Account information

Changing your online password

1. Log on to My Vodafone
2. Next click the menu icon at the top of the screen
3. Then click ‘My settings‘ and then 'Personal settings'
4. Then the 'Security information' tab
5. Next click the edit button (this looks like a pencil)
6. Enter your new password in the fields provided 
7. Lastly, hit 'Save'

Changing your online billing email address

1. Log on to My Vodafone
2. Next click the menu icon at the top of the screen
3. Then click ‘My settings‘ and then 'Account settings'
4. Enter your new email address in the field provided 
5. Hit 'Save' and that's it!

Changing your billing address online

1. Log on to My Vodafone
2. Next click the menu icon at the top of the screen
3. Then click ‘My settings‘ and then 'Account settings'
4. Then click 'Billing details' update your Billing address (you can use your Eircode if you know it)
5. Press 'Save'

If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

This great feature on My Vodafone allows you to keep track of your spend since your last bill.

Please note that the figure is an estimate and doesn’t include the below transactions:

• Discounts
• Payments
• Deposits
• Insurance
• Top ups charged to bill
• Account level fees
• Immediate Charges/Credits
• VAT calculations

These transactions will be included when your bill is issued.

The easiest way to keep track of your allowances in on My Vodafone.

Through our app

You can check your usage through the My Vodafone app:

• iPhone users can download the app free from iTunes App Store
• Android users can download the app free from Play Store

Online

You can register for an online account to view your unbilled calls and see the minutes, text and data you have used throughout the month.

Check out our handy video guide which will show you the few simple steps it takes to register.

If you already have a My Vodafone account you can sign in to see what you've left to spend.

We’ll always let you know when you’re getting close to your monthly data limit, and again when you’ve reached it.

You can keep an eye on your usage as you go using the My Vodafone app available free from the iPhone App Store and Android Play Store or by logging on to My Vodafone account – so that you don’t have to worry about receiving these notifications.

It’s also useful to know which apps or features you use most of your mobile data on, so you can adjust the settings or usage. Most smartphones and tablets have an in-built data monitor which will show you where you’re using the most data.

You can access your last 12 bills and 6 months of call details on My Vodafone. Here's how:

My Vodafone app

• Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
• Once you are logged in, click the ‘Bills & Payments’ option on the bottom left of the screen
• Then simply click the download icon for the bill you wish to see

My Vodafone online

• Login into your My Vodafone account
• Then simply click the 'Download bill' button for the bill you wish to see

To print your bill, follow these simple steps:

• Go to the 'Bills & Payments' section on My Vodafone online
• Select a bill and click the 'Download bill' button
• Roll over the bottom of the PDF bill to display more options
• Click on the printer icon
• Choose which pages you want to print and click 'Ok'
• Save a copy of your bill to your desktop and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

You can find your account number on your Vodafone bill. Here’s how:

Firstly, if you haven’t registered yet, you will need to set up your My Vodafone account. Registration is easy. Just follow the steps on screen.

My Vodafone app

1. Download the app free from iTunes or Google Play Store
2. Log in using your username and password
3. Click on ‘Bills & payments’ at the bottom of the screen
4. Click the download bill icon
5. Open your bill and you will see 'Account number' on the top right of the page
   

My Vodafone online

1. Log in to My Vodafone using your username and password
2. Scroll down to the ‘Bills & payments’ section
3. Click 'Download bill'
4. Open your bill and you will see 'Account number' on the top right of the page

As long as you are not within your tariff lock in period, you can change your plan once a month. Simply log on to My Vodafone where you can easily change to another eligible plan. 

Or, you can connect with our customer care team by clicking the Chat button on this screen.

See our bill pay plans to figure out which option suits you best.

Bill pay plan allowances can overlap with add ons. For example, if you upgrade to the Red Unlimited bill pay plan. You will have unlimited calls to Europe and selected countries. This would make a monthly add on like 300 International Minutes redundant. Vodafone will automatically remove monthly add ons that are already covered in your bill play plan.

Once you have disconnected your Vodafone number(s), you will be able to log in an view your account for up to 6 months after the disconnection date.  After this time, you will no longer be able to log in or view details. 

If you need past account information or access to your final bill, please connect with our customer care team by clicking the Chat button on this screen.

It's easy to transfer the ownership of your phone. The account will be successfully transferred once the below downloadable form is fully completed by the existing Vodafone customer and the new customer.

Download the application form

To ensure we process your request quickly and efficiently we advise customers to download the application form (PDF, 404 Kb) and scan it to the below address:

Email us the application form

Business Customers please use - businesstransfers.ie@vodafone.com (Please quote 'Transfer of ownership' in the subject bar)

Personal customers please use - 7day.ie@vodafone.com (Please quote 'Transfer of ownership' in the subject bar)

Things to note

Please note that direct debit is a mandatory requirement and must be filled out by the new customer in order for the transfer to be completed and there is no carry over of unused inclusive minutes, texts or data.

For legacy tariffs that are no longer available, you will be required to select a new tariff.

For further information, full details on all our post pay tariffs can be found here and details of all our add ons can be found here.

We’re sorry you wish to cancel your service but understand this can happen. For cancellations within the 14 day cooling off period, please see below for more information. If you are outside of this period, please contact our customer care team by clicking the Chat button on this screen.

Cancellations within the 14 day cooling off period

To cancel within the 14 day cooling off period, please contact our customer care team. To do this click the Chat button on this screen. Our agent will be able to help you reach our customer care team and provide support with this process. Please have the following to hand:       

• Your order reference ID (you will find this on your order confirmation email)       
• If you don't have the order reference, you can use the SIM card number that came with your order (new connections only)·       
• Your IMEI (you can get this from the packaging or by dialling *#06# from the device)

If you are returning a device a courier will be arranged to do this. You'll need to fill out this cancellation form and provide this to the courier when they collect the device. 

Alternatively, you can simply complete the form and post it along with the device, the box and any additional content that was included with your order to the below address. We recommend using registered post.

Vodafone Returns,
1 Sandyford Business Park,
Burton Hall Avenue,
Sandyford Industrial Estate,
Dublin 18.

For more information about the 14 day cooling off period, see here.

Vodafone recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Vodafone is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

We use industry standard secure sockets layer (SSL) technology, for example, encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/web mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet.

Vodafone cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

You can change your password by logging on to your account online. 

To change your password:

1. Log on to My Vodafone
2. Next click the menu icon at the top of the screen
3. Then click 'Personal settings' then select the account name
4. Then the 'Security information' tab
5. Next click the edit button (this looks like a pencil)
6. Enter your new password in the fields provided
7. Lastly, hit 'Save' and that's it!

We're very sorry for your loss. Please let us help you through this difficult time. You will find some helpful information on our dedicated bereavement page.