Privacy notice
We take privacy seriously - please read our Privacy Notice that describes the different ways we use and manage your personal information.
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Frequently asked questions
Why do I need to answer personal questions every time I call Vodafone?
Why do I need to answer personal questions every time I call Vodafone?
Each time you contact Vodafone you may be asked a number of security questions to confirm your identity.
This practice works in the interest of your security, ensuring that another person cannot gain access to your account and make changes without your permission.
It is also helpful to our customer service representatives in checking that the account details are accurate and up to date.Â
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Does Vodafone share my personal data with other companies?
Does Vodafone share my personal data with other companies?
Yes, Vodafone will share your personal data with a number of third party companies who are acting on our behalf to provide a service to you (for example, if you order a new phone, your order will be dispatched to you by our order fulfilment partner).
Vodafone will ensure that the appropriate contractual and security arrangements are in place.
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