Vodafone Fixed Telecommunications and Broadband General Terms

Validity: From 20th January 2016, for new or upgrading customers

The following general terms and conditions (the “Terms”) shall apply to all Vodafone Fixed telephone, broadband and TV services (the “Services”). When signing up to the Services from Vodafone Ireland Limited (a company registered in Ireland having its registered address at MountainView, Leopardstown, Dublin 18, Ireland) (“Vodafone”) you will be required to accept the Terms as well as any Service specific terms and conditions which relate specifically to the Services chosen by the Customer.

GENERAL

1. These Terms together with the Customer Application Form and any Service specific terms and conditions, tariff plans or promotions constitute a legally binding agreement (the "Agreement") between Vodafone and you. Use by you or by another person (whether or not such a person is acting with the authority of you) of any of the Services provided by Vodafone, shall be deemed to constitute an acceptance of this Agreement.

2. This Agreement shall commence and you shall be deemed to have accepted that you are bound by, and have agreed to comply with, the terms of this Agreement (as defined above) on the Commencement Date and, subject to termination in accordance with these Terms, shall continue for the Minimum Term of the applicable Services and thereafter shall continue on a month by month basis until terminated in accordance with these Terms. Please note that various related Vodafone products and services including add-ons and Third Party Services may be subject to their own distinct terms and conditions which you are advised to read.

3. Vodafone reserves the right to refuse to accept any customer application.

4. Vodafone may vary or change the Agreement or any part of the Services for any commercial, technical or operational reason and any material changes shall be notified to you in advance.

5. These Terms apply to the Services which Vodafone have contracted to provide you at the time of entering into this Agreement and will continue to provide over the duration of the contract. These Terms can only be changed by Vodafone giving you thirty (30) days’ notice. In the event of any such alteration, you shall have the option to terminate the Service without penalty during that 30 day notice period, subject to payment by you of all Charges due to date. Your continued use of the Service after this 30 day notice period has expired signifies your acceptance of any amendment.

6. Please note that Vodafone Agents are not authorised to amend this Agreement or to agree any provision which is inconsistent here with.

7. Connection to the Services shall be conditional on:

   you having and maintaining a credit rating satisfactory to Vodafone and providing Vodafone with such financial security as it reasonably requires;

   you providing valid proof of identity/address and such evidence of residency in Ireland as Vodafone may require;

   you being over eighteen (18) years of age (if personal application); and

   truthful and accurate completion of the application form by you and the provision of such other information as Vodafone may for any valid reason request.

8. There will be a customer care support service in connection with the Services, available from 09:00 to 21:00 from Monday to Friday and from 10:00 to 18:00 on Saturday, Sundays and Holidays at the following number: 1907.

9. If you are a customer with special needs (for example an elderly or disabled customer) we can provide you with Services and products geared towards your needs. We can also provide you with information material in other formats, such as braille, audio or large print. Please contact us via 1907 and tell us how we can help you.

SERVICE AVAILABILITY

10.  You must have a service delivery address located within a geographic area covered by the network reach of the Access Provider’s network.

11.  Your service address must be capable of a standard installation type as determined by the Access Provider.

12.  If you move house, we will try, but shall be under no obligation, to provide you with the Services at your new address if it is within our serviceable area. You will still be liable to pay the applicable Charges in relation to the Minimum Period for the Services provided to your old address even if you move from that address during the Minimum Period, or if we do not provide you with Services at your new address, or if your new address is outside our serviceable area. Where we agree to provide the Services to your new address, you shall be entered into a new eighteen month minimum term contract for all Services associated with your account from the date of activation in the new address.

13.  If you would like to transfer ownership of this Agreement you must complete and Vodafone must accept a valid transfer of ownership application. It is also possible to change and amend the account holder details for your Vodafone customer account. You can find out more information on www.vodafone.ie.

INSTALLATION

14.  On the placing of an order for the Services, Vodafone will provide you with a timeline within which it will deliver the Services. This timeline may vary from customer to customer depending on the circumstances affecting the delivery mechanism for you. Vodafone will use its reasonable efforts to install the Services in accordance with the timeline it agrees with you, but such dates are estimates only and Vodafone cannot guarantee that it will meet such dates. Vodafone will work with the Access Provider to provide the initial connection to you as soon as possible and in any event within ninety (90) days of the date on your Customer Application Form or as otherwise agreed with you.

15.  Each new order for the Services may require a Vodafone Agent visit to install the Equipment in your home or business premises (“Service Installation”). If an engineer visit is required, you will be notified with an initial appointment date and time (within normal working hours) for Service Installation. If you wish to reschedule this initial appointment, you can do so without charge until 5pm on previous working day, prior to the appointment.

16.  The Service Installation will commence with an overview of your home or business premises (the “Premises”) to ensure that the Premises can support the Services. You must allow the Vodafone Agents access to your property in order to allow for the installation of Equipment and so that they may carry out any works necessary for the provision of such Services.

17.  You must have the Premises ready and safe for the Vodafone Agents to arrange the Service Installation. At the time of placing your order where you have requested that an extension kit be installed, you accept full responsibility to ensure that there is a clear and safe environment for the engineer to carry out the Service Installation. This includes moving any furniture likely to obstruct the path of the extension kit cable prior to the arrival of the Vodafone Agents. Under no circumstances will Vodafone Agents engage in such activity and Vodafone reserve the right to charge for any additional time spent on site by the Vodafone Agents as a result of having to wait, or as a result of having to reschedule the appointment due to the Premises not being ready for the Service Installation.

18.  The Service Installation may require works to be carried out on the Premises, which may include a change of phone socket in the wall or drilling a hole through the wall of your property and affixing a coupler box to an external and internal wall and/or any other works which may be required to complete the Service Installation as deemed necessary by the Vodafone Agents. The Vodafone Agents will utilise any suitable available pre-existing overhead and underground infrastructure where possible, although in certain circumstances, underground digs may be required. Where no underground ducts are available, an overhead install solution may be used between homes and/or businesses and/or from a power line, or telephone, pole onto the façade of your premises. You must be present at the premises at the arranged time for install, in order to facilitate access to the premises, as required and to acknowledge that the works have been carried out to a suitable standard.

19.  As part of the Service Installation you may require Equipment in order to receive the Services. Where this Equipment has been posted to you, it is your responsibility to have the Equipment at the Premises prior to the Service Installation.

20.  YOU ACCEPT THAT IN ORDER TO INSTALL THE SERVICES, CERTAIN THIRD PARTY CONSENTS MAY BE REQUIRED BY THE ACCESS PROVIDER AND IT MAY BE YOUR RESPONSIBILITY TO OBTAIN THESE CONSENTS WHERE REQUIRED. FAILURE TO OBTAIN THESE CONSENTS SHALL RESULT IN THIS AGREEMENT BEING TERMINATED WITH IMMEDIATE EFFECT WITHOUT PENALTY BETWEEN VODAFONE AND YOU. Where rental premises are concerned, it is the responsibility of the tenant to inform and seek permission from the landlord regarding the installation of Equipment, including any required alterations to the premises. YOU AGREE THAT YOU WILL INDEMNIFY VODAFONE IN RESPECT OF ANY CLAIM OF TRESPASS BY A LANDLORD OR ANY THIRD PARTY IN CIRCUMSTANCES WHERE YOU HAVE FAILED TO OBTAIN THE APPROPRIATE CONSENT AS REQUIRED UNDER THIS CLAUSE.

21.  Vodafone shall make commercially reasonable endeavours to install the Services but shall not be liable in the event that it is not able to complete installation. In such event, the Agreement shall be terminated with immediate effect without penalty between Vodafone and you.

22.  The Service Installation will be completed by the Vodafone Agents. Vodafone does not accept any liability whatsoever for any loss or damage that may occur to the Premises during the Service Installation.

23.  You acknowledge that your power supply may be interrupted during the installation process. Furthermore during the provisioning of a Service you may experience a temporary loss of existing services and Vodafone shall not be held liable to you for any losses or damages howsoever arising during such period.

24.  Please note you will be liable to pay a cancellation/penalty charge to Vodafone in each of the following cases;

    a. If you have not provided the necessary cancellation notice period in respect of the scheduled Service Installation Appointment (i.e. Up to 5pm of the previous working day) or do not answer your phone within 10 minutes of the scheduled Service Installation Appointment;

    b. If the Vodafone Agents cannot gain access to the Premises due to a 3rd party access issue, for example within an apartment block;

    c. If you refuse to allow the Vodafone Agents onto your property on the agreed appointment date;

    d. In the event an extension kit is required and the Premises has not been cleared for the Vodafone Agents to work. This can include the removal of furniture or carpet etc.

    e. Where the environment is considered dangerous or unsafe to the Vodafone Agents, the works may not proceed but the cancellation/penalty charge may be levied regardless.

THE SERVICES

25.  After installation has been completed, Vodafone will provide the Services in accordance with this Agreement.

26.  In supplying the Services, Vodafone will use reasonable skill and care but cannot guarantee fault free performance. Vodafone does not warrant that the Services will be suitable for specific customer applications, that the operation of the Services will be uninterrupted or error-free or that the Services will support or be compatible with any applications or other services which the Customer uses in conjunction with the Services.

27.  Due to the wide range of causes of faults, many of them outside of Vodafone’s control, it is not possible for Vodafone to fix a particular fault in a guaranteed timeframe. However, Vodafone will use all reasonable endeavours to repair faults in a timely fashion. There are no compensation and refund arrangements which apply if targeted service quality levels are not met, the service is provided on a best effort basis.

28.  Vodafone reserves the right, at its discretion and without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of the Services as it considers necessary in the interests of safety, quality of the Services, other customers or telecommunications services as a whole. Vodafone may also issue details as to minimum system requirements.

29.  Vodafone may modify the standard settings and/or features of the Services to offer additional services or value to a Customer’s Services or tariff plan from time to time.

30.  Vodafone shall make reasonable efforts to prevent unauthorised access to the Services by third parties but shall have no liability to the Customer for any loss or damage caused by unauthorised third party access to Services or the Equipment.

FAIR USAGE

31.  Vodafone operates a fair usage policy (FUP). It is important to Vodafone that all eligible Vodafone customers are able to access our Services. Accordingly, we have devised a FUP which applies to all our Services. Vodafone may rely on this fair use policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Vodafone, Vodafone is of the opinion, that your usage of the Services materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Services entirely.

SUSPENSION OF THE SERVICE

32.  You agree that from time to time it may be necessary for Vodafone to temporarily suspend the Services during periods of repair, essential maintenance or alteration or improvement to the Services or otherwise in accordance with the law.

33.  Vodafone may immediately, without notice, temporarily bar, suspend, restrict, and/or disconnect your use of the Services (collectively “Suspension”) wholly or partially for any valid reason, including without limitation, where:

    a. you fail to pay any Charges set out in this Agreement

    b. you fail to observe any other term or obligation set out herein or any relevant law; or

    c. you engage in any activity (or permits any activity) which Vodafone (as in its discretion shall determine) considers:

  i. to be contrary to existing legislation or regulations applicable to provision of the Services or

  ii. is or is likely to have an adverse impact on the quality of the Services or the integrity of the Services.

34.  Vodafone shall use reasonable endeavours to contact you, but shall not be obliged to contact you, prior to any such suspension of the Services.

35.  Vodafone shall be entitled to maintain suspension of the Services until any breach outlined in Clause 33 is remedied to Vodafone’s’ satisfaction.

36.  VODAFONE SHALL BE ENTITLED TO CHARGE A RECONNECTION FEE, AS SET OUT IN THE TARIFF SHEET, ON RECONNECTION OF A CUSTOMER FOLLOWING ANY TEMPORARY PERIOD OF SUSPENSION PURSUANT TO CLAUSE 33.

37.  Vodafone may suspend the Services from time to time, without liability or notice, for the alteration, improvement or maintenance of the Services and/or where it is required to do so in compliance with any regulatory, government or legal requirement.

38.  Where your Services are suspended in accordance with the above, any request for changes to the Services (including upgrades/downgrades or cessation) shall not be possible.

CUSTOMER RESPONSIBILITIES

39.  You warrant that all information and details provided by you to Vodafone in your Customer Application Form are true and accurate and you shall promptly advise Vodafone immediately in writing or by contacting Vodafone’s customer care team via 1907 (where applicable) with any changes to that information (including without limitation, your name, address, email address and/or telephone number).

40.  You undertake and agree to use the Equipment as supplied by Vodafone only in order to access the Services and you shall not use the Equipment otherwise than permitted under this Agreement.

41.  The Services are provided solely for your own use.

42.  You undertake not to use or permit others to use the Services or the Equipment (including where relevant in any emails, or Customer Information made available on the Internet):

    a. for business purposes to sell on or supply the Services to anyone on a commercial basis;

    b. for any improper, immoral or unlawful purpose, nor cause any nuisance by the use of the Services;

    c. in any way that may cause degradation of service levels to other customers as determined by Vodafone’s or in any way jeopardises, impairs, interrupts or interferes with the integrity or security of the Services;

    d. to send unsolicited commercial communications or promotional material;

    e. for the communication, transmission, publication, distribution or dissemination of any material which is, may be or is intended to be a hoax or is of a defamatory, offensive, abusive, obscene, indecent or menacing nature or in breach of any intellectual property right;

    f. for the processing of automated or manual “personal data” in contravention of Data Protection Legislation; or

    g. otherwise in any manner which does not comply with the terms of any applicable law, legislation, regulation, direction or any licence or authorisation applicable to you or any instructions given by Vodafone from time to time.

43.  You hereby agree to avail of the Services subject to the provisions of any legislation, regulations, bye-laws or codes of practice applicable to such use.

44.  You shall ensure that all persons having access to the Services or the Equipment comply with this Agreement.

45.  You shall comply with all reasonable instructions given to you by Vodafone in relation to the use of the Service and the Equipment.

46.  You agree that you are responsible for keeping all usernames, PINs and passwords of all your Services secure and private at all times and understand that you should not in any circumstance give your PIN numbers, passwords to any third party (unless you are happy for them to use your account and to incur additional Charges on your account). Please contact us immediately using the details on our website if you suspect or become aware of any:

    a. violation of the security on your Vodafone account;

    b. breach of the security software on your Services;

    c. unauthorised use of your Services; or

    d. other breach or suspicious performance on your Services.

47.  YOU SHALL INDEMNIFY AND HOLD VODAFONE HARMLESS AGAINST ALL LIABILITIES, CLAIMS, DAMAGES, LOSSES, EXPENSES AND PROCEEDINGS HOWSOEVER ARISING FROM OR IN ANY WAY CONNECTED WITH THE USE BY YOU OR ANY OTHER PERSON OF THE SERVICES AND/OR THE EQUIPMENT PROVIDED UNDER THIS AGREEMENT AND/OR ANY BREACH OF THIS AGREEMENT BY YOU.

EQUIPMENT

48.  If you select specific Equipment from Vodafone, a once off Equipment Fee may apply, otherwise Vodafone will supply suitable Equipment to you in order to facilitate provision of and use of the Services. This Equipment remains the property of Vodafone and may only be used in connection with the Services and you must comply with all manufacturers’ instructions and any other reasonable instructions provided by Vodafone in relation to the use of this Equipment. Vodafone may add to or substitute the Equipment as necessary to provide the Services or for other valid reasons.

49.  Vodafone will retain ownership of all Equipment, including but not limited to any cables and/or fittings provided to you under this Agreement and may remove them during or upon the termination of this Agreement. For the avoidance of doubt, title to any Equipment will not transfer to you and it shall remain vested in Vodafone unless agreed otherwise between you and Vodafone. In such circumstances title to such Equipment will pass to you upon full payment of any relevant equipment fees only.

