If you are still within your lock in period you cannot downgrade your tarriff. There is no charge for moving up in tariff.

If you choose to port off the Vodafone network or change to Pay as you go while still in contract, you will pay the remainder of the contract in termmination charges.

You can view your remaining add on balances online.

If you haven’t registered yet, you will need to set up a My Vodafone account. Registration is easy. Just follow the steps on screen or, check out our handy video guide which will show you the few simple steps it takes to register.

My Vodafone app

1. Download the app free from iTunes or Google Play Store
2. Log in using your username and password
3. You will see your add on balances at the top of the screen in the allowance section

My Vodafone online

1. Log in to My Vodafone using your username and password
2. You will see your add on balances at the top of the screen in the allowance section
   

Or you can text the word "bal" to 50233. You will receive a text with the balance of all remaining allowances included in your price plan: minutes, texts and data. 

The contract length for RED Essentials, RED and RED Super is 24 months.  You can also select a RED 30 day contract.

Yes, you do this by logging on My Vodafone. Just follow these steps:

1. Log on to My Vodafone
2. Go to 'My device & SIM'
3. Choose your device
4. Click 'Check insurance eligibility'
5. If you are eligible to add insurance then simply follow the prompts on screen

Note: to be eligible to add insurance you must be within the first 30 days of your connection or upgrade date.

You are only contracted to the monthly tariff and not the add-ons. These can be ended or changed once a month.

Skype or Peer 2 Peer

Unless your T&Cs state that usage of such services is not permitted, our network does not actively prevent their use. However as these services are based on third party apps over which we have no control, we cannot always guarantee that these services will work end to end.

Tethering (using your phone as as a mobile hot-spot)

If you are a Bill pay customer, you can use your phone for tethering as part of the data bundle you have with your price plan. All customers are advised to download a data monitoring app so you can monitor your data usage.