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Bill pay support

Login to My Vodafone to get even more help

  • View your current and previous bills
  • Check your remaining data, minutes and texts
  • View detailed usage of current billing cycle

Frequently Asked Questions

  Can I get a copy of my bill for free?

Yes, you can get it for free on My Vodafone! Here’s how:

Firstly, if you haven’t registered yet, you will need to set up your My Vodafone account. Registration is easy. Just follow the steps on screen.

My Vodafone app

  1. Download the app free from iTunes or Google Play Store.
  2. Log in using your username and password.
  3. Click the menu button on top right of the app home page and select ‘Bills & payments’.
  4. Find the bill you want to see and click the download icon.

My Vodafone online

  1. Log in to My Vodafone using your username and password.
  2. Click on the menu icon on the right hand side of the screen and select ‘Bills & payments’.
  3. Find the bill you want to see and click the download icon.

How do I activate my new SIM card?

Please remember to back up your contacts if you have them saved on your SIM card, before activating your new SIM card.

If you're a Bill pay customer, you can activate your SIM card by dialling 1907 from another phone. Just follow the steps below. You will need your new sim card number and Self Service PIN to do this.

  1. Choose Option 1 for Mobile Services.
  2. Choose Option 3 for SIM Activation.
  3. Then Option 1 for SIM Activation.
  4. Enter your SIM Number and Self Service PIN.

Note: If you don't have your Self Service PIN, you can reset in online. To do this, simply log in to My Vodafone, go to User settings in the menu (or Personal details on the My Vodafone app), then select Security information.

  When will I be eligible for an upgrade?

 While we update our systems, the ability to upgrade your device online is unavailable.

In the meantime, if you would like to enquire about upgrading, please use the following options:

  • Calling 1907 (You will need your self-service PIN. To find out how to change this click here)
  • Visiting your local Vodafone retail store
  • Using Live Chat at the bottom of this page

Get help and support with phones, devices and modems

Need your NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked

Phone numbers

Customer Care 

1907- free

Technical Support (from Vodafone phones)

1740 - free

Technical Support (from other phones)

1850 995 133 - 31c/call

Customer Care (from abroad)

+35312038232 - normal rates

Join Vodafone

1800 595 595 - free

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