Not happy with our service? Make a complaint here

We want Vodafone customers to be completely happy with the service we provide. So, if you are unhappy with the response to your query, we want to hear about it.

How to make a complaint

Talk to us first

Contact us

We're sorry to hear you have a problem. If you have a complaint, you can contact a member of the customer service team. They will do their best to resolve your query.

You can contact do this by using Live Chat (mobile customers only) or by ringing 1907.

For full information on complaint handling, download our Code of practice below.


 

Next steps

Next steps

If you contact by Live Chat or by calling 1907, your query will first try to be resolved by our CARE agents. If your query is unresolved, or you wish to make a complaint, the agent will pass you to our customer escalations team straight away. If unavailable, our agents will log your complaint on our system. You can request a complaint reference number at any time over the course of your query.

Alternatively, you can click the relevant button below to fill out a complaint form for our customer escalation team to call you back.

Final steps

Final steps

The Escalations Team will contact you by your desired method within one working day following your complaint submission through 1907 call, live chat, or online submission.

They will provide you with a timeline for resolution and verify the complaint reference by email and text after the initial contact.




 

Submit your complaint online

Are you a residential or business customer?

Select the type of complaint you want to submit

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