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Vodafone

Broadband and Landline

Get help and support with your modems

HG658c
Gigabox Modem
HG659

Frequently Asked Questions

How do I reschedule my engineer appointment?

You can reschedule your appointment online through My Vodafone Home.  You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register. 

 

If the above options don’t suit, you can contact us on Live Chat on our Support page.

My internet isn't working

For help, try our interactive Device Guides, visit our Community forum or watch our modem setup videoPlease note: standard connection charges apply when viewing our support videos. 

Or, have a look at the troubleshooting steps below:

The power lights are off

If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.

Reset your modem

If you can't connect to the Internet or if you changed the modem's password and have since forgotten it then you can restore your Vodafone broadband modem to its default settings (which can be found on the sticker at the back of the modem):

  • Ensure the modem is powered on
  • Using a paperclip, press and hold the Reset button (on lower back panel) for 10 seconds or until the power light goes red

The LAN lights won’t come on

Please check the Ethernet (yellow) cable connected to the LAN port on the modem is not damaged  - if it’s okay, try the cable in a different LAN port on the back of the modem.

The Link/WAN light won't turn on

Check that the DSL port is connected to the left-hand side of the telephone socket using a standard telephone cable. Make sure the cable is not damaged and if you’re using a filter, try a different one.

Still can't connect to the internet?

Contact our technical support team for further help:

Call: 1907 from your Vodafone mobile (normal charges apply), or Callsave 1850 99 51 33 from your landline or any other operator.

If there is a fault on your broadband line and you also have a mobile bill pay account with us, we can help keep you connected while the issue is being resolved. Check out Always Connected for more information.

I’m experiencing slow speeds on WiFi - what can I do?

If you are experiencing slow internet speed it’s important to figure out if your connection is slow or if your WiFi environment is causing the issue.

To do this, follow these steps:

  1. Bring your laptop beside your modem
  2. Connect your yellow ethernet cable to your modem and your laptop
  3. Go to speedtest.net and run a speed test

If the connection is now faster, there could be something within your WiFi environment causing the speed to slow down. Have a look at this thread on our Community Forum for tips on how to fix this. Or, watch our modem troubleshooting video for more help.

Please note: standard connection charges will apply when viewing our support videos. 

If your internet speed is still slow, then it might be an issue with your connection and you’ll need to go to our Support page to contact us. 

Login to My Vodafone at Home to get even more help

  • View your current and previous bills
  • Check how much data you have used so far this month
  • View detailed usage of current billing cycle

Phone numbers

Customer Care & Technical Support

1907 - free

Join Vodafone 

1800 595 595 - free

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