Contact us as soon as possible
- You need to let us know as soon as possible by connecting with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
- If you bought your insurance in one of our retail stores then submit your claim on our dedicated claim portal www.staymobile.ie or contact the claims department on 0818 927711 to submit your claim
- If you bought your insurance through our digital store then submit your claim by going to the Vodafone My Insurance portal. You can also make a claim by calling 0818 927711
- Once your claim has been accepted the excess will be applied to the next available bill
How do I get insurance for my device?
If you have purchased your device within the last 30 days call into any Vodafone store, contact customer care by clicking the Chat button on this screen.
Remember, your device must have been purchased new from a Vodafone store or online from Vodafone within the last 30 days in order to add Stay Mobile Insurance.
You can purchase Vodafone Care Insurance at any time, if you want to purchase Vodafone Care Insurance online click here. Remember, your device must be less than 12 months old, in full working order and not already damaged when you take out this policy.
How do I cancel my insurance?
Stay Mobile Insurance customers
You have the right to withdraw from the insurance contract within 14 days of receiving your insurance documents, without giving any reason and without penalty.
If you exercise your right to withdrawal, the fee already paid for the first month will be refunded to you by Vodafone, unless you have made a successful claim. You can withdraw by connecting with our customer care team through the Chat button on this screen
For cancellations after 14 days of receiving your insurance documents, premiums must be paid in full for the three-month minimum period, after which you can cancel the policy at any time. No refund will be given for any unused period of insurance for the month in which you cancel. To cancel this insurance policy please connect with our customer care team through the Chat button on this screen
Vodafone Care Insurance customers
You have the right to withdraw from the insurance contract within 14 days of receiving your insurance documents, without giving any reason and without penalty.
If you exercise your right to withdrawal, the fee already paid for the first month will be refunded to you by Vodafone, unless you have made a successful claim. You can withdraw by calling 0818 927711 (Mon-Fri 8am-6pm) or by accessing your policy at https://myinsurance-ie.care.vodafone.com
For cancellations after 14 days of receiving your insurance documents, premiums must be paid in full for the three-month minimum period, after which you can cancel the policy at any time. No refund will be given for any unused period of insurance for the month in which you cancel. To cancel this insurance policy please contact our insurance team on 0818927711 or by emailing vodafone@ie.sedgwick.com
On the page https://n.vodafone.ie/support/mobile/repairs-replacement-insurance.html under the “How do I cancel my insurance?” drop down
How do I make a claim?
When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we aim to get you back up and running with your device as soon as possible.
Loss, theft, malicious or accidental damage
- If your phone has been lost or stolen, you need to let us know as soon as possible. Connect with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
- Once you have completed these steps, submit your claim on our dedicated claim portal www.staymobile.ie or contact the claim department on 0818 927711 to submit your claim
- If your phone is damaged, submit your claim on our dedicated claim portal www.staymobile.ie or please call the claims department directly on 0818 927711
Notice for security locked devices
Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).
Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).
We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 0818 927711.
When submitting a claim for your device, please make sure you review the requirements below. Once your claim has been accepted, we will aim to have a replacement device to you within 2 working days.
Loss, theft, malicious or accidental damage
Stay Mobile Insurance
- You need to let us know as soon as possible by connecting with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
- If you bought your insurance in one of our retail stores then submit your claim on our dedicated claim portal www.staymobile.ie or contact the claims department on 0818 927711 to submit your claim
Vodafone Care Insurance
- You need to let us know as soon as possible by connecting with our customer care team by clicking the Chat button on this screen, or calling 1907 from a Vodafone mobile or 1800 225588 from any other phone, so we can block the device & SIM
- You will also need to report the loss or theft to the Garda as well (or local authorities, if abroad), as soon as possible and get a PULSE (crime reference) number
If you need to make a claim, the easiest and quickest way to inform us and get your claim processed is by going to the Vodafone My Insurance portal and selecting the 'make a claim' option from the drop-down menu. You will need to provide the date of the incident and details of what has happened to your device. If your claim is for theft you will need to have reported the theft to the Gardaí or local police and obtained a crime reference number.
You can also make a claim by calling 0818 927711
Lines are open Monday to Friday 08:00 to 18:00 (please note we are closed weekends and on Bank Holidays).
Notice for security locked devices
Apple devices – Customers who have installed iOS 7 or later and enabled the Find my iPhone option, need to disable this feature (Damage claims only).
Android devices – Customers who have Google activation lock on their devices, need to disable this feature (Damage claims only).
We will not be able to send a replacement device until we have been able to confirm that any locking mechanism has been removed (e.g. Find my iPhone). If you have any problems disabling the locking mechanism from your device then please call 0818 927711.
Why should I take out insurance?
Think about how much you rely on your device to stay in touch, capture those special moments and organise your life!
And then imagine not having it for a couple of days - how would you feel?
If your device was out of action, could you afford the cost of a new one or it’s repair?
If not and you don't already have cover for your device, would Vodafone Insurance help you??
Our policies cover the cost of repairing or replacing your device in the event of loss, theft and/or damage.
