Vodafone Always Connected is a 4G backup for your broadband.

If your broadband experiences an interruption, Vodafone Always Connected will automatically switch you over to their 4G mobile network so you can stay connected. This way you don't have to do anything and can keep working, streaming, and gaming without any interruptions.

Yes, Vodafone Always Connected is available for existing Vodafone Broadband customers. 

Add Always Connected in My Vodafone on vodafone.ie:

• Log into your account
• Select your Broadband subscription from the dropdown on your My Vodafone homepage
• Scroll down to Add-ons and click on the arrow > Select "Get more add-ons"
• Select Always Connected
• Click Select

Add Always Connected in the My Vodafone App:

• Make sure you're logged into your account
• Select your Broadband subscription under "Account"
• Scroll down to Basics > Buy and manage add-ons
• Select the red button at the bottom of the page, "Buy add-ons"
• Select "Always Connected"
• Select "Buy"

Alternatively you can call into a Vodafone store, or dial 1907 to add Vodafone Always Connected to your account. Vodafone Always Connected is independent of your Vodafone Broadband contract. You can cancel Vodafone Always Connected at any time.

If you have a Gigabox modem with your existing Vodafone Broadband plan, your Vodafone Always Connected device will be sent to you within 2-3 working days.

If you do not have a Gigabox modem, your modem will be upgraded free of charge when you add Vodafone Always Connected to your account. Your Vodafone Always Connected device will be sent to you along with your Gigabox modem.

No, Vodafone Always Connected will only work with Vodafone Broadband.

Vodafone Always Connected will only work when there is a total loss of connectivity on your fixed broadband network.If fixed broadband connectivity is still present, though perhaps slower than normal, the 4G backup connection will not kick in. This is because Vodafone Always Connected will only start when a complete loss of connection occurs.

Loss of connectivity on your fixed broadband network may be because of:

• Alterations to connections and wiring inside your home
• Any local or exchange faults on your broadband
• Fallen lines due to building work
• Storms, high winds, or adverse weather conditions that cause damage to the fixed broadband network

 

Vodafone Always Connected will not work if:

• Your modem does not have power e.g. if there is a power outage in your area, your modem will not be powered and Vodafone Always Connected will not work
• Our 4G mobile network is down at the same time as your broadband - but this is highly unlikely
• There is any damage to your modem

Your Vodafone Always Connected device will be sent to you via An Post.

If you are an existing Vodafone Broadband customer, your Vodafone Always Connected device should arrive by post within 2-3 working days.

If you are a new Vodafone Broadband customer, your Vodafone Always Connected device will be posted to you 2-3 working days after your broadband has been installed.