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Top up plans on Vodafone IE

Top up plans

Top up plan FAQs

I just topped up - why do I have no credit? 

Your pay as you go plan will be activated every time you top up by your top up amount or more in one transaction. €20 / €30 will be used to activate your pay as you go plan allowance depending on your chosen plan. As a result, your balance will appear as €0.00 on your account but you will have activated your chosen top up offer.

For Example, on Extra Unlimited when you top up by €30 or more in one transaction, the €30 is used to activate your allowance of unlimited calls, text and data and 100 international minutes.

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How does Vodafone Pay as you go work?

How your pay as you go plan works:

Example – Chat Extra:

  1. Opt into Chat Extra by choosing the Chat Extra plan when ordering your Free SIM on Vodafone.ie or in any of our retail stores. You can change your tariff every 28 days  through the My Vodafone app
  2. After you Opt-in to your chosen tariff then top up by the cost of the plan in full in one go to activate your top up offer. For Chat Extra this amount is €20
  3. The €20.00 will be taken from your balance, this will activate your data, text and voice allowances for 28 days. Your balance will be €0.00, unless you topped up by more than €20.00

Now you can start using your pay as you go plan. Download the My Vodafone app where you can top up and track your usage.

Important top up tips:

  • If you top up by the full amount to activate your plan in the middle of your top up cycle, i.e. during your 28 days, your top up plan will reactivate, and your allowances will reset
  • If you want to add additional credit to your account in the middle of your top up cycle, you can top up in increments of €5, €10 or €15
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How do I change my pay as you go plan?

If you are already a pay as a you go customer, you can change your plan on the My Vodafone app or by logging in to Vodafone.ie.

You can also change your plan via SMS:

Opt in to the plan of your choice by texting one of the below code words to 50222.

  • “EXULTD” – Extra Unlimited
  • “SMART EXTRA” – Smart Extra
  • “CHAT EXTRA” –Chat Extra
  • “UNLIMITED” – Vodafone X
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I want to keep my credit and not receive my top up plan allowance

If you top up in the middle of your cycle, i.e. during your 28 days, your pay as you go offer will reactivate, and your allowances will reset. If you want to add credit to your account in the middle of your top up cycle. Just top up in increments of €5, €10 or €15 through the My Vodafone app.
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I have lost all of my credit - why?

You can check your balance and usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:

  1. Calls and texts - Check you are on the correct Pay as you go plan and ensure you haven't exceeded your allowance for calls and texts. For example, your plan may not include international minutes, and this will result in out-of-bundle charges
  2. Data charges - Check to see if you have gone over the allowance that you have in your pay as you go plan. If you are using your phone as a hotspot, make sure you are using the live.vodafone.com APN as this is the only one covered in your allowance
  3. Premium Texts - Keep an eye out for texts from 5 digit numbers that cost you money. You can sometimes get signed up to these unknowingly by entering certain competitions etc. You can visit the Comreg website and enter the 5 digit number to see how to unsubscribe and who the company are

If you still need help, please contact our customer care team by using the Chat button on this screen.

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How often do I need to reactivate my top up offer?

You need to top up within 28 days of opting in to your top up offer. You will receive a reminder text on day 26.
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How do I top up?

My Vodafone

The quickest and easiest way to top up is through the My Vodafone app or on vodafone.ie. Here you can top up, check your balance and much more including getting exclusive offers with Fantastic Freebies.

Auto top up

Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information on see our auto top up FAQs below.

Free call or text

You can top up by speaking to one of our agents on 1741 and selecting option 2. While on the call, you can also opt to save your card details so that you can top up by SMS in the future.

If you have set up top up via SMS, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234 to top up by €30)

Banking

You can also top up online or at any ATM with the following banks:

  • aib.ie
  • bankofireland.com
  • ptsb.ie

In store

You can purchase a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone store.

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How do I see how much credit I have left?

My Vodafone

Simply log on to My Vodafone online or on our app, and you can check your credit balance on the go!

By text

You can also free text BAL to 50233 and we’ll send you a message with your remaining balance. 

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How do I register to get my free credit?

