Frequently Asked Questions
I have lost some of my credit - why?
If you are trying to figure out what your credit has been spent on, you should check your usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:
- Data charges - Check to see if you have gone over the allowance that you have in your monthly top up offer. Also, if you are using your phone as a hotspot, make sure you are using the live.vodafone.com APN as this is the only one covered in your allowance.
- Premium Texts - Keep an eye out for texts from 5 digit numbers that cost you money. You can sometimes get signed up to these unknowingly by entering certain competitions etc. You can visit the Comreg website and enter the 5 digit number to see how to unsubscribe and who the company are.
How do I remove a network lock from my phone?
You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.
Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.
I’m unable to browse certain sites on my phone, what can I do?
Get help and support with phones, devices and modems
1747 - free
Technical Support (from Vodafone phones)
1740 - free
Technical Support (from other phones)
1850 995 133 - 31c/call
Customer Care (from abroad)
+35312038232 - normal rates
1800 595 595 - free