How do I reschedule my engineer appointment?
If you are an existing Vodafone customer , please login to your My Vodafone at Home account, which requires your Customer Number and email address to reschedule your appointment.
Your Customer Number can be found on your welcome letter/email. If you cannot locate this, then please call our Customer Care team on 1907 to reschedule. Please call before 4pm on the day before your appointment in order to successfully re-schedule.
If your appointment is on a Monday, please call before 4pm the previous Friday.
What times are available for Fibre installation appointments?
Appointments are available from Monday to Friday. You can choose from one of two slots: either 9am - 1.30pm or 12.30pm - 4.30pm. You will receive a reminder text message the day before and the engineer will contact you when they are on their way.
If you want to re-schedule your appointment then please call us on freephone 1907.
Before the engineer arrives at your home they will carry out some work on your local telephone exchange and green street cabinet.
Your current phone service may be affected for a short time (typically less than 10 minutes), however your Broadband service may be unavailable for up to 2 hours while Fibre Broadband is being installed.
Installation should take approximately 2 hours depending on what is required. The installation could take longer if you need additional wiring to move your modem into a room that is not close by the main socket.
What is a circuit reference number (CRN)?
A CRN (Circuit Reference Number) is a unique identifier for your Vodafone Broadband account. A CRN is provided if you avail of our standalone broadband service which does not include a landline voice service. If you have a voice and broadband bundle from Vodafone then you will have a landline number rather than a CRN.
Your Vodafone CRN can be located in the following places:
- On the front page of your Vodafone at Home bill
- On your Vodafone Broadband completion email (when your service is active)
- By logging into your My Vodafone at Home account and going to 'My Details'
For Gigabit Broadband customers, your CRN will be SIVFXXXXXXXX number on your Vodafone at Home bill.
Do I need a new modem with Vodafone Fibre broadband?
Yes, only the Fibre Broadband modem supplied as part of your order will work on the Vodafone Fibre Broadband service. Any older Vodafone modem supplied for a standard broadband service will not work on fibre broadband.
If you are upgrading from standard broadband (with Vodafone or any other provider) to Vodafone Fibre broadband then you will need a new modem.
Can I use a mobile broadband stick as backup?
Yes, the primary connection will always be the Fibre broadband but a Mobile Broadband stick can be used as back up in the event that your Fibre Broadband service stops working.
Simply plug the Mobile Broadband stick into your Fibre Broadband modem's USB port and follow the instructions on your computer screen.
Why can’t I use my alarm or Sky Box with Simply Fibre Broadband?
If you don't need a phone line for making calls then our Simply Fibre Broadband product offers the ability for you to get just broadband at a great rate. With Simply Fibre Broadband the voice service is not switched on. It is the voice service that supports things like monitored alarms and Sky Box.
If you wish to use these type of services you can avail of one of our great Home Phone and Fibre Broadband bundles, which include a voice service to support your needs.