Check out this YouTube video to find out all you need to know about your bill. Also, we have answered some of your questions below.

1. View your 'Quick Breakdown' - On page 1 of your bill, you will see your ‘Quick Breakdown' which gives all the details and costs of your plan as well as any extra add ons you may have. It also includes the total cost of any charges outside of your plan and add ons.


2. View 'Call Details' - The next section of your bill is ‘Call Details’, which gives an individual breakdown of every call, text or data connection you’ve made throughout the month. If you’ve travelled outside the EU, made international calls, or used a lot of data, there may be some charges shown here.

Can you explain the charges on my bill?

Service charges - cover the monthly fees for your price plans and any Add Ons you buy. Service charges also cover other items such as mobiles you have bought or Vodafone Stay Mobile Insurance.

Usage charges - are the totals of all your calls, messages and data outside of your inclusive minutes and Add Ons.

Inclusive minutes - are the minutes that are included in your monthly price plan.

Change your Price plan & add ons when you sign into My Vodafone.

Why are there different dates for my service and usage charges?

We charge for your price plan in advance, but we can't do this for your calls, messages and data. So your service charges are for the month coming up and your usage charges are for the month just gone.

I don't recognise these numbers?

If you have used a Vodafone service it may appear as a number that you don't know. For example:

1. 087 2292222 - Vodafone's mobile internet number
2. 00353 87 699989 or 00353 87 699959 - these are the numbers for Vodafone's message centre. They appear when you send texts while abroad
3. 51745 - this is Vodafone's Information Services number. You may see this number on your bill if you're subscribed to Vodafone Text Alerts.

How much are call charges on Vodafone bill pay price plans?

The best way to check your price plan and find out how much you’re being charged is to register your account on My Vodafone.

My Vodafone allows you to view details of your bills and to check or change your current price plan. Login to My Vodafone to check your price plan and call rates now. Alternatively, you can find out more about current plans or Vodafone legacy plans in the shop section of our site.

Why is my first bill greater than my stated monthly charge?

The reason for this is that the first bill includes charges from when you joined, along with charges for one month in advance. All bills thereafter are charged for one month in advance and they should match up to the price you're expecting.

Why is my mobile bill higher than normal?

There are a few reasons why your bill may be higher than you expect:

• A promotional offer may have ended
• You may have ordered a new phone or accessories in the past month
• Calls made abroad are often charged at a higher rate and may not be seen until your next bill
• Increased usage may have meant you exceeded your allowance and received charges
• You may have changed your price plan part way through the month. Manage your price plan & add ons

What period does my bill cover?

The dates of your charges will be clearly shown on your paper or e-bill. Line rental is usually paid in advance for the next month; whereas call charges are from the previous month. There may be times where calls go back further than a month but have only just reached your account. This is usually for calls made while you were abroad.

When does my monthly allowances refresh?

You can start using your new monthly allowance from the first day of your bill cycle - this is either the 7th, 14th, 21st or last day of the month, depending on when you joined Vodafone.

I’ve changed my monthly add ons - when will they activate?

Any changes you make to your plan or add ons come into effect from the start of your new bill cycle.

The best way to find out if you’re eligible for an upgrade is to check the ‘My Plan’ section in the My Vodafone App. If you’re not currently eligible for a standard upgrade, this section will tell you when your next upgrade date will be. Alternatively, check out our Upgrade Anytime offer if you’d like to get hold of a new handset without needing to wait.

The My Vodafone App is available in both iTunes and the Google Play Store.

For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to 'Basic Use' and then 'Making Calls' and there is an instruction there called 'Turn your own caller identification on or off'.

If it still doesn’t work, then contact one of our agents on our Community for help.

1. Dial 1907

If you're a Bill pay customer, you can activate your own SIM card by dialling 1907 from another phone and follow these steps. You will need your new sim card number and Self Service PIN to complete this task.

1. Choose Option 1 for Mobile Services.
2. Choose Option 3 for SIM Activation.
3. Then Option 1 for SIM Activation.
4. Enter your SIM Number and Self Service PIN.

