Internet security advice

 

 

 

Watch out for scammers impersonating Vodafone

Scammers can send links via email, text, or social media.

They will often say there are issues with your direct debit and urge you to update your details.

Be careful of websites mimicking Vodafone's official site, trying to steal your personal data.

Always verify the website's authenticity before sharing any personal or financial data, especially passwords.

 

Do you think you've been scammed?

Here's what you should do right away

 

Report to the Gardaí
Go to your local Garda station and report what happened. Bring copies of all emails, account details, and any other relevant information you may have.
Keep records
Save any emails or messages you got from the scammer. These could help catch them later.
Cut off contact
Don't reply to any more messages or calls from them.
Don't pay more
Don't send any more money. Stop any payments immediately.
 
Tell your bank
If you paid with a credit or debit card, let your bank know straight away. They can help you stop any more transactions and maybe even get your money back.
Secure your devices
Change your passwords and make sure your anti-virus software is up-to-date. This can help protect your devices from future scams.
Get advice
Tell consumer protection agencies about the scam. They can give you advice on what to do next and help stop others from getting scammed too.

Scams to be aware of at the moment

Vishing


What is it?

Vishing is when scammers try to trick people into giving away personal or financial info over the phone. They might pretend to be from Vodafone, a bank or government agency to get your passwords, credit card numbers, or social security info.

A phone showing an incoming call from an unknown number.

How can I protect myself?

  1. Be careful with calls from strangers, especially if they ask for important info or sound urgent. Real companies usually won't ask for your private details over the phone out of the blue.
  2. Check if the caller is who they say they are by asking for their name and contact info. Then call the company's official number to verify.
  3. Don't give away your private info unless you're sure about the caller and you made the call yourself.
  4. Watch out for urgent requests. Scammers often try to rush you into giving info without thinking.
  5.  Learn about vishing scams and share what you know with friends and family to help keep them safe.
  6. Use caller ID and blocking apps to avoid vishing calls.
  7. Report any suspicious calls to your bank or authorities. It helps stop scammers from tricking more people.
A phone showing an incoming call from an unknown number.

SMShing

What is it?

SMShing is when scammers send SMS (text) messages to trick people into giving away personal information or clicking on links which could install malicious software (malware) on your phone.

It's like when you get an email from someone pretending to be your bank, but instead of email, they use text messages. They might pretend to be Vodafone or a company you trust, like your bank or a popular app, and ask for your passwords or tell you to click on a link.

A girl on a beach looking at her phone and holding a credit card.

How can I protect myself?

  1. Don't Reply. It's important that you don't text back or click on any links in the message.
  2. If you receive a scam text, block the number that sent it. That way, they can't bother you any more.
  3. Be careful with texts from unknown numbers, especially if they ask for personal info or seem urgent.
  4. If you're not sure if a text is real, it's best to double-check with the company it claims to be from using their official contact info.
  5. Make sure your device has security software to catch malicious links or malware before they can cause trouble. 
A girl on a beach looking at her phone and holding a credit card.

Number spoofing

What is it?

Number spoofing is when scammers or telemarketers change the phone number that shows up on your caller ID to make it look like they're calling from a trusted or familiar number. They do this using special software or online tools.

Digital illustration of data encryption.

How can I protect myself?

Preventing your phone number from being spoofed entirely is difficult because spoofing involves impersonating a phone number. Attackers can do this without having control over the actual number.

However, there are some steps you can take to reduce the likelihood of your number being spoofed:

  1. Keep your number private: Be cautious about sharing your phone number online or with unknown individuals or websites. The less exposure your number has, the lower the chance of it being targeted for spoofing.
  2. Use caution with public Wi-Fi: Avoid connecting to public Wi-Fi networks, especially those that are unsecured. Public Wi-Fi can make your device vulnerable to various attacks, including spoofing.
  3. Enable two-factor authentication (2FA): Whenever possible, enable two-factor authentication for your online accounts. This adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone via SMS or through a dedicated authentication app.
  4. Educate yourself and others: Stay informed about common scams and phishing techniques, including those involving phone number spoofing. Educate friends and family members about these risks to help them recognize and avoid falling victim to spoofing attacks.
Digital illustration of data encryption.

