General information about broadband speed availability
We try to ensure that we provide you with accurate information on the speeds available on your broadband line. If you have a full fibre service then we will provide that detail when you are connecting.
For other broadband services, we need to contact you after connection to run a speed test on the line. The table below details the download speed you should expect to get.
|Vodafone broadband service||Speed information|
|Fibre to the Home broadband services||
Your broadband line can realistically deliver the speed that is advertised. Vodafone will commit to delivering the maximum and normally available download speeds above 90% of advertised speed.
(i.e. for 1Gbps service the maximum committed and normally available speed is above 900Mbps).
|Broadband services with a maximum speed of 15Mbps - 100Mbps||
The normally available download speed for all customers should be above 90% of the maximum download speed that is measured on your line after it has been connected to the Vodafone broadband service.
(i.e. for a line with maximum of 60Mbps, the normally available speed would be 54Mbps or more).
|Broadband services with a maximum speed below 15Mbps||
The normally available download speed for all customers should be above 70% of the maximum download speed that is measured on your line after it has been connected to the Vodafone broadband service.
(i.e. for a line with maximum of 10Mbps, the normally available speed would be 7Mbps).
How do I check if I'm getting the expected connection speed for my service?
First you will need to check what line speed you are getting by completing a wired speed test (using an ethernet / LAN cable).
To check the speed you can use our Vodafone speed test tool.
Next, compare the results of this test to what we have communicated to you.
If the result is within this range but you feel your broadband is slow, please follow the tips in the section below to help improve your Wi-Fi speeds.
If these do not help with your speed you can contact one of our dedicated technical support agents who will troubleshoot the issue with you. You can do this by contacting us on Chat at the bottom of the screen or by calling 1907.
Tips for getting an accurate speed test
To get the best speed test results we recommend running a wired test as this will be more accurate than over Wi-Fi.
To do this, connect your device (laptop etc.) directly to the modem with an ethernet / LAN cable then run a speed test.
If you are testing your speed over a wireless connection (Wi-Fi), bear in mind that it can be impacted by a number of things:
- Where the modem is and how far your device is from the modem when you run the test
- Interference from other wireless and electronic devices (e.g. cordless phones, microwaves, baby monitors)
- Device capability. Not all devices are capable of high speeds and if you test on one that isn’t, your results may be lower than your speed really is
- Other devices using the same connection can slow down your speed test. So try to run the test with no other devices connected to the Wi-Fi network
- Other networks sharing or overlapping the Wi-Fi channel used by your access point will reduce capacity. Try to ensure the channel used by your Wi-Fi is not the same as neighbouring Wi-Fi access points
How do I test my connection speed?
To check your connection speed you can simply use our Vodafone speed test tool. Your results will look something like the image below.
What do my results mean?
Ping - this measures how quickly your internet connection can respond to a request (e.g. loading a new web page). The lower the ping, the faster your internet connection is at responding to what you’re doing online.
Download speed - this measures how fast data is can be consumed from the internet over your connection. Generally the higher the Mbps number, the better. Higher download speeds allow you to stream high resolution.
Upload speed - this measures how fast data is sent out over your internet connection. Generally the higher the Mbps number, the better. Higher upload speeds make it easy to upload large files (like pictures) and perform video calls like Skype or Facetime.
How does Vodafone get details on speed availability?
Vodafone relies on information provided by our wholesale network provider in order to give you details on your line speed. From time to time, details provided by our wholesale providers will vary. This could be due to data updates, changes to the network or changes in the technology delivering the speed.
If there is a significant issue with your speed, we will work with you and our wholesale provider in order to resolve any issues with your service.