My internet isn't working
Try the following troubleshooting steps:
If your power lights are off
If your modem is plugged in and the power switch (usually at the side of the modem) is turned on, try turning the modem off and on again.
Reset your modem
If you're having issues connecting to the internet, or if you changed the modem's password and have since forgotten it, then you can restore your Vodafone broadband modem to its default settings.
To find out how do this, take a look at our modem support videos:
If you have a black modem follow these instructions.
If you have a white modem follow these instructions.
Please note: standard connection charges will when viewing our support videos.
If you are experiencing slow internet speed it’s important to figure out if your connection is slow or if your Wi-Fi environment is causing the issue.
To do this, follow these steps:
- Bring your laptop beside your modem
- Connect your yellow ethernet cable to your modem and your laptop
- Open the Vodafone Speed Test Tool and run a speed test
If the connection is now faster, there could be something within your Wi-Fi environment causing the speed to slow down. Take a look at our Wi-Fi Guide or check out our modem troubleshooting video for more help.
Please note: standard connection charges will apply when viewing our support videos.
Why is my broadband slower in the evenings?
Many subscribers share network connections: this is called a planning ratio. There are planning ratios on all Vodafone Home broadband packages, which let us manage our networks efficiently and effectively.
Your download speed varies depending on the volume of traffic on your network when you're logged on. However, slow speed can happen for a number of reasons:
- A large number of people are sharing the available bandwidth with you
- The website you're does not have enough capacity for the number of visitors it is receiving
- The performance of your computer and wireless network may be slow
- The quality and length of your telephone line from the local telephone exchange may be slowing down your connection
You can get uncongested service, if you upgrade to our Fibre Broadband (you must be in an exchange that allows this). We continue to roll out Fibre Broadband over the country, allowing more exchanges and more uncongested service.
Where do I find my Wi-Fi password?
The Wi-Fi password (sometimes called a WPA key or Security Password) is the case-sensitive password you need to access the wireless network broadcast from your Vodafone modem.
The Wi-Fi password is located on the label on the back panel of your Vodafone modem. This will also be located on a sticker set provided with your modem.
Need more help? Check out our modem login support video.
Please note: standard connection charges apply when viewing our support videos.