Get help and support with your modems
Frequently Asked Questions
My internet isn't working
If you’re having an issue with your broadband service, then try our interactive Device Guides.
Alternatively, have a look at the troubleshooting below.
The power lights are off
If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.
Reset your modem
If you are having difficulty connecting to the Internet or if you changed the modem's password and have since forgotten it then you can restore your Vodafone broadband modem to its default settings (which can be found on the sticker at the back of the modem):
- Ensure the modem is powered on
- Using a paperclip, press and hold the Reset button (on lower back panel) for 10 seconds or until the power light goes red
The LAN lights won’t come on
Please check the Ethernet (yellow) cable connected to the LAN port on the modem is not damaged - if it’s okay, try the cable in a different LAN port on the back of the modem
The Link/WAN light won't turn on
Check that the DSL port is connected to the left-hand side of the telephone socket using a standard telephone cable. Make sure the cable is not damaged and if you’re using a filter, try a different one.
For more, visit the guides on our Community Forum.
How do I reschedule my engineer appointment?
You can reschedule your appointment online through My Vodafone Home. You will need your Customer Number, Email Address and your Mobile, Landline or CRN number to register.
Our Virtual Assistant Tobi can also help you change your appointment.
I’m experiencing slow speeds on WiFi - what can I do?
If you are experiencing slow speeds it’s crucial to distinguish whether your connection is slow or whether your WiFI environment is causing the speed issues. To do this, follow the steps below:
- Bring your laptop beside your modem
- Connect your yellow ethernet cable to your modem and your laptop
- Go to speedtest.net and run a speed test
If after this, your speeds have increased, this means there is something within your environment causing the speeds to slow down on WiFi. Have a look at this thread on our Community Forum for tips on how to fix this.
If your speeds are still slow, then it’s an issue with your connection and you’ll need to go to our Support page to contact us.
Customer Care & Technical Support
1907 - free
1800 595 595 - free