You can reschedule your appointment online through My Vodafone Home.  You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register. 

If the above options don’t suit, you can contact us on Live Chat on our Support page.

Check the lights on the front of your multi-room TV box

Ensure the following lights are 'On' on the front of your multi-room box:

1. Power – Solid Green Light
   
2. WiFi Symbol – Solid Green Lights
   
3. Net – Solid Green
   
4. HDMI – Solid Blue Light
   

If these lights are on and lit in the correct sequence as above, please try the following:

• Ensure that the correct source/input is selected on your TV (Non-Vodafone TV) remote control and that this source is receiving Vodafone TV.
  
• Turn the multi-room TV box off for at least 30 seconds, then power back on – the power light will turn Orange first, then turn on the TV box using your Vodafone TV remote control. The light sequence detailed above will appear and you should now be able to see your Vodafone TV loading screen.
  
• Ensure that no objects are blocking the signal between your Video Access Point (VAP) and your multi-room box as this can cause issues with the wireless signal strength. Your VAP is the black box, plugged into your internet router.
  
• Check the lights on the front of the VAP and ensure the following are 'On':
  1. Power – Solid Green Light (Top)
  2. WiFi – Solid Green Light (Middle)
  3. Net – Solid Green Light  (Bottom)

• If the WiFi light on the VAP is flashing, the connection between your VAP and multi-room boxes may have disconnected . To resolve this, please turn your multi-room box off and on. It will prompt you to press and hold the WPA key button on the VAP.
  
• When this is done, the light sequence on the multi-room box detailed above will appear and you should now be able to see your Vodafone TV loading (splash) screen.
  

If your main TV box is still not working then please contact us on our Support page.