50.  You shall ensure that all Equipment is maintained and kept in good working order.

51.  Vodafone does not guarantee that hardware, other than that supplied by Vodafone, will work with the Services. Vodafone does not encourage you to connect any equipment to the Services which has not been supplied or expressly approved by Vodafone. Vodafone shall have no liability for any equipment, plug-ins or other devices, hardware or software provided by you, for use in connection with the Services. Any such equipment must be compatible with the Services, must not cause damage or loss to the Services and the Vodafone Network and must be used in accordance with relevant instructions, safety and security procedures.

52.  Devices configured and sold by Vodafone are intended only to be used with the Services. To ensure that you are provided with the highest possible level of service and support, and to preserve the integrity of the Vodafone Network, all devices sold by Vodafone shall be administered by Vodafone only. This means that under no circumstances shall Vodafone supply you with administration access for hardware, including when you close or cancel your account.

53.  Vodafone does not support or make any assurances as to the quality of the Services supplied through the use of Third Party Equipment and shall not be responsible for any loss or damage howsoever arising from Third Party Equipment or the Services as a result.

54.  Vodafone may change its service delivery method or platforms from time to time which may require you to change the Equipment and/or the Equipment settings to continue to avail of the Services. You agree that such changes do not constitute changes to the terms and conditions of Service. Vodafone is not liable for any costs incurred as a result of any changes required to be made by you.

55.  On termination of this Agreement, cancellation of any Service or on receipt of any replacement Equipment, where the requirement for a particular piece of Equipment which was necessary for the provision of such Service is no longer necessary, you shall within fourteen (14) days of the date of such termination, cancellation or receipt of replacement Equipment, return the required Equipment to Vodafone.

56.  VODAFONE WILL ARRANGE FOR A COURIER TO COLLECT THE REQUIRED EQUIPMENT. IF YOU MISS YOUR EQUIPMENT COLLECTION OR REPLACEMENT APPOINTMENT YOU MAY BE CHARGED AN EQUIPMENT NON-RETURN FEE. IF VODAFONE CANNOT MAKE DIRECT CONTACT WITH YOU IN ORDER TO SCHEDULE SUCH AN APPOINTMENT, WE WILL SEND YOU A COMMUNICATION BY TEXT AND/OR EMAIL DETAILING HOW TO GET IN TOUCH WITH VODAFONE TO ARRANGE COLLECTION OF THE EQUIPMENT. IF YOU FAIL TO CONTACT VODAFONE IN RETURN AND/OR FAIL TO RETURN THE REQUIRED EQUIPMENT, YOU MAY BE CHARGED AN EQUIPMENT NON-RETURN FEE.

57.  If the customer requires replacement Equipment from Vodafone outside the period of their Equipment warranty, a charge may apply.

LIMITATION OF LIABILITY

58.  Nothing in this Agreement shall limit or exclude Vodafone’s liability to you for personal injury or death.

59.  Vodafone shall use reasonable endeavours to ensure that the Service is available for use by you in accordance with the terms of this Agreement but shall not be liable for any delay, failure, interruption, or deterioration therein, howsoever arising.

60.  Vodafone shall make reasonable efforts to prevent unauthorised access to the Services by third parties but shall have no liability to you for any loss or damage caused by unauthorised third party access to the Services or the Equipment.

61.  You acknowledge that Vodafone shall to the greatest extent permitted by law, have no liability whatsoever for any delay, failure, interruption, non-availability or deterioration in any Equipment or Services provided under this Agreement.

62.  Save as expressly provided herein, Vodafone disclaims all representations, warranties, guarantees, terms or conditions of any kind, whether express or implied, including but not limited to implied undertakings regarding quality of service implied under Section 39 of the Sale of Goods and Supply of Services Act, 1893 and 1980, to the fullest extent permitted by law and the customer agrees that is fair and reasonable. For the avoidance of doubt any limitation or exclusion of liability under these terms and conditions shall only be to the extent permitted by law.

63.  Under no circumstances shall Vodafone be liable for any loss or damage arising as a result of:

    the failure of the Services or Equipment due to the incompatibility of the Services with any equipment not supplied by Vodafone;

    the acts and omissions of other telecommunication operators (including the Access Provider); or

    breach in the security or privacy of messages transmitted using the service provided by us unless the breach results from the wilful default of Vodafone or its employees.

64.  Under no circumstances shall Vodafone be liable to you or any third party, whether under contract, tort, statute or otherwise, for any indirect, economic, special or consequential loss, howsoever arising as a result of your use of the Services and/or the Equipment or otherwise in connection with this Agreement, whether foreseen or unforeseen, including but not limited to loss of time, loss of savings, loss of data, loss of business, loss of revenue, loss of opportunity, loss of goodwill or loss of profits.

65.  Without prejudice to the exclusions of liability set out in this clause, Vodafone’ entire aggregate liability to you or any third party for any and all claims, howsoever arising out of or in connection with this Agreement and whether under contract, tort, statute or otherwise, shall not exceed the lesser of (i) the total charges paid by the customer to Vodafone in the twelve (12) months prior to the date of the last event giving rise to such claim(s) and (ii) €1,500, provided that this shall not operate to exclude any minimum liability imposed by statute.

66.  These Clauses 58-66 (LIMITATION OF LIABILITY) shall continue to apply notwithstanding termination of this Agreement for any reason whatsoever or howsoever arising.

USE OF INFORMATION

67.  Vodafone shall comply with all of its legal obligations including (without limitation) under the Data Protection Acts 1988 and 2003. This section is subject to the provisions of Vodafone’s Privacy Policy, which can be found at http://www.vodafone.ie/privacy.html. Vodafone shall collect and process personal data for legitimate business purposes that are connected with the delivery of the Services to you. These may include processing your application, conducting credit and anti-money laundering checks, supplying you with Vodafone’s products or Services, administering your account, calculating usage and charges, invoicing, customer services and the efficient management of call and traffic data. Vodafone may also process your personal data for the following purposes:

    to monitor or record calls to or from Vodafone’s Customer Care support service for training and quality purposes, customer record purposes and in order to track reported problems;

    to prevent, detect and investigate fraud or any other criminal activity;

    to investigate improper use of the Services or the Network; or

    to assess and profile your network and billing history for pricing, statistical and customer service purposes.

68.  You consent to Vodafone accessing existing customer account details on Vodafone’s systems (name, address, credit information, etc.) for the purposes of processing your Vodafone application, administering your account and provision of the Service to you. BY ENTERING INTO THIS AGREEMENT, YOU EXPLICITLY CONSENT TO THE USE OF CUSTOMER INFORMATION FOR THESE PURPOSES WHICH INCLUDE ACCOUNT MANAGEMENT, MARKET RESEARCH, CUSTOMER PROFILING, PRODUCT AND SERVICE DEVELOPMENT, PRODUCT AND SERVICE MARKETING AND CUSTOMER CARE, EFFICIENT OPERATION OF THE SERVICES AND OTHER LEGITIMATE BUSINESS PURPOSES.

69.  Personal information will be retained for a reasonable period in accordance with Vodafone’s legislative obligations under the Date Protection Acts in a secure environment.

70.  Vodafone may find it necessary to disclose certain customer information to its group companies, other licensed telecommunications operators and Vodafone’s agents and also to third parties (including other telecommunications operators) for the purpose of administration, account management, customer profiling, market research, fraud prevention, services and product development, insurance claims processing, porting and other legitimate business purposes. Personal data is not otherwise disclosed to third parties, save where required for the purposes of compliance with any regulatory, government or legal requirement.

71.  Vodafone may use your contact details from time to time to contact you about Vodafone and its promotions, products or services which may be available to you or to send you details of such promotions, products or services. You hereby explicitly consent to such contact while you are availing of the Services and for a period of twelve (12) months after you cease to avail of the Services. The Customer may indicate in its Customer Acceptance Form or contact Vodafone’s Customer Care support service via 1907 at any time that it does not wish to receive such communications.

72.  You have the right to obtain a copy of any Personal Data (as defined by Data Protection Legislation) that Vodafone holds about you. If you wish to avail of this right, please submit a written request to: Data Protection Team, Customer Care, Vodafone Ireland Limited, Mountainview, Leopardstown, Dublin 18.

73.  Vodafone, shall as part of any dispute resolution process, between itself and you, disclose such information as it deems reasonable and necessary, to the arbitrator/mediator in confidence

74.  Vodafone may disclose Personal Data to third parties or other members of the Vodafone Group: (i) for the purposes of providing the Services; (ii) if required by Data Protection Law, court order, the Data Protection Commissioner or any other statutory body or agency; or (iii) to third parties lawfully sub-processing for Vodafone to deliver the Service.

CHARGES AND PAYMENT

75.  Vodafone keeps an up to date set of details of prices and tariffs available on the Vodafone website at www.vodafone.ie/shop/broadband/charges.html from where up-to-date information on all applicable tariffs and maintenance charges may be obtained, including payment methods offered and any differences in costs due to payment method. Vodafone reserves the right to alter such tariffs from time to time and shall notify customers of such changes in accordance with Clause 5 of these terms.

76.  Vodafone shall provide an online bill to you as default for the Service every month. You agree to provide a valid email address for the purpose of online billing. If you request a paper copy of the bill or are provided with a paper copy because a valid email address was not given for online billing a paper bill will be provided free of charge. If you request a hard copy of a previous bill, a fee may be charged.

77.  All Charges and other payments due to Vodafone shall be paid in full by you by the due date for payment set out in Vodafone invoice. Where payment of the Charges is not made by the due date, Vodafone may apply a once-off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact you directly through the Services, by email, by post, or by telephone in relation to overdue payments.

78.  In order to avail of the Service, you agree that all Charges and payments payable by you under this Agreement shall be paid by Direct Debit (unless otherwise specifically agreed with Vodafone). You hereby authorise Vodafone to debit the Charges and other payments due to Vodafone under this Agreement from your bank/credit card account. Vodafone reserves the right to apply a charge as set out in the Tariff Sheet for each occasion a Direct Debit payment fails provided the failure is not caused by Vodafone.

79.  You agree that you are liable for any Charges incurred on your account irrespective of whether those Charges were incurred by you or anybody else with or without your consent.

80.  Should you disagree with any charges shown on your bill, you should contact Vodafone’s Customer Care support service via 1907 or, alternatively, lodge a complaint in accordance with Vodafone’s Code of Practice (http://www.vodafone.ie/aboutus/code/customers.html), prior to the due date for payment. Notwithstanding any complaint, all invoiced amounts shall be paid on the invoice due date pending the outcome of the complaints procedure. If, following any such call to our Customer Care support service or the complaints procedure (as applicable), it is established that the Charges on any invoice are incorrect, Vodafone shall credit any overpayment to your account.

81.  Save in the case of manifest error by Vodafone, all Charges shall be calculated by reference to the data recorded or logged by Vodafone. Vodafone's determination in respect thereof is final.

82.  Where customer billing is dependent on information received by Vodafone from other networks or operators then you accept that such information is an accurate record of your use of the Services.

83.  Where Charges are not applied to your invoice for the billing period relating to when they were incurred, notwithstanding any other clause herein, you remain liable for any accrued Charges and may, at any time, be billed for Charges incurred in a prior billing period.

CONTRACT TERM

84.  The minimum term of this Agreement (the “Minimum Term”) is outlined on the Customer Application Form, and following the expiry of the Minimum Term, the Agreement converts to a rolling one month contract thereafter.

85.  In the event that you upgrade/downgrade from one Service as specified on your Customer Application Form to another Service or Tariff option, the Charges for the higher/lower option (as applicable) will apply with immediate effect. You will be given a new Minimum Term which will take effect from the date the upgrade/downgrade is applied and in the case of a downgrade a downgrade fee may apply where relevant. You will be advised of any applicable downgrade fee by Vodafone on your request to downgrade your Service to another Service or Tariff option.

86.  In the event that you agree to avail of a promotional offer, you may be subject to a new Minimum Term as agreed between the parties as part of the terms of the offer

TERMINATION

87.  Neither party may terminate the Agreement during any applicable Minimum Term. Should you terminate this Agreement during the Minimum Term, you shall provide Vodafone with thirty (30) days written notice and, in such circumstances; you shall be required to pay any applicable Termination Charges together with any other Charges provided for herein pursuant to Clause 94-96. Notwithstanding the above, in certain circumstances you may be entitled to cancel your order during the cooling off period provided by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 as amended and a Termination Charge will not be applicable.

88.  After the Minimum Term either party may terminate this Agreement or any of the specific Services on giving the other thirty (30) days’ written notice.

89.  You shall be entitled to terminate this Agreement by writing to us if we don't do something fundamental that we should have done under this Agreement, within thirty (30) days of you asking us in writing to do so

90.  Vodafone shall be entitled to terminate this Agreement and cease providing the Services forthwith without notice if:

    a. you are in material breach of this Agreement (including non-payment of the Charges as set out in this Agreement) ;

    b. you are in breach of any term of this Agreement and have failed to remedy such breach within thirty (30) days of being notified of such breach;

    c. any information supplied by you to Vodafone is false or misleading;

    d. Vodafone is obliged to comply with an order, instruction or request of Government, COMREG, an emergency service organisation or other competent authority;

    e. you are suspected of involvement with fraud or acts which are of defamatory, offensive, abusive, obscene, menacing, unsuitable or unlawful character in connection with use of the Service; or

    f. you die, become mentally ill or become the subject of bankruptcy or insolvency proceedings in any jurisdiction or have become unable to pay your debts as they fall due.

91.  Vodafone shall be entitled to terminate this Agreement immediately by giving you notice if any event of Force Majeure continues for a period of thirty (30) days or longer.

92.  The termination or suspension of this Agreement or your default hereunder shall not affect the accrued rights and obligations of the parties under the Agreement. Any terms which expressly, or by implication, are intended to survive termination of your Agreement shall continue to bind the parties following such termination.

93.  On termination of the Agreement, all Charges accrued by you together with any Termination Charges shall become immediately due and payable and following termination, the Customer shall continue to pay the Charges accrued during the term of the Agreement or Minimum Term.

TERMINATION CHARGES

94.  If you exercise your right of cancellation, any monthly Charges paid in advance by you shall not be refunded on termination of this Agreement for any reason.

95.  Neither party may terminate the Agreement during any applicable Minimum Term other than as provided herein. Should you terminate this Agreement during the Minimum Term, you shall be required to pay any applicable Termination Charges together with any other Charges provided for herein and you hereby authorise Vodafone to debit the Termination Charge from your bank account.

96.  Vodafone reserves the right such that, where you have availed of a discount, free Equipment or other promotion relating to the Agreement and terminate within the Minimum Term, an amount equal to the value of any such promotion, free Equipment or discount, pro-rated to the unexpired portion of the Minimum Term may at Vodafone’s discretion be reckonable for the purposes of calculating the Termination Charge.

PROMOTIONS, SPECIAL OFFERS, THIRD PARTY SERVICES AND ADD ONS

97.  Promotions, Special Offers, Third Party Services and add ons including, but not limited to, offers in respect of handsets, hardware, call plans, content and/or ‘add on’ features, shall be subject to the provisions of the Terms and Conditions under which they are released and you may be charged for these promotions, offers and/or additional services. The terms and conditions contained herein shall also apply generally to all Promotions, Special Offers, Third Party Services and add ons as may be released by Vodafone from time to time regardless of the subject thereof (unless explicitly stated otherwise in the Promotion, Special Offer or additional service terms and conditions).

CUSTOMER CARE & CODES OF PRACTICE

98.  The Vodafone customer care policies and the Vodafone Code of Practice on Customer Care are set out at http://www.vodafone.ie/aboutus/code/. The Customer shall raise any complaints in relation to the Service using the complaints procedure set out in the Code of Practice.

99.  The Customer shall contact Vodafone Customer Care in the event that it wants to alter any aspect of the Service, including, but without limiting the generality of the foregoing, the addition of a service, changes to a service and changes in the Customer's premises where the Services are provided.

100.  The various customer support services provided by Vodafone change from time to time but details of the most up to date services, the means of obtaining these services and any associated charges are available at http://www.vodafone.ie/help/contact-us/.