Register to get 10 Euro free credit:

  1. Put your new SIM into your phone.
  2. Register your details on My Vodafone within 60 days of using your new SIM.
  3. Top up by €20 or more in one go
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I'm having issues topping up

Bank top up

A bank top up can take up to 5 minutes to be added to your pay as you go balance. If you don't see the credit being added after this period, please connect with our live chat team by clicking the Chat button on this screen.

Vouchers

If you are having issues with your top up voucher, ensure you have entered the 13-digit number correctly. If you are still having issues, then you should request a new code from a retail store or customer care agent. If you are still having issues, please connect with our live chat team by clicking the Chat button on this screen.

Auto top up

For information on how to set this up, see our auto top up information page.

If you’re having any further problems with topping up through auto top up, please connect with our live chat team by clicking the Chat button on this screen.

Credit / debit card

When topping up with you credit / debit card you may see a slight delay in this being added to your account. If you don’t see the credit added within 5 minutes please connect with our live chat team by clicking the Chat button on this screen.

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How often do I need to top up to keep my number active?

To keep your pay as you go plan active you need to top up every 28 days.

If you do not top up after 28 days, you will only be able to make calls and use data if you have a credit balance on your account. If you don’t top up for 6 months your number will become inactive and no longer be able to make calls. If you do not top up for a further 2 months (8 months altogether) your number will be disconnected.

To prevent your number from becoming inactive you will need to top up with a minimum of €5.00. This will reactivate any exiting balance you have on your plan.

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Why is my number not working?

If you have not topped up your credit in 6 months or more, you need to take action to prevent your pay as you go mobile number from being disconnected due to inactivity.

You may have received texts or an email from Vodafone indicating that you need to top up. Your account may also have been marked as inactive within My Vodafone. If so, the below information will tell you what to do.

  • 6 months after the last top up – you should receive a text advising that you'd need to top up within 7 days to keep your number active
  • 6 months and 7 days after last top up - outgoing calls and texts will be deactivated, incoming services stay active
  • 8 months after last top up – you will receive a text advising of impending disconnection if you do not top up in the next 7 days
  • 8 months and 7 days after last top up - your number will be disconnected but can be reactivated at any time within the following 12 months. Please submit a reconnection request or contact us via the Chat button on screen and we will be happy to assist you with this
  • 20 months after last top up - your number is recycled and cannot be returned to you

You can top up any time with a minimum of €5.

If you still need help, please connect with our customer care team by clicking the Chat button on this screen, or contact us on 1747.

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I’m having trouble making and receiving calls / using data on my phone

For any issues using your phone you can find some useful trouble shooting tips on our interactive device guides. Just choose your handset make and model.

For example:

If you have an iPhone 11 and are having issues using your phones internet connection, you can select the Apple icon, then choose iPhone 11 on the next page and select 'I can't use the internet connection on my Apple iPhone 11'.

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How can I top up a friend or family member?

Auto top up

Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information on how to set this up see our 'Auto top up FAQs' below.

Quick top Up

With Quick Top Up, it allows another person either give you a one-time top up. The other person topping up will need your phone number and their own credit or debit card details. They can top you up online or using the My Vodafone app. It's quick, it's easy and it's free.

I am a pay as you go customer - how do I get credit sent to me?

  1. To get credit from a family member or friend, they just need to go to our Quick Top Up page 
  2. They can then top you up by entering your phone number, number and the amount that they want to top you up by and their credit card details. You will receive a text that your account has been topped up immediately after the transaction
  3. The credit is automatically added to your account

Terms and conditions apply.

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How much does it cost to use data on my phone?

It depends. If you have a Pay as you go data add on, or you've opted in to one of our top up offers, then any data you use will be deducted from this allowance.

Check out our pay as you go top up offers and add ons.

View pay as you go out of offer charges.

Find out more about data usage.

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How much are call charges with pay as you go?

The best way to check your price plan, and to find out how much you're being charged, is to register your account on My Vodafone.

My Vodafone allows you view your pay as you go call charges and to check or change your price plan.

Alternatively, you can find out more about Pay as you go price plans in the sales brochure pages of our site.

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What countries can I call with my international top up plan?

