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Contract on Vodafone IE

My contract

How do I cancel my contract?

For information on how to cancel your contract please see our 'Account' FAQ page.

How and where can I find the terms and conditions of my contract? 

At the time of signing up

In a store: Our retail agents will always be happy to provide you with a paper copy of the General Terms and Conditions of our Mobile Bill Pay services.

Online: If you who purchase Vodafone services via our website, you can receive a confirmation email which contains a link to the General Terms and Conditions of our Mobile Bill Pay services.

Over the Phone: If you sign up to Vodafone services over the phone, you will be directed on the call that the contract terms you are accepting are viewable on You can also receive a confirmation email following their phone order which contains a link to the General Terms and Conditions of our Mobile Bill Pay services.

During the lifetime of the contract

At any time during the lifetime of your contract, you can view your applicable terms and conditions here

How do I find my customer / account number?

You can find your customer / account number on your Vodafone bill. Check out our 'Account' FAQ page for instructions.

Where are the charges for the phone and service listed, including the reasons and amounts? 

All charges for Bill Pay customers are set out on our Bill Pay Plans page. Each plan sets out the charges that are included in the customers bundle e.g. free Vodafone to Vodafone calls and texts. If you go outside your plan, out of bundle charges apply. These are also set out on our charges page. Out of bundle charges include international calls, local calls, premium rate calls, directory enquiries and mobile data. 
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