NOTICE

101.  Vodafone shall send all notices to the Customer:

    a. Via text message to your mobile number as provided on registration and/or

    b. by e-mail to your e-mail address as provided on registration; and/or

    c. in writing to your billing address as provided on registration; and/

    d. in writing to the address on your bill (if different to the one provided by you provided on registration); and/or

    e. by placing same on the Vodafone website and/or via national newspapers.

102.  You shall send all notices to the address that appears on the last written correspondence regarding the Services sent by Vodafone to you or such other address as may be prescribed by Vodafone for the purpose.

103.  Notice given by post or via the Vodafone website shall be deemed served 48 hours after posting or on earlier proof of delivery. Notice given by Vodafone in national newspapers shall be deemed served on the date of publication.

INTELLECTUAL PROPERTY RIGHTS

104.  All rights, including copyright in Services and their content, belong to Vodafone, Vodafone’s Access Provider(s), or Vodafone’s Agents. Vodafone and they hereby reserve all rights. Nothing contained in this Agreement shall be construed as granting or conferring any rights to you by license, franchise, title, interest or otherwise in Vodafone or any property of Vodafone, including, without limitation, Vodafone trade names, trademarks, service marks or proprietary information.

105.  The ‘Vodafone’ trademark and other related images, logos and names on the Services are proprietary marks of Vodafone. Vodafone hereby reserves all rights.

106.  Where Vodafone generates any Intellectual Property Rights in performing Services, or creating or customising Products for you (including without limitation by the creation or customisation of Software), all such Intellectual Property Rights shall, on their creation, vest in Vodafone exclusively.

107.  The Services and Equipment must not be used in any way which breaches the Intellectual Property Rights of Vodafone and/or any third party.

ASSIGNMENT

108.  This Agreement is personal to you. You shall not, except with Vodafone’s written consent or in accordance with Vodafone’s standard transfer procedures, assign or otherwise transfer the Agreement in whole or in part.

109.  You agree that Vodafone shall be entitled, at its absolute discretion, at any time and from time to time, without notice and without your prior written consent, to assign, sub-contract, novate or otherwise transfer this Agreement or any of their rights and obligations under this Agreement to any third party including but not limited to any other company that controls, is controlled by, or is under common control to Vodafone.

FORCE MAJEURE

110.  Neither party shall be held in breach of its obligations hereunder (except in relation to obligations to make payments (where applicable for connection or Service Exclusions) nor be liable to the other party for any loss or damage which may be suffered by the other party due to any cause beyond its reasonable control including, without limitation, any act of God, failure, interruption of power supplies, flood, drought, lightning or fire, strike, lockout, trade dispute or labour disturbance, acts or omissions of Government, regulatory authorities or other circumstances beyond the control of the parties (“Force Majeure”).

ENTIRE AGREEMENT

111.  Except for fraudulent misrepresentation, the Agreement represents the entire agreement between you and Vodafone relating to its subject matter and supersedes any previous agreements between the parties relating to the same. The parties acknowledge that, in entering into the Agreement, neither party has relied upon any statement or warranty made, or agreed to, by any person, except those expressly provided for by the Agreement

WAIVER

112.  Failure by either party to the Agreement to exercise or enforce any right conferred by this Agreement shall not be deemed to be a waiver of any such right and does not operate so as to bar the exercise or enforcement thereof, or of any such right or any other right on any later occasion.

SEVERABILITY AND SURVIVAL OF CLAUSES

113.  If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement and the remainder of the provision(s) in question shall not be affected thereby.

114.  Any provisions of this Agreement that are intended by their nature to continue or to come into effect after termination or suspension shall survive termination or suspension of this Agreement and shall continue in full force and effect.

GOVERNING LAW

115.  This Agreement shall be governed by and construed in accordance with Irish law and the parties hereby submit to the exclusive jurisdiction of the Irish Courts.

116.  Any reference to any legislative act or provision shall, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced.

Words incorporating the singular shall include the plural and visa versa;

Definitions

·        Access Provider - means the wholesale provider of your telephone line(s) and associated telephone number(s) from which Vodafone rents such line(s) and number(s ) and/or the circuit reference number (“CRN”) in relation to the fibre telecommunications network through which Vodafone provides you with fixed broadband and ancillary services.

·        Agreement - means these Terms together with the Customer Application Form and any Service specific terms and conditions, tariff plans or promotions constituting a legally binding agreement between Vodafone and you.

·        Charges - means the charges for the Services, as published in Vodafone’s periodically updated Tariff Sheet (including, but not limited to, connection charges, service options, monthly rental or tariff charges, call charges (which may vary depending on the type of call made), reconnection charges, Termination Charges, Equipment Non-Return Fees and administrative charges) and certain Third Party Services which you may choose to receive;

·        Commencement Date - means the date whereon Vodafone has accepted your Customer Application Form and activated your Service.

·        COMREG - means the Commission for Communications Regulation which is the national regulatory authority for the electronic communications market in Ireland;

·        Customer or you - means the customer who, being an individual enters into this Contract by completing and signing the Customer Application Form or who, being an organisation, enters into this Agreement by virtue of the completion and signing of the Customer Application Form by an authorised signatory;

·        Customer Information - means all content, including any data, information, video, graphics, sound, music, photographs, software and any other materials (in whatever form) transmitted, published, disseminated, distributed or otherwise made available by or on behalf of you, via e-mail, website or otherwise, using the Services;

·        Customer Application Form or CAF - means your application process for the Services. This form or application via online or telephone approves and authorises the provision of the Services by Vodafone to you and contains such information as Vodafone may reasonably specify. For the avoidance of doubt, the form, content and medium of the Customer Acceptance Form (in writing, on-line or via other means) shall be as specified by Vodafone from time to time;

·        Data Protection Legislation - means the Data Protection Acts 1988 and 2003 and any amendment, replacement or supplement thereto, from time to time;

·        Equipment - means any Vodafone supplied or Third Party Equipment as required for the supply and use of the Services and provided to you by Vodafone for such purposes;

·        Equipment Non-Return Fee - means the fee or charge payable by you in relation to any Equipment, which is not returned upon request from Vodafone in accordance with these Terms, as set out in the “Other Charges” section of the Vodafone website;

·        Fixed - the word fixed when used in conjunction with a service means services which are associated with a specified address or location;

·        Intellectual Property Rights - means all intellectual property rights, including without limitation all trademarks, logos, get-up of brand(s), designs, symbols, emblems, insignia, fascia, slogans, copyrights, know how, information, drawings, plans and models, and other identifying materials, any and all rights pertaining to discoveries, concepts, ideas and improvements to existing technology whether or not written down or otherwise converted into tangible form, patents, rights in any domain names, database rights, goodwill, reputation, computer programs and analogous property, literary, dramatic, musical and artistic works and all other forms of industrial or intellectual property (in each case in any part of the world and whether or not registered or registerable and to the fullest extent thereof and for the full period thereof and all extensions and renewals thereof) and all applications for registration thereof and all rights and interest, present and future, thereto and therein;

·        Minimum Term - means the minimum period for the supply of the Services, such period to be as specified on the Customer Application Form or as specified in the service specific terms and conditions commencing on the commencement date unless otherwise agreed between the parties;

·        Services - means the Vodafone Fixed telephone and broadband services.

·        Tariff Sheet - means the Vodafone Home Phone, Broadband and TV charges and pricing guide as may be amended by Vodafone from time to time in accordance with these Terms and which is available at www.vodafone.ie/shop/broadband/charges.html.

Termination Charge - means the fee payable by you where you choose to terminate this Agreement before the expiry of the Minimum Term and which is equal to the Charges for the balance of the remaining unexpired Minimum Term as specified in the Tariff Sheet.

·        Third Party Equipment - means any equipment of a third party which is supplied by Vodafone as part of the Services as set out in these Terms;

·        Third Party Service - means any service promoted or provided by third parties to you using the Services.

·        Vodafone - means Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18;

·        Vodafone Agents - means any third party authorised to promote and sell the Service or carry out services and/or business activities on Vodafone’s behalf;

·        Vodafone Group - means Vodafone Group Plc and any company in which Vodafone Group Plc holds, directly or indirectly, 50% or more of its issued share capital or has the right to exercise, directly or indirectly 50% or more of the voting rights.

·        Vodafone Network - means the electronic communications systems used by Vodafone and the Access Providers to offer the Services.

Website – www.vodafone.ie or any such website or URL which we may dictate to you from time to time.

·        Our registered office is at - Vodafone Ireland Limited, Mountainview, Leopardstown, Dublin 18.

Vodafone Broadband Voice Terms

Validity: from 20th January 2016, for new or upgrading customers

The following terms and conditions relate to the Vodafone Broadband Voice service (the "BB Voice Service") and apply in addition to and form part of the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services available on http://www.vodafone.ie/terms/fixed/ and any additional Service specific terms and conditions which you have signed up to . For the avoidance of doubt the below terms will form part of and apply in addition to each participating customer’s terms and conditions of their Vodafone service. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by any additional Service specific terms and conditions you have signed up to and finally the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services.

The General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and the definitions therein shall apply. In addition the following words shall have the following meanings:

Definitions

·         Agreement - means the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service, these BB Voice Service terms and conditions, the Tariff Sheet (including Vodafone’s tariffs for the Service) as amended from time to time, and the Customer Application Form (including the Customer authorisation) which together constitute a legally binding agreement between you and Vodafone;

·         Broadband Voice - means the provision of a voice service over internet telephony services accessed by you.

·         COMREG means the Commission for Communications Regulation which is the national regulatory authority for the electronic communications market in Ireland;

·         Messaging Service - means the sending of a SMS message over the Service

·         National Directory Database or NDD - means the record of all subscribers of publicly available telephone services in the State, including those with fixed, personal and mobile numbers, who have not refused to be included in that record;

TERM

1. The BB Voice Service is subject to a twelve (12), eighteen (18) or twenty four (24) month minimum term contract (the "Minimum Term") as outlined on your Customer Application Form. After the expiry of the Minimum Term, the Agreement converts to a rolling one month contract.

2. Either party may terminate this Agreement on the giving of a minimum of thirty (30) days written notice to the other. Where you terminate this Agreement during the Minimum Term, a termination charge will apply as set out in the Tariff Sheet.

3. If you request to add the BB Voice Service to your existing Vodafone account you will be entered into a new twelve (12), eighteen (18) or twenty four (24) month minimum term contract as specified to you by Vodafone for all services associated with that account from the date of the change.

THE SERVICE

1. In order for you to avail of, and receive the Vodafone BB Voice Service, you must ensure that you have a Vodafone broadband connection which has a speed equal to or greater than 100kbps. This is the mandatory minimum broadband requirement necessary in order for you to be able to avail of the Vodafone BB Voice Service.

2. Vodafone shall attempt to make the BB Voice Service available to you at all times. However, Broadband Voice services (including some Vodafone Broadband Voice Services add-ons such as Vodafone-to-Vodafone calling) are dependent on the quality of the customer’s broadband Internet connection. Therefore, the quality of the BB Voice Service cannot be guaranteed in the event of power outages or other unforeseen circumstances beyond the control of Vodafone

3. In respect of the BB Voice Service, Broadband Voice telephone calls are carried in the public domain via Internet connectivity and therefore security of these calls is not guaranteed in the absence of further security measures as advised by Vodafone. Vodafone shall endeavour to use appropriate security measures but accepts no liability with respect to call confidentiality. Vodafone shall act within the provisions of Data Protection Legislation in respect of your information.

4. Vodafone may monitor the use of BB Voice Service for violations of this Agreement. Vodafone may remove or block all communications if Vodafone suspect there has been or shall be a violation of the Agreement, or where Vodafone consider it necessary to protect the BB Voice Service or Vodafone, its affiliates, directors, agents, employees or customers from harm.

CALLS TO EMERGENCY SERVICES

1. Due to the nature of the BB Voice Service it shall not always be possible to accurately determine the exact location of a caller. An up-to-date address is required for BB Voice Service customers as this is required by the Emergency Services for location purposes. CALLERS USING THE BB VOICE SERVICE FOR EMERGENCY CALLS WILL NEED TO INFORM THE OPERATOR OF THEIR PHYSICAL LOCATION.

2. EMERGENCY CALLS TO 112, 911 AND 999 WILL BE DIRECTED TO THE EMERGENCY SERVICES BUT NO GUARANTEE IS MADE ABOUT THE RELIABILITY OF SAME AND YOU SHOULD BE ESPECIALLY AWARE THAT POWER OUTAGES WHICH RENDER COMPUTER EQUIPMENT AND INTERNET CONNECTIVITY NON-FUNCTIONAL SHALL PREVENT THE USE OF THE VODAFONE SERVICE FOR EMERGENCY CALLS. IN THE EVENT OF SUCH AN OUTAGE VODAFONE ADVISE CUSTOMERS TO USE ALTERNATIVE METHODS, SUCH AS MOBILE TELEPHONES, TO ACCESS EMERGENCY SERVICES OR ANY OTHER CONNECTED SERVICES. VODAFONE ALSO ADVISE CUSTOMERS TO PLAN ACCORDINGLY IN ADVANCE.

3. VODAFONE SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PROVIDE SERVICE, INCLUDING 999, 911 OR 112 DIALLING, AT ANY TIME, OR ANY INTERRUPTION OR DEGRADATION OF VOICE QUALITY CAUSED BY: THIRD-PARTY OMISSION, EQUIPMENT FAILURE, EQUIPMENT MODIFICATION, FORCE MAJEURE, EQUIPMENT SHORTAGE, LOSS OF POWER OR THIRD PARTY FAULTS.

4. There may be a greater possibility of network congestion and/or reduced speed in the routing of calls to emergency services or connected services made utilizing the BB Voice Service as compared to traditional calls to emergency services or connected services dialled over traditional public telephone networks. You should inform any household residents, guests and other third persons who may be present at the physical location where the BB Voice Service is used of the important differences in and limitations of voice services over internet telephony dialling as compared with traditional phone service as it relates to access to emergency services and connected services.

5. Vodafone do not have any control over whether, or the manner in which, calls using the BB Voice Service are answered or addressed by any emergency response centre or connected services provider. Vodafone disclaim all responsibility for the conduct of emergency response centres and connected services providers.

6. Neither Vodafone nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to accessing emergency services or connected services unless such claims or causes of action arose from gross negligence or wilful misconduct by Vodafone.

7. YOU SHALL DEFEND, INDEMNIFY, AND HOLD VODAFONE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO THE CUSTOMER IN CONNECTION THE SERVICE HARMLESS, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, LEGAL FEES) BY, OR ON BEHALF OF, THE CUSTOMER OR ANY THIRD PARTY RELATING TO THE ABSENCE, FAILURE OR OUTAGE OF THE BB VOICE SERVICE, INCLUDING THE INABILITY OF ANY USER OF THE BB VOICE SERVICE TO BE ABLE TO ACCESS EMERGENCY SERVICES OR CONNECTED SERVICES.

VOICEMAIL

1. Voicemail is a value-added service provided to Customer by Vodafone. Voicemails shall be accessible to you on your phone by dialling 171 and following the prompts.

2. Voicemails shall be stored for a maximum of 3 months after which they shall be deleted permanently. You are advised to store your voicemails in email form where you need them for longer than this 3 month period.

3. Where you have not activated your voicemail, you may not be able to access voicemails left in their inbox.

4. You will be able to upload and send your own voicemail greetings using the BB Voice Service. You hereby grant Vodafone and Vodafone’s Agents a royalty free, perpetual and worldwide licence to store, transmit or otherwise deal with any voicemail greetings uploaded using the BB Voice Services.

5. Vodafone reserve the right to suspend any voicemail account that not has been accessed for a consecutive period of 5 months without prior consent or notification. A suspended voicemail account may be reactivated by contacting Customer Care services or our online resources. In case of a suspension, Vodafone reserve the right to delete the content of a voicemail account at the time of suspension, including any greetings and any saved voicemails.

6. In case a suspended account remains suspended for an additional consecutive period of one (1) month, Vodafone reserves the right to terminate the voicemail account.

