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Vodafone Ireland code of practice

You, our customers, have chosen to trust us. In return, we must strive to anticipate and understand your needs and delight you with our service. We value your custom above everything else and aspire to make your lives richer, more fulfilled and more connected.

'Customer first' is the fundamental principle for us at all levels. Serving you individually and collectively better than anybody else demands that we trust you, listen to you, seek to understand you by every means available, and that we act to make sure that every aspect of our service is second to none.

View our code of practice here

You can access our complaints form by following this link.

Customers' statutory rights

Our code of practice does not affect yourstatutory rights as a consumer. If you are not satisfied with our response to your query, you can still seek independent advice from a number of independent bodies listed below.

  • Commission for Communications Regulation (“ComReg”)

    ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio communications and broadcasting transmission) and the postal sector in Ireland.

    Tel: Consumer line - 01 8049668

    Address: 1 Dockland Central, Guild Street, Dublin 1, D01 E4X0

    For further information see their website: www.comreg.ie

 

  • The Competition and Consumer Protection Commission ( the “CCPC”)

    The CCPC is the statutory body responsible for enforcing consumer protection and competition law in Ireland.

    Tel: Consumer helpline on lo-call 1890 432 432 or 01 402 5500

    Address: Bloom House, PO Box 12585, Railway Street, Dublin 1.

    For further information see their website: www.ccpc.ie

     

  • Advertising Standards Authority of Ireland (ASAI)

    The ASAI is an independent self-regulatory body set up to ensure highest standards of marketing communications by commercial bodies in Ireland.

    Tel: 01 6608766

    Address: Ferry House, 48 Lower Mount Street, Dublin 2.

    For further information see their website: www.asai.ie

     

  • Data Protection Commissioner (“DPC”)

    The DPC is responsible for upholding the rights of individuals as set out in the Data Protection Acts 1988 and 2003 and enforcing the obligations upon data controllers.

    Tel: Lo Call 1890 252 231

    Address: Canal House, Station Road, Portarlington , Co. Laois.

    For further information see their website: www.dataprotection.ie

     

  • European Commission online dispute resolution

    Under EU regulations consumers who have a complaint about goods or services purchased on-line have a right to refer their complaint to an independent dispute resolution agency via the following link: ec.europa.eu/consumers/odr/

     

  • Small Claims Court

    To contact the Small Claims Court, see your telephone directory under Courts Service for your local office or visit the following website for further information: www.courts.ie

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Cooling off rights

For information on your cooling off rights please see : https://n.vodafone.ie/support/orders.html



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