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Wi-Fi & 4G Calling on Vodafone IE

Wi-Fi & 4G Calling FAQs

 

4G Calling

 

What is 4G Calling?

With 4G Calling you stay on the 4G network when you make a call. So any apps you’re using stay connected to our 4G data network instead of dropping back to 3G or 2G.

Plus with 4G Calling, you’ll experience faster call setup and better call quality wherever 4G is available.

How do I activate 4G Calling?

To benefit from 4G Calling you will need to have compatible handset and tariff plan. 

Currently the below phones support 4G calling. However we will be enabling more handsets to support 4G Calling over the coming months. So please keep an eye on our website for further updates.

  • Google Pixel 4A/5 5G
  • Huawei P20/P20 Lite/P20 Pro
  • Huawei P30/P30 Lite/P30 Pro
  • Huawei P40 Pro
  • Huawei Mate 20 X/Mate 20 Pro
  • Huawei PSmart 2019/PSmart Z
  • Huawei Y6 2019
  • iPhone SE/SE 2020
  • iPhone 6/6 Plus/6s/6s Plus
  • iPhone 7/7 Plus
  • iPhone 8/8 Plus
  • iPhone X/XS/XS Max/XR
  • iPhone 11/11 Pro/11 Pro Max
  • iPhone 12/12 Mini/12 Pro/12 Pro Max
  • Nokia 8.3 5G
  • Samsung A8 2018/A10/A21s/A40/A41/A51 5G
  • Samsung A50/A51/A70/A71/A90
  • Samsung J6+
  • Samsung S8/S8+
  • Samsung S9/S9+
  • Samsung S20/S20 5G/S20+/S20 Ultra/S20 FE
  • Samsung S10/S10e/S10+/S10 5G
  • Samsung Note 8/Note 9/Note 10
  • Sony Xperia 10ii

The following tariffs are enabled to support 4G Calling:

  • RED Connect SIM Only 12 month
  • RED SIM Only 30 day
  • RED Connect Essentials
  • RED Connect Essentials II
  • RED Connect
  • RED Connect Super
  • RED Complete SIM Only
  • RED Max SIM Only
  • RED Standard
  • RED Complete
  • RED Max
  • RED Unlimited SIM Only
  • RED Unlimited Max SIM Only
  • Unlimited Lite
  • RED Unlimited
  • RED Unlimited Max

If you have a compatible Android phone and tariff, there's no setup required, the feature will activate automatically wherever 4G is available.

If you have a compatible iPhone:

  • Click on 'Settings'
  • Then click 'Mobile Data', 'Mobile Data Options' then 'Voice & Data'
  • Ensure the 'Voice & Data' setting is set to '4G, VoLTE On'

Note: When your account is enabled for 4G Calling, you will need to re-set supplementary services such as call diverts and call barring on your handset. For more information on how to set up these services click here.

Setup instructiuons for 4G Calling

iOS setup instructions:
1. Start Screen -
Choose settings
2. Scroll down -
Choose Mobile Data
3. Choose Mobile Data
Options
4. Select Voice & Data
5. Select 4G VoLTE on
If you have a compatible Android phone and tarriff, there's no set up required. The feature will activate automatically wherever 4G is available.

 

Wi-Fi Calling

 

What is Wi-Fi Calling?

Vodafone Wi-Fi Calling is an integrated service that allows you to make and receive voice calls over a wireless internet connection such as your home broadband, office broadband or public Wi-Fi. This should help you to make voice calls in areas with low network coverage or no mobile signal. 

How do I start using Wi-Fi Calling?

There are just a few steps to check before you can start using Wi-Fi Calling. Take a look below.

Have you got a compatible phone?

You need to be using a handset that supports Wi-Fi Calling. This feature is currently available on the the below phones but we’ll be adding more handsets - keep an eye out here for updates.

  • Google Pixel 4A/5 5G
  • Huawei P20/P20 Lite/P20 Pro
  • Huawei P30/P30 Lite/P30 Pro
  • Huawei P40 Pro
  • Huawei Mate 20 X/Mate 20 Pro
  • Huawei PSmart 2019/PSmart Z
  • Huawei Y6 2019
  • iPhone SE/SE 2020
  • iPhone 6/6 Plus/6s/6s Plus
  • iPhone 7/7 Plus
  • iPhone 8/8 Plus
  • iPhone X/XS/XS Max/XR
  • iPhone 11/11 Pro/11 Pro Max
  • iPhone 12/12 Mini/12 Pro/12 Pro Max
  • Nokia 8.3 5G
  • Samsung A8 2018/A10/A21s/A40/A41/A51 5G
  • Samsung A50/A51/A70/A71/A90
  • Samsung J6+
  • Samsung S8/S8+
  • Samsung S9/S9+
  • Samsung S20/S20 5G/S20+/S20 Ultra/S20 FE
  • Samsung S10/S10e/S10+/S10 5G
  • Samsung Note 8/Note 9/Note 10
  • Sony Xperia 10ii

Is the Wi-Fi Calling feature switched on?