EQUIPMENT AND THE NUMBER

1. If you accept the BB Voice Service, Vodafone will allocate a number to your line. The telephone number and any rights in the number belong to Vodafone, subject to the PORTING clauses; you may not sell or agree to transfer the number to any person. For the avoidance of doubt, you shall not own the number allocated to him/her.

2. Vodafone are entitled to change your telephone number or code number or the specification of the BB Voice Service for operational reasons but will always endeavour to advise you of this by giving at least 30 days’ prior notice.

3. Numbers shall be de-allocated from your account where there is cancellation or lapse of the account.

4. Irish geographic numbers allocated to you which are subsequently de-allocated upon cancellation or lapse of your account, shall be quarantined for 13 months during which time they shall be available for you should you decide to reopen your account. Upon expiration of the thirteen (13) month quarantine period, these numbers shall be removed permanently and shall be unavailable for recovery by you.

5. Vodafone does not offer support of any hardware other than approved devices purchased from Vodafone. Where hardware purchased directly from Vodafone is suspected to be faulty, and on the instruction of the Vodafone customer care team, the customer may return the item at their own expense to Vodafone within 30 days of receipt. Vodafone recommend it be returned by registered post or similar tracked delivery. Items lost or damaged while being returned to Vodafone are the responsibility of the customer.

6. You are advised that where, in exceptional circumstances, a government authority orders the reallocation or change of a phone number, Vodafone is permitted to change your phone number for the BB Voice Service.

FAIR USAGE

1. The BB Voice Service is for normal residential use, including any unlimited calling plans

2. The use of the BB Voice Service for telemarketing and the use of auto-diallers in connection with the BB Voice Service is strictly prohibited.

3. Vodafone can suspend or terminate the BB Voice Service if Vodafone determine, in our sole discretion that the number of calls or charges for calls made by you indicate that the Services are not being used in a manner consistent with normal residential usage or that you are otherwise in violation of this Agreement. Vodafone will make reasonable efforts to contact you before suspending or terminating the BB Voice Service but Vodafone are not liable for any loss you may suffer through any suspension covered by this condition.

4. For the avoidance of doubt the fair usage limits per month are as follows: —

1.     5,000 local and national call minutes from your landline to another Irish landlines; and

2.     1,500 call minutes from your landline to an Irish mobiles, where applicable

5. Exceeding these Fair Usage limits may result in charges being incurred. All usage outside of or exceeding the limits of a Call Plan shall be charged at standard rates viewable at www.vodafone.ie/home/broadband/charges.

CALL PLANS AND CHARGES

1. All Charges and other payments due to Vodafone shall be paid in full by you by the due date for payment set out in the Vodafone invoice. Where payment of the Charges is not made by the due date, Vodafone may apply a once off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact you directly by email, by post or by telephone in relation to overdue payments.

2. You will be liable for any and all charges for calls or usage made from or by a device to your account or on their network while using the BB Voice Service.

3. Calls to premium rate numbers (including but not limited to 15XX prefixed numbers) and other 'special numbers' such as directory enquiries and non-geographic numbers (including but not limited to 18XX prefixed numbers - see the Tariff Sheet for details) are excluded from your monthly allowance.

4. Terms and conditions relating to specific add-on tariffs as may be amended from time to time shall be available on www.vodafone.ie

5. You may change from your current tariff plan to another tariff plan upon giving a minimum of thirty (30) days’ notice of intention to change and only after the conclusion of the minimum term, and upon paying the downgrade fee as set out in the Tariff Sheet, unless specified otherwise by Vodafone, and where, at the time of requesting or effecting the change, you do not have unpaid amounts owing.

6. In the event that payments are overdue, Vodafone reserves the right to suspend or disconnect the BB Voice Service and/or other telecommunications services, including fixed line services, supplied by Vodafone to you.

7. Tariff plans shall be of minimum of 18 months’ duration for the BB Voice Service; and may be of longer duration as agreed by you via the signed Customer Application Form or other written/oral agreement.

PORTING

1. Porting enables you to retain your previous phone number when you move to another network operator or telecoms provider.

2. By completing the Customer Application Form, where porting is requested, you warrant and represent that you accept the terms contained therein, have provided accurate information and that you are the person authorised to instruct Vodafone to port the number.

3. You acknowledge that:

1.     the request will terminate service with the existing telephony provider;

2.     only the number specified will be moved;

3.     it shall be your responsibility to ensure that you give sufficient notice of termination of any agreement with any previous service provider, subject to the terms and conditions of that agreement;

4.     it shall be your responsibility to ensure that all information provided in the Customer Application Form is complete and correct. The port request may be rejected if any information provided is inaccurate, incomplete or misleading;

5.     the services provided by the previous service provider to you, including, without limitation, unused call credit or benefits, tariffs, terms and conditions of use and call management services that applied to your service will not be transferable or transferred to your Vodafone services;

6.     contractual and other obligations, charges and costs due to the previous service provider will remain due and owing and shall be subject to settlement by you with the previous service provider in accordance with the terms and conditions applying to the provision of that service; and, in the case of telephony numbers, the previous service provider may decline to proceed with the port in the event that there is a debt on the account i.e. account is barred or suspended; and

4. The process will be deemed to commence on the date of signing and submission of the Customer Application Form and it may not be possible to reverse the process once it has started.

5. Where the signatory is not the person legally entitled to request Vodafone to move the number or a person or entity authorised to complete the Customer Application Form, or if fraudulent or misleading information is supplied, then the signatory will be personally liable for all or any loss or damage arising from the unauthorised transfer of the number.

6. Vodafone may refuse to process your instructions if:

1.     information provided by you is incorrect or misleading;

2.     The information provided in relation to the number is not compatible with information held by the previous service provider;

3.     Vodafone shall endeavour to comply with criteria established by COMREG in respect of number porting but does not warrant or represent that the number port will be completed within a particular timeframe. There may be a period where no services are available, from either the previous service provider or from Vodafone.

4.     Vodafone will not be liable or responsible for making good any loss, damage, costs or expenses or other liability whether incurred directly, indirectly or as a consequence of the unavailability of the BB Voice Service.

7. In respect of a 'port out' request where you wish to move your number from Vodafone to another provider, you are requested to ensure that there are no payments outstanding on their account before they arrange for a port out request to be submitted in respect of any number.

DIRECTORY ENQUIRES

1. Vodafone does not provide a telephone directory service. Vodafone may make your name, address and telephone number available to the emergency services and to any other licensed public telecommunications operators for the purpose of telephone directories and a public directory enquires service. You must notify us, in writing, should you wish any such information to be withheld or if you wish to opt out of the National Directory Database (NDD) and if this is your wish then we shall only disclose such information if and to the extent that we are legally required to do so.

2. Third parties are allowed to use the NDD for direct marketing. Upon your request Vodafone can request the operator of the NDD to place an indicator next to your NDD entry advising third parties that you do not wish for their details to be used for this purpose.

3. Vodafone do not accept any liability whatsoever for a failure by any other operator to whom Vodafone provide such information to comply with any listing request that you may make to Vodafone or to that operator.

Vodafone CGA Broadband Terms

Validity: From 20th January 2016, for new or upgrading customers

The following terms and conditions cover your use of the Current Generation Access (‘CGA’’) Broadband (the “CGA Broadband Service”) and apply in addition to and form part of the General Terms and Conditions of Vodafone Fixed Telecommunications and Broadband Services available on here and any additional Service specific terms and conditions which you have signed up to. For the avoidance of doubt the below terms will form part of and apply in addition to each participating customer’s terms and conditions of their Vodafone Service. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by any additional Service specific terms and conditions you have signed up to and finally the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services.

Definitions

• Active Line - means a line which is/may be receiving service from another telecommunications provider.
• Agreement - means the General Terms and Conditions, these terms and conditions, the Tariff Sheet (including Vodafone's tariffs for the Service) as amended from time to time and the Customer Application Form (including the Customer authorisation) which together constitute a legally binding agreement between you and Vodafone;

   

TERM

1. The CGA Broadband Service is subject to a twelve (12), eighteen (18) or twenty four (24) month minimum term contract (the “Minimum Term”) as outlined on your Customer Application Form. After the expiry of the Minimum Term, this Agreement converts to a rolling one month contract.
2. Either party may terminate this Agreement on the giving of a minimum of thirty (30) days written notice to the other. Where you terminate this Agreement during the Minimum Term, a termination charge will apply as set out in the Tariff Sheet.
3. If you request to add a Service to your existing Vodafone account you will be entered into a new twelve (12), eighteen (18) or twenty four (24) month minimum term contract as specified to you by Vodafone for all services associated with that account from the date of the change.

SERVICE AVAILABILITY

1. The CGA Broadband Service is subject to availability based on local exchange upgrades and is not universally available to all customers.
2. The provision of the CGA Broadband Service shall be subject to the following pre-conditions:
   • Vodafone must be satisfied, that it is technically feasible to produce a quality service on the your line in all applicable conditions;
   • Your line must pass all pre-qualification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the CGA Broadband Service and
3. If any of the pre-conditions in clause 5 above are not satisfied, Vodafone shall be entitled to terminate the Agreement, without liability, immediately by giving notice to you.
4. Your line must pass all prequalification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the Service at the service delivery address.
5. You agree to delegate responsibility to Vodafone to act on your behalf in instances where an Active Line is preventing an order from completing. Vodafone will request the release of the line from the current service provider so that Vodafone can provide service to your premises.

THE SERVICE

1. Vodafone may need to access your modem remotely in order to gather diagnostic information about reported issues and to fix any customer issues using firmware upgrades or configuration changes. You agree that Vodafone may carry out such access as is necessary by Vodafone to ensure stability of service.
2. From time to time, Vodafone will carry out firmware upgrades or configuration changes to your modem in order to improve the customer experience. Where possible, Vodafone will provide you with advance notice of such upgrades or changes. However, it will not always be possible to provide such notice and you acknowledge that Vodafone may carry out such upgrades or changes without providing any advance notice to you, in certain circumstances
3. You may be able to use the CGA Broadband Service: a) to upload, email or transmit content; and b) to access content which is branded or provided by others and to acquire goods and services from others. Where such access is provided, Vodafone’s role is limited to transmitting content to you and Vodafone does not exercise control over the content, goods or services. Vodafone is not responsible or liable in any way for, and does not endorse, any of this content, goods or services.

SERVICE LIMITATIONS

1. You acknowledge that the speeds in respect of the CGA Broadband Service as indicated by Vodafone, may vary and be reduced by contention within the network from time to time. These speeds are not guaranteed and Vodafone does not accept any liability in respect of these speeds. Speeds indicated are line speeds and not data transfer speeds.
2. Vodafone shall provide a CGA Broadband Service speed of up to 24Mbps but ‘up to’ speeds are not guaranteed.
3. You acknowledge that the best speeds will always be achieved by connecting a device directly to the modem via the ethernet cable. Wi-Fi speeds will vary based on distance from the modem, the amount of users connected and other electrical devices that may be using the same wireless channel e.g. cordless phones or baby monitors. You acknowledge that by keeping up to date with software, firmware and antivirus updates may also ensure the device will be able to achieve optimum speeds.
4. You acknowledge that speeds achievable and service quality are strictly subject to each customers device and service capabilities.
5. You acknowledge and accepts by entering this Agreement, that the CGA Broadband Service will not support existing traditional copper delivered telephony/traditional voice line dependent services such as, but not limited to; landline, and in particular calls to the Emergency Services, monitored alarm or panic/assistance button/service, Fax line, TV Service using phone line, older TV set top boxes or any other service that relies on the use of a traditional copper circuit switched phone line. For the avoidance of doubt, the CGA Broadband Service, in and of itself, does not provide a PSTN service, and does not provide a voice service through which access to emergency services and caller location information is provided.
6. Vodafone does not have any procedures put in place to shape traffic so as to avoid filling or overfilling a network link. However, Vodafone does measure traffic for billing, fair usage monitoring and such that it can take action to enhance your experience of the CGA Broadband Service, such interventions will not degrade your experience in any appreciable manner.

FAIR USAGE

1. The fair usage cap for data usage on the CGA Broadband Service is 1000 GB over the course of any given billable month. If you exceed the fair usage cap for data on more than two (2) occasions in any calendar year then Vodafone may terminate or suspend your CGA Broadband Service. Vodafone will proactively contact you in advance of any suspension or termination.

CHARGES

1. All Charges and other payments due to Vodafone shall be paid in full by you by the due date for payment set out in the Vodafone invoice. Where payment of the Charges is not made by the due date, Vodafone may apply a once off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact you directly by email, by post or by telephone in relation to overdue payments.

The General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and the definitions therein shall apply. In addition the following words shall have the following meanings:

Fixed Broadband Modem Terms

Validity: from 1st April 2015

The following terms and conditions are in addition to and form part of the Standard Terms and Conditions of Vodafone Fixed Line and Fixed Broadband Services, and the Vodafone Fixed Broadband Terms and Conditions and are effective from 1st April 2015; in addition the following words may have the following meanings:

Definitions

• Broadband Modem – means the equipment required and used by the Customer to facilitate the supply of Fixed Broadband Services from Vodafone to the Customer.
• Vodafone Broadband Modem – means the Broadband Modem equipment supplied by Vodafone, as requested by the customer, for the purpose of facilitating the Fixed Broadband Services supplied in this Agreement.
• Non-Vodafone Broadband Modem – means the Broadband Modem equipment supplied by the Customer for the purposes of facilitating the Fixed Broadband Services supplied in this Agreement. This equipment may or may not have originally been supplied by Vodafone and, if so, was not supplied for the purposes of this current Agreement.
• Modem Fee – means the fee or charge payable by the Customer in relation to any Vodafone supplied Broadband Modem equipment.

1. If the Customer selects a Vodafone Broadband Modem from Vodafone a one off, Modem Fee may apply. Vodafone will supply a suitable broadband modem to customers in order to facilitate provision of and use of the Service. This Vodafone Broadband Modem remains the property of Vodafone and may only be used in conjunction with Vodafone broadband products and must comply with all manufacturers’ instructions and any other reasonable instruction provided by Vodafone. Vodafone may add to or substitute the Vodafone Broadband Modem as necessary to provide the Services or for other valid reasons.
2. On termination of the Agreement, or on cancellation of any Vodafone Broadband Modem Broadband Services, or on receipt of a replacement modem, the Customer shall within thirty (30) days of the date of termination or cancellation, receipt of replacement, arrange for postage of the equipment at no cost to the Customer to Vodafone. Vodafone shall provide the Customer with a pre-paid postage package. In the event of any such Vodafone Broadband Modem not being returned to VODAFONE within thirty (30) days of the cancellation of the Services, the Customer may be charged a modem fee as set out in the “Other Charges” section of the Vodafone website.
3. From the time we deliver the equipment to the Customer until the Customer return the Equipment to Vodafone the Customer must take reasonable care of it. The Customer must not and must not allow anyone else (other than Vodafone representatives) to add to, interfere or modify the equipment in any way and the splitting of lines and or cable by the Customer is strictly not allowed. As well as any other rights Vodafone may have, such action may result in our suspending the Services, terminating the Agreement and/or Vodafone retaining the whole or a part of any deposit.
4. The Customer may use its own, Non-Vodafone Broadband Modem to access the Fixed Broadband Service. If the Customer uses a Non-Vodafone Broadband Modem for access to the Fixed Broadband Services, Vodafone does not support or make any assurances as to the quality of Fixed Broadband Services through use of Non-Vodafone Broadband Modems and may not be responsible for any loss or damage howsoever arising to Non-Vodafone Broadband Modem or the Fixed Broadband Services as a result.
5. Vodafone may change its service delivery method or platforms from time to time which may require the Customer to change the Broadband Modem and/or the Broadband Modem settings to continue to avail of the Fixed Broadband Service. The parties agree that such changes do not constitute changes to the conditions of Service. Vodafone is not liable for any costs incurred as a result of any changes required to be made by the Customer.
6. For existing customers opting to re-contract their Fixed Broadband Services with Vodafone, for a further Minimum Term or more, Vodafone may waive any new Modem Fee as a promotional offer from time to time.
7. If the Customer requires a replacement Vodafone Broadband Modem from Vodafone within the period of their Vodafone Broadband Modem warranty, the Customer is entitled to a free replacement Vodafone Broadband Modem provided the original Vodafone Broadband Modem is;
   1. confirmed by Vodafone technical support to be faulty;
   2. this fault is confirmed as not caused by the Customer; and
   3. the original Vodafone Broadband Modem is confirmed as returned to the appropriate warehouse.
   Vodafone will provide a pre-paid postage package. If the original Vodafone Broadband modem is not returned to the address specified by Vodafone within 20 working days, Vodafone reserves the right to charge the customer for any replacement Vodafone Broadband Modem.
8. If the customer requires a replacement Vodafone Broadband Modem from Vodafone outside the period of their Vodafone Broadband Modem warranty, a charge may apply.
9. If the customer returns a Vodafone Broadband Modem to Vodafone as a change of mind during the Cooling Off Period or for the purposes of receiving a free replacement Vodafone Broadband Modem under clause 5 and this modem is returned damaged in any way, such that the Vodafone Broadband Modem is not fit for resale, Vodafone reserves the right to charge the customer.
10. If for any reason Vodafone in error supplies additional Vodafone Broadband Modems to the customer, the customer may notify Vodafone immediately.

