When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we aim to get you back up and running with your device as soon as possible.
Loss, theft, malicious or accidental damage
- If your phone has been lost or stolen, you need to let us know as soon as possible. Connect with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
- Once you have completed these steps, submit your claim on our dedicated claim portal www.staymobile.ie or contact the claim department on 0818 927711 to submit your claim
- If your phone is damaged, submit your claim on our dedicated claim portal www.staymobile.ie or please call the claims department directly on 0818 927711
Notice for security locked devices
Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).
Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).
We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 0818 927711.
When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we will aim to have a replacement device to you within 2 working days.
Loss, theft, malicious or accidental damage
Stay Mobile Insurance
- You need to let us know as soon as possible by connecting with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
- If you bought your insurance in one of our retail stores then submit your claim on our dedicated claim portal www.staymobile.ie or contact the claims department on 0818 927711 to submit your claim
Vodafone Care Insurance
- You need to let us know as soon as possible by connecting with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
If you need to make a claim, the easiest and quickest way to inform us and get your claim processed is by going to the Vodafone My Insurance portal and selecting the 'make a claim' option from the drop-down menu. You will need to provide the date of the incident and details of what has happened to your device. If your claim is for theft you will need to have reported the theft to the Gardaí or local police and obtained a crime reference number.
You can also make a claim by calling 0818 927711
Lines are open Monday to Friday 08:00 to 18:00 (please note we are closed weekends and on Bank Holidays).
Notice for security locked devices
Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).
Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).
We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 0818 927711.