Your handset must be connected to Wi-Fi and you need to switch Wi-Fi Calling feature to the 'on'  position in your phone settings. To do this, please follow the steps below:

  1. On your Home screen select the Phone app
  2. While on the Phone screen select the menu on the top right
  3. Next select the Settings option
  4. In Settings, scroll down to the Wi-Fi Calling option and click the toggle on the right
  5. On the Wi-Fi Calling pop up – select OK
  6. Wi-Fi Calling is now enabled

Once enabled, your phone will automatically connect to a Wi-Fi network and allow Wi-Fi Calling in conditions when your mobile signal may be not be strong enough.

Are you on an eligible tariff?

Wi-Fi Calling is available to consumer Bill pay customers who are on one of the eligible tariffs below:

  • RED Connect SIM Only 12 month
  • RED SIM Only 30 day
  • RED Connect Essentials
  • RED Connect Essentials II
  • RED Connect
  • RED Connect Super
  • RED Complete SIM Only
  • RED Max SIM Only
  • RED Standard
  • RED Complete
  • RED Max
  • RED Unlimited SIM Only
  • RED Unlimited Max SIM Only
  • Unlimited Lite
  • RED Unlimited
  • RED Unlimited Max

Note: When your account is enabled for Wi-Fi Calling, you will need to re-set supplementary services such as call diverts and call barring on your handset. For more information on how to set up these services click here.

Where can I use Wi-Fi Calling?

You can use Wi-Fi Calling where you have a strong Wi-Fi signal with a good internet connection.

iOS setup instructions for Wi-Fi Calling

1. Start Screen
Select Settings
2. Scroll down
Select Phone
3. Select Wi-Fi Calling
4. Enable Wi-Fi Calling
on this iPhone
5. Click Enable

Android setup instructions for Wi-Fi Calling

1. Home Screen -
Select Phone
2. Phone Screen -
select menu in top right
3. Select Settings
4. Enable WiFi Calling
5. Click OK

How much does it cost to use Wi-Fi Calling?

You will be charged the same rate as making a call over the mobile network. So for example, if your tariff plan includes a bundle of voice minutes, your bundle will be depleted when you make a call over Wi-Fi in the same way as if your call was made over the mobile network.

What phones support Wi-Fi Calling?

Currently, only the below phones support Wi-Fi Calling. You'll need to ensure you have installed the latest firmware on your handset in order to see Wi-Fi Calling in your handset settings.

Additional phones will be enabled over the coming months and our website will be updated to include these handsets as soon as they are ready. Keep an eye out here for updates.

  • Google Pixel 4A/5 5G
  • Huawei P20/P20 Lite/P20 Pro
  • Huawei P30/P30 Lite/P30 Pro
  • Huawei P40 Pro
  • Huawei Mate 20 X/Mate 20 Pro
  • Huawei PSmart 2019/PSmart Z
  • Huawei Y6 2019
  • iPhone SE/SE 2020
  • iPhone 6/6 Plus/6s/6s Plus
  • iPhone 7/7 Plus
  • iPhone 8/8 Plus
  • iPhone X/XS/XS Max/XR
  • iPhone 11/11 Pro/11 Pro Max
  • iPhone 12/12 Mini/12 Pro/12 Pro Max
  • Nokia 8.3 5G
  • Samsung A8 2018/A10/A21s/A40/A41/A51 5G
  • Samsung A50/A51/A70/A71/A90
  • Samsung J6+
  • Samsung S8/S8+
  • Samsung S9/S9+
  • Samsung S20/S20 5G/S20+/S20 Ultra/S20 FE
  • Samsung S10/S10e/S10+/S10 5G
  • Samsung Note 8/Note 9/Note 10
  • Sony Xperia 10ii

Can I make inbound and outbound calls over Wi-Fi?

Yes, Wi-Fi Calling supports both inbound and outbound calls.

Can I use Wi-Fi Calling when roaming?

No, Wi-Fi Calling is not supported while roaming.

Is Wi-Fi Calling available to Pay as you go and Enterprise customers?

Unfortunately, Wi-Fi Calling is not yet available to Pay as you go or Enterprise customers.

Can I send a text message over Wi-Fi?

No, text messages cannot be sent or received over Wi-Fi Calling.
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