Vodafone accessibility statement
Vodafone is dedicated to meeting the needs of people with disabilities, and recognises the importance of complying with accessibility standards. We are here to help you get the most out of your Vodafone service and device whether you have restricted vision, difficulty hearing or have limited dexterity or mobility.
The sections below detail how you can use our website, products and services. They include links if you need more information.
We also recognise the challenge of creating a site that focuses not only on complying with standards, but on delivering an excellent online experience to the widest possible audience, including users with disabilities.
The standards this website complies with
The site is designed in accordance with priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines and the Irish National Disability Authority Guidelines for Web Accessibility. The website uses structured semantic markup. H1 tags are used for main titles, H2 tags for subtitles. The website uses cascading style sheets for visual layout. This ensures that content is perfectly linearised and improves performance on a wide range of browsers and other user agents. Pages are designed to validate as XHTML 1.0 Strict. There are still some legacy pages that cause validation errors, and work is ongoing to fix these.
To help deliver and maintain an accessible website, Vodafone has created internal guidelines to guide web administrators and authors in the creation of accessible web content. These guidelines cover issues such as:
- Creating user friendly web content
- Writing meaningful alternative text
- Creating accessible tables
- Creating accessible forms
- Creating accessible link phrases
Page layout and navigation
Pages on the website are structured as follows:
- Header links– links to the homepage, Contact Us, About Us
- Search box– key word searching of the website
- Main navigation– links to the main sections of the web site
- Content – main content for that page, structured using headings and paragraph elements
- Sub navigation– when you select a category in the main navigation panel, a list of further navigation links is available for that section
Products and services we offer
Irish Text Relay Service – ITRS
Vodafone provide access to the Irish Text Relay Service (ITRS) which is a service we have developed and funded in partnership with other industry operators to facilitate deaf or hard of hearing people to make and receive calls. The full details of the service are available at www.itrs.ie
ITRS translates text into voice and voice into text to facilitate a person with a hearing disability in making and receiving calls in the Republic of Ireland. Calls are relayed through an ITRS agents who performs this translation.
ITRS customers can make and receive text relay calls as per their chosen plan using a range of PC or mobile media devices. The ITRS App is available on iOS through the App Store, on Google Play for android or via your PC using the ITRS web client.
The service is available 24 hours a day.
- To use the ITRS app you must first register the phone number you will be using to make and receive calls on the app. Please click here to register and you can also access details on how to make and receive calls and other important app features.
Accessible directory enquiries
If you have a vision impairment and have difficulty reading the phone book you can register to avail of a free directory enquiry service. You can contact 1800 574 574 to obtain a registration form. As part of registration, you will need to provide certified confirmation that you are eligible to register for the 196 service. Once you are registered you will be allocated a special PIN number which you then provide to the 196 operator each time you make a directory enquiry.
If you find it difficult to read your standard paper or online bill, there are other options available. We will make arrangements to deliver your bill to you in an accessible format. Please contact us directly at any time if you need to discuss your billing requirements.
Vodafone offer a wide range of phones with many useful features and certain phones are designed to be more accessible and come with:
- Large display and backlit keypad with adjustable contrast and font size
- Large, well-spaced actual keys, and a raised dot on the 5 for easy navigation
- Sound settings that alert you when the phone is powering up or down, or when the battery is low
- Personalised ringtones for each person, so you know who’s calling you
- Speed-dial for calling with minimum keystrokes
- A Bluetooth headset, so you can answer your phone without having to find it
- Actual or touchscreen buttons that vibrate or make a sound when pressed
- Predictive texting, or a predictive typing app, to limit the keystrokes needed
Testing your phone
If you wear a hearing aid/cochlear implant you have the option to test your phone. If you purchase your phone and find that your hearing aid/cochlear implant is not compatible with the phone you have purchased we offer a refund or replacement within 14 days of your instore purchase. We can talk you through your handset features in any of our Vodafone stores.
We have a wide range of plans designed to meet your requirements whether you need more a plan that includes more data, more text or voice options. Talk to us instore or contact us on Live Chat. Click here for contact information
Emergency 112 SMS service
The 112 SMS service lets deaf, hard of hearing and speech-impaired people in the Republic of Ireland send an SMS text message* to the Emergency Call Answering Service (ECAS) where it will be passed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard. You must REGISTER for the service and you can find out how it works on their website www.112.ie.
Vodafone TV has subtitles available to customers. Subtitles are available on at least 30 channels including all essential channels such as the RTE and BBC channels.
Subtitles can be accessed a number of ways. Either through the Settings option in the main menu, or with a special remote that is available to order by contacting our Live Chat team at vodafone.ie/support or by contacting us 1907.
Please see here [https://n.vodafone.ie/support/tv-hub/tv/features.html] to find instructions to access and enable Subtitles.
We hope we have provided the information you need however if you have any questions please contact us at any time or drop into one of our stores. Click here for Vodafone Customer Care support and contact information.
Vodafone participate in the ComReg forum on Electronic Communications Services for People with Disabilities. Click here for ComReg information on accessibility.
The GARI (Global Accessibility Reporting Initiative) website provides useful detail on accessibility options for handsets. Click here for details