Credit Insights | Support | Vodafone Ireland

What is Credit Insights?

Credit Insights is a database service available to the telecommunications providers participating in the Credit Insights initiative. The database contains some details of individuals who have not paid their bills with the participating telecommunications providers and have been in arrears for a minimum of 90 days. The telecommunications provider of the defaulting individual submits the defaulter details to the database.

The Credit Insights database is accessible by the participating telecommunications providers only when individuals are seeking to enter a new contract with that service provider.
{{feedbackMessage}}

Which types of customers qualify for Credit Insights?

Only consumer bill pay customers who have agreed to the Credit Insights terms and conditions.
{{feedbackMessage}}

How will I know if Vodafone have submitted my details to the Credit Insights database?

Vodafone will write to every qualifying customer at least 28 days before loading their details into Credit Insights. This gives the customer sufficient time to pay their bill and avoid their details being loaded in to the database.
{{feedbackMessage}}

What is the definition of default?

The definition of default is past due 90 days and the amount owed is above the minimum limit.
{{feedbackMessage}}

Is there a minimum limit of arrears for addition to Credit Insights?

Yes, the minimum limit is €50.
{{feedbackMessage}}

What personal data will be added to Credit Insights?

The personal data that will be added to Credit Insights is:

  • Name
  • Address
  • Date Of birth
  • Account type
  • Account number
  • Date of default
  • Default amount (Minimum €50)
  • Current account status
  • Account start date
  • Debt cleared date (where relevant)
{{feedbackMessage}}

How long will my data be retained in Credit Insights?

Six years after submission to the Credit Insights database.
{{feedbackMessage}}

Which telecommunications service providers are participating in Credit Insights?

The participating telecommunications service providers are:

Vodafone
Three
eir

 

{{feedbackMessage}}

Who is operating the Credit Insights database?

The Credit Insights database is operated by Experian.
{{feedbackMessage}}

How can I check if my data is in Credit Insights?

Any Vodafone customer whose data has been uploaded to Credit Insights will have received notification of this at least 28 days in advance of the upload.
{{feedbackMessage}}

My data is incorrect, can I have it rectified?

The Data Protection Acts, 1988 and 2003 give you the right to correct information held about you in certain circumstances.
{{feedbackMessage}}

How can I make a subject access request to Vodafone for a copy of the data held about me in Credit Insights?

You have a right to request a copy your data. Requests should be in writing and should be addressed to the Data Protection Officer, Vodafone, Leopardstown, Dublin 18, D18 XN97.  We will charge you an administrative fee in respect of any such request.
{{feedbackMessage}}

I have other privacy questions, who do I contact?

The Privacy Notice applicable to your agreement with Vodafone is contained in your terms and conditions.

The Privacy Notice contains information about Credit Insights.

{{feedbackMessage}}

I have a dispute with Vodafone, will my data be uploaded into Credit Insights?

Vodafone will take all reasonable steps to resolve all customer complaints before loading any data into Credit Insights.
{{feedbackMessage}}
Close message
    5GCreated with Sketch. acceleration-system add-icon add-ons-boosts-midadd-ons always-connected icon-app-storearrow-left at-symbol auto-top-up basket-changebill-or-report-midbill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1bintoaster-black block-system blockbonusbroadband-darkbroadband-iconbroadband-lightbroadband-new broadband-or-wifi-1 broadband-or-wifi-midbroadband bundles-midbusinessCalendarCreated with Sketch. calendarIcons+Indicators / System-Icons / landline_or_call / #333333Created with Sketch. callCallsCreated with Sketch. cameracancel-mid carer-system case-study-midcasescelebrate chart-line-midchat-midchevron-down-system chevron-downchevron-left chevron-rightchevron-up-system chevron-upchromecast clock-new clock-or-timedclock close-smallclosecollectionscomment-midcommunity-or-foundation-midcommunitycompleted-midconnected-devices-midconsultant contractconverged-proposition-midcredt-top-up dark-sync DataCreated with Sketch. Icons+Indicators / System-Icons / data / #333333Created with Sketch. data-middatadeals-middelete-bin delete-icondelivery deliveryNew device dislike document-middownload-bicolor Downloadedit-icon editemail-notificationengineer-miderror-circle-system-red error-circle-system error-circleeSim data eyefacebookfilters fixed-line-midgame-console generic-tariff-plan-midGift Icon Gift gogreen-tick heart help-midhelp-support-info-circlehidden-password home-midhome-phone info-circle-grey info-circle-mid info-circle international-system landline-or-call-midletterslike lock-sslmail-new-midmenumessagemfa-email-sms-notificationminutes-sms-midmobile-2023 mobilemobile-lightmobile-midmobile-SWmobile-vtv mobilemy-vodafone-new my-vodafone-or-my-profile-midmy-vodafoneneed-help-midnetwork-signal-midnotification-new object-type-default onenumberonline ordersoutofcompany payg-midpayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836payment-midpencil phone-ai_exportphone-icon-card phone-mini-icon photosplaceholderplay-circle play-storeplayplus-new plusportals-for-videos red-warning reloadreportreturn-product-midroaming-midroamingsearch-close search-device-guides search-shop search-support search-system searchsecond-step-desktop second-step security-midsettings-bicolor settings-midroaming shopping-trolley-midshoppingsign-up-icon signed-in Sim card sim-midsim-swap-midsimIcons+Indicators / System-Icons / sms / #333333Created with Sketch. sms-or-text-midsms-text-mid sms-text spinnersquaresssl-lock step-1 step-2 step-3 super-wifi-selected super-wifi-un-selected superwifi sync tablet technologysquares theft-system third-step-desktop third-step three-points tick-circle Tick-icontick-simpletick-outline-system tick-outline tick-simpletick-thankyou-pageto-do-list info-circle tobitop-up-2021top-up-icontop-up-midtopup tothiscompany travellers-info-midroaming tv-midtv-new tv-vtv block twitterup-arrow upgrade-midv-sim-and-device valuevf-tv-iconvisible-password vodafone-business-inverse vodafonevodafone-store-midvodafone-tv vodafone voice-of-vodafone-alerts-midVTV warning-hi-dark warning-midwarning-orange warning-red warning-system watch-tick watch-with-tick watch