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Broadband Voice on Vodafone IE

What is Broadband Voice?

Broadband Voice is a technology which enables Vodafone to provide your Home Phone services over your Fixed (not Mobile) broadband connection using your modem. Instructions on setting up Broadband Voice for the first time are outlined in the section directly below. 

How do I set up Broadband Voice?

Setup is easy! Take a look at our at our simple to follow video guide or, just follow the steps detailed below.

You can also check out our handy visual guide to understanding the broadband sockets in your home.

1. Once active the voice LED light on your modem will flash green. If the voice LED light is flashing red/amber you will need to restart your modem and wait 5 minutes until the light turns green.

2. To use your voice service, you will need to unplug your phone cable from your telephone socket and place the cable into the 'Phone 1' slot at the back of your Vodafone Broadband modem.

3. If this requires you to move your phone, then we would recommend that you use a cordless (DECT) handset.

4. If you ordered voicemail as part of your services, you can access this feature by dialling 171. By now you will have received you voicemail PIN by text. For security reasons you will need to reset your PIN when you first access your voicemail.

5. To set up any additional call services, for example call answering or outgoing call barring, please visit My Vodafone at Home and choose the Voice Services option. Please note, you will need your Customer Number, CRN or Landline Number to register - these details can be found at the top of your latest bill. 

I'm having trouble with my Broadband Voice

If you are having an issue with no dial tone on your Broadband Voice services, check out our support video on how to resolve this. 

Alternatively, you can go to our Support page and chat to one of our team on Live Chat.

What type of Broadband do I need to avail of the Broadband Voice service?

You must have “Fibre” or “Gigabit” broadband to avail of Broadband Voice

How does Broadband Voice benefit me?

Broadband Voice has a number of brilliant benefits:

  1.  Call Twinning – When someone calls your Home Phone, your Vodafone Mobile will also ring, making your mobile an additional handset.
  2.  Improved Customer Care – You can manage calls (like diverting, barring etc) anytime and anywhere by logging into your My Vodafone at Home account.
  3.  Improved Voice Quality – Vodafone Broadband Voice provides a more reliable service over modern technology giving you a clearer, high quality voice service. 

What will happen to my existing landline number if I move to Broadband Voice?

You can keep your current landline number if you move to Broadband Voice.

Will my existing home phone (like panic/medical/monitored alarms) services be impacted if I move to Broadband Voice?

Vodafone’s Broadband Voice services do not support any of the services below:

  1. Monitored house alarm systems
  2. Panic/medical alarm services
  3. Sky Box pre-2008
  4. Fax lines/machines
  5. Any bank service machine that relies on a analogue connection (using dial-upequipment) 

How will my Broadband Voice services be impacted during outages?

Services will be unavailable during electricity or broadband service outages as the voice service is provided through the Broadband, the same as  other fixed providers in Ireland

What type of handset will I require for Broadband Voice?

You will require a DECT (cordless phone) phone that can be connected into the “phone1” port in the back of the fibre modem

What call management services can a I get on my Broadband Voice service?

The following Call Management Services are available on Vodafone’s Broadband Voice service:

  1. Call Forwarding – You can forward your calls to any of home or mobile number (may occur charges depending on type of call)
  2. Call Twinning – When someone calls your home phone, your mobile will also ring, making it an additional handset
  3. Call Barring – This gives you control over the kind of calls you can make from your home phone (Premium, International, Mobile)

To avail of these services, and find additional handy information on billing, your usage etc – please visit your My Vodafone at Home account.

Please note, Voicemail is also available on your Vodafone Broadband Home Phone services. Please call our Customer Care team on 1907 to set up this service.

How can I return Vodafone equipment when I no longer need it?

The following Call Management Services are available on Vodafone’s Broadband Voice service:

  1. Call Forwarding – You can forward your calls to any of home or mobile number (may occur charges depending on type of call)
  2. Call Twinning – When someone calls your home phone, your mobile will also ring, making it an additional handset
  3. Call Barring – This gives you control over the kind of calls you can make from your home phone (Premium, International, Mobile)

To avail of these services, and find additional handy information on billing, your usage etc – please visit your My Vodafone at Home account.

Please note, Voicemail is also available on your Vodafone Broadband Home Phone services. Please call our Customer Care team on 1907 to set up this service.

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