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RED Protect FAQs on Vodafone IE

RED Protect FAQs

What is RED Protect?

RED Protect is a security application that can be installed on Smartphones, Tablets, PCs and MACs. It provides anti-virus protection and includes a range of parental controls that can be used to manage how much time a child spends online and the content they can access.

Vodafone has collaborated with a security company called F-Secure to create the RED Protect app and make it available to our customers.

Why is it important for customers to protect their devices?

Our customers are connecting to the internet every day for a variety of reasons (banking, shopping, social media) and this makes them more susceptible to online threats if they do not have internet security.

Every device and operating system, including MACs and iOS, is vulnerable to phishing attacks, viruses and other online threats. So, it is important for our customers to ensure their devices are protected.

How do I get RED Protect?

Customers can order RED Protect directly from Vodafone. Talk to one of our Live Chat agents today about the options available to you. You’ll see the Live Chat option at the bottom of our Broadband and Landline hub.

What are the system requirements for RED Protect?

You need an active internet connection to validate your subscription and receive updates. Javascript must be enabled in your browser settings to enable active block pages.

Windows

  • Supported platform: Windows 10, 8.1, and 7 (SP1). ARM-based tablets are not supported
  • Processor: Intel Pentium 4 or higher
  • Memory requirements: 1GB or more
  • Disk space: 1.2GB free disk space
  • Javascript must be enabled in your browser settings to enable active block pages

Mac

  • Supported platform: macOS 10.13 (High Sierra), macOS 10.12 (Sierra), OS X 10.11 (El Capitan)
  • Processor: Intel
  • Memory requirements: 1GB or more
  • Disk space: 250MB free disk space

Smartphones and tablets

  • Android 5.0 or later with 70MB of free disk space
  • iOS 10 or later with 10MB of free disk space

Do I need to uninstall my old anti-virus before I install RED Protect? 

You’ll need to remove any other anti-virus or security products that may already be installed on your device. RED Protect will automatically detect and remove the most common anti-virus and security products during the installation process.

In some cases, you may need to manually remove other anti-virus or security products before installing RED Protect. You can do this through program files (Windows), Applications (Mac), Manage Applications (Android) and Tap the app (iOS). If this doesn’t work then go into your old anti-virus app settings where there may be an un-install option.

How do I install RED Protect on my PC?

Before you start installing RED Protect, make sure that:

  • Your Windows is up to date
  • You have uninstalled incompatible software(s) from another vendor
  • You are logged on to your computer with administrative rights
  • You have an active My RED Protect account. To create an account, please contact Vodafone by talking to a Live Chat agent. You’ll see the Live Chat option at the bottom of our Broadband and Landline hub
  • You have an internet connection

Note: These steps are to install RED Protect onto the computer you are currently using.

  1. Log in to the RED Protect portal with your account username and password
  2. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears
  3. Make sure My device is selected, and click/tap Continue. The Choose device type window appears
  4. Make sure This computer is selected, and click Download for Windows
  5. Depending on your browser:
    • The installer file downloads automatically; or
    • You are asked to save the file. If prompted, click Save File
  6. Press Ctrl+J on your keyboard to open the download folder and find the file
  7. Click on the installer file (for example, REDProtect-Network-Installer_xxxxxxxxxxxxx_.exe) to run the installer. If the User Account Control window appears, click Yes. Set-up takes place
  8. Click Continue when you see ‘Welcome to RED Protect’
  9. Click Accept and install to start the installation. If you want to contribute anonymous security data to F-Secures Security Cloud, leave the box ticked.

The installation takes a minute or so, and once installed, your computer is protected.

How do I install RED Protect on my Android device?

Before you start installing RED Protect, make sure that:

  • You have the latest Android version installed
  • You have an active My RED Protect account. To create an account, please contact Vodafone by talking to a Live Chat agent. You’ll see the Live Chat option at the bottom of our Broadband and Landline hub
  • You have an internet connection

Follow these steps to install:

  1. On your Android device, open Play Store, and search for Vodafone RED Protect.
  2. On the results page, tap RED Protect
  3. Tap Install
  4. Once done, tap Open to start the set-up
  5. Tap Accept to accept the terms and conditions. Leave the second box ticked, if you want to allow the app to collect anonymous data to improve the service
  6. Do the following:
    • In the Allow RED Protect to make and manage phone calls? window, tap Allow
    • In the Allow RED Protect to access photos and media window, tap Allow
    • In the Allow RED Protect to access device's location? window, tap Allow
  7. Tap Log in, and type in your My RED Protect credentials
  8. Select Me, [your name] to protect your own device, or select My child to set up a child's device
  9. Tap Continue. The overview of protection features available with your account appear
  10. Tap Finish

RED Protect is now installed on your device, and your device is protected.