Fixed Broadband Remote Access Terms

The following terms and conditions of Vodafone Fixed Broadband Remote Access (also referred to as “the Service”) are in addition to, and form part of, the terms and conditions relating to a) Vodafone Office multi-line and Vodafone Office, and b) Vodafone Landline and Fixed Broadband Services

1. To sign up for the Service, the Customer agrees to provide the requested information as completely and accurately as possible. If any information is found to be incorrect, the Customer will be requested to resubmit this correctly within seven days of notification. Failure to provide the correct information may result in a delay in provision of the Service to the Customer.
2. As part of the registration process, the Customer must also choose a password to control access to the Service. It is the sole responsibility of each Customer (and the Customer’s authorized users) to maintain the security and privacy of their password at all times. Vodafone reserves the right to disable or cancel a Customer’s access to the Service where, in its reasonable opinion, a password has been compromised.
3. The Customer shall also be responsible for all activity that occurs under the Customer’s account subscription and for any data which is transferred using the Service.
4. The Customer may not interfere or attempt to interfere with the Service or any other remote user of the Service, nor attempt to gain access to any unauthorised Service resources.
5. The Service may not be used for unauthorized transmission of intellectual property, nor be used for an activity that infringes a copyright, patent, trademark, trade secret or reasonable rights to privacy. The Customer may also not use the service to transmit unsolicited material, viruses, worms, trojans or any other potentially malicious or destructive materials.
6. Vodafone reserves the right to amend, alter or modify the Service, without notice, in order to protect network or data integrity or in order to comply with its regulatory or legal obligations.
7. Under no circumstances will Vodafone be responsible for any event leading to data loss, corruption, integrity or theft, or for any indirect or consequential losses that may arise as a result of any such event. In using the Service, the Customer agrees to hold Vodafone harmless in this regard.
8. Vodafone, at its sole discretion, may withdraw the Service at any time by providing the Customer no less than 30 days’ prior notice of such.

Definitions

• Fixed Broadband Remote Access - means a managed service to enable the Customer, and users authorized by the Customer, gain remote access to computer systems managed by the Customer.

Vodafone Fixed Line and Fixed Broadband Services

The following standard terms and conditions shall apply to all Vodafone landline and fixed broadband services and including but not limited to Vodafone At Home and Vodafone Office- Single Line (the "Standard Terms and Conditions"):

How are the T&Cs structured?

1. When signing up to Vodafone At Home services from Vodafone Ireland Limited (a company registered in Ireland having its registered address at MountainView, Leopardstown, Dublin 18) you will be required to accept the Standard Terms and Conditions as well as service specific terms and conditions which relate specifically to the services chosen by you. 

Please note that for Customers signing up to these General Terms & Conditions of their Vodafone Contract on or after the 24th November 2015 the following clauses IN ITALICS shall not apply:

2. Certain terms and conditions you sign up to will be guaranteed for the duration of your contract (and if changed you shall be entitled to terminate) whereas others will change from time to time. The distinction is explained further below:

1.                Core Terms and Conditions - The General Terms and Conditions and certain other terms and conditions identified in your Service specific terms will be deemed “Core Terms and Conditions”. These terms and conditions apply to services which we have contracted to provide you at the time of entering into the contract and will continue to provide over the duration of the contract. The Core Terms and Conditions can only be changed by Vodafone giving you thirty (30) days’ notice. In the event of any such alteration, you shall have the option to terminate the Service without penalty during that 30 day notice period, subject to payment by the Customer of all Charges due to date. Your continued use of the Service signifies your acceptance of any amendment.

2.                On Demand Terms and Conditions – Any services which we have not committed to providing you with for the entire during of your contract with Vodafone will be subject to “On Demand Terms and Conditions”. These are terms and conditions which we are not in a position to guarantee at the time of entry into these General Terms and Conditions and relate to services we have not agreed to provide for the duration of your minimum term. You are advised to check the most up to date prices and terms and conditions associated with these services before using such services. Unless you have used a specific On Demand Service (by accessing or calling a specific content or number) Vodafone reserves the right to alter any terms of the On Demand Terms and Conditions without further notice to you. If you have accessed specific On Demand Services within the previous 30 days then changes to these specific services will be notified to you in the same way as changes to Core Terms and Conditions. For the avoidance of doubt you will not be entitled to terminate your contract for a change to On Demand Terms and Conditions as we have not agreed to provide them to you for the duration of the Minimum Term in any event.Unless otherwise specified the following services shall be considered On Demand Services in addition to other services identified as being on demand:

1.        Content services;

2.        E-mail/Storage services;

3.        Directory Enquiry rates and services;

4.        International Call rates and services;

5.        Premium Rate Services.

1.             Standard Terms and Conditions

Terms and Conditions

1.                These Terms and Conditions together with the application form and the terms and conditions of any applicable Service options, tariff plans or promotions constitute a legally binding agreement (the "Agreement") between Vodafone and the Customer. Use by the Customer or by another person (whether or not such a person is acting with the authority of the Customer) of any Fixed telecommunications service provided by Vodafone, shall be deemed to constitute an acceptance of this Agreement.

2.        This Agreement shall commence and the Customer shall be deemed to have accepted that he/she is bound by, and has agreed to comply with, the terms of this Agreement (as defined above) on the Commencement Date, or on the date of expiry of the Cooling-Off Period, whichever is the earlier and, subject to termination in accordance with these Terms and Conditions, shall continue for the Minimum Term of the applicable Service and thereafter shall continue on a month by month basis until terminated in accordance with these Terms and Conditions. Please note that various related Vodafone products and services including Add Ons and Third Party Services may be subject to additional terms and conditions which you are advised to read. Vodafone reserves the right to refuse to accept any Customer application.

3.        Vodafone may vary or change the Agreement for any commercial, technical or operational reason and any material changes shall be notified to the Customer in advance. Please note that Vodafone Agents are not authorised to amend this Agreement or to agree any provision which is inconsistent herewith.

4.        This Agreement is personal to the Customer. The Customer shall not, except with Vodafone’s written consent or in accordance with Vodafone’s standard transfer procedures, assign or otherwise transfer the Agreement in whole or in part.

5.        Connection to the Network shall be conditional on:-

1.                the Customer having and maintaining a credit rating satisfactory to Vodafone and providing Vodafone with such financial security as it reasonably requires;

2.                the Customer providing valid proof of identity/address and such evidence of residency in Ireland as Vodafone may require;

3.                the Customer being over eighteen (18) years of age (if personal application);

4.                truthful and accurate completion of the application form by the Customer and the provision of such other information as Vodafone may for any valid reason request.

6.        Any waiver, concession or extra time permitted by Vodafone is limited to the specific circumstances in which it is given and does not affect the rights of Vodafone under this Agreement in any other way. This Agreement is governed and construed in accordance with the laws of Ireland and the parties submit to the exclusive jurisdiction of the Courts of Ireland. Any reference to any legislative act or provision shall, unless the context otherwise requires, be considered as a reference to such act or provision as amended, re-enacted or replaced.

7.        If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement and the remainder of the provision(s) in question shall not be affected thereby.

Definitions

·         Access Provider - means the company which provides the Customer's telephone line(s) and associated telephone number(s), from which Vodafone rents such line(s) and number(s);?

·         Charges - means all charges for specific services (ie Fixed Line and Fixed Broadband Charges) as set out in the Service specific terms and conditions;

·         Commencement Date - means the date when Vodafone accepts the Customer Application and connects the Customer to the Network for either Fixed Line or Fixed Broadband Service, whichever is the earlier. Vodafone will communicate an estimated Commencement Date to you in advance but this date is not guaranteed;

·         COMREG - means the Commission for Communications Regulation which is the national?regulatory authority for the electronic communications market in Ireland;

·         Cooling-Off Period - has the meaning set out in clause 3.1;

·         Customer - means, depending on the specific Service, the person(s) using the Service whose details are provided in the Customer Application for the Service or who being an organisation enters into this Agreement by virtue of the completion and signing of the Customer Application by an authorised signatory of the organisation;

·         Customer Application - means the Customer’s application for the Services. The form, content and medium of the Customer Application (in writing, on-line or via other means) shall be as specified by Vodafone from time to time;

·         Customer Authorisation - means the process completed by the Customer to approve the provision of the Service and which contains information as Vodafone may reasonably specify. The form, content and medium of the authorisation process (in writing, on-line or via other means including Third Party Verification (“TPV”) ) shall be as specified by Vodafone from time to time;

·         Data Protection Legislation - means the Data Protection Acts 1988 and 2003 and any?amendment, replacement or supplement thereto, from time to time;

·         Equipment - means any Vodafone or Third Party Equipment as required for the supply and use of the Services;

·         Fair Usage Policy - means the fair usage policy for Vodafone fixed line and broadband services;

·         Fixed - the word fixed when used in conjunction with a service means services which are associated with a specified address or location;

·         Minimum Term - means the term as set out in the Service specific terms and conditions commencing on the Commencement Date unless otherwise agreed between the parties;

·         Network - means the telecommunications system used by Vodafone for the provision of the Service pursuant to its General Authorisation granted under Regulation 8 of the European Communities (Electronic Communications Networks and Services) Regulations, 2003;

·         Services - means the services to be provided by Vodafone under this Agreement;

·         Tariff Sheet - means the Vodafone landline and broadband pricing guide as may be amended by Vodafone from time to time in accordance with the Standard Terms and Conditions and which is available at www.vodafone.ie;

·         Third Party Equipment - means any equipment of a third party which is supplied by Vodafone as part of a specific Service as set out in the Service specific terms and conditions;

·         Third Party Service - means any service promoted or provided by third parties to the Customer over the Network;

·         Termination Charges - means the termination charges applicable to each of the Services as set out in the Service specific terms and conditions (i.e. Fixed Line Termination Charges, Fixed Broadband Termination Charges).

·         Vodafone or we or us - means Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18 being the provider of the Service under the Agreement;

·         Vodafone Agent means any third party authorised to promote and sell Services or carry out business activities on Vodafone’s behalf;

·         Vodafone Equipment means any equipment of Vodafone required and used by the Customer as part of the supply of the Services from Vodafone to the Customer under this Agreement.

·  Consumer Statutory Right of Cancellation

1.                  If you are a consumer concluding a contract governed by consumer protection legislation relating to cooling off periods, you shall, on written notice to us and subject to returning any Vodafone owned Equipment to us, have the right to terminate the Services without penalty during the relevant cooling off period (currently within fourteen working days) of us accepting your Customer Application (“Cooling Off Period”) 
 For further information on rights you may have under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 please visit our Online Store Terms and Conditions accessible here

2.                  If the Customer gives Vodafone notice in writing during the Cooling-Off Period that it wishes to (i) disconnect its line; or (ii) transfer to the Access Provider or another operator (in which case it must also notify the Access Provider or other operator during the Cooling-Off Period), the Customer shall be liable for any Charges for usage (including line rental and call charges) actually incurred up to and including the date of disconnection (which shall be no later than 72 hours after receipt of notice of cancellation), or, in the case of transfer to the Access Provider or another operator, up to and including the effective date of such transfer, and for any costs incurred in the return of Vodafone owned Equipment. Vodafone shall refund any remaining Charges which have been paid in advance by the Customer in respect of the Service.

·  Services

1.                  In supplying the Services Vodafone will use its reasonable skill and care but cannot guarantee fault free performance. Vodafone does not warrant that the Service will be suitable for specific Customer applications or that the operation of the Service will be uninterrupted or error-free. Vodafone does not warrant that the Service will support or be compatible with any applications or other services which the Customer uses in conjunction with the Services.

2.                  The Customer agrees that from time to time it may be necessary for Vodafone to temporarily suspend the Service during periods of repair, essential maintenance or alteration or improvement to Vodafone’s network or otherwise in accordance with the law.

3.                  Due to the wide range of causes of faults, many of them outside of Vodafone’s control it is not possible for Vodafone to fix a particular fault in a guaranteed timeframe however Vodafone will use all reasonable endeavours to repair faults in a timely fashion.

4.                  For technical, operational and commercial reasons Vodafone shall be entitled to vary the Service and any aspect thereof at any time. Where practicable, Vodafone shall provide notice of any such change in accordance with the Standard Terms and Conditions.

5.                  Vodafone reserves the right, at its discretion and without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of a Service as it considers necessary in the interests of safety, quality of the Service, other customers or telecommunications services as a whole.

6.                  On the placing of the order for the Service, Vodafone will provide the Customer with a timeline within which it will deliver the Service. This timeline may vary from customer to customer depending on the Services requested and the circumstances affecting the delivery mechanism for the Customer.

7.                  Vodafone will use its reasonable efforts to install the Service in accordance with the timeline it agrees with the Customer but such dates are estimates only and Vodafone cannot guarantee that it will meet such dates.

8.                  Vodafone does not support or make any assurances as to the quality of the Service supplied through use of Third Party Equipment and shall not be responsible for any loss or damage howsoever arising to Third Party Equipment or the Services as a result.

9.                  Vodafone may change its Service delivery methods or platforms from time to time which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services. The parties agree that such changes do not constitute changes to the conditions of the Service. Vodafone is not liable for any costs incurred as a result of any changes required to be made by the Customer.

10.              Vodafone may modify the standard settings and/or features of the service to offer additional value to a Customer’s Service or package from time to time. The parties agree that such changes do not constitute changes to the conditions of the Service.

·  Suspension/Barring of the Service

1.                  Vodafone may immediately, without notice, temporarily bar, suspend, restrict, and/or disconnect the Customer’s use of the Service (collectively “suspension”) wholly or partially for any valid reason, including without limitation, where:

1.                  the Customer fails to pay Vodafone any sums due under this Agreement on the due date specified in an invoice, notwithstanding the issue of any invoices thereafter;

2.                  or the Customer fails to pay the Charges or other sums due in accordance with clause 7;

3.                  Vodafone reasonably believes that the Customer is unable to comply with payment obligations, represents a credit risk or exceeds any limit on Charges imposed by Vodafone or if Vodafone is unable to contact the Customer following reasonable efforts; or

4.                  the Customer fails to observe any term or obligation set out herein (and in particular the customer obligations referred to in Clause 6) or any relevant law. During any period of Service suspension the Customer shall remain liable for all Charges unless Vodafone decides otherwise.

5.                  the Customer engages in any activity (or permits any activity) which Vodafone (as it in its sole discretion shall determine) considers (a) to be contrary to existing legislation or regulations applicable to provision of the Service or (b) is or is likely to have an adverse impact on the quality of the Service or the integrity of the Vodafone network.

