Skip to content

Complaints on Vodafone IE

Not happy with our service? Make a complaint here

We want Vodafone customers to be completely happy with the service we provide. So, if you are unhappy with the response to your query, we want to hear about it.

How to make a complaint

Talk to us first

Talk to us first

We're sorry to hear you have a problem. Before you submit a complaint, please make sure you talk to our customer service team first. They will do their best to resolve your query.

You will not be able to escalate a problem unless you have spoken to a service agent first by using Live Chat or by ringing 1907.

Next steps

Next steps

If the agent can’t solve your query, you can request to speak to their manager. You can request a complaint reference number at any time over the course of your query.

The agent will log your complaint reference on our system. Or click the relevant button below to fill out a complaint form.

Final steps

Final steps

The Escalations Team will contact you by your desired method, with the complaint reference number created on your behalf, within one working day. 

They will provide you with a timeline for resolution and verify the complaint reference by email and text after the initial contact.

Submit your complaint online

Close message
    5G Created with Sketch. add-ons-boosts-mid icon-app-store basket-change bill-or-report-mid bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block bonus broadband-dark broadband-icon broadband-light broadband-or-wifi-mid broadband bundles-mid business Calendar Created with Sketch. calendar Icons+Indicators / System-Icons / landline_or_call / #333333 Created with Sketch. call Calls Created with Sketch. camera case-study-mid cases chart-line-mid chat-mid chevron-down chevron-left chevron-right chevron-up close-small close collections comment-mid community-or-foundation-mid community completed-mid connected-devices-mid contract converged-proposition-mid Data Created with Sketch. Icons+Indicators / System-Icons / data / #333333 Created with Sketch. data-mid data deals-mid delivery dislike document-mid Download edit engineer-mid error-circle eSim data eye facebook filters fixed-line-mid generic-tariff-plan-mid Gift Icon go help-mid home-mid landline-or-call-mid letters like mail-new-mid menu message minutes-sms-mid mobile mobile-mid mobile my-vodafone-or-my-profile-mid my-vodafone need-help-mid network-signal-mid orders payg-mid payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment-mid photos placeholder play-store play plus reload report return-product-mid roaming-mid roaming search security-mid settings-mid roaming shopping-trolley-mid shopping Sim card sim-mid sim-swap-mid sim Icons+Indicators / System-Icons / sms / #333333 Created with Sketch. sms-or-text-mid sms-text-mid spinner squares technology squares three-points tick-simple tick-simple info-circle top-up-2021 top-up-icon top-up-mid travellers-info-mid roaming tv-mid block twitter upgrade-mid value vf-tv-icon vodafone-store-mid vodafone voice-of-vodafone-alerts-mid warning-mid world
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog
    Skip to content
    Close dialog
    Skip to content