would at home with access to unlimited calls and texts home and within the country you're visiting plus your home data and international allowance in 32 European destinations.

    It's also free to receive calls and texts when you are travelling in Europe helping you stay connected with friends and family.  This means you can use maps to explore, discover things to do, and post selfies worry free, without the endless search for WiFi.

    How do I unlock my phone?

    Check if your mobile is locked

    Try a SIM card from another network in your phone. If your phone still works, then it isn't locked and you don't need the NAC.

    Get your NAC

    You can get your Network Access Code (NAC) online in My Vodafone or you can complete a request form. Please note that you will need your phone’s International Mobile Equipment Identity (IMEI) number to complete this request. All mobile devices have an IMEI. To find out your IMEI number, look behind the battery or dial *#06# into your phone and it will display on screen.

    Make sure to read the instructions to complete the form and check that you are eligible for an unlocking code. You'll normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:

    • Apple - 2 working days.
    • Samsung & HTC - 10 working days.
    • All other - 5 working days.
    • All Motorola Handsets purchased over 1.5 Years ago will take up to 15 working days.

    How do I check my broadband usage?

    To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

    All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

    How do I top up my phone?

    There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

    Am I eligible for an upgrade?

    Bill pay customers can upgrade their phones anytime so long as 3 months of their current contract have been completed with 3 bills fully paid.

    Upgrade Anytime is exclusive to Vodafone and gives you the flexibility to upgrade before the end of your contract, so if you lose, break or have your phone stolen you can choose a new one.

    To find out more please visit this page.

  • Bill pay

    I received a high bill - why?

    Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

    1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.

    2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

     

    Can you explain the charges on my bill?

    Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

    Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

    Inclusive minutes - are the minutes that are included in your monthly price plan.

    Change your Price plan & add ons when you sign into My Vodafone.

     

    Why are there different dates for my service and usage charges?

    We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

     

    I don't recognise these numbers?

    If you have used a Vodafone service it may appear as a number that you don't know. For example:

    1. 087 2292222 - Vodafone's mobile internet number
    2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
    3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

     

    How much are call charges on Vodafone bill pay price plans?

    The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

    My Vodafone allows you to view details of your bills and to check or change your current price planLogin to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

     

    Why is my first bill greater than my stated monthly charge?

    The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

     

    Why is my mobile bill higher than normal?

    There are a few reasons why your bill may be higher than you expect:

    • A promotional offer may have ended
    • You may have ordered a new phone or accessories in the past month
    • Calls made abroad are often charged at a higher rate and may not be seen until your next bill
    • Increased usage may have meant you exceeded your allowance and received charges
    • You may have changed your price plan part way through the month. Manage your price plan & add ons

     

    What period does my bill cover?

    The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

     

    When does my monthly allowances refresh?

    You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

     

    I’ve changed my monthly add ons - when will they activate?

    Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

    When will I be eligible for an upgrade?

    The best way to find out if you’re eligible for an upgrade is to check the ‘My Plan’ section in the My Vodafone App. If you’re not currently eligible for a standard upgrade, this section will tell you when your next upgrade date will be. Alternatively, check out our Upgrade Anytime offer if you’d like to get hold of a new handset without needing to wait.

    The My Vodafone App is available in both iTunes and the Google Play Store.

    My caller ID doesn't work?

    For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to 'Basic Use' and then 'Making Calls' and there is an instruction there called 'Turn your own caller identification on or off'.

    If it still doesn’t work, then contact one of our agents on our Community for help.

    How do I activate my new SIM card?

    1. Dial 1907

    If you're a Bill pay customer, you can activate your own SIM card by dialling 1907 from another phone and follow these steps. You will need your new sim card number and Self Service PIN to complete this task.

    1. Choose Option 1 for Mobile Services.
    2. Choose Option 3 for SIM Activation.
    3. Then Option 1 for SIM Activation.
    4. Enter your SIM Number and Self Service PIN.

