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Billing & payments explained on Vodafone IE

Billing & payments explained

Billing

Understanding your bill

We've put together this handy guide to help you understand your bill – we hope you'll find it useful.

The most common cause of a bill being higher than normal, is calls being made that aren’t covered in your plan. Have a look at your plan details and then check your Other Charges section to see did you make any calls outside your plan. If your first bill is higher than expected this may be caused by part month charges.

You'll be charged for your Vodafone services at the same time each month. The date by which you have to pay is shown on your bill. If you have an automatic payment set up, like direct debit, you don't need to worry about when to pay as it will be automatically debited from your account 14 days after the due date.

If you still need help understanding your bill, please contact us by clicking the Chat button on this screen or go to our Support page.

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Online billing explained

If you need help understanding your bill, check out our simple-to-follow visual guides for My Vodafone app or online.

How do I opt into paperless billing?

To switch to paperless billing, simply log into My Vodafone and opt into paperless billing via the ‘choose how you receive your bill’ link.

How can I get a copy of my bill?

You can view and download your bills on My Vodafone. Here's now:

My Vodafone app

  • Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  • Once you are logged in, click the ‘Bills & Payments’ option on the bottom left of the screen
  • Then simply click the download icon for the bill you wish to see

My Vodafone online

  • Login into your My Vodafone account
  • Then simply click the 'Download bill' button for the bill you wish to see

How will I know my online bill is ready, so I can check it?

When your latest bill is available online, we will send you a notification text and email. Please ensure you have a valid email address recorded in your personal details on My Vodafone. You can check your email address here.

Can I print my bill?

Yes. To print your bill, follow these simple steps:

  • Go to the 'Bills & Payments' section on My Vodafone online
  • Select a bill and click the 'Download bill' button - you'll need the latest version of Adobe Reader
  • Roll over the bottom of the PDF bill to display more options
  • Click on the printer icon
  • Choose which pages you want to print and click OK
  • Save a copy of your bill to your desktop, and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

How many bills are available to view on My Vodafone?

Bill pay customers can access their last 12 bills and 6 months of call details on My Vodafone.

Can I see my monthly call details online?

Yes. You can see your last 6 months call details in My Vodafone. To do this go to 'Usage' in the My Vodafone menu.

What browsers can I analyse my bill in?

The following browsers are supported:

  • Firefox 26 and above
  • Chrome 31 and above
  • Safari 5-7
  • Internet Explorer 8-11
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How do I get a copy of my bill?

You can access your last 12 bills and 6 months of call details on My Vodafone. Here's how:

My Vodafone app

  • Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  • Once you are logged in, click the ‘Bills & Payments’ option on the bottom left of the screen
  • Then simply click the download icon for the bill you wish to see

My Vodafone online

  • Login into your My Vodafone account
  • Then simply click the 'Download bill' button for the bill you wish to see

To print your bill, follow these simple steps:

  • Go to the 'Bills & Payments' section on My Vodafone online
  • Select a bill and click the 'Download bill' button
  • Roll over the bottom of the PDF bill to display more options
  • Click on the printer icon
  • Choose which pages you want to print and click 'OK'
  • Save a copy of your bill to your desktop, and you can print it later

Please make sure that you have a printer setup and connected to your computer before you print your Vodafone bill.

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Roaming, data and out of bundle bill charges

How are roaming charges applied to my bill?

It depends. When you use your phone abroad your usage won't appear immediately on your account. In order for us to bill for roaming directly after you return home, we rely on foreign operators to send us details of calls made or data used on their network. This means that your roaming charges might not appear until a later bill. To avoid any shocking bills we recommend planning ahead - check out your roaming costs before you leave.

How much does it cost to use data on my phone?

When you sign up to one of our Vodafone Unlimited plans, you can enjoy unlimited data. Find out more about charges.

I have data charges on my phone bill at strange times?

Sometimes apps can run in the background on your phone to check for updates at certain intervals. e.g. Facebook, Twitter, email etc. Also, some apps constantly run in the background and reset around midnight. All this data usage will appear on your bill as one connection with a time stamp of around midnight.

What charges are not included in my monthly allowance?

To help you keep on top of your monthly charges please note these services are not included in your allowance. International calls and texts will only be included in your monthly allowance if your plan covers them, or you have purchased an add on.

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How and when can I receive my bill?

Can I check my bill online?

Yes. You can view your bill on My Vodafone. When your latest bill is available online, we will send you a notification text and email. Please ensure you have a valid email address recorded in your personal details on My Vodafone

Can I receive my bill by email?

Yes. We can email you a copy of your bill (if the billing period is over 12 months). Please connect with our customer care team by clicking the Chat button on this screen.

How do I change my billing format?  

Log in to My Vodafone and choose 'Account preferences' from the main menu then under 'Invoice' you will be able to change your invoice format type. Please note, choosing 'Email' will mean that you will get a notification advising that your bill is available online.

If I change the billing format to Email will I still receive a paper bill?

No. You will receive an email notification to view your bills online. 

Can I get a paper bill?

Yes. However, paperless billing is the preferred option. With paperless billing you have access to all the same information that you receive in a paper bill as well as additional benefits:

  • Detailed analysis
  • Call details
  • Less paper waste
  • Account control
  • Names on bills not just numbers

Please note online bills are also valid for tax and accounts.

If you'd like to change your billing format, simply log into My Vodafone and choose 'Account preferences' and change the option under 'Invoice'.

Can I download a copy of my bill in PDF Format?

Yes, you can do this on My Vodafone. Simply log in and go to 'Bills & payments' then just click the download icon. 

Can I view or analyse bills that are more than 12 months old?

No, bills are only available for analysis or download for the previous 12 months.

