You can see your remaining call, text and data allowances on My Vodafone.

If you haven’t registered yet, you will need to set up a My Vodafone account. Registration is easy. Just follow the steps on screen or check out our handy video guide which will show you the few simple steps it takes to register.

My Vodafone app

1. Download the app free from iTunes or Google Play Store
2. Log in using your username and password
3. You will see your allowance balances at the top of the screen in the usage section

My Vodafone online

1. Log in to My Vodafone using your username and password
2. You will see your allowance balances at the top of the screen in the usage section

No problem. You can reset your My Vodafone password anytime by clicking here.

Tip: A security token will be sent to your phone or email address so make sure to have these to hand.

Should I be concerned?

Did you receive a text message from Vodafone with a 6-digit code but never started the forgotten password process for My Vodafone? If so, there's no need for concern.

What is this message?

This text message is part of the process for people to sign in to My Vodafone when they can't remember their password. We send them a security token, which they need to enter on the website, they then change their password to access My Vodafone.

Can I delete this message?

If you didn't start this forgotten password process, but received the text message, then most likely someone accidentally typed in your phone number instead of their own. Regardless, as long as you have your phone, there's no risk of someone being able to sign in to your My Vodafone account, because they would need that security token to do so. So go ahead and just delete the text message. That token will soon expire. And your My Vodafone password will remain unchanged.

If you don't have the security token to hand, or it's expired, you just need to re-enter your phone number / email address where indicated when you follow the reset password or registration steps. 

If you're registering a data-card for your tablet device or USB modem (mobile broadband), you need to have the device installed to access the security token as a text message from the Vodafone dashboard on your computer.

You should get the token almost immediately, it is valid for 15 minutes from sending.

If the code expires, you should follow the reset password or registration steps again.

This tells us how to send you details of our special offers, discounts and new services.

You can update your marketing preferences in the 'User settings' section on My Vodafone.

There could be a few reasons why you can't access your My Vodafone account. Read through the list of common problems, and you should be back on track quickly:

My Vodafone is down for maintenance

During scheduled maintenance you won't be able to access My Vodafone services. We try to keep all downtime to off peak hours so that it doesn't impact your online experience.

Forgot your password?

Make sure that you are entering the correct password and that CAPS locks is turned off. If you enter the incorrect password 5 times your My Vodafone account will be locked for 30 minutes.

You can always reset your password if you've forgotten it.

Have you topped up?

If you are a Pay as you go customer and haven't topped up within 6 months your My Vodafone account will become inactive, and you'll see an error message. Simply top up your mobile, and you can access your account again.

Your account is locked

When you enter the incorrect password 5 times your account will be locked to protect you from potential fraud. You can try login again after 30 minutes. If you are still having issues, please connect with our customer care team by clicking the Chat button on this screen.

The My Vodafone app puts control in your hands. Keep track of your account with a view of your remaining calls, texts and data balance as well as a view of your usage history. Pay as you go customers can check their credit, purchase add ons and manage their top up offer all in one place. While Bill pay customers can check their previous bills, monitor their current bill cost and purchase add ons all in just a few taps. We’ve also got webtexts and Vodafone Chat to give you the support you need, when you need it.

To access the app using your iPhone or Android phone do the following:

1. Open the app
2. Enter your mobile number & My Vodafone password.
   
3. Wait for app to load your details.

Downloading any app from the Internet will use a small amount of data from your bundle but once this is completed you can use it for free on the Vodafone network. If you experience any difficulties using the app, please connect with our customer care team by clicking the Chat button on this screen.

Anyone with an iPhone or Android smartphone can get the My Vodafone App.

Download the app FREE from iTunes or the Google Play Store.

Bill pay and Pay as you go customers can use the app to see their account details and usage information. If you’re a corporate or business customer you may not be able to access all features in the app.

This handy little app is free to download.

Get it now from the Google Play Store or iTunes. Remember, downloading any app from the Internet will use a small amount of data from your bundle, allowance or pay as you go credit. 

Check to see if your Android phone supports the app before you download. More details are available on the Google Play Store. 

Bill pay data information is available in real time, while calls and minutes will be updated between 24 and 48 hours. If you've been abroad and roaming with your phone, any transactions such as calls or texts may take longer to appear on your bill and usage details.

To see the date for your latest information tap My Usage > Current Bill Cost > under the red “Current Bill Cost” title you will see the information ‘accurate as of’ date, here you will also be able to see when your usage allowance details are due to update.

Pay as you go usage details contains a date stamp so that you know when it was last reset, all information should update every 20 minutes, except a top up which may take up to 24 hours to show. Remaining allowances information should update every 20 minutes but can take up to 24 hours to update, tap the dial on the home screen for more information on reset time and expiry dates.

Don't panic, we've got some helpful tips to get the My Vodafone app back up and running.

1. The app won't work on my smartphone - The My Vodafone app works with all iPhone models and a number of Android phones. If you are having trouble downloading, please contact either iTunes or the Google Play Store.
2. I’m having trouble logging in - Before you can use the app you need to register for a My Vodafone account. Double check that you’re using the right number and password. If you've forgotten your password you can make a new one here.
3. Every time I log in there's a 'Try again' message - If you are using the app in the evening there can be lots of other users trying to access the system. Sometimes it can take time to collect all your account information and this can cause the app to time out. If you press the 'Try again' button it will attempt to log you in again, so you can view your latest usage.
4. Can I see the data I have used? - If you have a data add on you will be able to monitor your usage and see how much you have left. Both Bill pay and Pay as you Go customers can view their remaining allowance from the home screen. Learn more about our value data plans.