Are there restrictions on the use of my phone on other networks?
Yes, handsets bought from Vodafone are locked to the Vodafone network.
How do I remove a network lock from my phone?
You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.
Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.
| Apple | 3 Days |
| Alcatel | 4 Days |
| Doro | 7 Days |
| Nokia | 7 Days |
| Huawei | 7 Days |
| LG | 7 Days |
| Blackberry | 7 Days |
| Sony | 7 Days |
| ZTE | 7 Days |
| HTC | 12 Days |
| Samsung | 12 Days |
Is there a charge for unlocking my phone, and if so why?
Yes, there is a minimum charge from €30 to €127 depending on how much a customer has topped up by over the previous 12 months.
However if a customer satisfies the following criteria there is no charge:-
- You have topped up by at least €127 in the last 12 months for your first unlock code.
- You have topped up by at least €254 in the last 12 months for your second unlock code.
- You have topped up by at least €381 in the last 12 months for your third unlock code.
- Your phone was purchased from Vodafone Ireland.
- You have not requested three or more unlock codes in the past 12 months.
Where can I find information on the process and charges for unlocking my phone?
All the information you need about the unlocking process is available on our NAC page.
How long will it take to unlock my phone successfully?
You will normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:
| Apple | 3 Days |
| Alcatel | 4 Days |
| Doro | 7 Days |
| Nokia | 7 Days |
| Huawei | 7 Days |
| LG | 7 Days |
| Blackberry | 7 Days |
| Sony | 7 Days |
| ZTE | 7 Days |
| HTC | 12 Days |
| Samsung | 12 Days |