    2. Text 50005

    Alternatively, if you have upgraded, you can text SIM followed by the below details to 50005. Your new SIM will be active within 1 hour.

    • Name
    • Number
    • New SIM card number
    • Old SIM card number OR 3 of your most frequently dialled numbers

    I'm unable to browse certain sites on my phone?

    To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: '10.163.18.69:80/XMPBLOCKED/HOLDING').

    As a Bill pay customer, you can change the content filtering settings at any time, through your My Vodafone account. Just log in and click 'Manage my details' and you can set your 'Content Access Profile' there.

    How do I reset my voicemail greeting?

    To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

    Analyse your bill with the My Vodafone app

    The My Vodafone app gives you instant access to all the information you need just where you need it.

    • Your latest bills - download and analyse your latest bill
    • Your plan allowance - find out how much data you have in your plan every month.
    • Real-time data usage - keep track of all the data you use in real-time.
    • Smartphone support - tips & guides for all devices.

    Get help and support with phones, devices and modems

    Please select the brand of your phone, modem or device

     

    Need you NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

     

    Need you NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

  • Pay as you go

    Cherry Points: More info

    1. Online - swap your Cherry Points for rewards in our online catalogue by selecting the reward you want from any of the different categories.
    2. By phone - swap your Cherry Points for Top Up or any of the Cherry bundles, such as free minutes or texts, by calling freefone 1800 800 087. Please note when calling this number you will need to call from your Vodafone mobile and have your caller ID turned on.

    How long is my top up credit valid for?

    It depends. When you top up, you can make calls for 6 months and receive calls for 8 months. After 8 months your call credit will expire.

    Please visit this page for more information on how long credit is valid for.

    How do I receive IOU credit?

    Stuck without credit but need to make a call? You can get a lend of credit from us or a friend with Super IOU and IOU Buddy.

    For more information on how to receive an IOU credit please visit this page.

    How do I top up my mobile phone or broadband?

    There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

    For more information on the various ways to top up please visit this page.

    How do I check my reamaining credit and usage details?

    There are several ways to view your credit balance:

    1. On My Vodafone, you can see your remaining call credit and view your top up history.
    2. In the My Vodafone App on the home page
    3. On your phone - Simply type *174# and press call or send. You’ll see your credit immediately. This text is free.

    You can now view your usage details in the My Vodafone App. This shows you exactly how your credit was spent. Go to ‘My balance’ and clicik on ‘Usage details’.

    How do I register to get my free credit?

    Existing customers

    If you were already a Vodafone customer before you bought your new phone, simply:

    1. Update your new phone details on My Vodafone within 60 days of using your phone for the first time.
    2. Top up by €20 or more in one go and you will receive €5 extra.

    New customers

    1. Put your new SIM into your phone.
    2. Register your details on My Vodafone within 60 days of using your new SIM.
    3. Top up by €20 or more in one go (top up not required for SIM only customers who keep their existing phone when they join Vodafone).

    Download the My Vodafone app

    The My Vodafone app gives you instant access to all the information you need just where you need it.

    • Top up - you can top up on the go.
    • Your plan allowance - find out how much data you have in your plan every month.
    • Real-time data usage - keep track of all the data you use in real-time.
    • Smartphone support - tips & guides for all devices.

    Get help and support with phones, devices and modems

    Please select the brand of your phone, modem or device

     

    Need you NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

     

    Need you NAC Code?

    To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked.

    Request NAC code now

  • Broadband & landline

    How do I check my broadband usage?

    To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

    All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

    What is my UAN number?

    Your UAN number is an 8-digit number that telecoms providers use to identify phone lines.If you’re a Vodafone At Home customer then this number should be available on your latest bill. Login to My Vodafone At Home to download your latest bill. You can also contact us by phone or you can ask our community moderators.

    Where do I find my wireless WPA key?