International top up plan countries

With the Vodafone Pay as you go international top up plan you can call any of the following countries:

  • Albania
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Island
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Rep
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Grenada
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands
  • New Zealand
  • Nigeria
  • Northern Ireland Landlines (048 prefix)
  • Norway
  • Pakistan
  • Palestinian Territory, Occupied
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russian Federation
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saudi Arabia
  • Serbia and Montenegro
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam
  • Virgin Islands, U.S.
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    How do I let Vodafone know about a bereavement?

    We're very sorry for your loss. Please let us help you through this difficult time. You will find some helpful information on our dedicated bereavement page.
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    Auto top up FAQs

    What is auto top up?

    Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days.
     
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    How does auto top up work?

    Auto top up works by taking the chosen amount of credit from the debit or credit card you set up on your chosen day to top up your pay as you go account.

    This then activates your top up offer if you top up by the correct amount i.e. €20 for Chat Extra, Smart Extra and Vodafone X or €30 for Extra Unlimited.
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    How to set up auto top up?

    Using the My Vodafone app:

    The easiest way to set up auto top up is on the My Vodafone app. Simply click the auto top up icon in the 'Essentials section of the home screen. From here, you will be asked to confirm the details of the top up.

    Online on Vodafone.ie:

    In order to set up auto top up online, you must first be registered to My Vodafone.

    1. Click 'Top up' under the Top up & Offers section
    2. If you don't have a payment card saved, click 'Manage your cards' first to add a card
    3. Next choose 'Saved numbers and scheduled top ups'
    4. Click 'Set up a payment schedule for this number'
    5. From here you can select how much to top up the number by, add your credit or debit card, the frequency of the top up and the start date of the top up
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    What amount, start date and frequency should I choose?

    If you are on the Vodafone X, Smart Extra or Chat Extra tariffs, you will need to top up by €20 or more in one go every 28 days to activate your tariff. If you are on Extra Unlimited you will need to top up by €30 or more in one go every 28 days.

    To avoid starting auto top up during your current top up offer you can log in to My Vodafone where it will tell you how many days until your current offer is due to reset. It is best to align the start date with when your offer is due to reset.
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    What if need more credit?

    If you need more credit you can still top up as usual. Please note this will not delay your next auto top up date.

    If you top up by your plan amount this will reactivate your top up offer so it is recommended that if you need more credit you should top up by less than your plan amount in one go (e.g. €5/€10).
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     Can I top up another number using auto top up?

    Yes you can set up other numbers as well as your own. Log into My Vodafone on the Vodafone.ie website, select My saved numbers & scheduled top ups and add new number.
     
    If you are using the My Vodafone app, in the Essentials section select, set an automatic top up, under my number select edit and input the name and number of the number you wish to add. This must be a Vodafone prepay number. Once you submit the new number will be displayed and you can set an auto top up for that number.
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    I want to change the date, amount or frequency of my auto top up

    You can change this at any time in the My Vodafone app or by logging into My Vodafone.

    Using the My Vodafone app:

    The easiest way to make changes to your auto top up is on the My Vodafone app. Simply click the auto top up icon in the 'Essentials' section of the home screen. Then all you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing auto top up by selecting ‘More’ and ‘edit’.

    In the frequency section select ‘edit’ and you can choose a new date for your automatic top up. See FAQ on 'My Auto top up is not in sync with my plan' if you need to sync with your next top up due date. You can also edit your top up amount and payment method here.

    Online on Vodafone.ie:

    In order to edit your auto top up online, you must first be logged in to My Vodafone.

    1. Click 'Top up' under the Top Up & Offers section
    2. Choose the tab 'Saved numbers and scheduled top ups'
    3. Click the 'Edit' option on the right hand side of the page
    4. From here you can change the amount, frequency or starting date of the top up

    If you are still having issues, please connect with our live chat team by clicking the Chat button on this screen.

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    My auto top up is not in sync with my plan

    You can change this at any time in the My Vodafone app. Just check when your next top up is due on the Vodafone app dashboard.

    The top up offer expiry date or days remaining will be displayed under your calls, text and data of your top up offer. Then all you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing auto top up by selecting ‘More’ and ‘edit’. In the frequency section select ‘edit’ and you can choose the new date for your automatic top up from there.

