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Phone upgrade on Vodafone IE

Bill pay upgrade FAQs

When will I be eligible for an upgrade?

You can now check this by simply logging in to My Vodafone.

Firstly, if you haven’t registered yet, you will need to set up your My Vodafone account. Registration is easy. Just follow the steps on screen.

Next, just log in with your username and password. If you are eligible for an upgrade, you will get a message at the top of the screen, and you will be able to upgrade online.

If you're not eligible at the moment, you can find out when you'll qualify for an upgrade by checking the 'Current plan' section on the My Vodafone home screen.

Learn more about upgrading.

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What phones can I choose and how much will it cost when I upgrade my phone?

We have a catalogue of phones complete with prices in My Vodafone.

When you log in to My Vodafone, if you're eligible for an upgrade, you will see a number of links which will bring you to this catalogue where you can browse our great range of phones and prices.

Go to our upgrade page, and we'll show you how to check your eligibility in 3 easy steps.

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Can I stay on the same plan at the same price if I upgrade?

This depends on your current plan. Some of our older plans are no longer available, but we have introduced brand-new Vodafone Unlimited plans. These come with unlimited data, ensuring you stay connected wherever you are.

Check out our upgrades page to find out more about the great phones and plans we have to offer.

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Can I upgrade if I am currently on a SIM only plan?

Yes, once you have been on a SIM only plan for 6 months or more you can upgrade to a bill pay plan with a phone at any time.
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Can I upgrade if I am currently on a pay as you go plan?

Yes, pay as you go customers can move to a bill pay plan with a phone or a SIM only plan at any time.
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Why should I upgrade?

Upgrading allows you to get a new phone included as part of your plan, and with our new Unlimited plans, you can keep on finding unlimited ways to connect together.
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Do I need to enter a new contract if I upgrade?

Yes, you will roll on to a new 24-month contract when you upgrade.
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What happens once I’ve upgraded?

If you have changed your plan, it will apply from the day you upgraded and your bill date will stay the same.
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