OneNumber

Yes. You will be able to purchase a compatible watch with your mobile upgrade.  

Yes. You can purchase OneNumber as part of a new connection to Vodafone.  

No. OneNumber is a standalone add-on.
It will appear on your bill on a monthly basis and can be cancelled at any time.
If you have purchased your smartwatch with Vodafone, there is no contract associated with it.  

I bought my watch from another retailer (not Vodafone) Can I get OneNumber?

Yes. If you purchased a watch from anywhere in Europe and you are a Vodafone mobile customer on the eligible plan you can avail of OneNumber.

You can add this to your plan in-store, online or through the My Vodafone App.  

OneNumber will appear on your monthly bill as an add-on. It will be €5 per month.  

Yes. Pro rata will apply for the OneNumber add-on.  

No, it is OneNumber. All calls are for the same number. There is no device split on the bill.   

If you are barred for non-payment, the phone and watch are treated the same.  

No. The smartwatch consumes the minutes and data included in the mobile plan you have.

Make a call: All calls made appear in the history of the device from which you made the call. So, if you make a call from your smartwatch, the call will appear in your watch's call history, not your smartphone's history.

Receive/reject a call: All incoming/rejected calls appear in the history of the equipment that received them. So if you answer a call on your smartwatch, the call log appears on your watch, and may appear (but not always) as a missed call on your smartphone.

Missed calls: All missed calls can be viewed on all devices.

Yes. However, you should have Bluetooth turned on whenever you need to set up call management features (e.g. forwards, show my number, and call waiting), so that your watch can take over the changes.

No, calls won’t be separated by device on your bill.  

OneNumber will not work if you do not have a compatible handset or watch. Please see more information on compatibility.

Yes, each mobile line (mobile subscription) will be treated as an individual connection once they are on an eligible mobile plan.  

There is only one OneNumber subscription allowed per user.

Yes. You must change to a billpay eligible plan.   

No. OneNumber is only available on the Vodafone network.  

The LTE watches are available for anyone (BP or PAYG) as the customer can buy the watch outright. However, OneNumber (the connectivity add-on) is only available for billpay and some SOHO / SME customers.

There would be no reason for a PAYG customer to buy an LTE watch as they wouldn’t be eligible for the connectivity benefit, however they are welcome do so.

No, the Smartwatch you want to pair must be a model sold in Europe.   

For stores 14 day cooling off period only applies if the devices have not been opened and used.

If they have been opened and used, then they can only be returned for DOA if faulty. Standard T&C apply as per our in-store policies.

If your One Number equipment is lost or stolen and you want to cancel / suspend your OneNumber Plan, you must contact Vodafone immediately to make them aware of your situation. You will be responsible for all charges incurred until you tell us that your OneNumber equipment is lost.

You can suspend your OneNumber service here  https://onenumber.vodafone.com/ie

You will need to know your My Vodafone username and password to log in.

You can follow the lost/stolen flow and your eSIM profile will be removed.

Once you have a new watch you can log back in and activate the service again.

Please note you will still be charged your subscription fee during this time. If you want to cancel the service you can do so any time here  https://onenumber.vodafone.com/ie

You can't have the roaming service on your smartwatch. Thus, we advise you to always travel with your smartphone to foreign destinations, so you can always be connected via Bluetooth.

You can make an emergency voice call from the watch even of the phone is not connected by Bluetooth.

If the emergency services need to call you back the call will be routed to your phone. Please note the phone needs to powered on.

Yes, you can purchase Vodafone Care Insurance for your smartwatch.

Repair and return process for LTE watches are the same as for phones.  

Yes, this can be done using the transfer of ownership process.

The transfer of ownership is completed on the primary number. All services will be transferred.  

Yes. Before starting the change of ownership flow, you must cancel the OneNumber add-on.

You can cancel the OneNumber add-on here https://onenumber.vodafone.com/ie