To use your phone on another network, you need to unlock your phone. Phones network locked to Vodafone are compatible with Clear Mobile, and do not need to be unlocked for use with this affiliate network.
As a first step, you should try a non-Vodafone SIM card in the phone you wish to unlock from the Vodafone network to ensure that it is not already unlocked.
Before you submit a request, check the list below to make sure you're eligible to receive an unlock code:
- Your phone must have been purchased from Vodafone Ireland
- You must have topped up your credit by a minimum of €120 between each unlock request
How do I remove a network lock from my phone?
To use your phone on another network, you will need to unlock the network it's currently on. Phone's locked to Vodafone are compatible with Clear Mobile, and do not need to be unlocked for use with this affiliate network. TCL, Google Pixel 5, Xiaomi, Redmi and Oppo phones purchased from Vodafone Ireland are already unlocked.
Unlocking your phone with TOBi
You can request to unlock your phone directly through TOBi. Simply click the TOBi chat button and ask to unlock your device - TOBi will tell you what to do and unlock your phone instantly.
- For Android phones: TOBi will give you an unlock code.
- For iPhones (IOS): TOBi will take care of the unlock request with Apple. iPhones do not require an unlock code.
In rare cases where TOBi isn't able to unlock your phone:
- TOBi will submit a request on your behalf.
- The network unlock process takes place within 7 days for iPhones, and it can take up to 20 days for Android.
- You will know when the process is done - no further action is needed once your NAC request has been submitted.
I’m unable to browse certain sites on my phone, what can I do?
To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed.
This may be shown in the address bar as: ‘10.163.18.69:80/XMPBLOCKED/HOLDING’).Â
As a Pay as you go customer, you can change the content filtering settings by visiting your local Vodafone store with ID.
