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Insurance on Vodafone IE

Insurance

Insurance

My phone has been lost or stolen, what should I do?

Contact us as soon as possible

  1. You need to let us know as soon as possible by connecting with our live chat team through the 'Chat' button on the right of the screen or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
  2. You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
  3. If you bought your insurance in one of our retail stores then submit your claim on our dedicated claim portal www.staymobile.ie or contact the claims department on 1850 927711 to submit your claim
  4. If you bought your insurance through our digital store then submit your claim by going to the Vodafone My Insurance portal. You can also make a claim by calling 1850 927711
  5. Once your claim has been accepted the excess will be applied to the next available bill

How do I get insurance for my device?

If you have purchased your device within the last 30 days call into any Vodafone store, connect with our live chat team through the 'Chat' button on the right of the screen or call our customer care team on 1907 to find out more.

Remember, your device must have been purchased new from a Vodafone store or online from Vodafone within the last 30 days in order to add Stay Mobile Insurance.

You can purchase Vodafone Care Insurance at any time, if you want to purchase Vodafone Care Insurance online click here.  Remember, your device must be less than 12 months old, in full working order and not already damaged when you take out this policy.

How do I cancel my insurance?

Stay Mobile Insurance customers,

You can cancel within 14 days after receiving the insurance documents, and you will receive a full refund of your premium, if no claims have been made. After the 14 day cooling off period, you cannot cancel your insurance without paying the monthly premiums due for the 3 month minimum period. After the 3 month minimum period, you can cancel at any time. No refund will be given for any unused period of insurance for the month in which you cancel. Just connect with our live chat team through the 'Chat' button on the right of the screen or call 1907 from your mobile and our customer care team will be happy to help you.

Vodafone Care Insurance customers

This is a rolling monthly insurance policy with payments made in monthly instalments. You must keep the policy for a minimum of 12 months, after which you can cancel the policy at any time. You can cancel within the first 14 days by contacting our insurance department on 1850 927711 or emailing vodafone@ie.sedgwick.com, after which you'll receive a full refund. 

How do I make a claim?

When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we will aim to have a replacement device to you within 2 working days.

Loss, theft, malicious or accidental damage

  1. If your phone has been lost or stolen, you need to let us know as soon as possible. Connect with our live chat team through the 'Chat' button on the right of the screen or call 1907 from a Vodafone mobile, or 1800 22 5588 from any other phone, so we can block the device and SIM
  2. You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
  3. Once you have completed these steps, submit your claim on our dedicated claim portal www.staymobile.ie or contact the claim department on 1850 927711 to submit your claim
  4. If your phone is damaged, submit your claim on our dedicated claim portal www.staymobile.ie or please call the claims department directly on 1850 927711

Notice for security locked devices

Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).

Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).

We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 1850 927711.

When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we will aim to have a replacement device to you within 2 working days.

Loss, theft, malicious or accidental damage

Stay Mobile Insurance

  1. You need to let us know as soon as possible by connecting with our live chat team through the 'Chat' button on the right of the screen or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
  2. You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
  3. If you bought your insurance in one of our retail stores then submit your claim on our dedicated claim portal www.staymobile.ie or contact the claims department on 1850 927711 to submit your claim

Vodafone Care Insurance

  1. You need to let us know as soon as possible by connecting with our live chat team through the 'Chat' button on the right of the screen or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
  2. You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number

If you need to make a claim, the easiest and quickest way to inform us and get your claim processed is by going to the Vodafone My Insurance portal and selecting the 'make a claim' option from the drop-down menu. You will need to provide the date of the incident and details of what has happened to your device. If your claim is for theft you will need to have reported the theft to the Gardaí or local police and obtained a crime reference number.

You can also make a claim by calling 1850 927711
Lines are open Monday to Friday 08:00 to 20:00 (please note we are closed weekends and on Bank Holidays).

Notice for security locked devices

Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).

Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).

We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 1850 927711.

Why should I take out insurance?

Think about how much you rely on your device to stay in touch, capture those special moments and organise your life!

And then imagine not having it for a couple of days - how would you feel?

If your device was out of action, could you afford the cost of a new one or it’s repair?

If not and you don't already have cover for your device, would Vodafone Insurance help you??

Our policies cover the cost of repairing or replacing your device in the event of loss, theft and/or damage.

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