My internet isn't working
Or, have a look at the troubleshooting steps below:
The power lights are off
If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.
Reset your modem
If you can't connect to the Internet or if you changed the modem's password and have since forgotten it then you can restore your Vodafone broadband modem to its default settings (which can be found on the sticker at the back of the modem):
- Ensure the modem is powered on
- Using a paperclip, press and hold the Reset button (on lower back panel) for 10 seconds or until the power light goes red
The LAN lights won’t come on
Please check the Ethernet (yellow) cable connected to the LAN port on the modem is not damaged - if it’s okay, try the cable in a different LAN port on the back of the modem.
The Link/WAN light won't turn on
Check that the DSL port is connected to the left-hand side of the telephone socket using a standard telephone cable. Make sure the cable is not damaged and if you’re using a filter, try a different one.
Experiencing slow connection speed
If you are experiencing slow internet speed it’s important to figure out if your connection is slow or if your WiFi environment is causing the issue. Click here for more information.
Still can't connect to the internet?
If you still need help, contact our technical support team for further help:
Call: 1907 from your Vodafone mobile (normal charges apply), or Callsave 1850 99 51 33 from your landline or any other operator.
If there is a fault on your broadband line and you also have a mobile bill pay account with us, we can help keep you connected while the issue is being resolved. Check out Always Connected for more information.
Who do I contact if I am having technical difficulties?
If you're having technical difficulties, take a look at our helpful modem troubleshooting video. Please note: standard connection charges apply when viewing our support videos. Or, you can try our interactive device guides for more help.
You can also contact our technical support team for any queries:
Call 1907 from your Vodafone mobile (normal charges apply), or Callsave 1850 99 51 33 from your landline or any other operator.
If you are experiencing slow internet speed it’s important to figure out if your connection is slow or if your WiFi environment is causing the issue.
To do this, follow these steps:
- Bring your laptop beside your modem
- Connect your yellow ethernet cable to your modem and your laptop
- Go to speedtest.net and run a speed test
If the connection is now faster, there could be something within your Wi-Fi environment causing the speed to slow down. Take a look at our Wi-Fi Guide or check out our modem troubleshooting video for more help.
Please note: standard connection charges will apply when viewing our support videos.
If your internet speed is still slow, then it might be an issue with your connection and you’ll need to go to our Support page to contact us.
Why is my broadband slower in the evenings?
Many subscribers share network connections: this is called a planning ratio. There are planning ratios on all Vodafone At Home broadband packages, which let us manage our networks efficiently and effectively.
Your download speed varies depending on the volume of traffic on your network when you're logged on. However, slow speed can happen for a number of reasons:
- A large number of people are sharing the available bandwidth with you
- The website you're does not have enough capacity for the number of visitors it is receiving
- The performance of your computer and wireless network may be slow
- The quality and length of your telephone line from the local telephone exchange may be slowing down your connection
You can get uncongested service, if you upgrade - free of charge - to our Enhanced Broadband (you must be in an exchange that allows this). We continue to roll out Enhanced Broadband over the country, allowing more exchanges and more uncongested service.
How do I track my speeds?
You can track the speed at which your broadband loads webpages and downloads files using the Vodafone speed checker. This measures your throughput speed, rather than your maximum speed, which is usually reduced in the afternoons and evenings (between 5 and 10 pm) when congestion is heaviest.
Your speed is determined by many things:
- The speed of your phone line
- The speed of your computer
- Congestion in the telephone network
- Congestion on the Internet
- The speed of website servers
Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.
Where do I find my WiFi password?
The WiFi password (sometimes called a WPA Key or Security Password) is the case-sensitive password you need to access the wireless network broadcast from your Vodafone modem.
The WiFi password is located on the label on the back panel of your Vodafone modem. This will also be located on a sticker set provided with your modem.
Need more help? Check out our modem login support video.
Please note: standard connection charges apply when viewing our support videos.
Why has my modem stopped working?
Can't get your modem to work?
First try checking our device guides to see if your issue is covered there. You can also take a look at our modem troubleshooting video for more help. Please note: standard connection charges apply when viewing our support videos.
It could be that there is some maintenance or upgrades being carried out on our network – to find out, give us a call on 1907.