    If you are still having issues, please connect with our live chat team by clicking the Chat button on this screen.

    For any further assistance please dial 1741 and choose option 1.

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    I got a new card and want to update my auto top up

    You can change this at any time in the My Vodafone app.

    All you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing auto top up by selecting ‘More’ and ‘edit’. In the payment section select ‘edit’ and you can add a payment card from there or delete any existing cards.

    If you are still having issues, please connect with our live chat team by clicking the Chat button on this screen.

    For any further assistance please dial 1741 and choose option 1.

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    How do I cancel my auto top up?

    Using the My Vodafone app:

    Log into the My Vodafone app

    • Click the 'Essentials' section
    • Click on 'Set up an automatic top up'
    • From here you will be able to delete an existing auto top up

    Online on Vodafone.ie:

    Log in to My Vodafone

    • Click 'Top up' under the Top Up & Offers section
    • Choose the tab 'Saved numbers and scheduled top ups'
    • Click the 'Edit' option on the right hand side of the page
    • From here you can delete / cancel the auto top up

    If you are still having issues, please connect with our live chat team by clicking the Chat button on this screen.

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    If I leave Vodafone do I have to cancel my auto top up?

    No, if your number leaves the Vodafone network the auto top up will automatically cancel and nothing will be charged to your card.
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    5G on pay as you go FAQs

    What is 5G?

    5G is the fifth and newest generation of mobile networking.

    It gives you the freedom to be spontaneous and live life in real time. Buffering is on its way to becoming a thing of the past. A 5G future will bring us better living through 5G-enabled healthcare innovations, smart buildings and cities and safer spaces.

    5G is going to be a game changer, opening up a new world of seamless opportunities. And it begins here.

     

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    Where is 5G available?

    Our 5G network is now live in selected areas. These are in Dublin. Cork, Limerick, Waterford and Galway. 5G is also live in the Aviva stadium.

    Our 5G network will be further expanded over the coming months.

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    How can I get 5G on pay as you go?

    You’ll need a 5G enabled plan and a 5G phone to connect to the Vodafone 5G network.

    Watch this space for our new 5G plans on Pay As You Go, launching soon.

    You'll also need to be in an area that has 5G coverage. If you're using a 5G compatible phone in an area that doesn't have 5G coverage, your phone will automatically swap to 4G, 3G or 2G - depending on the signal that's available. Your 5G phone will then automatically reconnect to the 5G network once you're back in a 5G area.

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    Will 5G use more data?

    Because 5G will work on faster speeds, you’ll be able to download and stream the same size movies, songs and more as today but quicker.

    Our plans on pay as you go have allowances of 10GB up to Unlimited data so there are plenty of options to choose from.

    To change your plan log into MyVodafone through the MyVodafone app or on Vodafone.ie and select change top up offer. For any other assistance please select the chat option.

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    Can I roam with 5G on pay as you go?

    Yes you can roam with 5G on pay as you go. Under EU roaming regulations, Vodafone customers are entitled to bring their home tariff abroad when travelling in the EEA.

    You can use your top up offer domestic minutes, texts and data allocation while roaming in the EEA in the same way you use the allowances domestically on our plans with a limited data allowance such as Chat Extra.

    If you are on a Pay as you Go 5G unlimited data plan such as Extra Unlimited 5G our data allowance while roaming in the EEA will be subject to a fair usage policy of 30GB and you will be charged at a rate of €0.002441 per MB thereafter.

    Use of the allowance when roaming in the EEA is intended for periodic travel only, it isn’t meant for users roaming on a semi-permanent or permanent basis. For any other destination the monthly allocations cannot be used while roaming outside of the EEA.

    See our general terms and roaming terms on www.vodafone.ie/terms and our roaming page www.vodafone.ie/roaming for more information.

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    Will the 30GB allowance on Unlimited plans cover me for data usage while roaming in the EEA?

    On average Pay As You Go customers use 10GB per month while roaming so the 30GB allowance provided as part of your plan provides three times the average usage.

    If for any reason you reach the 30GB you will be charged at a rate of €0.002441 per MB which will be deducted from any existing balance on your account.

     

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