When you log in to your My RED Protect account, you can see which devices you have RED Protect installed on. 

How do I install RED Protect on my iPhone and iPad?

Before you start installing RED Protect, make sure that:

  • You have the latest iOS version installed
  • You have an active My RED Protect account. To create an account, please contact Vodafone by talking to a Live Chat agent. You’ll see the Live Chat option at the bottom of our Broadband and Landline hub
  • You have an internet connection

Follow these steps to install:

  1. On your iOS device, open the App Store, and search for Vodafone RED Protect.
  2. On the results page, tap RED Protect
  3. Tap Get or the Cloud icon
  4. Tap Install
  5. Once done, tap Open or to begin the set-up
  6. Tap Accept to accept the terms and conditions. Leave the second box ticked, if you want to allow the app to collect anonymous data to improve the service
  7. Tap Log in, and type in your My RED Protect credentials
  8. Select Me, [your name] to protect your own device, or select My child to set up a child's device
  9. Tap Continue
  10. Tap Allow in the ‘RED Protect would like to send you notifications’ window
  11. Tap Always Allow in the ‘Allow RED Protect to access your location’ window
  12. Tap Finish

RED Protect is now installed on your device, and your device is protected.

When you log in to your My RED Protect account, you can see which devices you have RED Protect installed on.

How do I install RED Protect on my Mac?

Before you start installing RED Protect, make sure that:

  • Your Mac OS is up to date
  • You have uninstalled incompatible software(s) from another vendor
  • You are logged on to your computer with administrative rights
  • You have an active My RED Protect account. To create an account, please contact Vodafone by talking to a Live Chat agent. You’ll see the Live Chat option at the bottom of our Broadband and Landline hub
  • You have an internet connection

Note: These steps are to install RED Protect onto the computer you are currently using.

  1. Log in to My RED Protect with your account username and password
  2. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears.
  3. Make sure My device is selected, and click/tap Continue. The Choose device type window appears
  4. Make sure This computer is selected, and click Download for Mac
  5. Depending on your browser:
    • The installer file downloads automatically; or
    • You are asked to save the file. If prompted, click Save File
  6. When the download is done, open your download folder and run the installer. The setup wizard appears
  7. On the Install RED Protect Introduction page, click Continue
  8. Select for whom you'd like to install RED Protect, and click Continue
  9. On the Installation Type page, click Install. You may be required to enter your administrator password. Type in your administrator password and click Install software
  10. On the Activate window, click Continue to activate. Type in your administrator password again to allow RED Protect to make some changes
  11. RED Protect prompts you to install Browsing Protection. Select your internet browser from the drop down menu, and click Install now
  12. As the installation process may vary from browser to browser, follow the instructions on the screen to complete the Browsing Protection installation

How do I know that I have the latest updates?

Automatic updates are turned on as soon as you install the RED Protect software. When your computer is connected to the internet, the RED Protect product checks for new updates every two hours and downloads the daily updates automatically.

The entire update package is quite large, and the download time depends on the speed of your internet connection. If your computer has not been turned on in the last seven days, the entire update package will be downloaded and installed, and this takes longer than the normal daily updates.

How do I reset My RED Protect password?

  1. On the My RED Protect login page, click the Forgot your password? link. Note: If your browser remembers your password and takes you to your My RED Protect account automatically, log out of My RED Protect and repeat step 1
  2. Type in your email address, and click Send. We will send you an email with a link to reset your password. If you can't find this email in your inbox, check your spam or junk mail folder
  3. Click on the link in the email or copy it to your web browser's address field. Note: The password reset link in the email expires in two hours
  4. Type in your new password and click on Reset. The new password is immediately taken into use
  5. Go back to the My RED Protect login page, enter your new credentials and log in

I haven’t received my activation email. What should I do?

Once you’ve been invited to protect your device with RED Protect you’ll receive an activation email shortly afterwards. This may take a while to appear in your email inbox, so please be patient, it might be worth checking your spam or junk folder!

If you can’t find your activation email, talk to us on Live Chat and we can re-send it to you. You’ll see the Live Chat option at the bottom of our Broadband and Landline hub.

What can I do in the My RED Protect account?

Your My RED Protect account gives you access to a number of useful features, like:
 
  • You can add, remove and manage your family’s devices in your RED Protect account
  • If you phone is lost or stolen you can use the 'Finder' feature to locate the relevant device
  • If you want to modify the 'Family Rules' for your child, you can modify their profile

How do I protect my other devices with RED Protect?

