How do I cancel my contract?
How do I cancel my contract?
For information on how to cancel your contract please see our 'Account' FAQ page.
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Can I get a copy of my contract?Â
Can I get a copy of my contract?Â
Yes, you can do this by logging in to My Vodafone.
Here's how:
- Log in to My Vodafone
- Click the account icon, then select 'My Records'
- Click the the 'Contracts' tab
- Here you will see your 'Contract' options
- Click on the drop-down arrow and you will see a link to the letter
- Click on the link to download the document in .pdf format
If you still need help, please contact our customer care team by clicking the Chat button on this screen.
You can also access general T&Cs of the Vodafone Mobile Telecommunications Service here.
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How do I find my customer / account number?
How do I find my customer / account number?
You can find your customer / account number on your Vodafone bill. Check out our 'Account' FAQ page for instructions.
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Where are the charges for the phone and service listed, including the reasons and amounts?Â
Where are the charges for the phone and service listed, including the reasons and amounts?Â
All charges for Bill Pay customers are set out on our Bill Pay Plans page. Each plan sets out the charges that are included in the customers bundle e.g. free Vodafone to Vodafone calls and texts. If you go outside your plan, out of bundle charges apply. These are also set out on our charges page. Out of bundle charges include international calls, local calls, premium rate calls, directory enquiries and mobile data.Â
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