To use your phone on another network, you will need to unlock the network it's currently on. Phone's locked to Vodafone are compatible with Clear Mobile, and do not need to be unlocked for use with this affiliate network. TCL, Google Pixel 5, Xiaomi, Redmi and Oppo phones purchased from Vodafone Ireland are already unlocked.

Unlocking your phone with TOBi

You can request to unlock your phone directly through TOBi. Simply click the TOBi chat button and ask to unlock your device - TOBi will tell you what to do and unlock your phone instantly.

• For Android phones: TOBi will give you an unlock code.
• For iPhones (IOS): TOBi will take care of the unlock request with Apple. iPhones do not require an unlock code.

In rare cases where TOBi isn't able to unlock your phone:

• TOBi will submit a request on your behalf.
• The network unlock process takes place within 7 days for iPhones, and it can take up to 20 days for Android.
• You will know when the process is done - no further action is needed once your NAC request has been submitted.

As a Bill pay customer, you must meet the below requirements to be eligible to receive an unlock code:

• Your phone must have been purchased from Vodafone Ireland (phones bought from other providers cannot be unlocked)
• Your Vodafone account must be paid up to date
• You need to be connected to bill pay for at least 12 months or have spent €200 on your account

As a Pay as you go customer, you must meet the below requirements to be eligible to receive an unlock code:

• Your phone was purchased from Vodafone Ireland (phones bought from other providers cannot be unlocked)
• You must have topped up credit by at least €120 between each unlock request