Vodafone Ireland code of practice

You, our customers, have chosen to trust us. In return, we must strive to anticipate and understand your needs and delight you with our service. We value your custom above everything else and aspire to make your lives richer, more fulfilled and more connected.

'Customer first' is the fundamental principle for us at all levels. Serving you individually and collectively better than anybody else demands that we trust you, listen to you, seek to understand you by every means available, and that we act to make sure that every aspect of our service is second to none.

View our code of practice.

You can access our complaints form.



Customers' statutory rights

Our code of practice does not affect your statutory rights as a consumer. If you are not satisfied with our response to your query, you can still seek independent advice from a number of independent bodies listed below.

  • Commission for Communications Regulation (“ComReg”)

    ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio communications and broadcasting transmission) and the postal sector in Ireland.

    Tel: Consumer line - 01 8049668

    Address: 1 Dockland Central, Guild Street, Dublin 1, D01 E4X0

    For further information see their website: www.comreg.ie


  • The Competition and Consumer Protection Commission ( the “CCPC”)

    The CCPC is the statutory body responsible for enforcing consumer protection and competition law in Ireland.

    Tel: Consumer helpline on 01 402 5500

    Address: Bloom House, PO Box 12585, Railway Street, Dublin 1.

    For further information see their website: www.ccpc.ie


  • Advertising Standards Authority of Ireland (ASAI)

    The ASAI is an independent self-regulatory body set up to ensure highest standards of marketing communications by commercial bodies in Ireland.

    Tel: 01 6608766

    Address: Ferry House, 48 Lower Mount Street, Dublin 2.

    For further information see their website: www.asai.ie


  • Data Protection Commissioner (“DPC”)

    The DPC is responsible for upholding the rights of individuals as set out in the Data Protection Acts 1988 and 2003 and enforcing the obligations upon data controllers.

    Tel: 01 7650100 Low Call on 1800 437 737

    Address: Canal House, Station Road, Portarlington , Co. Laois.

    For further information see their website: www.dataprotection.ie


  • European Commission online dispute resolution

    Under EU regulations consumers who have a complaint about goods or services purchased on-line have a right to refer their complaint to an independent dispute resolution agency via the following link: ec.europa.eu/consumers/odr/


  • Small Claims Court

    To contact the Small Claims Court, see your telephone directory under Courts Service for your local office or visit the following website for further information: www.courts.ie


Cooling off rights

For information on your cooling off rights please see : https://n.vodafone.ie/support/orders.html


Protected Disclosure

We operate a whistle-blowing mechanism called "Speak Up" for all current and former employees, contractors , service providers, agency workers, suppliers, sub-contractors, persons on work experience, trainees, self-employed persons providing services, freelance workers, shareholders, members of administrative, management or supervisory bodies including non-executives, volunteers, job-applicants and persons engaged in pre-contractual negotiations. If you see or hear behaviour which you feel may a breach of our Code of Conduct, including dishonesty, corruption, fraud, labour and human rights concerns, environmental damage, any other unethical behaviour or any relevant or suspected wrongdoing, please report it.

A report can be made by contacting our independent third party on:

  1. Phone hotline on 1800 851 275 [from Ireland], +44 (0)1249 661 795 [international] or 0800 374199 [from the UK]
  2. Online web report - go to EthicsPoint - Vodafone

Digital Services Act

The Digital Services Act (“DSA”) regulates online intermediaries and platforms such as marketplaces, social networks, and content-sharing platforms. Its main goal is to prevent illegal and harmful activities online and the spread of disinformation. It ensures user safety, protects fundamental rights, and creates a fair and open online platform environment.

Vodafone has certain obligations under the DSA. Articles 11 and 12 of the DSA require intermediary service providers to designate a single point of contact to enable direct communication with users and relevant European Institutions regarding the application of the DSA. These parties may contact Vodafone at dsacontact.ie@vodafone.com


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