2.                  Vodafone shall use reasonable endeavours to contact the Customer, but shall not be obliged to contact the Customer, prior to any such suspension of the Service.

3.                  Vodafone shall be entitled to maintain suspension of the Service under clause 5.1 until any breach is remedied to Vodafone’s satisfaction.

4.                  If the Service is suspended in accordance with this Agreement, the Customer will be able to make emergency calls only.

5.                  The Customer shall remain liable to pay the Charges throughout any period of suspension of the Service.

6.                  Vodafone shall be entitled to charge a reconnection fee as set out in the Tariff Sheet from time to time on reconnection of a Customer following any temporary period of suspension under clause 5.1. Vodafone may suspend the Service from time to time, without liability or notice, for the alteration, improvement or maintenance of the Network or the Services.

7.                  Vodafone may suspend the Service from time to time, without liability or notice, for the alteration, improvement or maintenance of the Network or the Services.

8.                  Where a Customer’s account is suspended pursuant to this clause 5, any requests for changes to the account (including upgrades/downgrades or cessation) shall not be possible.

·  Customer Use of the Service and Equipment

1.                  The Customer undertakes not to use or permit others to use the Service or the Equipment (including where relevant in any emails, or Customer Information made available on the Internet):

1.                  for business purposes to sell on or supply the Service to anyone on a commercial basis;

2.                 for any improper, immoral or unlawful purpose, nor cause any nuisance by the use of the Service;

3.                 in any way that may cause degradation of service levels to other customers as determined by Vodafone or in any way jeopardises, impairs, interrupts or interferes with the integrity or security of the Vodafone network or the quality of Service;

4.                 to send unsolicited commercial communications or promotional material;

5.                 for the communication, transmission, publication, distribution or dissemination of any material which is, may be or is intended to be a hoax or is of a defamatory, offensive, abusive, obscene, indecent or menacing nature or in breach of any intellectual property right;

6.                 for the processing of automated or manual “personal data” in contravention of Data Protection Legislation; or

7.                 otherwise in any manner which does not comply with the terms of any applicable law, legislation, regulation, direction or any licence or authorisation applicable to the Customer or any instructions given by Vodafone from time to time.

2.                  The Customer hereby agrees to avail of the Service subject to the provisions of any legislation, regulations, bye-laws or codes of practice applicable to such use.

3.                  The Customer shall ensure that all persons having access to the Service or the Equipment comply with this Agreement.

4.                  The Customer shall ensure that all Equipment is maintained and kept in good working order.

5.                  The Customer shall comply with all reasonable instructions given to the Customer by Vodafone in relation to the use of the Service. 6.6 The Customer agrees to promptly pay all Charges in accordance with clause 7.

6.                  The Customer warrants that all information and details provided by the Customer to Vodafone in his/her Customer Application are true and accurate and the Customer shall promptly advise Vodafone immediately in writing or by contacting the Vodafone Customer Care team with any changes to that information (including without limitation, the Customer’s name, address, email address and/or telephone number).

7.                  The Customer shall indemnify and hold Vodafone harmless against all liabilities, claims, damages, losses, expenses and proceedings howsoever arising from or in any way connected with the use of the Service and/or the Equipment and/or any breach of this clause 6 by the Customer.

·  Payment

1.                  Vodafone’s tariff for the Services are stated in the Tariff Sheet which forms part of this Agreement. Vodafone reserves the right to alter such tariffs from time to time and shall notify Customers of such change in accordance with clause 13 of the Standard Terms and Conditions.

2.                  Vodafone shall provide an online bill to the Customer as default for the Service. The Customer agrees to provide a valid email address for the purpose of online billing. If the Customer cannot reasonably access their bill and requests a paper copy Vodafone shall provide that Customer’s bills in paper free of charge.

3.                  All Charges and other payments due to Vodafone shall be paid in full by the Customer by the due date for payment set out in the Vodafone invoice. Where payment of Charges is not made by such due date, Vodafone may apply a once-off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact the Customer directly through the Services, by e-mail, by post or by telephone in relation to overdue payments.

4.                  In order to avail of the Service, the Customer agrees that all Charges and payments payable by the Customer under this Agreement shall be paid by Direct Debit (unless otherwise specifically agreed with Vodafone). The Customer hereby authorises Vodafone to debit the Charges and other payments due to Vodafone under this Agreement from the Customer’s bank/credit card account. Vodafone reserves the right to apply a charge as set out in the Tariff Sheet for each occasion a direct debit payment fails provided the failure is not caused by Vodafone.

5.                  Prior to taking payment from a Customer’s credit card, Vodafone may first reserve funds on the Customer’s card equal to the total due at that date. Vodafone may also reserve a nominal amount on customer's card in order to validate card details. This amount shall not exceed €0.02 and will not be removed from Customer’s account.

6.                  Should the Customer disagree with any charges shown on the Customer’s bill, the Customer must lodge a complaint in accordance with Vodafone’s Code of Practice, prior to the due date for payment. Notwithstanding any complaint, all invoiced amounts shall be paid on the invoice due date pending the outcome of the complaints procedure. If, following the complaints procedure, it is established that the Charges on any invoice are incorrect, Vodafone shall credit any overpayment to the Customer’s account.

7.                  Save in the case of manifest error by Vodafone, all charges shall be calculated by reference to the data recorded or logged by Vodafone. Vodafone's determination in respect thereof is final.

8.                  Where customer billing is dependent on information received by Vodafone from other networks or operators then the Customer accepts that such information is an accurate record of their use of the services.

9.                  Where charges are not applied to the customer invoice for the billing period relating to when they were incurred, notwithstanding any other clause herein, the Customer remains liable for any accrued charges and may, at any time, be billed for charges incurred in a prior billing period.

·  Liability

1.                  Vodafone shall use reasonable endeavours to ensure that the Service is available for use by the Customer in accordance with the standards for the time being relating to the Service as set out in Vodafone’s Service literature, but shall not be liable for any delay, failure, interruption, or deterioration therein, howsoever arising.

2.                  Vodafone shall make reasonable efforts to prevent unauthorised access to the Service by third parties but shall have no liability to the Customer for any loss or damage caused by unauthorised third party access to Services or the Equipment.

3.                  Save as expressly provided herein, Vodafone disclaims all representations, warranties, guarantees, terms or conditions of any kind, whether express or implied, including but not limited to implied undertakings regarding quality of service implied under Section 39 of the Sale of Goods and Supply of Services Act, 1893 and 1980, to the fullest extent permitted by law and the customer agrees that is fair and reasonable.

4.                  Under no circumstances shall Vodafone be liable for any loss or damage arising as a result of:

1.                 the failure of the service or equipment due to the incompatibility of the service with any equipment not supplied by Vodafone;

2.                 the acts and omissions of other telecommunication operators (including the access provider); or

3.                 breach in the security or privacy of messages transmitted using the service provided by us unless the breach results from the wilfull default of Vodafone or its employees.

5.                  Under no circumstances shall Vodafone be liable to the customer or any third party whether under contract, tort, statute or otherwise, for any indirect, economic, special or consequential loss, loss of profits, loss of data or loss of use of data, howsoever arising as a result of the customer’s use of the Service or the Equipment or otherwise in connection with this Agreement.

6.                  Without prejudice to the exclusions of liability set out in this clause, Vodafone’ entire aggregate liability to the customer or any third party for any and all claims, howsoever arising out of or in connection with this agreement and whether under contract, tort, statute or otherwise, shall not exceed the lesser of (i) the total charges paid by the customer to Vodafone in the 12 months prior to the date of the last event giving rise to such claim(s) and (ii) €1,000, provided that this shall not operate to exclude any minimum liability imposed by statute.

7.                  This Clause 8 shall continue to apply notwithstanding termination of this Agreement for any reason whatsoever or howsoever arising.

8.                  Any limitation or exclusion of liability under these terms and conditions shall only be to the extent permitted by law. Nothing in this Agreement shall limit or exclude Vodafone’s liability to the Customer for personal injury or death.

·  Termination

1.                  Neither party may terminate the Agreement during any applicable Minimum Term other than as provided herein. Should the Customer terminate the Agreement after expiry of the Cooling-Off Period, but during the Minimum Term, the Customer shall be required to pay the Termination Charge set out in the Service specific terms and conditions and the tariff sheet, and authorises Vodafone to debit the Termination Charges from the Customer's bank account.

2.                  After the Minimum Term or, if there is no Minimum Term, at any time, either party may terminate this Agreement or any of the specific Services on giving the other thirty (30) days’ written notice in accordance with clause 13.

3.                  Vodafone shall be entitled to terminate this Agreement and cease providing the Services forthwith without notice (giving only retrospective notice) if:

1.                  the Customer is in material breach of this Agreement (including non-payment of the Charges in accordance with clause 7 and the Code of Practice);

2.                  the Customer is in breach of any term of this Agreement and has failed to remedy such breach within 30 days of a notice from Vodafone requiring the Customer to remedy such breach;

3.                  the Customer is in breach of clause 6;

4.                  the Customer uses the Equipment otherwise than as permitted under this Agreement;

5.                  any information supplied by the Customer to Vodafone is false or misleading;

6.                  Vodafone is obliged to comply with an order, instruction or request of Government, ComReg, an emergency service organisation or other competent authority;

7.                  the Customer is suspected of involvement with fraud or acts which are of defamatory, offensive, abusive, obscene, menacing, unsuitable or unlawful character in connection with use of the Service; or

8.                  the Customer dies, becomes mentally ill or becomes the subject of bankruptcy or insolvency proceedings in any jurisdiction or has become unable to pay its debts as they fall due.

4.                  Vodafone shall be entitled to terminate this Agreement immediately by giving the Customer notice if any event of Force Majeure continues for a period of thirty (30) days or longer.

5.                  The termination or suspension of this Agreement or default of the Customer hereunder shall not affect the accrued rights and obligations of the parties under the Agreement. Any terms which expressly, or by implication, are intended to survive termination of the Customer’s Agreement shall continue to bind the parties following such termination.

6.                  On termination of the Agreement, all Charges accrued by the Customer together with any Termination Charges shall become immediately due and payable and, following termination, the Customer shall continue to pay the Charges accrued during the term of the Agreement or Minimum Term in accordance with Clause 7 hereof.

·  Force Majeure

Neither party shall be held in breach of its obligations hereunder (except in relation to obligations to make payments) nor be liable to the other party for any loss or damage which may be suffered by the other party due to any cause beyond its reasonable control including, without limitation, failure of the Access Provider’s networks or services, any act of God, failure, interruption of power supplies, flood, drought, lightning or fire, strike, lockout, trade dispute or labour disturbance, acts or omissions of Government, highway authorities or other circumstances beyond the control of the parties (“Force Majeure”).

·  Assignment

1.                  Vodafone may freely transfer this Agreement in whole or in part including any debts due under the Agreement without notice and without consent.

2.                  This Agreement is personal to the Customer. The Customer shall not, except with Vodafone’s written consent or in accordance with Vodafone’s standard transfer procedures, assign or otherwise transfer the Contract in whole or in part.

·  Waiver

1.                  Failure by either party to exercise or enforce any right conferred by this Agreement shall not be deemed to be a waiver of any such right and does not operate so as to bar the exercise or enforcement thereof, or of any such right or any other right on any later occasion.

2.                  Any deficiency in the Customer's authority to avail of the Service or to use the Equipment shall not preclude reliance by Vodafone on any of its rights under this Agreement.

·  Notice

1.                  Vodafone shall send all notices to the Customer (i) in writing to the Customer's billing address as provided on registration; and/or (ii) on the Customer's bill; and/or (iii) by placing same on the Vodafone website; and/or (iv) via national newspapers.

2.                  The Customer shall send all notices to the address that appears on the last written correspondence regarding Vodafone At Home or Vodafone Office services sent by Vodafone to the Customer or such other address as may be prescribed by Vodafone for the purpose.

3.                  Notice given by post or via the Vodafone website shall be deemed served 48 hours after posting or on earlier proof of delivery. Notice given by Vodafone in national newspapers shall be deemed served on the date of publication.

·  Use of Information

1.                  Vodafone shall process your personal data (as defined in the Data Protection Legislation) in accordance with the Data Protection Legislation.

2.                  Customer information obtained by Vodafone through an application for or the use of the Service may be processed by Vodafone for its own business purposes. By entering into this Agreement, the Customer explicitly consents to the use of Customer information for these purposes which include account management, billing, debt collection, credit assessments, market research, customer profiling, product and service development, product and service marketing and customer care, efficient operation of the Service, including disclosure to and retention by the Access Provider in connection with the operation, suspension and/or termination of the Service and for the insertion, change and deletion of the Customer Listing by Vodafone and/or the Access Provider and other legitimate business purposes. The Customer shall be deemed in accepting these terms and conditions to have given consent for the use of his information for such purposes. The use of such information for purposes other than those outlined in this Agreement shall be subject to the Customer's consent as given in its Customer Application and the Customer Authorisation Form.

3.                  Personal information will be retained for a reasonable period of time in a secure environment. Please note that Customer calls to Vodafone Customer Care may be recorded for training and quality control purposes. Further information on how Vodafone obtains, holds and uses such Customer information or data is available in our Privacy Policy which forms part of these General Terms and Conditions.

4.                  Vodafone will find it necessary to disclose certain Customer information to Vodafone group companies, other licensed telecommunications operators and Vodafone's Agents for the purposes of providing the Service and also to third parties (including credit bureaux and other telecommunications operators) for the purpose of credit referencing, administration, account management, billing, customer profiling, market research, fraud prevention, debt collection, Service and product development, insurance claims processing, porting and other legitimate business purposes. Personal data is not otherwise disclosed to third parties, save where required or permitted by law

5.                  Vodafone may use Customer’s contact details from time to time to contact Customer about Vodafone promotions, products or services which may be available to Customer or to send Customer details of such promotions, products or services. The Customer hereby explicitly consents to such contact while the Customer is availing of the Service and for a period of 12 months after the Customer ceases to avail of the Service. Customer may indicate in its Customer Application or contact Vodafone Customer Care at any time that it does not wish to receive such communications.

6.                  We do not accept any liability whatsoever for a failure by any operator to whom we provide preference or listing information to comply with any listing or preference request that you make to us or to that operator.

7.                  The Customer agrees to be automatically included in any secure wifi sharing or secure wifi roaming propositions offered by Vodafone via the Vodafone supplied home gateway/modem. The customer may opt out of any such offering at any time by contacting Vodafone.

·  Customer Care

1.                  Vodafone customer care policy is set out at www.vodafone.ie.

2.                  The Customer shall contact Vodafone Customer Care in the event that it wants to alter any aspect of the Service, including, but without limiting the generality of the foregoing, the addition of a telephone line, changes to a telephone line, changes in the Call Management Services and changes in the Customer's premises where the Service is provided.

3.                  A copy of Vodafone’s Customer Enquiries Code of Practice for initiating procedures for (a) settlement of disputes with Vodafone or (b) requesting a refund or compensation for failure by Vodafone to meet contracted service quality levels is available at www.vodafone.ie. Vodafone at its sole discretion shall decide on a case by case basis whether a Customer is entitled to a refund or compensation. Vodafone’s decision in this regard is final and no correspondence will be entered into in relation to same save in the manner set out in the Code of Practice

4.                  The Customer shall raise any complaints in relation to the Service using the complaints procedure set out in the Code of Practice

5.                  The various customer support services provided by Vodafone change from time to time but details of the most up to date services, the means of obtaining these services and any associated charges are available at http://www.vodafone.ie/help/contact-us/.

·  Miscellaneous

1.                  This Agreement (comprising these terms and conditions, the Tariff Sheet and the Customer Application), constitute the entire agreement between the parties in relation to the Service.

