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Pay as you go on Vodafone IE

Pay as you go support

Login to My Vodafone to get even more help

  • View your current credit balance
  • Check your remaining data, minutes and texts
  • View detailed usage of current top up offer

Frequently Asked Questions

I have lost some of my credit - why?

If you are trying to figure out what your credit has been spent on, you should check your usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:

  1. Data charges - Check to see if you have gone over the allowance that you have in your monthly top up offer. Also, if you are using your phone as a hotspot, make sure you are using the live.vodafone.com APN as this is the only one covered in your allowance.

  2. Premium Texts - Keep an eye out for texts from 5 digit numbers that cost you money. You can sometimes get signed up to these unknowingly by entering certain competitions etc. You can visit the Comreg website and enter the 5 digit number to see how to unsubscribe and who the company are. 

How do I remove a network lock from my phone?

You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.

Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.

Apple 3 Days
Alcatel 4 Days
Doro 7 Days
Nokia 7 Days
Huawei 7 Days
LG 7 Days
Blackberry 7 Days
Sony 7 Days
ZTE 7 Days
HTC 12 Days
Samsung 12 Days

I’m unable to browse certain sites on my phone, what can I do?

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: ‘10.163.18.69:80/XMPBLOCKED/HOLDING’). As a Pay as you go customer, you can change the content filtering settings by visiting your local Vodafone store with ID.

Get help and support with phones, devices and modems

Need your NAC Code?

To use your phone on another network, you need to unlock your phone. You should test your device with a non-Vodafone SIM card to see if it's currently locked

Phone numbers

Customer Care

1747 - free

Technical Support (from Vodafone phones)

1740 - free

Technical Support (from other phones)

1850 995 133 - 31c/call

Customer Care (from abroad)

+35312038232 - normal rates

Join Vodafone

1800 595 595 - free

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