Is there a cost for changing tariff?
If I leave Vodafone Bill pay, will there be termination charges?
How do I cancel my contract?
Where can I get my remaining add on balances?
You can view your remaining add on balances online.
If you haven’t registered yet, you will need to set up a My Vodafone account. Registration is easy. Just follow the steps on screen or, check out our handy video guide which will show you the few simple steps it takes to register.
My Vodafone app
- Download the app free from iTunes or Google Play Store
- Log in using your username and password
- You will see your add on balances at the top of the screen in the allowance section
My Vodafone online
- Log in to My Vodafone using your username and password
- You will see your add on balances at the top of the screen in the allowance section
What is the length of the contract with RED?
Can I purchase insurance with RED?
Yes, you do this by logging on My Vodafone. Just follow these steps:
- Log on to My Vodafone
- Go to 'My device & SIM'
- Choose your device
- Click 'Check insurance eligibility'
- If you are eligible to add insurance then simply follow the prompts on screen
Note: to be eligible to add insurance you must be within the first 30 days of your connection or upgrade date.
Am I contracted to add ons with Vodafone RED?
Can I use Skype, P2P or tethering with Vodafone RED?
Skype or Peer 2 Peer
Unless your T&Cs state that usage of such services is not permitted, our network does not actively prevent their use. However as these services are based on third party apps over which we have no control, we cannot always guarantee that these services will work end to end.
Tethering (using your phone as as a mobile hot-spot)
If you are a Bill pay customer, you can use your phone for tethering as part of the data bundle you have with your price plan. All customers are advised to download a data monitoring app so you can monitor your data usage.