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Network on Vodafone IE

Our Network

The Vodafone Network combines reliable coverage, data and connection across Ireland.

Over 98% 4G population coverage

Over 98% 4G population coverage

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Wi-Fi and 4G Calling

Vodafone 5G is live, the journey starts here

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Ireland’s favourite mobile network – Trusted by over 2 million customers everyday    

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Best in test for voice, data and network

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4G roaming in 135 countries, more than any other network

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*4G population coverage calculated using census data from the CSO and comparing against 4G coverage maps. Find out more here.

Wi-Fi calling

We know there may be occasions when it’s hard to get a strong mobile signal. With wifi calling you can now make calls as long as your phone is connected to wifi. It’s simple to set up and there’s no need to download a separate app.    

4G Calling on Vodafone

4G calling uses VoLTE (Voice over LTE) technology to connect your calls over our fast, reliable and award winning 4G network instead of connecting through 3G. Compatible device and plan needed.

Network Satisfaction Guarantee

We want every customer to have the best experience on our network but if you’re not completely happy, come back to us within 30 days of joining and we’ll cancel your contract so you can walk away.

If your plan included a new phone, we’ll take it back and refund what you paid for it. You’ll only pay for the first month of your plan, including any excess charges you’ve incurred. It’s that simple!

See our terms and conditions  / See frequently asked questions

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Over 98% 4G population coverage

Enjoy more than 98% 4G population coverage on our award winning network

Frequently asked questions

Who does the Network Satisfaction Guarantee apply to?

Network Guarantee applies to new Vodafone mobile customers within the first 30 days of their contract who join on or after 11th October 2016 to a 12 or 24 month mobile contract.

It does not apply to pay as you go customers, existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day sim only tariff, Mobile Broadband, Vodafone Home or TV customers.

Please note; If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Guarantee.

Our dedicated Network Crew team can assist you with any network coverage or connectivity queries you may have. Freephone 1740 from any Vodafone mobile.

I'm a business customer, does the Network Satisfaction Guarantee apply to me?

Yes new business customers can take advantage of the Network Satisfaction Guarantee. It applies to new customers on mobile bill pay plans who join on or after 11th October 2016 to a 12 or 24 month mobile contract.

It does not apply to existing Vodafone pay as you go customers moving to bill pay, existing bill pay customers upgrading, customers connecting to a 30 day SIM only tariff, One Net Express, One Net Business, Vodafone Office and Mobile Broadband plans.

If you joined Vodafone bill pay before 11th October 2016 you are not eligible for Network Satisfaction Guarantee.

Our dedicated Network Crew team can assist you with any network coverage or connectivity queries you may have. Freephone 1740 from any Vodafone mobile.

If I have a mobile network issue how do I avail of the Network Satisfaction Guarantee?

I bought in a retail store:

  1. Return to the same store you signed your contract in
  2. Bring the following:
    • Your purchase receipt
    • If your plan included a new phone, bring the phone with you - including all packaging, in box contents
    • If you intend to immediately switch to another provider, bring an additional spare unlocked phone.

    Important: The phone you are returning must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee.

  3. Confirm to the Vodafone store team member that you wish to avail of the Network Satisfaction Guarantee and provide us with an alternative contact number and email address
  4. Hand back your phone, packaging & in box contents and receive your full phone refund
  5. Confirm whether you wish to keep your number or have the number disconnected
    • If you are keeping your number, we’ll ask you to switch to another provider within 7 working days (if you are still on the Vodafone network at the end of that period we’ll move your number to pay as you go)
    • If you wish to have the number disconnected, you don’t need to do anything else.

I bought online:

If you connected to Vodafone through through a distance selling channel (i.e. online through www.vodafone.ie or through a telesales channel) you must call us on 1907 to confirm you wish to avail of the Network Satisfaction Guarantee and & cancel your contract.

Our Care team will organise the return of your phone, accessories and manage the processing of your Network Satisfaction Guarantee request.

I bought via my company / account manager:

For Enterprise customers who received their device via Telesales or their Account Manager they must contact Business Customer Care on 1907 OR email businesscustomercare.ie@vodafone.com to apply for the Network Satisfaction Guarantee.

I have coverage issues but want to stay with Vodafone, what can I do?

You can call our Network Crew, our dedicated team who deal with all network coverage queries. 1740 from a Vodafone mobile or 1850 99 51 33 from a landline or non-Vodafone mobile

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