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Paying your bill on Vodafone IE

Paying your bill

How can I set up direct debit payments?

Setting up your direct debit is now easier than ever – just a few clicks away and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) to hand.

  1. Log on to My Vodafone
  2. Select My settings from the menu then click Account settings
  3. Next click Payment method
  4. Then click Bank account
  5. Enter the Account holder name
  6. Enter the IBAN
  7. Select Save

How can I pay my Vodafone bill?

The simplest way to make a payment is via direct debit.

It's really easy to set up direct debit on My Vodafone. Just log in from your phone or computer and go to My settings, Account settings then select Payment method. Please remember have your IBAN details to hand when you log in.

Other payment options:

Online – You can make a secure card payment online via your My Vodafone account here. Simply log in and select the ‘Make a payment’ option. Please have your credit or debit card details to hand to make a payment.

Electronic fund transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: BOFIIE2D

IBAN: IE04BOFI90001746687485

Please ensure you use your ten digit Vodafone account number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee, please contact your bank who can advise further.

I'm having trouble paying my bill online

If you are having problems making a payment online you can call our automated phone service on 1907 to pay by Credit or Debit Card. When you dial please follow these steps:

  1. Select 1 for ‘Mobile & Mobile Broadband Services’ then
  2. Select 1 for Billing, Price Plans & Make a payment then
  3. Select 2 for Make a payment

My account has been barred - how can I make a payment?

To reactivate your account, you need to clear any outstanding balance on your Vodafone account. Call us on 1907 and follow these steps

  1. Choose Option 1 for Mobile
  2. Followed by Option 1 for billing and payments
  3. Followed by option 2 to pay with credit or debit card. 

Your service will be reactivated within 4 hours.

How do I know when my payment has been received?

The easiest way to check if your payment has been applied to your account is online:

Log into My Vodafone and go to the 'Bills and payments’ section then select the ‘Payments' tab to see if you payment has been applied. If you pay by direct debit you can see what date payment will be collected on your bill.

If you have never accessed My Vodafone you can quickly register here. You can also check out our handy video guide which will show you the few simple steps it takes to register.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service. Select option 1 to hear your balance.

How do I clear my balance after my account is closed?

The easiest way to pay if your account is now closed is by post. Send a cheque to the address below with a covering letter giving your name, address, a contact number and your old account number explaining the situation.

Please:

  • make your cheque payable to Vodafone Ireland Limited. followed by your full account number (on the front of the cheque).
  • send the cheque and Giro slip from your bill to us - don't post cash.
  • send it to Vodafone, PO Box 42, Clonakilty, Co. Cork.
  • allow 7 - 10 working days for the cheque to clear.

I got a text regarding my credit card payment

The reason you have received this text message is because a credit card payment you made has been returned unpaid.

If you have changed your card or received a replacement one you will need to update your card details. You can do this in the 'Account settings' section on My Vodafone.

If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

If everything is correct on your account there may be a problem with your credit card. You should contact your credit card company for more information.

Can I change my payment due date?

Definitely. Your payment due date is linked to your billing date, which you can change to suit you. Note: the total for your next bill will either be higher or lower than your regular total, depending on which payment due date you select.

Contact our Live Chat team to update your payment details.

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