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Cancellation and final bills explained

Why have I received a bill after cancelling my contract?

This may be due to calls made since your previous bill was calculated which have only just reached our billing system. It may also include charges (or credits) against line rental which is paid a month in advance.

Can you explain my final bill?

When you cancel your Vodafone contract your last bill (called a 'termination bill') will cover all costs up to the day you leave Vodafone (line rental, calls, texts, data costs etc).

If you would like a copy of your final bill sent by post, please connect with our customer care team by clicking the Chat button on this screen.

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Other billing FAQs

Can I carry over my remaining minutes to the next month?

No, unfortunately you won't be able to transfer any unused minutes, texts or data to the next month.

What does outside the scope of VAT mean?

There are two reasons why a transaction might be considered ‘Outside the Scope of VAT’;

  1. It is a charitable donation, which means it is not subject to any VAT.
  2. It is a transaction for which VAT has already been applied by the originating ‘Charge to Bill’ (C2B) Service Provider.

Where can I find my customer / account number?

Check out our instructions on our 'Account' FAQ page.

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Payments

How can I set up or change my direct debit details?

Setting up your direct debit is now easier than ever – just a few clicks away, and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) or card details to hand.

My Vodafone app

  1. Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  2. Tap 'Account' at the bottom-left of the screen
  3. Select 'Settings'
  4. Next tap 'Payment method'
  5. Enter the payment details you want to use
  6. Tap 'Use Direct Debit'

My Vodafone online

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu on the top-right of the screen (this looks like a person)
  3. Click 'Account settings'
  4. Next click 'Payment method'
  5. Enter the payment details you want to use
  6. Press 'Save'

How can I set up a foreign bank account for direct debit?

In order to set up a foreign bank account (such as Revolut or N26), you must visit one of our Retail Stores

Please bring photo ID and a Euro currency bank statement, dated within the last 3 months, from a Euro Zone bank account that accepts direct debits. 

Please note this cannot be done via Chat or contact centre channels.

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How can I pay my Vodafone bill?

The simplest way to make a payment is via direct debit.

It's really easy to set up direct debit on My Vodafone. When you log in, you can choose to set up a SEPA direct debit (using your IBAN) or recurring card payment. You can also update your existing payment details e.g. add a new card or change your IBAN. 

Here’s how:

My Vodafone app

  1. Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  2. Tap 'Account' at the bottom-left of the screen
  3. Select 'Settings'
  4. Next tap 'Payment method'
  5. Enter the payment details you want to use
  6. Tap 'Use Direct Debit'

My Vodafone online

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu on the top-right of the screen (this looks like a person)
  3. Click 'Account settings'
  4. Next click 'Payment method'
  5. Enter the payment details you want to use
  6. Press 'Save'

Other payment options:

Online – You can make a secure card payment online via your My Vodafone account here. Simply log in and select the ‘Make a payment’ option. Please have your credit or debit card details to hand to make a payment.

Electronic fund transfer – you can pay your bill via EFT by setting Vodafone up as a payee on your online or phone banking service. To do this you will need our bank account details:

Swift Code: BOFIIE2D

IBAN: IE04BOFI90001746687485

Please ensure you use your ten digit Vodafone account number as a reference so we can process your payment to your account once we receive it. If you need assistance in setting Vodafone up as a payee, please contact your bank who can advise further.

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I'm having trouble paying my bill online

If you are having problems making a payment online you can call our automated phone service on 1907 to pay by Credit or Debit Card. When you dial please follow these steps:

  1. Select 1 for ‘Mobile & Mobile Broadband Services’ then
  2. Select 1 for Billing, Price Plans & Make a payment then
  3. Select 2 for Make a payment
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My account has been barred - how can I make a payment?

To reactivate your account, you need to clear any outstanding balance on your Vodafone account. Call us on 1907 and follow these steps

  1. Choose Option 1 for Mobile
  2. Followed by Option 1 for billing and payments
  3. Followed by option 2 to pay with credit or debit card. 

Your service will be reactivated within 4 hours.

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How do I know when my payment has been received?

The easiest way to check if your payment has been applied to your account is online:

Log into My Vodafone and go to the 'Bills and payments’ section then select the ‘Payments' tab to see if you payment has been applied. If you pay by direct debit you can see what date payment will be collected on your bill.

If you have never accessed My Vodafone you can quickly register here. You can also check out our handy video guide which will show you the few simple steps it takes to register.

Please remember that any payment can take up to 5 working days to show on your account.

You can also dial 1907 to hear your outstanding balance via our automated phone service. Select option 1 to hear your balance.

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How do I clear my balance after my account is closed?

The easiest way to pay if your account is now closed is by post. Send a cheque to the address below with a covering letter giving your name, address, a contact number and your old account number explaining the situation.

Please:

  • make your cheque payable to Vodafone Ireland Limited. followed by your full account number (on the front of the cheque).
  • send the cheque and Giro slip from your bill to us - don't post cash.
  • send it to Vodafone, PO Box 42, Clonakilty, Co. Cork.
  • allow 7 - 10 working days for the cheque to clear.
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I got a text regarding my credit card payment

The reason you have received this text message is because a credit card payment you made has been returned unpaid.

If you have changed your card or received a replacement one you will need to update your card details. You can do this in the 'Account settings' section on My Vodafone.

If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

If everything is correct on your account there may be a problem with your credit card. You should contact your credit card company for more information.

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Can I change my payment due date?

Definitely. Your payment due date is linked to your billing date, which you can change to suit you. Note: the total for your next bill will either be higher or lower than your regular total, depending on which payment due date you select.

Contact our customer care team by clicking the Chat button on this screen.

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