What is Credit Insights?
What is Credit Insights?
Credit Insights is a database service available to the telecommunications providers participating in the Credit Insights initiative. The database contains some details of individuals who have not paid their bills with the participating telecommunications providers and have been in arrears for a minimum of 90 days. The telecommunications provider of the defaulting individual submits the defaulter details to the database.
The Credit Insights database is accessible by the participating telecommunications providers only when individuals are seeking to enter a new contract with that service provider.
The Credit Insights database is accessible by the participating telecommunications providers only when individuals are seeking to enter a new contract with that service provider.
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Who does Credit Insights apply to?
Who does Credit Insights apply to?
Credit Insights only applies to consumer Bill Pay customers who have agreed to the Credit Insights terms and conditions. It doesn’t apply to Pay as you go customers.
If you want to know if you apply for Credit Insights chat with Tobi or call 1907.
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How will I know if my details are added?
How will I know if my details are added?
Vodafone will always contact you at least 28 days in advance before any details are added to Credit Insights. This gives you time to clear the balance and avoid being listed.
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What information is stored and how long is it kept?
What information is stored and how long is it kept?
Only limited personal data is shared, and records are kept for six years from the date they’re added. The Credit Insights database is operated by Experian.
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What if my details are wrong or I have a question?
What if my details are wrong or I have a question?
If you believe your information is incorrect or want more details, chat with Tobi for support or to raise a query. You can also request access to your data under data protection laws.

Can’t log in? Read about support in Login and Registration for further details.
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