    The WPA Key is the case-sensitive password you need to access your the wireless network broadcast from your Vodafone modem.

    The WPA security key is located on the label on the back panel of your Vodafone wireless modem.

    What do I need to get LightSpeed Broadband?

    It's easy! To sign up for Vodafone broadband, you just need:

    1. To request that one of our agents check the eligibility at your address. The rollout of our LightSpeed Broadband network means that more and more locations will have the service over time so keep checking on its availability in your location here to receive updates.
    2. Once this is confirmed we will arrange an engineer to call to your home to set up your new LightSpeed broadband service

    How long does it take to set up broadband?

    Before we can activate your broadband service, your landline will need to be switched over to Vodafone. This can take up to 10 working days (the average time is 5 days).

    Once that happens, your broadband service will be switched on (or switched over) to Vodafone within 15 working days (although the average time is only 10 days). These are industry defined timelines, and we of course aim to provide you with service as soon as possible.

    What is Broadband Voice?

    Broadband Voice is a technology which enables Vodafone to provide the customers voice service over their fixed broadband/internet. You will no longer use your normal landline when making / receiving calls.

    You are required to plug your phone directly into your modem.

    Analyse your bills on My Vodafone at Home

    My Vodafone at Home gives you instant access to all the information you need just where you need it.

    • Your latest bills - download and analyse your latest bill
    • Your plan allowance - find out how much data you have in your plan every month.
    • Device support - tips & guides for your modem.

    Get help and support with phones, devices and modems

    Please select your modem below
    HG658c
    HG659
  • TV

    How long does an installation take?

    When you order Vodafone TV we will organise with you a date to send an engineer out to install your TV

    Installation times vary based on a number of factors. We aim to have you Live in the shortest time possible but certain installs may take up to 2/3 hours in extreme cases.

    What is Restart TV?

    Vodafone TV offers a unique feature called 'Restart TV'. Now you can restart any Live TV show even if you forgot to record it. Simply press the 'OK' button wherever you see the Restart icon to start from the beginning.

    *Restart TV is subject to content licenses agreements. Certain shows may not be supported.

    How do I register for Vodafone TV Anywhere?

    To register you need to be a Vodafone TV Subscriber. Just register at My Vodafone Home as a new customer. You can then open TV Anywhere and log in using these details.

    Do I need a satellite dish for Vodafone TV?

    No. Vodafone TV is delivered over our broadband service and does not required a satellite dish.

    Can I reschedule my installation appointment?

    You can reschedule your appointment by contacting us through 1907 or Live Chat on our Contact Us page.

    Vodafone TV Welcome Guide

    Download the Vodafone TV Welcome Guide. If you are a new Vodafone TV customer, have a read of it to bring yourself up to speed on everything you need to know to get started.

    Analyse your bills on My Vodafone at Home

    My Vodafone at Home gives you instant access to all the information you need just where you need it.

    • Your latest bills - download and analyse your latest bill
    • Your plan allowance - find out how much data you have in your plan every month.
    • Device support - tips & guides for your modem.

    Get help and support with phones, devices and modems

    Please select your modem below
    HG658c
    HG659

Need to talk to us about your query?

Need to talk to us about your query?

Need to talk to us about your query?

Phone numbers

  Number Cost
Bill Pay Customer Care 1907 FREE
Pay As You Go Customer Care 1747 15c/call
Fixed & TV Customer Care 1907 FREE
Mobile Technical Support 1740 FREE
Fixed & TV Technical Support 1907 FREE
Mobile Technical Support (from all other phones) 1850 99 51 33
Call Save, 31c / call
Fixed & TV Technical Support (from all other phones)
1907 FREE
Mobile Network Crew 1740
FREE
Mobile Network Crew (from all other phones) 1850 99 51 33
Call Save, 31c / call
Fixed Network Crew 1907 FREE
Mobile Customer Care (from abroad) 1907 FREE
Join Vodafone 1800 595 595
FREE
     

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