Additional resources

An Garda Síochána

Ireland's National Police and Security Service

NCSC

National Cyber Security Centre

FraudSMART

Raising awareness of financial scams

ComReg

Commission for Communications Regulation – Scam Calls and Text Messages

Frequently asked questions

Can I do anything else to improve my security?

We want you to feel safe and secure when you're using the Vodafone website. Follow these top tips and protect yourself against online fraud.

1. Register your details online

When you sign up to My Vodafone make sure you have your phone ready because you’ll need it to receive a verification code. Once you’ve received the code by text message you can create your very own password. This will ensure that your personal details are kept safe so only you can access them. Keep this password safe and don't share it with anyone else.

2. Forgot your password?

If you’ve lost or forgotten your password you can create a new one using My Vodafone. To make sure this process is secure you’ll need your phone to receive the verification code. No one can get this code, or change your password, without being able to read the text message. Once you receive it you’ll have 15 minutes to register a new password before the code expires.

3. Change your self service PIN

Bill pay customers need their self-service PIN (SSP) to access private details like their monthly bill or to make a payment. It’s made up of the last four digits of your customer number and can be found on any Vodafone bill. To protect yourself against fraud or theft we suggest that you change your self service PIN once you register.

4. Install anti-virus software on your PC or Mac

To make sure your online experience is safe for all the family we recommend that you install anti-virus software on all your personal computers. Vodafone PC Protection guards against all computer viruses and dangerous programs including worms, trojans, rootkits and zero-day attacks. It also offers parental control so you can monitor your kids’ Internet usage. Learn more about this great service.

5. Activate your pop up window blocker software

Pop up windows can be really annoying when you're online and trying to get something done. Most pop ups are just online advertising tools trying to attract web traffic and can appear when you're browsing or even if you're not browsing at all! The good news is that most Internet browsers include pop up window blockers in the software. We recommend that you leave this turned on at all times to be protected against Internet viruses and fraud.

6. Be aware of fraudulent emails

If you receive an email asking you to validate personal or financial information please delete it straight away. You may even be asked to click a link or download an attachment. Make sure you don't open the link or any documents contained in these messages!

Vodafone NEVER asks customers to send login details or financial details through email.

Simple ways to protect your data

Always
Always choose passwords that aren’t easy to guess.

Never
Never give out personal information to suspicious sources over phone or email.

Shred
Shred any documents with personal details before you throw them away.

Check
Check your bank, credit card and other statements for anything you didn’t buy.

Limit
Limit what you share on social media and increase your privacy settings.

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What are cookies?

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. 


For more information see our Cookie Policy

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Is it safe to shop on Vodafone.ie?

Yes!

When you sign in for the first time on My Vodafone you’ll need your mobile phone to receive a verification code. You will also need to set up a unique password that meets certain security levels. Try using a combination of characters, numbers and upper/lower case letters when setting it up.

Bill pay customers also need their self-service PIN to access confidential information such as your latest bill. Remember, this code is different to your password. It's made up of the last four digits of your customer number.

If you need more information on how your details are kept secure read the Vodafone.ie terms & conditions.

Definitely
All personal and payment details are kept secure when you’re buying anything on Vodafone.ie. We also use industry-standard secure sockets layer (SSL) technology on each transaction so you’re protected every step of the way. This encrypts sensitive information like your credit or debit card and other financial information.

I'm not sure if I should register my bank card online.
Registering your credit or debit card on My Vodafone is not only safe it makes your transactions much easier. Vodafone employs industry-standard security procedures to prevent unauthorised interception of credit or debit card information in transit.

Vodafone’s security procedures also include the storage of your credit/debit card information which is used for processing your payments. This service is protected by means of a password protected security system that prevents third parties viewing your billing information.

Authorised users should not share this password with any third party. You will have five opportunities to enter the correct log-on details. If incorrect details are entered, access to the service will be denied for 24 hours.

Why do I need to verify my purchase with 3D Secure?
Certain banks require you to authenticate your identity before you can complete your online transaction.

3D Secure is a free and automatic online security service that has been created to help guard you against unauthorised use online. 3D Secure works by using a password that you create as your unique online identifier. You then use your 3D Secure Password to validate online transactions on Vodafone.ie. Get more details on 3D Secure.

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