2. Text 50005

Alternatively, if you have upgraded, you can text SIM followed by the below details to 50005. Your new SIM will be active within 1 hour.

• Name
• Number
• New SIM card number
• Old SIM card number OR 3 of your most frequently dialled numbers

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: '10.163.18.69:80/XMPBLOCKED/HOLDING').

As a Bill pay customer, you can change the content filtering settings at any time, through your My Vodafone account. Just log in and click 'Manage my details' and you can set your 'Content Access Profile' there.

1. Online - swap your Cherry Points for rewards in our online catalogue by selecting the reward you want from any of the different categories.
2. By phone - swap your Cherry Points for Top Up or any of the Cherry bundles, such as free minutes or texts, by calling freefone 1800 800 087. Please note when calling this number you will need to call from your Vodafone mobile and have your caller ID turned on.

It depends. When you top up, you can make calls for 6 months and receive calls for 8 months. After 8 months your call credit will expire.

Please visit this page for more information on how long credit is valid for.

Stuck without credit but need to make a call? You can get a lend of credit from us or a friend with Super IOU and IOU Buddy.

For more information on how to receive an IOU credit please visit this page.

There are various ways to top up. The quickest and most convenient way to top up is by logging onto My Vodafone or via the My Vodafone App.

For more information on the various ways to top up please visit this page.

There are several ways to view your credit balance:

1. On My Vodafone, you can see your remaining call credit and view your top up history.
2. In the My Vodafone App on the home page
3. On your phone - Simply type *174# and press call or send. You’ll see your credit immediately. This text is free.

You can now view your usage details in the My Vodafone App. This shows you exactly how your credit was spent. Go to ‘My balance’ and clicik on ‘Usage details’.

Existing customers

If you were already a Vodafone customer before you bought your new phone, simply:

1. Update your new phone details on My Vodafone within 60 days of using your phone for the first time.
2. Top up by €20 or more in one go and you will receive €5 extra.

New customers

1. Put your new SIM into your phone.
2. Register your details on My Vodafone within 60 days of using your new SIM.
3. Top up by €20 or more in one go (top up not required for SIM only customers who keep their existing phone when they join Vodafone).

To check your broadband usage simply login to your My Vodafone at Home online account. Click on the 'View usage' link to see your data and call usage so far this month. To view your usage for previous months simply change the 'Period' in the drop down menu.

All the latest Vodafone Home Phone and Broadband bundles include unlimited data usage. To upgrade your broadband package give us a call on freephone 1907.

The WPA Key is the case-sensitive password you need to access your the wireless network broadcast from your Vodafone modem.

The WPA security key is located on the label on the back panel of your Vodafone wireless modem.

It's easy! To sign up for Vodafone broadband, you just need:

1. To request that one of our agents check the eligibility at your address. The rollout of our LightSpeed Broadband network means that more and more locations will have the service over time so keep checking on its availability in your location here to receive updates.
2. Once this is confirmed we will arrange an engineer to call to your home to set up your new LightSpeed broadband service

Before we can activate your broadband service, your landline will need to be switched over to Vodafone. This can take up to 10 working days (the average time is 5 days).

Once that happens, your broadband service will be switched on (or switched over) to Vodafone within 15 working days (although the average time is only 10 days). These are industry defined timelines, and we of course aim to provide you with service as soon as possible.

Broadband Voice is a technology which enables Vodafone to provide the customers voice service over their fixed broadband/internet. You will no longer use your normal landline when making / receiving calls.

You are required to plug your phone directly into your modem.

When you order Vodafone TV we will organise with you a date to send an engineer out to install your TV

Installation times vary based on a number of factors. We aim to have you Live in the shortest time possible but certain installs may take up to 2/3 hours in extreme cases.

Vodafone TV offers a unique feature called 'Restart TV'. Now you can restart any Live TV show even if you forgot to record it. Simply press the 'OK' button wherever you see the Restart icon to start from the beginning.

*Restart TV is subject to content licenses agreements. Certain shows may not be supported.