Protecting yourself online

 

Nuisance calls and texts are disruptive and frustrating.

That’s why we closely monitor our network and try to block this kind of activity at its source.

But sometimes they can still make their way through to you - here is some information on these scams, and what you can do to protect yourself.

 

 

 

Watch out for scammers impersonating Vodafone

Scammers can send links via email, text, or social media.

They will often say there are issues with your direct debit and urge you to update your details.

Be careful of websites mimicking Vodafone's official site, trying to steal your personal data.

Always verify the website's authenticity before sharing any personal or financial data, especially passwords.

If you believe you may have disclosed your My Vodafone App/Online credentials to a third party, please contact us for further support.

 

Do you think you've been scammed?

Here's what you should do right away

 

Report to the Gardaí
Go to your local Garda station and report what happened. Bring copies of all emails, account details, and any other relevant information you may have.
Keep records
Save any emails or messages you got from the scammer. These could help catch them later.
Cut off contact
Don't reply to any more messages or calls from them.
Don't pay more
Don't send any more money. Stop any payments immediately.
 
Tell your bank
If you paid with a credit or debit card, let your bank know straight away. They can help you stop any more transactions and maybe even get your money back.
Secure your devices
Change your passwords and make sure your anti-virus software is up to date. This can help protect your devices from future scams.
Get advice
Tell consumer protection agencies about the scam. They can give you advice on what to do next and help stop others from getting scammed too.

Scams to be aware of at the moment

Vishing


What is it?

Vishing is when scammers try to trick people into giving away personal or financial info over the phone. They might pretend to be from Vodafone, a bank or government agency to get your passwords, credit card numbers, or social security info.

A phone showing an incoming call from an unknown number.

How can I protect myself?

  1. Be careful with calls from strangers, especially if they ask for important info or sound urgent. Real companies usually won't ask for your private details over the phone out of the blue.
  2. Check if the caller is who they say they are by asking for their name and contact info. Then call the company's official number to verify.
  3. Don't give away your private info unless you're sure about the caller and you made the call yourself.
  4. Watch out for urgent requests. Scammers often try to rush you into giving info without thinking.
  5.  Learn about vishing scams and share what you know with friends and family to help keep them safe.
  6. Use caller ID and blocking apps to avoid vishing calls.
  7. Report any suspicious calls to your bank or authorities. It helps stop scammers from tricking more people.
A phone showing an incoming call from an unknown number.

SMShing

What is it?

SMShing is when scammers send SMS (text) messages to trick people into giving away personal information or clicking on links which could install malicious software (malware) on your phone.

It's like when you get an email from someone pretending to be your bank, but instead of email, they use text messages. They might pretend to be Vodafone or a company you trust, like your bank or a popular app, and ask for your passwords or tell you to click on a link.

A girl on a beach looking at her phone and holding a credit card.

How can I protect myself?

  1. Don't Reply. It's important that you don't text back or click on any links in the message.
  2. If you receive a scam text, block the number that sent it. That way, they can't bother you anymore.
  3. Be careful with texts from unknown numbers, especially if they ask for personal info or seem urgent.
  4. If you're not sure if a text is real, it's best to double-check with the company it claims to be from using their official contact info.
  5. Make sure your device has security software to catch malicious links or malware before they can cause trouble. 
A girl on a beach looking at her phone and holding a credit card.

Number spoofing

What is it?

Number spoofing is when scammers or telemarketers change the phone number that shows up on your caller ID to make it look like they're calling from a trusted or familiar number. They do this using special software or online tools.

Digital illustration of data encryption.

How can I protect myself?

Preventing your phone number from being spoofed entirely is difficult because spoofing involves impersonating a phone number. Attackers can do this without having control over the actual number.

However, there are some steps you can take to reduce the likelihood of your number being spoofed:

  1. Keep your number private: Be cautious about sharing your phone number online or with unknown individuals or websites. The less exposure your number has, the lower the chance of it being targeted for spoofing.
  2. Use caution with public Wi-Fi: Avoid connecting to public Wi-Fi networks, especially those that are unsecured. Public Wi-Fi can make your device vulnerable to various attacks, including spoofing.
  3. Enable two-factor authentication (2FA): Whenever possible, enable two-factor authentication for your online accounts. This adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone via SMS or through a dedicated authentication app.
  4. Educate yourself and others: Stay informed about common scams and phishing techniques, including those involving phone number spoofing. Educate friends and family members about these risks to help them recognize and avoid falling victim to spoofing attacks.
Digital illustration of data encryption.

Additional resources

An Garda Síochána

Ireland's National Police and Security Service

NCSC

National Cyber Security Centre

FraudSMART

Raising awareness of financial scams

ComReg

Commission for Communications Regulation – Scam Calls and Text Messages

Hi Digital

Identifying Scams and Frauds

 

Frequently asked questions

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