How to make a complaint
We're sorry to hear you have a problem. If you have a complaint, you can contact a member of the customer service team. They will do their best to resolve your query.
You can contact do this by using Live Chat (mobile customers only) or by ringing 1907.
For full information on complaint handling, download our Code of practice below.
The Escalations Team will contact you by your desired method within one working day following your complaint submission through 1907 call, live chat, or online submission.
They will provide you with a timeline for resolution and verify the complaint reference by email and text after the initial contact.