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Manage your account on Vodafone IE

Manage your account

Transferring ownership of a mobile phone account

It's easy to transfer the ownership of your phone. The account will be successfully transferred once the below downloadable form is fully completed by the existing Vodafone customer and the new customer.

Download the application form

To ensure we process your request quickly and efficiently we advise customers to download the application form (PDF, 404 Kb) and scan it to the below address:

Email us the application form

Business Customers please use - businesstransfers.ie@vodafone.com (Please quote Transfer of ownership in the subject bar)

Personal customers please use - emailsupport.ie@vodafone.com (Please quote transfer of ownership in the subject bar)

Things to note

Please note that direct debit is a mandatory requirement and must be filled out by the new customer in order for the transfer to be completed and there is no carry over of unused inclusive minutes or texts.

For legacy tariffs that are no longer available you will be required to select a new tariff.

For further information, full details on all our post pay tariffs can be found here and details of all our add ons can be found here.

Can I be sure that my details will be safe on My Vodafone?

Vodafone recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Vodafone is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

We use industry standard secure sockets layer (SSL) technology, for example, encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/web mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet.

Vodafone cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

How do I change my online billing details?

Changing your online password

  1. Log on to My Vodafone
  2. Next click the menu icon at the top of the screen
  3. Then click 'User settings'
  4. Then the 'Security information' tab
  5. Next click the edit button (this looks like a pencil)
  6. Enter your new password in the fields provided 
  7. Lastly, hit 'Save'

Changing your online billing email address

  1. Log on to My Vodafone
  2. Next click the menu icon at the top of the screen
  3. Then click 'Account preferences'
  4. Next click the edit button (this looks like a pencil)
  5. Enter your new email address in the fields provided 
  6. Hit 'Save' and that's it!

Can I view my account online if it has been disconnected?

Once you have disconnected your Vodafone number(s) you will no longer be able to log in or view bill details.

If you need past account information or access to your final bill, please contact our Live Chat team through our Support page. 

How can I keep track of my allowances used?

The easiest way to keep track of your allowances are below

Through our app

You can check your usage through the My Vodafone app:

Online

You can register for an online account to view your unbilled calls and see the minutes, text and data you have used throughout the month.

If you already have a My Vodafone account you can sign in to see what you've left to spend.

How do I view my bill online?

You can get it for free on My Vodafone! Here’s how:

Firstly, if you haven’t registered yet, you will need to set up your My Vodafone account. Registration is easy. Just follow the steps on screen.

My Vodafone app

  1. Download the app free from iTunes or Google Play Store.
  2. Log in using your username and password.
  3. Click the menu button on top right of the app home page and select ‘Bills & payments’.
  4. Find the bill you want to see and click the download icon.

My Vodafone online

  1. Log in to My Vodafone using your username and password.
  2. Click on the menu icon on the right hand side of the screen and select ‘Bills & payments’.
  3. Find the bill you want to see and click the download icon.

How do I change my self-service PIN?

You can change your self-service PIN by logging on to your account online. You will need this PIN to access certain services on My Vodafone.

To change your PIN:

  1. Log on to My Vodafone.
  2. Next click the menu icon at the top of the screen.
  3. Then click "User settings".
  4. Then the "Security information" tab.
  5. Next click the edit button (this looks like a pencil).
  6. Enter your new self-service PIN in the fields provided. Note: it must consist of 4 numbers (no letters). 
  7. Lastly, hit "Save" and that's it!

I want to change my price plan

As long as you are not within your tariff lock in period, you can change your plan once a month. Chat to our Live Chat team for more information on changing your plan. 

See our bill pay plans to figure out which option suits you best.

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