Before you can start protecting other devices with RED Protect, make sure that:

  • You have an active My RED Protect account
  • You have an internet connection

With your RED Protect subscription, you can also protect your other desktop and mobile devices by sending an installation link by email or an SMS.

To protect your other devices:

Log in to My RED Protect with your account username and password

  1. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears
  2. Make sure My device is selected, and click/tap Continue. The Choose device type window appears
  3. Select either Another computerTablet, or Phone, depending on the device you want to protect, and click/tap Continue
  4. Select either Send by email or Send by SMS, enter the email address or the phone number, and click/tap Send to send the RED Protect installation link to the desired device
  5. Follow the instructions in the message to install RED Protect

On the device you want to protect:

  1. Click/tap on the link in the SMS message, or on the Install Now button in the email (as per step 5 above). RED Protect detects the type of device automatically
  2. Select the device type, and click/tap Continue. For mobile devices, the Google Play Store or the App Store opens. For the PC/Mac, the installer downloads onto your computer

Depending on the device you want to install RED Protect on, the installation procedure may vary slightly.

How do I release a RED Protect license using the RED Protect portal?

Here's how:
 
  1. Log in to the My RED Protect portal
  2. On the My RED Protect page, select a member that you want to release a license from
  3. Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details about that device
  4. Click Release license. This frees up a license that you can now use on another device

Note: Removing a license from a device does not uninstall RED Protect from that device. To uninstall RED Protect, you have to do it manually from the device.

How do I share my subscription with a family member or a friend?

You can share your subscription with a friend or family member (sub-user) by inviting them into your My RED Protect group. This allows them to protect their devices using your available licenses. You can add up to 8 sub-users (depending on your RED Protect subscription).

  1. Log in to My RED Protect with your account username and password
  2. Once logged in, click/tap Add device. The Whose device do you want to protect? window appears
  3. Select Someone else's device, and click/tap Continue. The Invite a person window appears
  4. Fill in your name and email address in the relevant fields, and click/tap Send invitation. The person you add will receive an invitation email that allows them to protect their devices using your licenses

My RED Protect members won't see the devices of other members. Only you can see all devices in your My RED Protect portal.

Note: When you invite a family member or a friend to your My RED Protect group, they will have access to the licenses that you have, but they will only be able to manage the licenses under their account. You, as the organizer (main user), may release licenses if you wish to free them up.

How do I remove a family member or a friend from My RED Protect group?

Here's how:
 
  1. Log in to the My RED Protect portal
  2. On the My RED Protect page, click on a sub-user that you want to remove from your My RED Protect group. The sub-user is now selected and is in the centre
  3. Click on the sub-user again to bring up a window with the sub-user's basic details
  4. Click the Remove from My RED Protect group link. The Remove from group window appears
  5. Click Remove

Note: If you remove a sub-user, this sub-user will no longer be protected.

What happens when RED Protect detects a virus?

When virus protection is turned on, it scans your device for malware automatically without asking you any questions. By default, the product handles malware immediately so that it causes no harm.

What is Banking Protection and how does it work?

Banking Protection adds another layer of security when banking online and/or carrying out online money transactions.

When using Banking Protection, every website you enter is checked by querying our Security Cloud. By carrying out this check, Banking Protection gets information whether the site is listed as one of our trusted banking sites or not. If it is, a notification is shown indicating that you are entering an online banking site secured with https, and that Banking Protection deems the site safe for you to use.

When you start your next online banking session, Banking Protection automatically gets activated again.

On a PC, Banking Protection offers an elevated level of security. Once you have started an online banking session and Banking Protection mode has been activated, Banking Protection disconnects all untrusted applications from the internet and prevents them from reconnecting while on a trusted banking site. Blocking connections prevents hijacking of your banking sessions keeping your money safe. You can also only access websites that are considered safe during a banking session, otherwise they get blocked.

Note: To benefit from the Banking Protection feature on Android devices, SAFE browser needs to be in use.

How do I know that Banking Protection is working?

Whenever you enter a secure and trusted bank or shopping website, you should see a banner that shows that Banking Protection is on.

When Banking Protection is on, all other non-trusted websites will be blocked during the session. To un-block just click End in the Banking Protection banner

What is Browsing Protection?

Browsing Protection is a browser extension/add-on that is part of the RED Protect software package that you purchase. The extension is currently available for Internet Explorer, Firefox, Chrome, and Safari. The extension is automatically installed when you install RED Protect on your computer, and for most web browsers, the Browsing Protection extension needs to be enabled separately when you open up your selected browser for the first time.

With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet banking by supporting both encrypted (HTTPS), as well as non-encrypted (HTTP) traffic.

Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web pages can be blocked with a ‘block page’ notification. It also adds a reputation rating icon before each link on your search result page by enforcing safe search mode for search engines, also if HTTPS is used. This helps you avoid harmful and suspicious websites even before clicking on them. This feature is available for Google, Yahoo and Bing! search engines.

How do I use Browsing Protection?

During RED Protect installation on Windows and Mac, the Browsing Protection extensions will be added to your browser. Whenever you use your browser you will be protected.

On Android you need to use the Safe Browser app in order to be protected. You also need to use the Safe Browser app to have banking and shopping protection.

On iPhone or iPad you need to use the RED Protect app to browse the internet safely. You also need to use the RED Protect app to have banking and shopping protection.

Browser Protection is blocking a website I want to view

If a website you want to view is blocked, you have the option to add it to a list of sites you trust. Only add it if you know it to be safe.

To view the list of Trusted Sites follow the simple steps below:

  • Open your RED Protect app
  • Select Browsing Protection
  • Select the link Trusted sites
  • You can then add or remove sites from this list

What is the Family Rules feature?

Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting screen time limits, blocking access to undesirable websites and locating lost, stolen or misplaced devices. You can manage Family Rules remotely from the My RED Protect portal. This means that you can make changes and add or remove restrictions on the fly without having to have the managed devices physically with you.

App control

Manage app access whether to apply time limit, allow or block the use of any particular app. App control is enabled as part of the Family Rules setup wizard on a child's Android installation. App control is currently available on Android only.

Time limits

Take control of your children's screen time and manage the time they are allowed to spend online. You can:

  1. Set the total browsing time per day
  2. Set bedtime or blackout period to prevent device use at a specific time frame***
  3. Apply different rule sets for weekdays and weekends

Time limits is currently available on PC, Android and iOS only.

*** Bedtime device usage prevention is available for Windows only. On Android, it prevents only non-system apps, and on iOS it is only for Safe Browser.

Content filtering

Give your children the freedom to explore the internet without worries. You can prevent access to undesirable websites based on the content categories. On PCs, Family Rules is enabled for each user (Windows user account) separately. On Android and iOS, content filtering is enabled through the Safe Browser. Content filtering is currently available on PC, Android and iOS.

Finder

Locate your child or child's lost stolen or misplaced phone with Finder. Log in to the My RED Protect portal to see the location map.

  • Locate Android and iOS devices even in silent mode
  • RED Protect for Android supports remote device lock and wipe if device has been lost or stolen

Finder is currently available on Android and iOS.

How do I limit the time my child spends on the device using Family Rules?

Want to control how much time your children can spend on their devices? You can do this in two ways: Device use limits and Bedtime.

Note: Time limit rules apply to:

  • Android: all apps except pre-installed ones
  • iPhone and iPad: web browsing with SAFE
  • Windows: all use of the device

To do this:

  1. Log in to the My RED Protect portal with your account username and password
  2. Go to the SAFE tab on the top navigation bar
  3. Click/tap on the user, and then select the corresponding device
  4. Click/tap on Family Rules
  5. Go to the Time limits tab, and slide the slider to the right to activate the feature
  6. To set daily device use limits, click/tap the Device use limits Edit button
  7. Slide the sliders to the desired time length for weekdays and weekends, and click/tap Save to apply
  8. To prevent all use of the device at a specific time frame, click/tap the Bedtime Edit button
  9. Slide the relevant sliders to the right to activate, and set the desired time frame. Click/tap Save to apply

How do I block web pages by their content using Family Rules?

Looking for a way to protect your family from websites containing inappropriate content? Stay safe from these threats and activate Content Filtering in Family Rules.

  1. Log in to the My RED Protect portal with your account username and password
  2. Go to the SAFE tab on the top navigation bar
  3. Click/tap on the user, and then select the corresponding device
  4. Click/tap on Family Rules
  5. Go to the Content filtering tab, and slide the slider to the right to activate the feature
  6. Click/tap on the Edit icon
  7. Select the checkboxes next to the content categories you wish to block for this user and device
  8. Click/tap Save to apply

Now if the user tries to access a website with unsuitable content, the browser will block it.

Note: Content filtering is enabled on the Safe Browser on Android and iOS.

Family Rules is blocking a website your child wants to view

If Family Rules is blocking a website that you are happy for your child to view, this will be because you're blocking a particular category that the website falls into.

If you find you've blocked access to a category, you can change the settings in your RED Protect account.

To change your child’s Family Rules settings, follow the simple steps below:

  • Login to your My RED Protect account
  • Select your child’s profile
  • Select your child’s device
  • Select Family Rules
  • Choose Content Filtering and deselect the category that the website falls into
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