2.                  In the event of conflict between any of the documents incorporated in this Agreement, the following order of precedence shall apply:

1.                  These terms and conditions

2.                  The Tariff Sheet

3.                  The Customer Application

3.                  Vodafone reserves the right to alter any terms of this Agreement for legal, technical, operational or commercial reasons, or to terminate any package or change in its tariffs, on giving thirty (30) days’ notice to the Customer. Notwithstanding any other provision of this Agreement, Vodafone shall give notice for the purposes of this clause in accordance with Clause 13. In the event of any such alteration, the Customer shall have the option to terminate the Service without penalty during the notice period, subject to payment by the Customer of all Charges due to date.

4.                  In the event that a customer upgrades/downgrades from one Service as specified on the Application Form to another option, the Charges for the higher/lower option will apply with immediate effect. Vodafone reserves the right to apply a once off charge as set out in the Tariff Sheet in the event a customer downgrades from one Service to another. The customer will be given a new Minimum Term of 12 months (or as otherwise agreed) which will take effect from the date the upgrade/downgrade is applied.

5.                  In the event that a customer agrees to avail of a promotional offer, the customer may be subject to a new Minimum Term as agreed between the parties as part of the terms of the offer.

6.                  Vodafone reserves the right to offer Customers a new Minimum Term, on expiration of their initial Minimum Term, in respect of the Service provided. In the event the customer agrees to avail of a further Minimum Term the current terms and conditions will apply.

7.                  Certain preferential rates or promotions may apply on selected Fixed Services packages subject to certain criteria being fulfilled. In the event, such criteria are no longer fulfilled Vodafone reserves the right to withdraw the preferential rates or promotions.

8.                  If any provisions of the Agreement are held to be unenforceable, illegal or void in whole or in part the remaining portions of the Agreement (and the remaining portion of such provisions) shall remain in full force and effect.

9.                  This Agreement shall be governed by and construed in accordance with Irish law and the parties hereby submit to the exclusive jurisdiction of the Irish Courts.

Vodafone Home Terms

Validity: from 4th July 2014

These terms are in addition to terms found at http://www.vodafone.ie/terms/fixed/#FixedLineBB and http://www.vodafone.ie/terms/fixed/#fibre and are applicable to all customers signing up to Vodafone Home contract from 4th July 2014.

The following fair usage policies apply:

• Home Unlimited; fair usage policy of 5,000 minutes applies to the total of all local & national landline calls made within each billable month, 1,500 minute fair usage applies to the total of all Irish mobile network calls made within each billable month & a 300GB fair usage data allowance cap applies to Broadband usage within each billable month applies.
• Home Essentials; fair usage policy of 5,000 minutes applies to the total of all local &national landline calls made within each billable month & a 300GB fair usage data allowance cap applies to Broadband usage within each billable month applies.
• Simply Broadband; A 300GB fair usage data allowance cap applies to Broadband usage within each billable month applies. This product does not support voice.
• From 25th March 2015 the fair usage cap for broadband usage on Home Unlimited, Home Essentials & Simply broadband will be increased to 1000 GB in each billable month. If the customer exceeds the fair usage allowance for data on more than 2 occasions in any calendar year then Vodafone may terminate or suspect the Customer’s service. Vodafone will proactively contact customers in advance of any suspension or termination.
• International landline & international mobile add ons: A fair usage policy of 1,500 minutes applies to the total of international landline & mobile calls within each billable month. Countries included in inclusive minutes are: Austria, Australia, Belgium, Canada, China, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Poland, Portugal, Netherlands, New Zealand, Norway, Romania, Slovenia, Spain, Sweden, Switzerland, UK, USA (excludes Alaska & Hawaii)
• Vodafone to Vodafone mobile calls add on: A fair usage policy of 1,500 minutes applies to the total of Vodafone to Vodafone ROI calls within each billable month
• Unlimited any network mobile calls add on: A fair usage policy of 1,500 minutes applies to the total all network mobile calls, ROI mobile numbers only within each billable month

If a customer exceeds these fair usage policies then they will be charged in accordance with standard rates which can be found at www.vodafone.ie/home/broadband/charges, which rates may vary from time to time and we reserve the right to terminate a contract.

Vodafone Home

Pricing for Simply Broadband, Home Essentials & Home Unlimited along with all additional Add on bundles will be published on www.vodafone.ie/home/broadband

An international call forwarding service is not available on any Vodafone Home package.

Vodafone Home Standalone Broadband Terms

Validity: From 3rd October 2014

These terms will apply for customers signing up to or regarding to Vodafone’s broadband non fibre only product from the 3rd October 2014.

These terms are in addition to terms found at http://www.vodafone.ie/terms/fixed/#FixedLineBB

Vodafone Broadband Only terms & conditions

1. The following terms and conditions of Vodafone’s Standalone Broadband product are in addition to and form part of the terms and conditions relating to the Vodafone at Home product (Vodafone Landline and Fixed Broadband Services “Standard Terms and Conditions”). Customers signing up to our standalone broadband fibre product should refer to www.vodafone.ie/terms/fixed/#fibre
2. In the event of any conflict & unless otherwise specified these terms and conditions of the Vodafone Standalone Broadband product will prevail.
3. The customer acknowledges and accepts that in choosing the standalone broadband product, the service will not support existing PSTN/traditional voice line dependent services such as, but not limited to;
   • Landline, and in particular calls to the Emergency Services
   • Monitored alarm or panic/assistance button/service
   • Fax Line
   • TV Service using phone line
   • Older TV set top boxes
   • Any service that relies on the use of a traditional phone line
4. This product is subject to an 18 month minimum term.
5. Broadband speeds advertised for this product are maximum speeds and may not be always possible depending upon a number of factors.
6. If a new modem is required for this service it must be purchased separately and is not included in the product price.
7. The monthly allowance for this product is 300Gb, If a customer exceeds these fair usage policies then they will be charged in accordance with standard rates which can be found at www.vodafone.ie/home/broadband/charges which rates may vary from time to time and we reserve the right to terminate a contract.
8. This product will only be available in certain geographic areas as indicated by Vodafone. The product will be available in other areas but the advertised speeds will not be available in those areas. The customer acknowledges that this is the case.
9. Existing Customers can migrate to this product & if moving from a voice & broadband product will incur a once off migration charge of €25.
10. Pricing for standalone broadband along with all additional Add on bundles will be published on www.vodafone.ie/home/broadband/charges
11. In circumstances where the customer terminates this contract during the 18 month minimum term a termination charge will applying calculated as follows: MONTHLY RECURRING CHARGE X NUMBER OF MONTHS REMAINING IN THE MINIMUM TERM

Vodafone Lightspeed Broadband Terms

Validity: From 20th January 2016, for new or upgrading customers

The following terms and conditions relate to the Vodafone fibre to the building broadband service (the "'Lightspeed Broadband Service") and apply in addition to and form part of the General Terms and Conditions of Vodafone Fixed Telecommunications and Broadband Services available on http://www.vodafone.ie/terms/fixed/. For the avoidance of doubt the below terms will form part of and apply in addition to each participating customer’s terms and conditions of their Vodafone Service. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services.

TERM

1. The Lightspeed Broadband Service is subject to a twelve (12), eighteen (18) or twenty four (24) month minimum term contract (the "Minimum Term") as outlined on your Customer Application Form. After the expiry of the Minimum Term, the Agreement converts to a rolling one month contract.

2. Either party may terminate this Agreement on the giving of a minimum of thirty (30) days written notice to the other. Where you terminate this Agreement during the Minimum Term, a termination charge will apply as set out in the Tariff Sheet.

3. If you request to add an additional Service to your existing Vodafone account (e.g Broadband Voice or Vodafone TV etc.) you will be entered into a new twelve (12), eighteen (18) or twenty four (24) month minimum term contract as specified to you by Vodafone for all services associated with that account from the date of the change.

THE SERVICE

4. Vodafone may need to access your modem remotely in order to gather diagnostic information about reported issues and to fix any customer issues using firmware upgrades or configuration changes. You agree that Vodafone may carry out such access as is necessary by Vodafone to ensure stability of service.

5. From time to time, Vodafone will carry out firmware upgrades or configuration changes to your modem in order to improve the customer experience. Where possible, Vodafone will provide you with advance notice of such upgrades or changes. However, it will not always be possible to provide such notice and you acknowledge that Vodafone may carry out such upgrades or changes without providing any advance notice to you, in certain circumstances.

6. You may be able to use the Lightspeed Broadband Service: a) to upload, email or transmit content; and b) to access content which is branded or provided by others and to acquire goods and services from others. Where such access is provided, Vodafone’s role is limited to transmitting content to you and Vodafone does not exercise control over the content, goods or services. Vodafone is not responsible or liable in any way for, and does not endorse, any of this content, goods or services.

7. Vodafone may provide email and/or storage and/or other facilities in association with the Lightspeed Broadband Service. You accept that such facilities are not electronic communications services or products and may be subject to additional terms and conditions of third parties. Vodafone does not warrant that such facilities will meet the needs of any customer nor does it guarantee the availability of such facilities.

8. Please note that the services provided by the previous service provider to you, including, without limitation, unused call credit or benefits, tariffs, terms and conditions of use and call management services that applied to your current service will not be transferable or transferred to your Vodafone services.

SERVICE LIMITATIONS

9. You acknowledge that the speeds in respect of the Lightspeed Broadband Service as indicated by Vodafone, may be reduced by contention within the network from time to time and these speeds are not guaranteed. Speeds indicated are line speeds and not data transfer speeds.

10.  You acknowledge that the best speeds will always be achieved by connecting a device directly to the modem via the ethernet cable. Wi-Fi speeds will vary based on distance from the modem, the amount of users connected and other electrical devices that may be using the same wireless channel e.g. cordless phones or baby monitors. You acknowledge that by keeping up to date with software, firmware and antivirus updates may also ensure the device will be able to achieve optimum speeds.

11.  You acknowledge that speeds achievable and service quality are strictly subject to each customers device and service capabilities.

12.  You acknowledge and accept by entering this Agreement, that the Lightspeed Broadband Service will not support existing traditional copper delivered telephony/traditional voice line dependent services such as, but not limited to; landline, and in particular calls to the Emergency Services, monitored alarm or panic/assistance button/service, fax line, TV Service using phone line, older TV set top boxes or any other service that relies on the use of a traditional copper circuit switched phone line. For the avoidance of doubt, the Lightspeed Broadband Service, in and of itself, does not provide a PSTN service, and does not provide a voice service through which access to emergency services and caller location information is provided.

13.  Vodafone does not have any procedures put in place to shape traffic so as to avoid filling or overfilling a network link. However, Vodafone does measure traffic for billing, fair usage monitoring and such that it can take action to enhance your experience of the Lightspeed Broadband Service, such interventions will not degrade your experience in any appreciable manner.

EQUIPMENT

14.  You shall be responsible for use of all equipment in connection with the Lightspeed Broadband Service and you agree that access to the Internet is at your own risk and subject to all applicable laws. Vodafone advises all customers to install an appropriate Internet security solution on your own equipment but Vodafone shall have no liability to you for any loss or damage arising from installation, use or non-use of such software.

FAIR USAGE

15.  The fair usage cap for data usage on the Lightspeed Broadband Service is 1000 GB over the course of any given billable month. If you exceed the fair usage cap for data on more than two (2) occasions in any calendar year then Vodafone may terminate or suspend your Lightspeed Broadband Service. Vodafone will proactively contact you in advance of any suspension or termination.

The General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and the definitions therein shall apply. In addition the following words shall have the following meanings:

Definitions

·         Agreement - means the General Terms and Conditions, these terms and conditions, the Tariff Sheet (including Vodafone’s tariffs for the Service) as amended from time to time and the Customer Application Form (including the Customer authorisation) which together constitute a legally binding agreement between you and Vodafone;

·         FTTB - means fibre-to-the-building;

·         Lightspeed Broadband - means the provision of a broadband service via a FTTB network to be provided by Vodafone to you in accordance with these Service terms and conditions.

·         PSTN - means the Public Switched Telephone Network.

Vodafone NGA Broadband Terms

Validity: 20th January 2016, for new or upgrading customers

The following terms and conditions cover your use of the Vodafone Next Generation Access (‘NGA’) Fibre Broadband Service (the “NGA Broadband Service”) and apply in addition to and form part of the General Terms and Conditions of Vodafone Fixed Telecommunications and Broadband Services available on here and any additional Service specific terms and conditions which you have signed up to. For the avoidance of doubt the below terms will form part of and apply in addition to each participating customer’s terms and conditions of their Vodafone Service. In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by any additional Service specific terms and conditions you have signed up to and finally the General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Services.

Definitions

·         Active Line - means a line which is/may be receiving service from another telecommunications provider.

·         Agreement - means the General Terms and Conditions, these terms and conditions, the Tariff Sheet (including Vodafone's tariffs for the Service) as amended from time to time and the Customer Application Form (including the Customer authorisation) which together constitute a legally binding agreement between you and Vodafone;

TERM

1. The NGA Broadband Service is subject to a twelve (12), eighteen (18) or twenty four (24) month minimum term contract (the “Minimum Term”) as outlined on your Customer Application Form. After the expiry of the Minimum Term, this Agreement converts to a rolling one month contract.

2. Either party may terminate this Agreement on the giving of a minimum of thirty (30) days written notice to the other. Where you terminate this Agreement during the Minimum Term, a termination charge will apply as set out in the Tariff Sheet.

3. If you request to add an additional Service to your existing Vodafone account (e.g Broadband Voice or Vodafone TV etc.) you will be entered into a new twelve (12), eighteen (18) or twenty four (24) month minimum term contract as specified to you by Vodafone for all services associated with that account from the date of the change.

SERVICE AVAILABILITY

1. The NGA Broadband Service is subject to availability based on local exchange upgrades and is not universally available to all customers.

2. The provision of the NGA Broadband Service shall be subject to the following pre-conditions:

o    Vodafone must be satisfied, that it is technically feasible to produce a quality service on the your line in all applicable conditions;

o    Your line must pass all pre-qualification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the NGA Broadband Service and

3. If any of the pre-conditions in clause 5 above are not satisfied, Vodafone shall be entitled to terminate the Agreement, without liability, immediately by giving notice to you.

4. Your line must pass all prequalification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the Service at the service delivery address.

5. You agree to delegate responsibility to Vodafone to act on your behalf in instances where an Active Line is preventing an order from completing. Vodafone will request the release of the line from the current service provider so that Vodafone can provide service to your premises.

THE SERVICE

1. Vodafone may need to access your modem remotely in order to gather diagnostic information about reported issues and to fix any customer issues using firmware upgrades or configuration changes. You agree that Vodafone may carry out such access as is necessary by Vodafone to ensure stability of service.

2. From time to time, Vodafone will carry out firmware upgrades or configuration changes to your modem in order to improve the customer experience. Where possible, Vodafone will provide you with advance notice of such upgrades or changes. However, it will not always be possible to provide such notice and you acknowledge that Vodafone may carry out such upgrades or changes without providing any advance notice to you, in certain circumstances

3. You may be able to use the NGA Broadband Service: a) to upload, email or transmit content; and b) to access content which is branded or provided by others and to acquire goods and services from others. Where such access is provided, Vodafone’s role is limited to transmitting content to you and Vodafone does not exercise control over the content, goods or services. Vodafone is not responsible or liable in any way for, and does not endorse, any of this content, goods or services.

SERVICE LIMITATIONS

1. You acknowledge that the speeds in respect of the NGA Broadband Service as indicated by Vodafone, may vary and be reduced by contention within the network from time to time. These speeds are not guaranteed and Vodafone does not accept any liability in respect of these speeds. Speeds indicated are line speeds and not data transfer speeds.

2. Vodafone shall provide an NGA Broadband Service speed of up to 100Mbps but ‘up to’ speeds are not guaranteed.

3. You acknowledge that the best speeds will always be achieved by connecting a device directly to the modem via the ethernet cable. Wi-Fi speeds will vary based on distance from the modem, the amount of users connected and other electrical devices that may be using the same wireless channel e.g. cordless phones or baby monitors. You acknowledge that by keeping up to date with software, firmware and antivirus updates may also ensure the device will be able to achieve optimum speeds.

