Can I record my phone call to Vodafone?
By recording your phone call with Vodafone, you will be collecting the personal data of the employee that you are speaking to and will need to notify them that the call is being recorded.
The employee will have the right (as an individual) to object to your recording of the phone call and may choose not to continue with the call.
Some of Vodafone’s call centres are outside of the EU. Is this legal and is my personal data protected?
Vodafone Ireland is part of the Vodafone Group and we use some services provided to us by other Vodafone companies for performing certain tasks (for example, customer care, administrative functions, and roaming services).
As a result, other Vodafone companies will have access to the personal data that is held by Vodafone Ireland to allow them to complete these tasks.
Vodafone Group ensures that all Vodafone companies maintain the same privacy commitment and that appropriate safeguards are in place. We also maintain intercompany agreements containing the appropriate EU contractual clauses to ensure that your data is protected.
How do I give my permission to have my personal data shared with other companies?
Sometimes Vodafone will use a third party company to perform certain activities on our behalf.
If these activities are required in order to provide the service (example printing and posting your bill), then we have a legitimate business interest and do not require your permission.
If Vodafone is sharing personal data for any purpose where consent is required, we will ensure to respect your preferences.
I am receiving unwanted communications from Vodafone about new products and services. How can I stop this?
Vodafone provide a number of choices relating to how your data is used, specifically for marketing, analysis and profiling.
Please visit your My Vodafone account or call 1800 200 234 if you want to check or change your preferences.
I am receiving communications from Vodafone but am not a Vodafone customer. What should I do?
If you are not a Vodafone customer, please contact us at 01 2037000 or at email@example.com to report any unwanted communications that you have received.
We may need to collect some information from you in order to investigate this, (for example, we may ask for your email address and information on the content of the email received).
How can I get a copy of my personal data?
You can request a copy of your personal data through your online account, or by contacting Vodafone by phone or in store.
You will receive a response within one month of receipt of your request.
Can I get a copy of a call recording?
Vodafone record some calls for quality and training purposes. Not all calls are recorded and the person with whom you speak will not be able to confirm if the call is being recorded at the time of the call. If a call is recorded it will be retained for 90 days only.
Our sales centres record all calls which will be retained for 24 months from the date of the call for the purpose of recording the details of your contract.
You can request a copy of the call record by making a subject data request in My Vodafone.
What is included in a subject access request?
We will include any personal data that relates to or identifies you. This will include your personal details and may include, for example, details of account notes, call recordings, live chat scripts, etc.
Please let us know if there is anything in particular that you are looking for in order to speed up your request. This can be done through your account in My Vodafone.
I did not receive all of my personal data from Vodafone. What can I do?
If you feel that you did not receive all the personal data that you expected, please refer to the Privacy Statement where you will find an overview of our data retention schedule giving details of the length of time we retain different types of personal data.
Please contact us if you have any queries about the personal data you have received.
If you are not satisfied, you have the right to complain to the Data Protection Officer at Dataprotection.firstname.lastname@example.org
I want to have all of my personal data deleted under the right to be forgotten
Please visit https://n.vodafone.ie/privacy/cookie-policy.html to submit your request for deletion/erasure of your personal data. Vodafone will delete your personal data where possible and notify you of completion of this request within 30 days.
In some cases, we will need to retain certain personal data to allow us to fulfil a legal obligation, or to fulfil our contract with you.
· If you are or have been a bill pay customer, we are obliged to keep copies of your invoices for 6 years for revenue purposes
· If your account is still active, we need to keep some details to help us to provide you with the service
· If you are still within the minimum period of your contract, we will need to keep your information to provide a service to you as agreed in the contract
· If you have an overdue balance on an account, we will need to keep a certain amount of information to contact you about the outstanding amount
· There are legal obligations placed on Vodafone to keep details of your phone usage for a certain period so this information cannot be deleted
How can I have my personal data corrected or rectified?
You can update your contact information (address, email etc.) using your My Vodafone online account.
If you become aware that Vodafone may have other information that is incorrect or outdated relating to you, you can submit a request to have this rectified using the request form at https://n.vodafone.ie/privacy/cookie-policy.html
You will receive a notification of completion of your request within 30 days.
What will I receive if I submit a data portability request?
A data portability request will provide you with an electronic file containing the personal data that you have provided to Vodafone.
This will include basic information such as name, address, email address, phone number.
I need information on text messages I have sent and received
I need access to my phone records. Do I need to send a data access request?
You may send a data access request to obtain copies of your call records, however, this information is also available for you to download from your My Vodafone online account.
If you do send a data access request for call records, you will receive copies of the call details section of your monthly bill.
Pay as you go customers will receive a document with records of calls including time and date, and number dialled.
I need information on calls and texts I made and received
I need information on my incoming calls?
Can you see my location when I make a call?
Can I get information on how I used my data allowance?
Vodafone will be able to advise you of the amount of your data allowance used, which will be included on your monthly bill, but do not keep a record of the content of websites you viewed or information you downloaded.
If you have a query on how your data allowance is being used, or you are using a large amount of data and are unsure how this is happening, your handset may provide a breakdown of data usage per application.
If a particular app is using a lot of data, please check the apps settings which may have options to reduce the data consumption.