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Vodafone

Always Connected

We know you love to be online, especially at home. That’s why, if you have your home broadband with Vodafone and one of our bill pay mobile plans, we’re helping you to stay connected.

If your home broadband stops working and we can’t fix it straight away, we’ll give you extra mobile data on Ireland’s fastest mobile network while we get it sorted. We call it our ‘Always Connected’ promise.

We aim to solve broadband issues as soon as possible. While we are working to resolve the issue the data can be applied to your Vodafone bill pay mobile account.  

The data will be applied to the bill pay mobile account linked to the Vodafone Home account.  Always Connected data is only available for 30 days from the date it is applied. It will expire either once you have used up the data allowance, or at the end of the 30 days. Always Connected data is for use in the Republic of Ireland only. Always Connected data is in addition to your base plan data and will be used before your normal plan data allowance. See full terms for Always Connected offer.

Who is eligible for Always Connected? 

Customers who have Vodafone Home broadband and a Vodafone bill pay mobile service can avail of this when there is a fault with the line that we cannot resolve straight away.  See full terms for Always Connected offer.

How do I take up Always Connected? 

If your home broadband stops working please contact 1907 and we'll do our best to fix it straight away. If we can't, the Customer Care agent you are speaking to will add extra mobile data to your Vodafone bill pay mobile account, to help you stay connected while we get it sorted.

What if I use up all my Always Connected data?

If you use up all of the data offered through 'Always Connected', or the data expires (after 30 days), you will begin using the regular data allowance of your mobile plan. We aim to solve most broadband issues as soon as possible.

Will I be able to see the data on My Vodafone?

Yes - your Always Connected data allowance will be available on the My Vodafone app. We will also send you a reminder text when you are close to using 100% of this data and when it has expired or is used in full.  

Will I be charged for the Always Connected data add on?

As part of our promise, we will not charge you for the add on.

How will I know when my broadband issue has been resolved?

Vodafone will send you a notification as soon as the issue has been resolved.

How much data will I get with the add on?

We are delighted to apply 20GB to your mobile service.

When will the Always Connected data add on expire?

The add on will expire 30 days from the date of application or when you have used the 20GB, whichever is first.

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