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Broadband & Always Connected on Vodafone IE

Vodafone Always Connected Technology

means no more online interruptions

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Vodafone Always Connected is a 4G backup for your broadband.

Just like other services, your internet connection can sometimes get cut off temporarily. This might happen for different reasons, like a storm or roadworks.  

If your broadband experiences an interruption, Vodafone Always Connected will automatically switch you over to their 4G mobile network so you can stay connected and keep working, streaming, or gaming without any interruptions.

Benefits of Vodafone Always Connected

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Keeps you connected
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Easy setup
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Cancel anytime

How to get Vodafone Always Connected

Step 1 of Always Connected
Check the broadband speed and availability in your area using our address checker
Step 2 of Always Connected
Choose a broadband package and add Vodafone Always Connected to your order
Step 3 of Always Connected
Once your broadband is installed, we'll send you your Vodafone Always Connected device
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Umlaut award to Vodafone for best in test performance of fixed broadband in Ireland.

Frequently asked questions

How does Vodafone Always Connected work?

Vodafone Always Connected is a 4G backup for your broadband.

If your broadband experiences an interruption, Vodafone Always Connected will automatically switch you over to their 4G mobile network so you can stay connected. This way you don't have to do anything and can keep working, streaming, and gaming without any interruptions.
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Will Vodafone Always Connected work if I only have 3G in my home?

No, Vodafone Always Connected will only work with 4G data coverage. Vodafone has 99% 4G population network coverage in Ireland.
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When will I receive my Vodafone Always Connected device and how?

Your Vodafone Always Connected device will be sent to you via An Post.

If you are an existing Vodafone Broadband customer, your Vodafone Always Connected device should arrive by post within 2-3 working days.

If you are a new Vodafone Broadband customer, your Vodafone Always Connected device will be posted to you 2-3 working days after your broadband has been installed.

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Is there a data limit?

To start with you will be given a 300GB data allowance to use with Vodafone Always Connected. This should easily cover any broadband disruption as it is equivalent to the typical monthly data usage of an Irish household.

However, if there is an issue with your broadband and you are approaching the data limit, we will automatically add more data to your account.

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How do I set up Vodafone Always Connected?

You can set up your Vodafone Always Connected backup internet device in 3 easy steps:

  1. Open your Vodafone Always Connected device and insert the standard size SIM card into the back of the device
  2. Insert the Vodafone Always Connected device into the USB port at the back of your modem
  3. The light on your Vodafone Always Connected device should be flashing, as should the light under the “Mobile” label on the front of your Gigabox modem

Need more help? Watch our short video on how to set up your Vodafone Always Connected device:

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I’m an existing Vodafone Broadband customer. Can I get Vodafone Always Connected?

Yes, Vodafone Always Connected is available for existing Vodafone Broadband customers. Just call into a Vodafone store today or dial 1907 to add Vodafone Always Connected to your account.

If you have a Gigabox modem with your existing Vodafone Broadband plan, your Vodafone Always Connected device will be sent to you within 2-3 working days.

If you do not have a Gigabox modem, your modem will be upgraded free of charge when you add Vodafone Always Connected to your account. Your Vodafone Always Connected device will be sent to you along with your Gigabox modem.

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Can I buy Vodafone Always Connected without Vodafone Broadband?

No, Vodafone Always Connected will only work with Vodafone Broadband.
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In what scenarios will Vodafone Always Connected work/not work?

Vodafone Always Connected will only work when there is a total loss of connectivity on your fixed broadband network.

If fixed broadband connectivity is still present, though perhaps slower than normal, the 4G backup connection will not kick in. This is because Vodafone Always Connected will only start when a complete loss of connection occurs.

Loss of connectivity on your fixed broadband network may be because of:

  • Alterations to connections and wiring inside your home
  • Any local or exchange faults on your broadband
  • Fallen lines due to building work
  • Storms, high winds, or adverse weather conditions that cause damage to the fixed broadband network

Vodafone Always Connected will not work if:

  • Your modem does not have power e.g. if there is a power outage in your area, your modem will not be powered and Vodafone Always Connected will not work.
  • Our 4G mobile network is down at the same time as your broadband - but this is highly unlikely
  • There is any damage to your modem

 

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Does Vodafone Always Connected support Vodafone TV and Broadband Voice?

No Vodafone Always Connected is a 4G broadband backup only. Vodafone Always Connected does not support Vodafone TV & Broadband Voice. However, you can still access our TV Anywhere app using Vodafone Always Connected so you will still have access to all your favourite TV shows!
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Is Vodafone Always Connected tied to my Broadband contract or subject to a 12-month contract?

No, Vodafone Always Connected is independent of your Vodafone Broadband contract. You can cancel Vodafone Always Connected at any time. Please call 1907 if you would like to cancel this service.
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