Welcome to Vodafone
What happens next?
Understanding your first bill
Now that your service is set up and ready to go, you’ll soon receive a notification that your first bill is ready to view.Â
Here's a couple of things to note:
- Your billing period is determined by the date your service is activated
- Your monthly payment is due 14 calendar days after your bill is issued
- Your first bill might be higher or different than expected due to part month charges, for more information on this see here
Getting up and running
In the letter, email and text you received from us when you first joined, it will tell you whether you are due to get an engineer visit to install your service or not.
Select the relevant options below for more information.
I’ve ordered a product that requires an engineer install – when is my appointment and what will happen when the engineer arrives?
Here's a few helpful tips that let know how to check your appointment and what to expect from your installation:
- Login to My Vodafone where you can view your appointment and reschedule to a more suitable time if you need to
- View our guide to find out what to expect from your installation
- Or watch this handy video for our Gigabit and Fibre installations >
- If you’ve ordered TV take a look here
You'll receive an email from us with information about delivery of your modem. We'll also send you an email once your service has been activated and is ready to use. Once your modem arrives, it will include a step-by-step guide on how to install it. You can also follow this handy video here >
To check your modem has been set up correctly, follow these steps:
- Check your modem is switched on. The power switch is on the back of your modem
- Are the LED lights illuminated? The 'Power', 'Internet', and 'Wi-Fi' lights should be constant white
- Check the wires are correctly connected. This guide will help you
- Set up a Wi-Fi connection to your modem using these instructionsÂ
- If it's still not working, you can restore your modem to its factory settings. Follow the instructions in our support video
Setup of additional services
Vodafone Always Connected
Vodafone Always Connected is available for both new and existing Vodafone Broadband customers.
If you are a new Vodafone broadband customer, your Vodafone Always Connected device will be posted to you after your broadband has been installed. You should receive the device within 2-3 working days.
If you are an existing Vodafone broadband customer but do not have a Gigabox modem, your modem will be upgraded free of charge. If you order Vodafone Always Connected, a Gigabox modem will be sent to you along with your Vodafone Always Connected device within 2-3 working days.
For more information relating to Always Connected please watch the setup video and see our Always Connected FAQs.
Broadband Voice
In most cases the engineer who set up your Broadband will also set up your Broadband Voice service. However, if you didn’t have an engineer install your service, follow the steps in this video to get set up.
Remember:
- If you have an existing phone number, it will port over a couple of hours after your broadband voice service goes live
- In some cases, this may take up to 24 hours
- You’ll receive a text message and email once your original number has been activated
- While you wait, we’ll send you a temporary number by text message so you can make outbound calls on your new line if you wish
If you have more questions, please take a look at our Broadband Voice FAQs.
Did you order Vodafone TV too?
Check out this video to get a feel for what your TV service will look like, and the types of features you can use. You can also find a list of all the TV channels available to you here.
Once your TV service is installed and activated, you can manage your account in your My Vodafone account. Why not check out our movie and sports add-ons which you can add to your account through My Vodafone?
