
Frequently asked questions
I currently have an old Vodafone TV box, how do I upgrade to a Vodafone TV PLAY box?
I currently have an old Vodafone TV box, how do I upgrade to a Vodafone TV PLAY box?
If you are an existing TV customer and are interested in upgrading your TV box, connect with one of our agents by using the ‘Chat’ icon on this screen or by calling 1800 805 018 and we will talk you through your options.
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I currently have Vodafone broadband, how do I add TV PLAY to my package?
I currently have Vodafone broadband, how do I add TV PLAY to my package?
If you are an existing broadband customer and are interested in getting Vodafone TV PLAY, connect with one of our agents by using the ‘Chat’ icon on this screen or by calling 1800 805 018.
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How can I purchase additional NOW Membership passes?
How can I purchase additional NOW Membership passes?
New customers
You can purchase NOW Entertainment or NOW Sports as part of our broadband & TV bundles online, both subject to a 12-month contract.
Alternatively, if you would like to purchase additional NOW Membership passes not included in the bundles please call 1800 805 018 and an agent will assist you.
Existing customers
You can also purchase additional NOW Membership passes at anytime using the 'My TV Zone' app on the TV PLAY box.
Additional memberships include NOW Entertainment, NOW Sports, NOW Cinema, NOW Sports Extra, NOW Hayu, & NOW Boost.
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I already have a NOW TV subscription, can I watch this on my Vodafone TV PLAY box?
I already have a NOW TV subscription, can I watch this on my Vodafone TV PLAY box?
Yes, you can watch NOW TV via the TV box by logging in with your account details.
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What broadband speeds are required for Vodafone TV PLAY bundles?
What broadband speeds are required for Vodafone TV PLAY bundles?
Our 3 bundles (Broadband & TV, Broadband & TV Entertainment, and Broadband & TV Sport) are available on all broadband speeds(100Mb,500Mb,1Gb,2Gb).
Minimum Speeds 20Mbps for one Vodafone TV PLAY box
Minimum Speeds 28Mpbs for multiple Vodafone TV PLAY boxes
Minimum Speeds 20Mbps for one Vodafone TV PLAY box
Minimum Speeds 28Mpbs for multiple Vodafone TV PLAY boxes
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