Modem set-up and support

You can use the Vodafone Broadband App to help you set up your modem, available from the Google Play store and Apple store.

Otherwise, follow these 5 steps;

• Disconnect your old router before setting up your hub
• Plug one end of the LAN/WAN cable into the ethernet port on your fibre connection box and the other end into the red WAN port on the Hub.
• Plug the power cable into the Hub.. Then plug the Hub's power unit into the mains power socket and turn it on.
• To connect devices over Wi-Fi, search and connect to your Vodafone Wi-Fi using the network name and password at the bottom of the Hub.
• To connect devices over ethernet (such as a laptop) use the yellow leballed cable, plug one end into your device and the other end into one of the yellow ethernet ports on the Hub,

To use your landline with the Hub, connect the telephgonbe cable to one of the green telephone ports Tel1/Tel2 on the Hub.

Please do not unplug or reboot your Ultra Hub 7 during the initial set-up for 15-20 minutes, as it may start a software upgrade. The front LED will blink blue/white during this time.

Set up is easy. Watch our Gigabox modem setup video and we’ll show you how to get started.

You can also download the 'Gigabox modem Simple Setup Guide' or the full 'Gigabox modem User Guide'.

Please note: standard connection charges apply when viewing our support videos.

If you have a black modem follow the following instructions:

With the Gigabox app you can change your Wi-Fi password, control when the household can access the internet and much more!
Download on the Google Play Store or Apple App Store.

See how to set it up by watching our handy Gigabox app support video.

With the Vodafone Broadband App you can manage your additional features and benefits such as Smart Modes, Network Assistance as well as change your Wi-Fi password, control when the household can access the internet and much more!

Please note: Standard connection charges apply when viewing our support videos.

Our support video will show you some helpful tips on how to log in to your Gigabox modem and change your Wi-Fi password.

Please note: standard connection charges apply when viewing our support videos.

Find out how to reset your Gigabox modem by watching our support video.

Please note: standard connection charges apply when viewing our support videos.

This handy support video will show you how to set up Vodafone TV with your Gigabox modem.

Please note: standard connection charges apply when viewing our support videos.