4. You acknowledge that speeds achievable and service quality are strictly subject to each customers device and service capabilities.

5. You acknowledge and accepts by entering this Agreement, that the NGA Broadband Service will not support existing traditional copper delivered telephony/traditional voice line dependent services such as, but not limited to; landline, and in particular calls to the Emergency Services, monitored alarm or panic/assistance button/service, Fax line, TV Service using phone line, older TV set top boxes or any other service that relies on the use of a traditional copper circuit switched phone line. For the avoidance of doubt, the NGA Broadband Service, in and of itself, does not provide a PSTN service, and does not provide a voice service through which access to emergency services and caller location information is provided.

6. Vodafone does not have any procedures put in place to shape traffic so as to avoid filling or overfilling a network link. However, Vodafone does measure traffic for billing, fair usage monitoring and such that it can take action to enhance your experience of the NGA Broadband Service, such interventions will not degrade your experience in any appreciable manner.

FAIR USAGE

The fair usage cap for data usage on the NGA Broadband Service is 1000 GB over the course of any given billable month. If you exceed the fair usage cap for data on more than two (2) occasions in any calendar year then Vodafone may terminate or suspend your NGA Broadband Service. Vodafone will proactively contact you in advance of any suspension or termination.

CHARGES

1. All Charges and other payments due to Vodafone shall be paid in full by you by the due date for payment set out in the Vodafone invoice. Where payment of the Charges is not made by the due date, Vodafone may apply a once off late payment fee as set out in the Tariff Sheet. Vodafone reserves the right to contact you directly by email, by post or by telephone in relation to overdue payments.

The General Terms and Conditions of the Vodafone Fixed Telecommunications and Broadband Service and the definitions therein shall apply.

Next Generation Access/Fibre Broadband Services

These terms and conditions regulate your use of the Vodafone Next Generation Access Fibre Broadband Service (the “Service”). These Service specific terms and conditions apply in addition to the Fixed Line and Fixed Broadband Terms and Conditions and any additional Service conditions which you have signed up to. By signing up to the Service you agree to be bound by these Terms.

1. The service is subject to availability based on local exchange upgrades and is not universally available to all customers.
2. The Service allows Customers to avail of faster broadband speeds for use with other Vodafone Services.
3. In order to avail of the Service you must have a new high speed phone port installed in your home or business. You must also facilitate an engineering install at your home or business premises as set out below.
4. You will be required to sign a 12, 18 or 24 month contract with us for the Service. During this Contract period, you cannot recommit to a subsequent contract where the new contract end date is before the original agreement end date.
5. In respect of Broadband services, the Service will support Broadband with a Voice Service (PSTN); or Standalone Broadband (PSTN barred). The Customer acknowledges and accepts that in choosing the Standalone Broadband product, the Service will not support existing PSTN/traditional voice line dependent services such as, but not limited to; 
   
   • Landline, and in particular calls to the Emergency Services
   • Monitored alarm or panic/assistance button/service
   • Fax Line
   • TV Service using phone line
   • Older TV set top boxes
   • Any service that relies on the use of a traditional phone line
6. Unlimited service carries a fair usage policy (FUP) and Vodafone reserve the right to charge for usage in excess of the advertised FUP or amend the service in terms of bandwidth speeds limitations or other measures such as restricting service types.

Service Speeds

1. The Service speed is dependent on a variety of factors. Vodafone does not make any guarantee or accept any liability in respect of Service speeds. The customer accepts that the Service speed may vary from time to time. Vodafone shall provide a Service speed of up to 100Mbps in Fibre Broadband Enabled areas as determined by Vodafone, but ‘up to’ speeds are not guaranteed. In areas where Fibre broadband is not available, Vodafone will provide you an Up to speed of 24Mbps, provided you are within an enhanced broadband area as determined by Vodafone. In all other areas we will provision your line with a maximum speed of up to 7.168Mbps.

Service Fit Out

1. Every new Service order request will require an engineer install to fit the Service hardware at the master socket in the customer’s home or business premises (“Service Fit Out”). The Service Fit out will commence with an overview of the customer’s home or business premises (“Customer’s Premises”) to ensure that the socket can support the service. The Service Fit out will require works to be carried out on the Customer’s Premises, which will include a change of phone socket in the wall and any other works which may be required to complete the Service Fit Out as deemed necessary by the engineer. The Service Fit Out will be completed by an agent on behalf of Vodafone. Vodafone does not accept any liability whatsoever for any loss or damage that may occur to the Customer’s Premises during the Service Fit Out.
2. The Customer must have the Customer Premises ready and safe for the engineer to arrange the Service Fit Out. At the time of placing its order where a Customer has requested that an extension kit be installed the Customer accepts full responsibility to ensure that there is a clear and safe environment for the engineer to carry out the Service Fit Out. This includes moving any furniture likely to obstruct the path of the extension kit cable prior to the arrival of the engineer. Under no circumstances will an engineer engage in such activity and Vodafone reserve the right to charge for any additional time spent on site by the engineer as a result of having to wait, or as a result of having to reschedule the appointment due to the Customers’ Premises not being ready for the Service Fit Out.
3. Modem Install –As part of the Service Fit Out the customer will require a new Modem in order to receive the Service. It is the Customer’s responsibility to have the Modem at the Customer Premises prior to the Service Fit-Out.
4. Vodafone may also provide a Walk Away Working Service An additional charge will apply for this Service. A Walk Away Working service consists of one device connected in your home or business that ensures that the customer can browse the internet. The Walk Away Working service will consist of unpacking the modem and connecting one customer device to the broadband connection.

Service Fit Out Appointments

1. In order to arrange a Service Fit Out appointment the Customer must sign up to the new service via a 12, 18 or 24 month contract. The customer will then be notified with an appointment date and time (AM/PM). If a customer wishes to reschedule this initial appointment, they can do so without charge until 4pm on previous working day, prior to the appointment.
2. The Customer will be liable to pay a cancellation/penalty charge to Vodafone in each of the following cases; 
   
   • If a Customer has not provided the necessary cancellation notice period in respect of the scheduled Service Fit Out Appointment (i.e. Up to 5pm of the previous working day) or does not answer his/her phone within 10 minutes of the scheduled Service Fit Out Appointment;
   • If an engineer cannot gain access to a customer’s site due to a 3rd party access issue, for example within an apartment block;
   • If the Customer refuses to allow the engineer onto their property on the agreed appointment date;
   • In the event an extension kit is required and the Customer Premises has not been cleared for the engineer to work. This can include the removal of furniture or carpet etc.
   • Where the environment is considered dangerous or unsafe to the engineer, the works may not proceed but the cancellation/penalty charge may be levied regardless. If a customer has selected an engineer install for Walk-Away Working, but has failed to collect their modem from the post office, this charge will be levied against the customer.
3. For a full list of additional charges which may include some of the following charges (depending on the service you require) please see the list below or refer towww.vodafone.ie/home/broadband/charges
   
   • Landline connection
   • Installation fee
   • Engineer modem installation
   • Missed engineer appointment
   • Disconnection
   • Service Upgrade
   • Service Downgrade
   • Paper bill
   • Paper copies of bills
   • Direct debit failure
   • Late payment fee

Vodafone Fibre Broadband (Next Generation Access) services.

1. These terms and conditions regulate your use of the Vodafone Next Generation Access Fibre Broadband Service (the “Service”). These Service specific terms and conditions apply in addition to the Fixed Line and Fixed Broadband Terms and Conditions and any additional Service conditions which you have signed up to. By signing up to the Service you agree to be bound by these Terms.
2. The service is subject to availability based on local exchange upgrades and is not universally available to all customers.
3. The Service allows Customers to avail of faster broadband speeds for use with other Vodafone Services.
4. In order to avail of the Service you must have a new high speed phone port installed in your home or business. You must also facilitate an engineering install at your home or business premises as set out below.
5. You will be required to sign a 12, 18 or 24 month contract with us for the Service. During this Contract period, you cannot recommit to a subsequent contract where the new contract end date is before the original agreement end date.
6. In respect of Broadband services, the Service will support Broadband with a Voice Service (PSTN); or Standalone Broadband (PSTN barred). The Customer acknowledges and accepts that in choosing the Standalone Broadband product, the Service will not support existing PSTN/traditional voice line dependent services such as, but not limited to;
   • Landline, and in particular calls to the Emergency Services
   • Monitored alarm or panic/assistance button/service
   • Fax Line
   • TV Service using phone line
   • Older TV set top boxes
   • Any service that relies on the use of a traditional phone line
7. Unlimited service carries a fair usage policy (FUP) and Vodafone reserve the right to charge for usage in excess of the advertised FUP or amend the service in terms of bandwidth speeds limitations or other measures such as restricting service types.

   Service Fit Out

8. Every new Service order request will require an engineer install to fit the Service hardware at the master socket in the customer’s home or business premises (“Service Fit Out”). The Service Fit out will commence with an overview of the customer’s home or business premises (“Customer’s Premises”) to ensure that the socket can support the service. The Service Fit out will require works to be carried out on the Customer’s Premises, which will include a change of phone socket in the wall and any other works which may be required to complete the Service Fit Out as deemed necessary by the engineer. The Service Fit Out will be completed by an agent on behalf of Vodafone. Vodafone does not accept any liability whatsoever for any loss or damage that may occur to the Customer’s Premises during the Service Fit Out.1.
9. The Customer must have the Customer Premises ready and safe for the engineer to arrange the Service Fit Out. At the time of placing its order where a Customer has requested that an extension kit be installed the Customer accepts full responsibility to ensure that there is a clear and safe environment for the engineer to carry out the Service Fit Out. This includes moving any furniture likely to obstruct the path of the extension kit cable prior to the arrival of the engineer. Under no circumstances will an engineer engage in such activity and Vodafone reserve the right to charge for any additional time spent on site by the engineer as a result of having to wait, or as a result of having to reschedule the appointment due to the Customers’ Premises not being ready for the Service Fit Out.
10. Modem Install –As part of the Service Fit Out the customer will require a new Modem to be installed in order to receive the Service. It is the Customer’s responsibility to have the Modem at its premises prior to the Service Fit-Out.
11. A Walk Away Working Service consists of one device connected in your home or business that ensures that the customer can browse the internet. The Walk Away Working service will consist of unpacking the modem and connecting one device to the broadband connection. An additional charge will apply for this Service.
    • In order to arrange a Service Fit Out appointment the Customer must sign up to the new service via a 12, 18 or 24 month contract. The customer will then be notified with an appointment date and time (AM/PM). If a customer wishes to reschedule this initial appointment, they can do so without charge until 4pm on previous working day, prior to the appointment.
    • The Customer will be liable to pay a cancellation/penalty charge to Vodafone in each of the following cases;
      • If a Customer has not provided the necessary cancellation notice period in respect of the scheduled Service Fit Out Appointment (i.e. Up to 5pm of the previous working day) or does not answer his/her phone within 10 minutes of the scheduled Service Fit Out Appointment;
      • If an engineer cannot gain access to a customer’s site due to a 3rd party access issue, for example within an apartment block;
      • If the Customer refuses to allow the engineer onto their property on the agreed appointment date;
      • In the event an extension kit is required and the Customer Premises has not been cleared for the engineer to work. This can include the removal of furniture or carpet etc.
      • Where the environment is considered dangerous or unsafe to the engineer, the works may not proceed but the cancellation/penalty charge may be levied regardless.
      • If a customer has selected an engineer install for Walk-Away Working, but has failed to collect their modem from the post office, this charge will be levied against the customer.
        • For a full list of additional charges which may include some of the following charges (depending on the service you require) please see the list below or refer to www.vodafone.ie/home/broadband/charges
          • Landline connection
          • Installation fee
          • Engineer modem installation
          • Missed engineer appointment
          • Disconnection
          • Service Upgrade
          • Service Downgrade
          • Paper bill
          • Paper copies of bills
          • Direct debit failure
          • Late payment fee

Service Fit Out Appointments

The following term applies to customers who sign up to Home Extra, Home Max or customers who purchase the ‘Unlimited local, National and UK landline call add-on’ after date 01 November 2013

Fair Usage Policy

A fair usage policy of 6,000 minutes applies to the total of all local, national and UK landline calls made within each billable month. If the customer exceeds this fair usage policy then they will be charged in accordance with standard rates which can be found at www.vodafone.ie/home/broadband/charges, which rates may vary from time to time.

**The following clause does not apply to new customers who sign up on or after 1st March 2014, or to re-contracting customers who already have the €3 discount on their package on or after 1st March 2014.**

Vodafone Office Broadband Only Terms

Validity: From 1st April 2015

The following terms and conditions of the Vodafone Office Broadband Only product are in addition to and form part of the terms and conditions of the Vodafone Fixed Line and Fixed Broadband Services and the Next Generation Access/Fibre Broadband Services which are available at: http://www.vodafone.ie/terms/fixed/#FixedLineBB and http://www.vodafone.ie/terms/fixed/#fibre respectively (together, the Vodafone Office product Standard Terms and Conditions).

In the event of any conflict between the terms, the order of precedence shall be as follows; the terms and conditions set out below first, followed by the terms of the Next Generation Access/Fibre Broadband Services and the terms of the Vodafone Fixed Line and Fixed Broadband Services last.

In respect of Broadband services, Standalone Broadband (PSTN barred), the Customer acknowledges and accepts that in choosing the Standalone Broadband product, the Service will not support existing PSTN/traditional voice line dependent services such as, but not limited to:

• Landline, and in particular calls to the Emergency Services.
• Monitored alarm or panic/assistance button/service.
• Fax Line
• TV Service using phone line
• Older TV set top boxes
• Any service that relies on the use of a traditional phone line

1. This product is subject to an eighteen (18) month minimum term.
2. Broadband speeds advertised for this product are maximum speeds and may not be always possible depending upon a number of factors.
3. This product will only be available in certain geographic areas as indicated by Vodafone. The product will be available in other areas but the advertised speeds will not be available in those areas. The customer acknowledges that this is the case.
4. Existing Customers can migrate to this product but may incur a one off migration charge of €25.
5. In circumstances where the customer terminates this contract during the eighteen (18) month minimum term a termination charge will applying calculated as follows: MONTHLY RECURRING CHARGE X NUMBER OF MONTHS REMAINING IN THE MINIMUM TERM.

Vodafone Simply Broadband Terms

1. The following terms and conditions of Vodafone’s Simply Broadband are in addition to and form part of the terms and conditions relating to the Vodafone At Home product (Vodafone Landline and Fixed Broadband Services “Standard Terms and Conditions”):
2. In the event of any conflict, these terms and conditions of the Vodafone Simply Broadband product will prevail.
3. This product supports voice but does not include any voice minutes. All calls made using this product will be charged as per the standard Vodafone at Home tariff sheet as out of bundle calls on a per minute basis.
4. This product is subject to an 18 month minimum term.
5. Broadband speeds advertised for this product are maximum speeds and may not be always possible depending upon a number of factors.
6. If a new modem is required for this service it must be purchased separately and is not included in the product price.
7. The monthly allowance for this product is 15GB per month.
8. This product will only be available in certain geographic areas as indicated by Vodafone. The product will be available in other areas but the advertised speeds will not be available in those areas. The customer acknowledges that this is the case.
9. Promotional Pricing –Vodafone mobile customers will be entitled to avail of a promotional price of €29.99 per month. Standard price for Non-Vodafone customers is €31.99 per month.
10. Existing Customers can migrate to this product but will incur a one off migration charge of €25.
11. The following value add services and add ons are the only items available with this product:
    1. F-secure,
    2. the 30GB and 150GB usage add ons and
    3. DECT handset
    4. And such other add ons and value add services as Vodafone may decide from time to time.
12. In circumstances where the customer terminates this contract during the 18 month minimum term a termination charge will applying calculated as follows: MONTHLY RECURRING CHARGE X NUMBER OF MONTHS REMAINING IN THE MINIMUM TERM